Skype Wi-Fi, Best of Skype Surface Pro 2

Hello,
I purchased a Surface Pro 2 about 3 months ago, which came with 'Best of Skype'. The Unlimited subscription is there, but the Skype Wi-Fi feature does not. I have redeemed everything correctly.
How do I get the free Skype Wi-Fi active again? I've found it impossible to contact customer services!
Thanks,
Scott

Have you tried to install the Skype for Windows Desktop version?
http://download.skype.com/msi/SkypeSetup_6.21.0.104.msi

Similar Messages

Can't open Skype in Surface Pro Tablet

Skype works great on my desktop PC. But I have a problem with my Surface Pro Tablet. There is a Skype App and I can log on to my account.
The Problem:
There is a lot of stuff in the App that I don’t care about, but I don’t see where I can open the Skype page where my contacts are and make calls.

As best as I can remember I quit trying to use the App, but went directly to Skype* and logged on to my account and then was able to see my regular Skype page. Hope that helps.
*Google: Type in "Skype my account" and log on.

New Skype fails on Surface Pro 3

My Surface Pro 3 tablet has updated Skype, after which it stopped working completely. Instead of log-in screen it keeps showing the suggestion that I need to download the new version. I have uninstallled skype, rebooted the computer, installed new copy from the playstore, etc. numerous times. Nothing helps.
What should I do?

You should install Skype desktop version. http://www.skype.com/en/download-skype/ http://blogs.skype.com/2015/06/11/a-more-efficient-skype-experience-for-your-pc/

Microsoft Surface Pro 3 or Surface 2??

Hello,
I am looking at the Microsoft Surface Pro 3 and the Surface 2.
I currently work off a Sony Vaio laptop and it is working OK. I am not intending to replace it (right now); but, would like something that I can work on in another room or take with me.
Would like some feedback on both please.
Thanks!

Microsoft actually has a really neat small test to see which one is best suited to you. Surface Pro 3 was a great addition to the line that added more features to the tablet.
From a personal standpoint I love how they redesigned the rear hinge to do better with keyboards.
To be quite honest though as far as "major features" go the major differences are that the Pro 3's have some i7's while the Pro 2 only had i5's all the way. You can get some cheaper Pro 3's that have only i3's.
The new Pro 3 also has a larger resolution supposedly.
Personally, if you use the keyboard like in your lap or something a lot that would be the only reason as to get the Pro 3 instead of the 2. For most people the Pro 2 was plenty good. I see Pro 3 sort of like Windows 8.1 it was an upgrade to Windows 8 not a real difference.
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

Surface Pro 3 Type Cover Scrolling Behavior

I asked the same question in the surface comminity forum, and the support engineer suggested that I relay my question here.
I've just purchased a surface pro 3 with type cover. It's a great machine and I use it for web developement projects on the go. A major part of the stack I use has to be run in linux, so I run a virtual machine with ubuntu server. I use putty to ssh into
the vm, and rely on vim for code editing. On my previous machine I was able to get mouse scrolling support working in vim, as the events are relayed over by putty. This works even with 2 finger scrolling on trackpads of various sorts. However, this does not
work on the type cover for surface pro 3.
After some observations, I realized that the 2 finger scrolling on type cover's trackpad would trigger a screen scrolling animation when the scrollbars hit the end points, a behavior similar to scrolling via the touch screen. So I am guessing that instead
of using the traditional mouse wheel events, the new trackpad uses screen scrolling events? Which explains why putty couldn't relay the scrolling to vim.
I am wonder if this behavior can be optional or not. Perhaps a configuration somewhere would allow me to make the trackpad fire the usual mouse wheel like scrolling events so that my putty + vim combination could still benefit from the trackpad?

Hi,
Regarding Surface pro 3 type cover issue, we may first take a look at the following troubleshooting guide:
Troubleshoot your Surface Cover
For the type cover usage, please see:
Type Cover
Apologize for that we don't have enough materials to check the issue you mentioned here, for the usage of surface Pro 3 and its type cover, for special personal support, please take a try with the
Contact us.
Thank you for your understanding.
Best regards
Michael Shao
TechNet Community Support

Surface Pro 3 Pen bindings, etc

I have a Photoshop trial and I'm currently holding out of purchasing it so I can use it on my Surface Pro 3, because I'm not going to have a keyboard with me.
I'm using the polygonal lasso tool and I need to move a line back, and since I don't have a keyboard I can't use the delete key to move .. well, a line back.
So my only option is to end the selection and re-do EVERYTHING.
Is there a solution to this? Any buttons I can hit? Any preferences I can change?
I tried finding programs like this but they dont work on the SP3.
https://www.youtube.com/watch?v=mzWWMhv71s0

I would suggest requesting and upgrade to your server to Connect 9 (I believe 9.2 or newer had the best resolution for the tablet input lag). The tablet/touch pen input was always an issue with older versions of Connect.
One of the longer discussions about it was had here: Wacom Bamboo strokes truncated

Surface Pro 3 Display/Video/Graphics Driver Issues - DisplayPort, External Monitors, Windows 10 Build 9926

Surface Pro 3 - i5 with Intel HD Graphics 4400
Windows 10 build 9926
All Latest updates installed
Intel Graphics Driver 10.18.15.4079.
Latest system update released on Jan 22nd (which I understand is just the latest intel graphics driver?).
The display driver status has this error message: Windows has stopped this device because it
has reported problems. (Code 43) - I assume it's
reverting to the basic Microsoft driver when this occurs. Which explains why my displayport (External monitors) will not work.
I have uninstalled the driver completely (and deleted the driver files), tried the Windows basic driver,
and rebooted several times with no luck.
I cannot get my docking station displayport or the displayporton my surface pro 3 working.
According to Microsoft (see below), this is a known issue UNTIL you update to display driver
version 4079 - which I have.
Known issues on Surface after updating to Windows 10 January Technical Preview
On Surface Pro 2 and Surface Pro 3, the Mini DisplayPort won’t work on the Windows 10 January Technical Preview until you’ve installed graphics driver 4079 or later. Check Windows Update often for the most recent graphics driver.
On Surface Pro 2 and Surface Pro 3, you’ll notice poor graphics rendering on the Windows 10 January Technical Preview until you’ve installed graphics driver 4079 or newer from Windows Update. Check Windows Update often for the most recent graphics driver.
If you’re using video driver 3496, you may need to start in safe mode and remove that driver. Then restart Surface in normal mode and go to Windows Update to get the most recent graphics driver.

Hi Nicholas,
Similar issue has been asked here:
Surface Pro 3 restarting after a series of blank screens!
For error code 43, here is a reference:
Code 43: Windows has stopped this device because it has reported problems
For the current situation, please try to wait for the driver update, as display driver version 4079 didn't work well at your side, please submit this through Windows Feedback Tool.
Best regards
Michael Shao
TechNet Community Support

Surface Pro 3 Pen / stylus doesn't work well in Illustrator, works fine in Photoshop

Good day,
I've had CC on a Surface Pro 3 for two months now and I've been trying to troubleshoot the erratic behavior of using the Surface Pen in Illustrator. I've checked the batteries (there's multiple batteries in the pen), making sure they're installed correctly. I've gone into the Win 8.1 settings and checked the pen to be sure it's operating properly. It works well in all other apps; draws well in Photoshop, Fresh Paint, One Note, etc.
When using the brush tool with the pen in Illustrator, I'm only able to draw every other line. Sometimes it's once every third or fourth line. I need to tremendously slow down in order for Illustrator to recognize I'd like to draw, and even then, I'm not guaranteed that a line will draw. This issue isn't isolated to the brush tool. Nearly any action with the pen on the canvas haphazardly occurs (selections, join tool, etc.). It's beyond frustrating!
Is anyone else experiencing poor Surface Pen performance in Illustrator? If no, I suppose I have a hardware issue, but it's suspiciously an app problem, seeing how the pen works great throughout the rest of my apps.
Thanks for reading,
Brent

Hi All,
Thanks to Monika Gause for the whole day extended support. Illustrator team really appreciate this.
Monika removed (un-installed) the N-trig Wintab x64 application/driver from the system and the issue got re-solved.
We would love to hear from all the people who are facing this issue that what happens when they follow the above step.
With Best Regards,
Raghuveer

AirPort Time Capsule (firmware v7.7.3) has slow wifi connection to new Surface Pro 3

I got a new Surface Pro 3 i7. I have all the updates for it. I ran into a problem that many others also ran into which was very slow WiFi performance. I utilized many troubleshooting methods and sources and I am currently inclined to believe this... the new Marvell AVASTAR Wireless-AC Network Controller drivers are not compatible with my Airport Time Capsule firmware version 7.7.3.
Has anyone else experienced this?
Is there another firmware version that works (older or newer)?
Details:
I tried all kinds of things, like changing the network drivers on the SP3 to many different versions. Many of the help forums recommended using the drivers dated 4/24/2014. This did seem to help, but not reliably. What I discovered is... if I connect using the SP3 WiFi to my network extension Airport Express on version 7.6.4, I reliably get 20-22 mbps (which is the best I can expect from my network and works great for my needs). But, when I connect to my primary network Airport Time Capsule, the best I can get is 1.5 mbps, but usually between .15 and .9 mbps. It's completely unusable in today's internet environment. At the same time, I used my iPhone and the Airport Utility to verify the connections. I used SpeedTest.net on my MacBook, iPad, iPhone and Win8.1 HP laptop to verify that every other device was getting the 20+mbps. And they did. Only the Surface Pro 3 couldn't perform when using WiFi through the Airport Time Capsule. The SP3 does achieve 20+ mbps like all my other devices, but only when connected to the Airport Express.
The articles I read said that the network drivers on the SP3 seem to require the routers to be updated to the latest versions. Both the Airport Time Capsule and the Airport Express seem to be updated. When I go into their settings using the Airport Utility, there are no updates available.
Of course this problem isn't replicated at the Microsoft store since they don't have apple routers. So, their response is to upgrade the routers. Extremely unhelpful when the Apple software is saying it is upgraded already. I can't believe this new Airport Time Capsule has to be retired because it isn't playing well with others, and I love the automatic backup it is providing for my MacBook. So, somehow, I need the Airport Time Capsule to work with the new WiFi card & drivers on my SP3, just like the SP3 is working properly with the Airport Express.

Thanks for your input!
1. No downgrade. Bummer, but understandable.
2. Completely agree!!! I did too and then I had to redo it because I couldn't install a driver. I had to start all over and reinstall Win 8 then Win 8.1 over it. It was a colossal waste of time and endless frustration. If I can just get it modestly working, I'll take it. It doesn't have to be perfect right now.
3. Great suggestion! And the Microsoft forums are also a buzz. One suggestion I tried (and it seems to be working) is to set a separate wireless network name for the 5ghz band. I haven't thoroughly tested it yet, but I'm hopeful. I t seems to have worked for some, but not others. The next thing I'll try is fixing the channel, but strangely, I didn't see that option in the AirPort Utility app on my iPhone. Is it only available through Mac/PC laptop/desktop software?
4. Yup. Sigh. I actually have an old linksys. I retired it when I went 100% apple. I was hoping that things would work smoother. And they did! Until this SP3 came into my life. Arg.
And and a few more details...
the AirPort Time Capsule is 802.11ac
the AirPort Express is 802.11n (2nd gen)
I'm wondering if it is the AC connection that is the issue. Maybe since the Express always connects with n, it is OK....
Nope. Just tested the SP3 again and it is maintaining it's connection to the AirPort Time Capsule utiling the 802.11a/n/ac mode and connecting to the 5Ghz special network name. So far so good... Fingers crossed...

Significant delay at beginning of brush strokes on Microsoft Surface Pro 3?

Using Photoshop Elements 10, it takes an abnormally long time for a brush stroke to begin registering. This is a bit difficult to explain, so here is a visual example:
Here is what happens in photoshop elements 10 when I write 'hello':
And here is what happens if I do the same in Gimp:
As you can see, it takes a relatively long time for photoshop to begin accepting a brush stroke, but otherwise renders the line in real time. This causes significant issues when trying to draw, especially as the delay tends to vary wildly.
I have adjusted every setting I can find. I had a similar issue in Windows 7 which was fixed by disabling 'Flicks' commands, but that has had no effect here. I can find no meaningful settings in Elements 10 itself aside from adjusting its memory usage, and adjusting that has been ineffectual.
All help is appreciated - I can't stand to use Gimp another day.

Hello bblackstock-
Getting the most performance for your buck is important to me as well, but sometimes you need to save a little money and compromise on your technology solutions, so I understand your decision to go with the 64GB Surface Pro 3. I am sorry to hear that the 64GB did not live up to your expectations when you found that it had the i3 processor and you were no longer able to exchange it.
Per our Return & Exchange promise here, we do allow 15 days for most returns (30 days if you are a My Best Buy Elite member and 45 days if you are an Elite Plus member). Regrettably, beyond that time frame, we are unable to offer a return or exchange.
I apologize for any disappointment that this may cause you.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Moving to Surface Pro 3: Guidance on Test cases & App Comptability

Hi all,
I am working on a project to roll out Surface Pro 3 with Windows 8.1 from Windows 7 64-bit laptops for close to 100 users. The office has a full-fledged LAN/wireless, external connectivity through VPN with Windows Domain Controllers and many
applications.
I see there are 2 main parts with regards to testing. One is to test the standard windows features including network connectivity and the second is application remediation.
Can you share any test cases for standard windows features that you may have used in similar upgrades?
For checking application compatibility, is Application Compatibility Toolkit (ACT) sufficient to assess the need for any application remediation?
Thanks in advance,
Avinash

Hi Avinash,
The Microsoft Application Compatibility Toolkit (ACT) can be used to reduce the cost and time in resolving application compatibility issues and it can be used to quickly deploy Windows and Windows updates.
Here is a link for reference of using Application Compatibility Toolkit:
Application Compatibility Toolkit (ACT)
http://msdn.microsoft.com/en-us/library/windows/desktop/dd562082(v=vs.85).aspx
Best regards

Sim Card Slot on Surface Pro 3?

which Sim Card size fits for the Surface Pro 3?
anyone knows?
best Regards
Michael
Michael Selinger

I shall suggest you to post your issue in the following Microsoft Community Form:
Surface Pro 3
S.Sengupta, Windows Entertainment and Connected Home MVP

Surface Pro 1 will not refresh and is stuck in safe mode

Surface Pro 1, Win 8.1, would not allow refresh, or reset. Did allow entry into Safe Mode one time. Now it is stuck there. Cannot do anything else.
Would like to wipe it out and start over. Please help!!
TIA!!

Hi,
Did you still remember what the messages it showed out as it wouldn't allow to do a reset/refresh?
Could we enter the safe mode?
If surface is not responding, take a try with the steps mentioned in the below article:
Surface Pro: Windows won't start or stops responding
For Restore, refresh or reset Surface Pro, see:
Restore, refresh or reset Surface Pro
More information regarding surface recovery, please check:
Warranty, Service and Recovery
For better support, we could try to ask in the following forum:
http://answers.microsoft.com/en-us/surface/forum?auth=1
Thank you for your understanding
Best regards
Michael Shao
TechNet Community Support

Surface Pro 3, Remote Desktop, multiple monitors, Windows 8.1 DPI scaling issues

I have been evaluating Surface Pro 3 and once of the attributes is the display. Here is the description of the environment and the remote desktop display issue.
Surface Pro 3 (Windows 8.1 with latest firmware and Windows updates) has 12 inch built-in screen with native resolution 2160x1440. The Surface is docked and an external monitor (native resolution 1920x1080) is connected to the docking stations. The
display configuration doesn't allow for different scaling for each monitor, single scaling value is used for multiple monitors. This is an issue as the recommended scaling of 150% is optimal for small built-in screen of Surface but it is not optimal for
large screens of external monitors. Also this scaling is "inherited" by a remote desktop session which results in objects being too large on the remote desktop sessions or sometimes even blurry/fuzzy.
Can the blurriness/fuzziness of the remote desktop session be resolved?
Z

Hi Colin,
Thanks for the response. I installed the latest firmware and patches about a week ago and the scaling issue improved. It is not optimal yet as some graphical elements are still out of proportions but I do not want to spent more resources on this subject
anymore.
Best regards,
Zbysek
Z

Scaling support for surface pro 3

I'm running the latest version of Windows 8.1 and the latest version of iTunes 12 for Windows. I was hoping with the update, scaling support would be included for high DPI devices like the Surface Pro 3. I was in the Apple store and the retina macbook pros are fine, so they obviously have the technology available to support it. I talked to an employee, and they said wait for iTunes 12 to come out, and it hasn't fixed anything. High DPI displays are still not supported, and I am getting quite angry and impatient. I prefer Windows for my desktop experience, and it seems like Apple is alienating Windows users here. I am going to start looking for alternatives to iTunes in the meantime. Can someone help me out? I know I can disable scaling under properties, but this just makes everything very small, and is very annoying,

Hello noles200,
The College Student Deals is an awesome promotion, and its awesomeness is matched by the Surface Pro 3! I apologize if you have been unable to take advantage of this offer due to not receiving any coupon codes to your .edu email address with which you registered.
It is important to check your Junk/Spam folders in the .edu account you used to register as these emails can occasionally be automatically filtered into that location. Additionally, I would recommend speaking with your school’s IT department in regards to the ability to receive these emails altogether. If you would like to reference the sending email address, it [email protected] Did you receive the verification email after you registered? If not, you may try reregistering on the College Student Deals page on BestBuy.com with your .edu email address.
For more information on this you may visit our College Student Deals FAQ page here.
In the event this doesn’t work, please send me a private message with the .edu address you used so I may investigate further. To send me a private message, click on the envelope in the upper right-hand corner while you are logged into the forums.
Best of luck,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Skype Wi-Fi, Best of Skype Surface Pro 2

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