Skype Website Won't Let Me Send Message To Custome...

Question

I was charged way too early for an auto-renewal of a subscription, and to contact customer service about it, I went through the whole process several times on two different web browsers without luck, as the Skype website is having technical problems!
I was charged 8 days early in the billing cycle for my subscription, and need to get that adjusted, but if I can't contact customer service about  it, then what am I supposed to do?
After going through several attempts to get to the page where I could write my message and give the info requested (multiple times being asked to sign in again only to have to start all over again), I hit send and I was taken to a page that says:
"Sorry, we’re having some problems at the moment. Please try again later. In the meantime, you can post to the Skype Community or read our FAQs."
No, I can't post to the forum about this, because it's a private issue!
Also, I want to know why Skype, especially since it's owned by Microsoft, isn't charging US customers from a US payment gateway instead of a European gateway? The way Skype has iit set up now, every time a US customer pays them, the customer's bank charges them a 3% International Transaction Fee, which shouldn't be happening.

Answer 1

skyblu wrote:
1. I was charged way too early for an auto-renewal of a subscription,
2. Also, I want to know why Skype, especially since it's owned by Microsoft, isn't charging US customers from a US payment gateway instead of a European gateway? The way Skype has iit set up now, every time a US customer pays them, the customer's bank charges them a 3% International Transaction Fee, which shouldn't be happening.
Hello,
1. According to your account you were charged correctly. You have 2 Subscriptions. To which one are you referring?
Due to the time it can take for some transactions to be processed, we charge your bank or PayPal account three days in advance to ensure prompt delivery of your subscription. You don’t lose these three days: your subscription is still valid for the full period that you sign up for (one, three or 12 months).
Although the recurring payment is taken three days in advance to avoid possible delays, your subscription minutes are reset based on the initial purchase date and time.
Minutes are added to Plans at or about midnight UTC/GMT on the due date.
2. US banks have charged a Foreign Exchange Transaction Fee (FETF) for years on their credit (and debit) cards. Each bank has its own policy.
Some banks do not charge. Some banks charge 1%, 2% or 3%. They all vary. The details will be in your card agreement.
In recent times, banks have begun charging FETF for transactions in US dollars if the merchant of record is located outside the United States even though the transaction is in US Dollars.
Skype's billing and payment facilities are located in Luxembourg.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
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Please note that I generally don't respond to unsolicited Private Messages. Thank you.