Skype Voucher credited; cannot make calls?

Hey Guys,
i wanna confiem the validity of the Blackberry Z10 skype voucher that is supposed to credit your skype account with 30Euros or so, i done this but i cant see it in my applications nor can i make any calls yet it says i have the said amount in my account. Please i really do need help ASAP.
Post transferred to Rates & Subscriptions message board for better visibility;
subject/title amended accordingly.

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