SLA AND SRVICE CONTRACTS REPLICATION TO ECC IS POSSIABLE? HOW ?

Question

Hi service experts generally contract value and in house order are replicating to ECC. But present requirement is we want replicate the SLA and service contracts and service orders to ECC  what are the setting is require to do this job how the contract product will replicate to ECC for this any middle ware settings is required?
help us please.
Edited by: bindhu madhavi on
May 12, 2008 7:35 PM
Edited by: bindhu madhavi on May 12, 2008 7:58 PM
Edited by: bindhu madhavi on May 13, 2008 5:03 AM

Answer 1

Hi Bindu,
Service Contracts do not get repliacted to SAP ECC, all they do is create an internal order if single object controlling has been activated.
Service Orders can be replicated to SAP ECC, they create a sales order their. The settings requried for this are same as that requried for replicating any transaction, i.e.
1. An order type in ECC with the same name as that of CRM trnasction type (Tcode VOV8)
2. Item category in ECC with the same name as that of CRM Item category (Tcode VOV7)
3. Maintain Item category determination (Tcode VOV4)
4. Maintain Pricing Procedure Deterrmiantion  (Tcode OVKK)
Other than these, u have to ensure that the master data i.e. Business Partner, Product Master and Orgnizational Data exists in both systems.
For service Products to be replicated, you will have to create a product using R3PRODSTYP and category MAT_DIEN.
WIsh this helps.
Regards,
Shalini Chauhan