Skype Wifi Billing.... Misleading?

So, i'm at an airport and I just decided to use Skype Wifi instead of the default airport billing. Seemed that $0.09 per minute worked out to a better rate than the airport. Skype says you are "only billed for the minutes you use". However the second i signed in I was charged about $3. Then i accidentally logged out after about 5 mintues, logged back in and was charged ANOTHER $3.... there is no per-minute anything going on here. It seems Skype has a seriously misleading information going on here.
It seems to actually bill in chunks....

Here is how it works: when you connect to Skype WiFi, it reserves Skype Credit for a 30 minute session. Once you Disconnect, it charges only for minutes used and the remainder is returned to your Skype Credit balance.
Please note that you must Diconnect in the app first (not log out or kill the app), otherwise it might still charge you for a full 30 min session.
You may also contact Customer Service and ask to investigate, if you are sure you did press Disconnect.
Добавляйте баллы, если моё сообщение вам помогло. Спасибо!
Возврат денег | Система обновления подписок | Заблокировали/взломали аккаунт? | Пропали контакты? | Не зайти в Skype/не добавляются контакты? | Не удалось загрузить базу данных?
Подписки | Цены

Similar Messages

Error in billing for skype wifi

we are travelling in Europe. We stayed at the Avenida Palace in Barcelona where they had free wifi. I noted that my Skyype credit was automatically added and could not understand why since we made no phone calls. I see that I was charged for skype wi fi while at the hotel. I did not sign up for skype wifi while at the hotel since it was free. Please make this adjustment. Hope fully thiis will be accomplished.

Dear All,
You will need to please contact Skype customer service for assistance; we here in the Community do not have the tools to do so.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Wifi - advertised as free until January 2014...

Hi All,
Sending this out for two reasons - firstly to see if anyone else is affected (though I suspect most people won't notice unless their credit was wiped out), secondly as a warning to not leave a lot of credit on your Skype account just in case!
The Skype Wifi app advertised that it would provide free wifi access up to the end of January 2014 - this is as advertised on both itunes and Google Play app stores.
However, I used Skype Wifi while abroad recently and was charged for every use - it wiped the credit on my account.
I cannot verify my account so cannot communicate over email (and they can give no hint as to which of the 23 questions asked didn't match - they just keep asking you to fill it in again). So I've resorted to chat, which requires no validation (?!?).
So far I've had very conflicting responses from Skype's (rather useless) customer service:
- I was incorrectly billed, I will be called back to resolve this [I wasn't called]
- the content of the itunes/google play app descriptions is not under Skype's control
- the content of the itunes/google play app descriptions is written by Skype's marketing team in Luxembourg, not the support team in Phillipines, so no refund can be given
- @SkypeSupport on twitter would "love to help" but then ignore my response
Cheers,
Anthony
https://itunes.apple.com/gb/app/skype-wifi/id444529922?mt=8
https://play.google.com/store/apps/details?id=com.skype.android.access&hl=en_GB

Hello,
It must have been free indeed - sorry for the inconvenience!
I will send you a forum personal message with a Skype Credit voucher to compensate.
Добавляйте баллы, если моё сообщение вам помогло. Спасибо!
Возврат денег | Система обновления подписок | Заблокировали/взломали аккаунт? | Пропали контакты? | Не зайти в Skype/не добавляются контакты? | Не удалось загрузить базу данных?
Подписки | Цены

Skype wifi charges money even when the it is disab...

It has happened several times that I am not using skype, but just connected by the phone, and that I was charged by skype wifi. It really doesn't make sense to me, as the skype wifi is disabled to my account. Is there a solution? And how can skype credit back my money?

I forgot to add, it's a Verizon phone so it's CDMA. It used to be only GSM phones that did this.

Why can't I sign in to skype wifi by using Microso...

I can't sign in to Skype Wifi through my Microsoft account! Why?!!
Solved!
Go to Solution.

You can sign in to Skype WiFi on your Android device with the latest app update here: https://play.google.com/store/apps/details?id=com.skype.android.access&hl=en
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Skype Wifi Does Not Connect

I'm currently in Melbourne at the Bell City hotel. I'm trying to connect to the Skype Wifi I am constantly prompted by. I have $16 in my account but I cannot get a connection. If I join the Bell City wifi point and then try to start Skype Wifi it says 'You're not connected'.

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Using skype on skype wifi while in Japan for calls...

I am subscribed to us and canada plan here in the U.S.
I always call Japanese number from here with skype to go number (U.S. number) and it will charge a couple of cents/minute.
If I take my iphone to Japan and call on skype wifi, does it still work the same (as far as the rate) or do I need japanese skype to go number because I'll be in Japan?
Of course, I'd have to pay for skype wifi but I think it's cheaper than buying it in japan.
I thought wherever I am, the subscription control the way it is charged.
Thanks.

When calling via Skype it matters only where you're calling to. It doesn't matter where you're calling from.
You may find Skype WiFi helpful as long as you understand it's to pay for not-for-free public wifi hotspots. If you have free wifi available you can still use your subscriptions and don't need Skype WiFi.
Please note: I do not respond to requests for help via Private Message.

Arbitary Skype Wifi charges!!!!!

I went to my loved cafe today. Evertime I connect to the hotspot the skype wifi popup is shown. Normally I close it and connect though the portal that gives you a FREE 1 hour of internet.Today I clicked connect by mistake.
Since it was a mistake, I immediatelly started to search how to disconnect. No chance!!!!.
I switched off the wifi, I closed the laptop, I exited skype. Nothing hapenned.
After 30 minutes a charge of 4.2Euros appeared on my account for 29:58 minutes of wifi!
Is there any 29:58:00 minimum connection time documented anywhere in the skype wifi site?
If anybody from skype is reading this forum, I would like to know what is the meaning of "you pay what you use" that is advertised for this service. The correct should be "You pay of what we decide to charge you".
Solved!
Go to Solution.

contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype unlimited asking for credit for skype wifi

I just purchased the new Surface pro 2. With it I was given a 12 month subscription to skype unlimited world and skype wifi. I redeemed by code and can see the subscription in my account. I was in Newark airpoirt corrected to as skype wifi access point but skype wifi was telling me that I could not connect as I did not have any credit, yet according to my scubscription I'm supoosed to get free skype wifi for 12 months.
Has anyone has this issue before or know how I can fix this issue? Also is there a contact email address to skype, I can't seem to finsd any way to actually conmtact Skype about this issue.

Hello Paul,
First of all, please make sure that your apps get updated automatically on your Surface Pro 2, you can follow these steps: http://windows.microsoft.com/is-is/windows-8/automatic-app-updates-help
The pre-installed Skype Wifi application via Store needs to to be updated in order to take advantage of the Surface 2 offer.
Please let us know if it's working after the update.
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

What is skype wifi?

Does it mean that there are special WIFI network for skype and I can't talk with skype in a regular WIFI network?
I have an android phone and I intend to make voice calls using WIFI and skype client for WIFI, do I need anything other than skype credit and a regular WIFI network?

omerko7 wrote:
1. Does it mean that there are special WIFI network for skype
2. and I can't talk with skype in a regular WIFI network?
3. do I need anything other than skype credit and a regular WIFI network?
Hello,
1. No. There is no special wifi network for Skype.
2. You can talk on any wifi network.
3. No. You don't need anything extra.
"Skype wifi" is just the section of this Forum where customers using Skype through a wifi network can exchange experiences and request assistance.
Apologies for the confusion.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype WiFi for Windows Phone

How do I download Skype WiFi on my Windows phone, when I tap download Skype Wifi from my Windows phone it goes to https://itunes.apple.com/us/app/skype-wifi/id444529922?mt=8

2014-08-04. Yesterday i was in great need of Skype WIFI on Heathrow. But no! Microsoft/Skype still don't have Skype wifi for Windows Phone but has it for all competing mobile platforms! How does that make sense? If MS won't support Windows Phone, who will??
Maybe it is as it should be? I had this discussion with a gentleman that was sincerely convinced, there has been a major policy change at Microsoft HQ regarding Skype. He belived the buy of Skype insyead really was a kind of a hostile buy, in order to close Skype as it it is shaped today, instead in a future introduce a new type of coomunication programme similar to Skype, but totally different and more profitable and when launched a closure/abandoment of Skype will be done.
I don't know, but it was a really well suited gentleman...

Skype WiFi for Windows Phone 8

Hi,
Anybody know if there is any Skype WiFi app for Windows Phone 7.8/8?

There is no Skype WiFi app for WP at the moment.
Nor sure if/when it comes to this platform.
Добавляйте баллы, если моё сообщение вам помогло. Спасибо!
Возврат денег | Система обновления подписок | Заблокировали/взломали аккаунт? | Пропали контакты? | Не зайти в Skype/не добавляются контакты? | Не удалось загрузить базу данных?
Подписки | Цены

Sign in problems when trying to use Skype WiFi

I have a tablet that I am trying to connect to Skype WiFi and keep getting looped around to the sign-in screen. It tells me "You're already on line", but I can't do anything after that. I just have the "Learn More" button. I have unstalled and installed Skype WiFi twice and it still will not open. None of your instructions or guide are helping me.
Need Help
Added the text, "...when trying to use Skype WiFi" to the subject/title for clarity.

hi,
The call to the function 'wwpre_api_util.get_names_table' is not returning any data. so, you are getting an exception. Try adding an exception block for NO_DATA_FOUND and print some message.
--Sriram

Where is Skype WiFi for Windows Phone 8

Wanna get Skype WiFi on windows phone 8

Hi!
This is something Skype WiFi team is working on. Stay tuned!
Добавляйте баллы, если моё сообщение вам помогло. Спасибо!
Возврат денег | Система обновления подписок | Заблокировали/взломали аккаунт? | Пропали контакты? | Не зайти в Skype/не добавляются контакты? | Не удалось загрузить базу данных?
Подписки | Цены

Skype WIFI no longer free - being charged even tho...

Purchased SP2 8/256 Dec 2013. Exchanged the Skype premium account voucher that comes with it end of January which gives free 12 months Skype Wifi.
All working fine till mid May where all of a sudden I start being charged for my Skype Wifi usage which is supposed to be free for 12 months together with the Skype unlimited account.
Escalated to Skype support who keep repeating that all is fine and that if I use my SP2 I should not be charged, but as expected I keep being charged.
So desperate plea to this community - Has anyone noticed this behaviour in the past and if so, how did you resolve ? And before anyone responds have you updated to latest version- the answer if yes
Thanks !
Solved!
Go to Solution.

Hello,
The problem you have experienced should be fixed now, please update your Skype WiFi app to the latest version from the Windows Store, it should solve the problem
If you have been charged for Skype Wifi, I recommend to contact customer service, they will provide you with a voucher to compensate you: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
We apologize for the inconvenience
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Skype Wifi Billing.... Misleading?

Similar Messages

Maybe you are looking for