Skype WIFI no longer free - being charged even tho...

Purchased SP2 8/256 Dec 2013. Exchanged the Skype premium account voucher that comes with it end of January which gives free 12 months Skype Wifi.
All working fine till mid May where all of a sudden I start being charged for my Skype Wifi usage which is supposed to be free for 12 months together with the Skype unlimited account.
Escalated to Skype support who keep repeating that all is fine and that if I use my SP2 I should not be charged, but as expected I keep being charged.
So desperate plea to this community - Has anyone noticed this behaviour in the past and if so, how did you resolve ? And before anyone responds have you updated to latest version- the answer if yes
Thanks !
Solved!
Go to Solution.

Hello,
The problem you have experienced should be fixed now, please update your Skype WiFi app to the latest version from the Windows Store, it should solve the problem
If you have been charged for Skype Wifi, I recommend to contact customer service, they will provide you with a voucher to compensate you: https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
We apologize for the inconvenience
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

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I purchased a subscription to skype premium but am still being charged for calls I make to a US mobiles. Why? I am currently living in France, does this make a difference? I assumed Skype premium allowed free calls to US land lines and mobiles.

Hi,
Skype Premium bundle with Unlimited US & Canada is offered only to US and Canada customers at the moment.
If you are located in France then you will only get Skype Premium, which doesn't include Unlimited US&Canada, therefore calls are charged from your Skype balance.
Skype Premium alone enables you to make group video calls https://support.skype.com/en-us/faq/FA10868/What-is-Skype-Premium
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Skype Wifi - advertised as free until January 2014...

Hi All,
Sending this out for two reasons - firstly to see if anyone else is affected (though I suspect most people won't notice unless their credit was wiped out), secondly as a warning to not leave a lot of credit on your Skype account just in case!
The Skype Wifi app advertised that it would provide free wifi access up to the end of January 2014 - this is as advertised on both itunes and Google Play app stores.
However, I used Skype Wifi while abroad recently and was charged for every use - it wiped the credit on my account.
I cannot verify my account so cannot communicate over email (and they can give no hint as to which of the 23 questions asked didn't match - they just keep asking you to fill it in again). So I've resorted to chat, which requires no validation (?!?).
So far I've had very conflicting responses from Skype's (rather useless) customer service:
- I was incorrectly billed, I will be called back to resolve this [I wasn't called]
- the content of the itunes/google play app descriptions is not under Skype's control
- the content of the itunes/google play app descriptions is written by Skype's marketing team in Luxembourg, not the support team in Phillipines, so no refund can be given
- @SkypeSupport on twitter would "love to help" but then ignore my response
Cheers,
Anthony
https://itunes.apple.com/gb/app/skype-wifi/id444529922?mt=8
https://play.google.com/store/apps/details?id=com.skype.android.access&hl=en_GB

Hello,
It must have been free indeed - sorry for the inconvenience!
I will send you a forum personal message with a Skype Credit voucher to compensate.
Добавляйте баллы, если моё сообщение вам помогло. Спасибо!
Возврат денег | Система обновления подписок | Заблокировали/взломали аккаунт? | Пропали контакты? | Не зайти в Skype/не добавляются контакты? | Не удалось загрузить базу данных?
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I am using a MAC and the MAC version of Skype. How do I completelu disable and turn off Skype Wifi?I don't EVER want to use Skype Wifi. If I can't get a connection without Skype Wifi, then I don't want a connection. How do I tell Skype to NEVER inform me of Skype Wifi and NEVER even attempt to make a Skype Wifi connection on my behalf. If I cannot remove the Skpe Wifi option then I will just uninstall and abandon Skype. I stumbled across this question on the Windows side and attempted to follow their directions, but apparently I offended them when I said that the Mac version had no ability to turn off the Skype Wifi. If the interface to Skype on Windows is so completely different than the Windows version, then Skype isn't a serious application with a team that is planning for the future. So... Is there a way to disable the Skype Wifi BS on a mac?

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Credit being Charged for No Calls ? I Have Subscription? This Has started when I Changed to Win 8.1

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It has happened several times that I am not using skype, but just connected by the phone, and that I was charged by skype wifi. It really doesn't make sense to me, as the skype wifi is disabled to my account. Is there a solution? And how can skype credit back my money?

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Data plan! why??? whats the difference of me using Wifi or being charged for a data plan?

Feature phones iterally suck, even the internet pro reviews on the phones are very low and most of the feature phones that are reviewed the reviewer gives their last comment as "don't buy" .
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once upon a time verizon did not require data plans
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after all its not the users fault is it? i mean are they responsible if they had the phone to a 2 year old to play with and the kid brings up the browser?
so verizon decided it was in its best interest to protect its users. they started requireing data plans so you wouldnt get hit with huge bills for being an idiot.
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After 30 minutes a charge of 4.2Euros appeared on my account for 29:58 minutes of wifi!
Is there any 29:58:00 minimum connection time documented anywhere in the skype wifi site?
If anybody from skype is reading this forum, I would like to know what is the meaning of "you pay what you use" that is advertised for this service. The correct should be "You pay of what we decide to charge you".
Solved!
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contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
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My iPhone4 won't turn on even after being charged for 1 hour and when I plug it into my computer nothing happens

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Skype WIFI no longer free - being charged even tho...

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