SLA in ITSM - IRT/MPT calculated wrong

Hi,
I setup the SLA escalation in our solman according to the wiki pages and the howto guide from Dolores.
However I am facing the issue that whatever priority I choose for a message, IRT is always set to 480 mins, MPT to 960 mins although I deleted the deafult durations and defined SRV_RF_DURA/SRV_RR_DURA for each message priority. In the result the calculated dates/times are completly wrong.. any hints?
Regards, Richard

Hi Richard,
Please check:
1913133 SLA configuration hints for SAP Solution Manager 7.1
Please check into your system in CRMD_ORDER --> open an Incident --> In General tab at the bottom you will need to expand "INVESTIGATION ......." --> select Service Data tab --> Now check your service profile and Response Profile here. Also check Dates section and check if time defined there same as you defined during configuration or different. if different then somethign wrong here.
Duration until First reaction -
Duration until Service End -
Whereas in Service Profile you have defined:
SRV_RF_DURA - - Duration until First reaction
SRV_RR_DURA - - Duration Until Service End
Thanks
Vikram

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Hello Manas,
Please try to check SAP notes 1659388, 1999320, 1712653.
Make sure to check your time zones, business hours, factory calendar and duration types.
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Hi,
Under the System Prepration section I have 2 questions I need additional clarification:
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https://websmp207.sap-ag.de/~sapidb/011000358700000486362011E
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I am facing the problem with GR/IR clearing a/c, when the user is creating MIGO transation with ref Scheduled agreement PO, its calculating wrong price.
My scenario is :-
Scheduled agreement PO has been created in USD currency (Qua 370*356.07)
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I can give some more information below
Company code currency is RUB but transaction currency is USD
PO is creating in USD
Material ledger is activated for this material
Currency exchange rates are updated in daily basis
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Edited by: DRS12345 on Oct 27, 2010 11:31 AM

Hi,
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Hello experts,
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Hi.
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Please request one Abaper to solve this problem.
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Vendor A/C.............. Cr 30000-
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SLA in ITSM - IRT/MPT calculated wrong

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