Skype World Unlimited not working

Hello All,
I have Skype World Unlimited.  It was working last month and I made a few calls.  I just tried to make some calls and I was asked to add credits to my account.  I am calling a country that is part of the program - Italy and I have called there before with my subscription.  I am not sure what to do and it does not seem that there is a support number at MS for Skype.
Regards,

Hello,
I can see that you have tried to call mobiles in Italy and in Netherlands, this is not included in your Subscription, you can call only landlines for these countries
For more information see this page: What is the Unlimited World subscription?
With Unlimited World, you’ll be able to call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, and the United States.
You can call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia (excluding rural areas - LEX), Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta only), Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela.
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