SL3100 Pairing problem and the lack of intelligent reply from creative
I posted a message a day or two ago about having trouble pairing my SL300 with its own adapter. This was a brand new out of the box unit. Since the unit was new I thought I'd ask Creative to assist and wrote to their tech support, who returned with following response. In my opinion this response shows a total lack of product knowledge or any concern whatever that one of their OWN products does not work. Here is the response I received when I could not pair THEIR ADAPTER with THEIR HEADSET? both of which came in a sealed box from THEM?I apologize for any inconvenience this may have caused you. However, let me try my best to help you out in resolving this issue.
To assist you on this, you may want to try on the following
troubleshooting tips and see if they could help:
1. Try unpairing the headset. A headset can only be paired to one device at a time.
2. Recharge the headset and try pairing the headset once more. A headset will not automatically pair with the device again when powered on.
3. Check that the device being paired to the headset has its Bluetooth feature(s) turned on.
4. Ensure the headset is turned on and the battery is fully charged.
5. Ensure the headset is within one meter of the device while pairing.
6. Remove and replace the device's battery (if the device has a replaceable battery) and try pairing the device and the headset again.
7. If prompted by the device for a passkey, enter 0000.
8. Make sure the Bluetooth headset and the device are both running compatible protocols.
9. Make sure the Bluetooth headset and the device are both running compatible protocols.
10. Make sure there are no obstructions between the device and the headset when pairing.
11. Make sure the pairing is being initiated on the headset, not the device the headset is being connected to.
If the issue would still persist, the product may need to be repaired/replaced.
The problem you described indicates your unit may require repair or replacement. If possible, try exchanging the product for another from the vendor, for this may be much quicker and easier than having an RMA (Return Merchandise Authorization) issued. If this is not possible, an RMA will need to be arranged to have your product tested for repair/replacement.
If the product has exceeded its one year warranty period, an out-of-warranty RMA will need to be issued. This type of RMA requires a non-refundable US $25.00 diagnostics and handling fee for each out-of-warranty product. The fee is applied toward the complete cost of repair/replacement. If the cost of the repair/replacement exceeds the initial diagnostic fee, the RMA department will contact you to obtain your authorization for finance of the remaining fee. If the product has not exceeded its warranty, no diagnostic fee is required.
It is pretty standard practice for you to get a more general response first time as it eliminates most users problems. And, unless you doing the pairing incorrectly, it seems the email does suggest an answer (its faulty) and recommends replacement.
I would assume the problem is its broke too, so just try to return it to the shop you got it from.
Message Edited by lakin on 04-15-2007 10:02 PM
Similar Messages
-
REALLY?? REALLY???? FDR-X1000V and the lack of any updates from Sony or even hints.....
Sony.. WTF? You there? I guess you don't care about your 4K Action Cam models. I wanted to care. I wanted to love the new FDR-X1000V. But... I can't.... I am most likely going to sell my FDR-X1000V at a major $200 loss because... well... there are no firmware updates in the making.. sony doesn't care about us and they are basically making another Discman and no MP3 support.. yea we know how that went.. Discman what? yup... sony.. pull your f#@$#ing head out your ****** and make a group that works with us camera owners to get udpates in your firmware or ******.. give us a dev kit where we can try adding our own features or expanding on the feature set. Why the ****** can't i do a 4k timelapse on my 4K action cam? GoPro's can... so yea.. i wanted to move away from GoPro but.. your 4K cam just made me want to run back to them... ****** off and i hope your action cam dept FAILS... i'm done w/sony action cams forever... and everyone i know will hear about this.
So.. prior to this FDR-X1000V, i had been a hardcore GoPro guy.. sure, they had a few issues initially but GoPro was quick to update the firmware to fix battery drain problems, video quality and also add more features that we found useful. I really had loved what Sony seemed to be doing on the action cam front w/the previous AS series. At CES 2015 i saw news about the FDR-X1000V being released that could do 4K resolutions. I already had a GoPro Hero 3+ Black Ed but really liked the video stabilization features and the way better stereo audio. It is now about 2 months in and i'm selling my camera on ebay at a major loss beause i'm just annoyed w/the lack of forethrought into the planning and execution of this camera and it's features. OK Sony R&D; this is a free $50K consultation for free because you are going to lose this market even more as 2015 continues and you fail to connect with your hardcore action cam owners and fail to address our concerns/feature requests. 1. Power on and off via remote should have been implemented the moment this camera was even thought of. There is no way to power on the camera w/o pushing a button on the physical camera. Try doing that when you have it mounted on your car's bumper going 70mph a freeway. GoPro can power on camera via phone app and the remote. ALSO, this lack of a feature SHOULD BE MENTIONED ON THE REMOTE'S PACKAGING.. i assumed it would let me turn on / off the camera.. since well the gopro remote did... 2. Menus... have you ever tried using the menu system on the camera? first off, if i go to settings on a camera and make one change, I DON'T WANT TO BE TAKEN OUT OF THE MENU after i make a change. If i'm in the settings area, i'm probably making two or three relative changes. the liveview remote makes this much easier but man... horrible! 2b. Power Off option?? umm, how about holding down the PREV button to power off camera vs hitting Prev several times until you see PWR OFF on the lcd and then hitting Record to select. wow.. so cumbersome.... 3. Timelapses.. why aren't we allowed to take timelapses at the full camera resolution vs 1080P video clips made into jpgs? this lack of a feature is the MAIN reason i'm going back to gopro. I do tons of timelapses and the quality of my timelapses w/the Sony are so much lesser. 4. SPOT metering.. ever hear of this? or how about more manual controls for light exposure.. did anyone at sony take this camera and mount it in a car and do a POV video on a sunny day? probably not.. yea, you can't see a thing through the windshield, just the car's interior. 5. WAY MORE MANUAL CONTROLS!!! i'd love to try to leave the shutter open for 2 - 3 secs at night to get star/night sky timelapses.. nope.. 6. Finally.. listen to us users... we are your beta testers and power users; we use your products in ways you obviously have never. the action camera is a big product sect going forward and it's still pretty early w/two main competitors.. well.. actually really just one main and let's just say it isn't you... This is your mp3 player/discman move all over again if you don't listen.. i've been a sony owner/fanboy since the 80s but you've lost me as a loyal customer and user on the actioncam sect. and trust me.. when my pals ask me what action cam to get... the name may start w/a G and not an S...
-
If you’re using the paired remote and the Apple TV status light flashes white, the problem isn’t with the remote.
Then what is the problem since I have troubleshoot my remote, it is working but cannot do anything on apple TV?If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device) -
It is very difficult to navigate on facebook via safari. The IPAD does not allow other browsers to download and use it almost prevents the facebook app and the lack of scrolling the page.
I also have problems with Facebook on my iPad 2. I don't do a lot with Facebook and generally only post on my feed page. Sometimes hitting return on the keyboard enters the comment, sometimes not. Sometimes the comment will show on my iPad but if I revisit that page I find that the comment has disappeared. So I'd say that Facebook and my iPad are not totally compatible with each other.
I looked into Friendly and was about to purchase this free ap. But before I did I went to the Friendly web page for more info. There I found a page with users comments. One after another users complained about bugs with Friendly. The developers claimed a fix was coming but the user comments complained about the lack of response and support. One of the fixes suggested by the developers was to log out of Friendly then log back in. One user complained that doing this three times in ten minutes was not very helpful. Because of this I decided to avoid Friendly.
I did find a Facebook developed ap but it was for the iPhone. I presume that iPhone aps will work on the iPad but I'll wait until Facebook releases an iPad compatible ap. If there is an ap developed by Facebook for the iPad that I missed please let me know. -
Do you understand me ? I want money back.Because I have problem with LINE In App Purchase.And no one try to resolve this problem.And the answer of NEVER LINE JAPAN they don't have responsibility.I think it will be effect with APPLE image also.I want you to help me everyways to refound my monet back.Could you?
Contact iTunes Store Support.
-
My iPhone 4 with iOS 6 is making me start to hate Apple. Any App and at any time I open and I can not view it or move for more than 2 minutes, they close themselves. During connections, it also gives this problem and the signal disappears after a few seconds back but often the person on the other end has hung up ... I can not stand it anymore, someone suggests something?
Besides these problems, there is the battery, which was bad got worse, she is not lasting more than 10 hours, even without using the phone.
Sometimes it even seems that the problem was solved, but my joy did not last long after I celebrate all the problems return, is incredible ...
thanks.
Sorry my bad Inglês.Try a reset hold home/sleep buttons until Apple logo appears
If that does not improve try a restore
http://support.apple.com/kb/HT4137
For your information
We are NOT Apple here we are all users helping other users
so emotion is ignored -
Unusual BT Infinity problem shows the lack of any ...
I have had a problem with my BT Infinity line for almost 6 weeks now. The speed test is fine, but web pages fail to open. Not a simple problem and the technical help desk first replaced the home hub and then rather rudely told me it was my device. This was clearly not the case since it was replicated on 3 computers and an iPhone which all performed well on other networks. After threatening to cancel my account I finally spoke to someone in the UK who agreed to send an engineer out. He arrived, verified the problem with his own laptop, changed all the hardware and then finished his shift and left the job incomplete. This visit was when I learned the difference between Openreach and BT.
I then had to get another engineer out to do a "lift and shift" which failed to solve the problem. He then tried to get further help from a BT advisor but got no help and left again without solving the problem. The engineers did tell me one of their colleagues had seen a similar problem that was due to system settings and a failure of the BT equipment to handshake with the Openreach lines. Apparently this had only been solved by closing the BT account and opening a new one and setting everything up from scratch. It scares me to think of the implications of doing this, since BT as a "service" provider seem incapable of doing anything in a joined up manner
Probably like everyone on this forum I have a specific problem which probably represents less than 1% of all the complaints that BT get. Why do BT not have a team of customer care advisers to whom such problems could be escalated? That person would then provide a single point of contact, responsible for knowledge of the problem, monitoring progress and ensuring a satisfactory outcome. It seems so obvious and would go a long way to restoring some service reputation.
I am still communicating through the Indian call centre who everytime ask me to describe the same problem. Unfortunately, it seems like I need to get the line sorted out before moving to another service provider.Are you sure it's not just a DNS issue?
To say thanks for a helpful answer, please click the white star -
Apple has a problem and the cant solve it. I had some very important call but this new iphone just shut down on me and wont turn on i tried everything u can find in apple support nothing works for me. Anyone know what i can do?
I would instead say you have a problem since nearly all IPs work as advertised. IF you do have a bad phone, take it into an Apple store and get a replacement. Hope you didn't jailbreak your phone though as Apple probably will tell you, you broke it, you fix it.
-
can i make the setting and keyboard background black ? , because i have vision problem and the white color is too bright and cause pain and headache for me . thanks
Drmikekuna wrote:
... Sony AVCHD .. Canon SD ... Logitech .. Flip Mino HD. ..
.. Certainly not the best idea for a professional but just fine for a guy who likes to edit for fun.
that's were the fun stops on a MacOs-based system ..
FC/e supports only a few 'standards': DV (as from miniDV cams), HDV (from miniDV devices), AVCHD (from most devices) and with a little trick, described on my website AVCHD-light (720p, as from many compact-stills) ..
done.
some Flips are supported by iMovie, which you can abuse as a converter tool.
but 'non video standard' (=read 'video' as 'in TV') formats, resolutions and codecs ...
a) manual conversion = less convenient
b) loss of 'quality', e.g. when you blow-up tiny 480x320/15fps into video..
FC/e is FC/pros lil' brother.. meant for a more.. adult workflow..
if you like to wrestle with multi-formats, stay with Windows/Magix/..
Windows=options, with a chance of getting lost
MacOs=convenience, with a chance of getting restricted -
The SIM card In my iPhone 5 has been giving me occasional messages that there has been a SIM Failure, there is NO SIM, or that there is an INVALID SIM. Until today, I was able to restart it with no problem and the SIM card would start up. This afternoon the NO SIM message came up and I cannot fix it. What is my next step? I am traveling in Canada now and it is not convenient to come back to the States just to get a SIM card.
Thanks,
LouHi,
Thanks for getting back to me. How can I initiate Verizon sending me a new SIM card? I will be here long enough to receive it if they can send it to me.
I have been trying to call Verizon Wireless, but they won’t take my call from my Skype account and I don’t have my phone.
Thanks again,
Lou -
every time i sync my i phon to the itunes there is a message show to me when i tranzfer some pic or music itune had stop working because there is a problem and the widows close the porgrame can you help me please
It means that you need the latest version of Mountain Lion or Mavericks to run Logic Pro X.
-
HT4623 Why isn't Apple talking about the security problem and the iOS software patch?
Why isn't Apple telling us about the iOS security problem and the software patch?
There's an iOS security problem already?
They just issued an iOS update... -
Hi! My friend told me that her iPhone 5 has problem and the charger is not charging. I gave her mine, but doesn't worked on her too. After that I tried to charge my iPhone 5 and it doesn't work on my phone too. Have you any idea ?? What to do ??? Thanx !
But of course I'm sure! I went to the local apple store and they replaced my charger ! Thank you!
-
Hello: I am using OSX 10.9.3 Lightroom Version 5.4 Camera Sony A77...Problem: importing the foots form chip or from the camera the GPS-position is not shown in lightroom. Using the bridge there they are. What have I do do? Thanks
Please read this: Adobe Lightroom - Find moved or missing files and folders
You do not want to be in the Import section of Lightroom, you want to be in the Library Module. You don't want "Update Folder Location", you want to ctrl-click on a Folder name (not in Import, but in the Library Module Folder Panel) and select "Find Missing Folder"
You do not want to re-import photos that have already been imported, this is almost always a bad thing to do. -
syncing my ipad is taking forever, I let it go for 2 hrs and the green bar never moved from 3 ticks
I really hate to give you advice that could lead you down the wrong path. But .... If you enter this into a Google search ...."bypass backup when updating the iPad", you just might find something on cnet.com that would work for you.
My other thought is that the backup that was created today - or the very last backup that you created (I think you said it was today) is corrupt. Having a corrupt backup can corrupt the backup process again ... If that makes any sense to you.
I have seen it recommended that you delete all but one backup from the iPad backups and then try again. That has worked for other users in the past. You know where you can find the backups - we discussed that earlier - and you could try deleting today's backup since you still have the backup from 7/28 to fall back on. I just have no way of knowing - and nobody does - if either of those backups is any good at all.
Deleting the backup - if successful - will not prevent iTunes from trying to backup the iPad again before you download the update - but it might correct the problem and let the backup go smoothly again.
Maybe you are looking for
-
I scanned a word document to a PDF and need to change copy. I tried enabling to type but format is changed
-
Transferring downloaded tunes from previously downloaded to new iPod?
Ok, so here is a dump question. I currently have an iPod and would like to upgrade to an iPod Touch. Am I able to download all of the tunes I have already downloaded on my MacBook Pro to the new iPod device? Want to make sure there aren't any restric
-
HT4528 IOS7 update on 4s issues
I have several issues with my 4s since IOS7 update. Browser is slower, auto lock does not work, swipe up/down function does not work. If I reboot my phone, auto lock & swipe up/down starts working for an hour or so, then needs to be rebooted again. M
-
I have a program that basically simulates a parking meter. It essentially contains a buffer - which holds the coins prior to processing A hopper pack - Which contains a collection of 5 change hoppers Ok - at the moment i have managed to get the syste
-
"Server connection failed" message
Sometimes on my iPhone 5c I can't access new emails. All other devices work fine. Internet working on other apps on phone, too. Message says "Cannot get email. Connection to server failed"