Slate 8 pro latest update crashed

HI all,
I am using an HP 8 Pro 7600el (Italian version) that I had upgraded to KitKat by downloading the update.zip from HP Web site (version 1.01.01)  and installing it from recovery image.
Everything has gone fine for a few months up to yesterday when Android told me an update was available.
I launched the update, at reboot, after some time while the tablet kept crunching, the update failed with a generic "Update Error".
I rebooted the tablet and Android started but all the applications, including Android native ones, keep crashing (tons of "app XXX has stopped" popups).
To fix the problem I've already tried: 
- Cleaning the cache from boot recovery menu: not fixed
- Restoring factory settings from boot recovery menu: not fixed (Now the tablet keeps giving "app has stopped" messages and also the Startup WIzard App crashes)
- Installing the latest update.zip I had on the SD: failed 'cos update.zip is an older version than the current one
I have tried downloading the latest update.zip (1.01.01) from HP Web Site but it is not available.
I can see 3 possible options, 2 are JellyBean versions, the third and more recent one which should be KitKat only shows a null pointer.
I've tried downgrading to the latest JellyBean but I get an "assert error" and the process stops.
Can someone please:
- Tell me where I can find the latest KitKat image for the tablet?
- Suggest any other way to restore the tablet?
Thanks for your help
Paolo
This question was solved.
View Solution.

Hi,
have managed to fix the tablet on my own.
Will give just a quick update in case someone else is interested/had the same issue.
Luckily I still had available the "update.zip" with the KitKat image I had originally downloaded from HP web site to update the tablet.
The "update.zip" could not be installed directly from the recovery boot environment due to the tablet having a more recent software version installed.
I noticed though the the "update.zip" contained, among other things, a "recovery.img" file containing the recovery boot partition image.
The  fixing process was the following:
1) connect the tablet to PC via USB and boot in recovery environment
2) use the "fastboot" protocol and "fastboot.exe" application from Google to completely empty the "Recovery", "System" and "User data" partitions. Also recovery partition must be erased 'cos it seems the recovery environment stores somewhere the information about the latest installed version and thus prevents "update.zip" to be installed.
3) reboot the tablet that not having any valid system or recovery to boot from will enter the emergency boot mode
4) using "fastboot" protocol, flash "recovery.img" from "update.zip" into the "recovery" partition
5) reboot in  "recovery" mode. 
6) from recovery mode install the KitKat image "update.zip" using the "sideload" method. This time it works 'cos the recovery environment has no information about previously installed SW versions.
Best Regards
Paolo

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    6 com.apple.AppKit 0x931c9d20 -[NSUIHeartBeat _heartBeatThread:] + 753
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    0 libSystem.B.dylib 0x92faf286 machmsgtrap + 10
    1 libSystem.B.dylib 0x92fb6a7c mach_msg + 72
    2 com.apple.CoreFoundation 0x93acf04e CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x93acfcd4 CFRunLoopRun + 84
    4 com.apple.DesktopServices 0x973aaf90 TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 216
    5 ...ple.CoreServices.CarbonCore 0x93cc8057 PrivateMPEntryPoint + 56
    6 libSystem.B.dylib 0x92fe0155 pthreadstart + 321
    7 libSystem.B.dylib 0x92fe0012 thread_start + 34
    Thread 18:
    0 libSystem.B.dylib 0x92fb646e _semwaitsignal + 10
    1 libSystem.B.dylib 0x92fe0dcd pthreadcondwait$UNIX2003 + 73
    2 ...ple.CoreServices.CarbonCore 0x93cc9e83 TSWaitOnCondition + 126
    3 ...ple.CoreServices.CarbonCore 0x93ca8d6a TSWaitOnConditionTimedRelative + 202
    4 ...ple.CoreServices.CarbonCore 0x93cc9b00 MPWaitOnQueue + 208
    5 com.apple.DesktopServices 0x973b5f72 TNodeSyncTask::SyncTaskProc(void*) + 84
    6 ...ple.CoreServices.CarbonCore 0x93cc8057 PrivateMPEntryPoint + 56
    7 libSystem.B.dylib 0x92fe0155 pthreadstart + 321
    8 libSystem.B.dylib 0x92fe0012 thread_start + 34
    Thread 19:
    0 libSystem.B.dylib 0x92fdf9c6 kevent + 10
    1 libSystem.B.dylib 0x92fe0155 pthreadstart + 321
    2 libSystem.B.dylib 0x92fe0012 thread_start + 34
    Thread 20:
    0 libSystem.B.dylib 0x92faf2e6 semaphoretimedwait_signaltrap + 10
    1 libSystem.B.dylib 0x92fe12af pthread_condwait + 1244
    2 libSystem.B.dylib 0x92fe2b33 pthreadcond_timedwait_relativenp + 47
    3 ...ple.CoreServices.CarbonCore 0x93ca8d96 TSWaitOnConditionTimedRelative + 246
    4 ...ple.CoreServices.CarbonCore 0x93cc9b00 MPWaitOnQueue + 208
    5 com.apple.DesktopServices 0x973b7ebc TFolderSizeTask::FolderSizeTaskProc(void*) + 104
    6 ...ple.CoreServices.CarbonCore 0x93cc8057 PrivateMPEntryPoint + 56
    7 libSystem.B.dylib 0x92fe0155 pthreadstart + 321
    8 libSystem.B.dylib 0x92fe0012 thread_start + 34
    Thread 21:
    0 libSystem.B.dylib 0x92faf286 machmsgtrap + 10
    1 libSystem.B.dylib 0x92fb6a7c mach_msg + 72
    2 com.apple.CoreFoundation 0x93acf04e CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x93acfc78 CFRunLoopRunInMode + 88
    4 com.apple.Foundation 0x92b583e5 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
    5 com.apple.Foundation 0x92b64504 -[NSRunLoop(NSRunLoop) run] + 84
    6 com.apple.Safari 0x00034bc6 0x1000 + 211910
    7 com.apple.Foundation 0x92b23e0d -[NSThread main] + 45
    8 com.apple.Foundation 0x92b239b4 _NSThread__main_ + 308
    9 libSystem.B.dylib 0x92fe0155 pthreadstart + 321
    10 libSystem.B.dylib 0x92fe0012 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x1eb02e00 ebx: 0x95217dd1 ecx: 0x00000000 edx: 0x00000000
    edi: 0x2050e310 esi: 0x00000000 ebp: 0xbfffce28 esp: 0xbfffccb0
    ss: 0x0000001f efl: 0x00010246 eip: 0x9521890c cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000024
    Binary Images:
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    0x2ef000 - 0x3f5ff7 com.apple.PubSub 1.0.4 (65.11) <296d6ac9aec1acb5386e761bcd8e4d47> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
    0x1c11000 - 0x1c12fff +com.adobe.eulaframework ??? (1.0) <151f6e39a9cc48f1aaf03979449958e3> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/EULA.framework/Versions/A/EULA
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    0x15a04000 - 0x15b89fe3 GLEngine ??? (???) <3bd4729832411ff31de5bb9d97e3718d> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
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    0x1c100000 - 0x1c121ff7 +com.adobe.BIBUtils AdobeBIBUtils 1.1.01 (1.1.01) /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeBIBUtils.framework/AdobeBIBUtils
    0x21800000 - 0x21e23fef +com.macromedia.Flash Player.plugin 10.0.22.87 (1.0.4f872) <860692a215f054b7b9474b410abeb530> /Library/Internet Plug-Ins/Flash Player.plugin/Contents/MacOS/Flash Player
    0x73f39000 - 0x73f70fe0 +com.adobe.AcrobatPlugin.Updater 9.1.0 (9.1.0) <2733231b2d404299a02d4a97b1ccba58> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/Updater.acroplugin/Contents/MacOS/Updater
    0x776a8000 - 0x7772fff3 +com.adobe.AcrobatPlugin.PDDom 9.1.0 (9.1.0) <b73a7d2efbff454c871ce41aa7ecc712> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/PDDom.acroplugin/Contents/MacOS/PDDom
    0x79983000 - 0x79b1cffb +com.adobe.AcrobatPlugin.EScript 9.1.2 (9.1.2) <f63d2247abb446acbda3942c29303126> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/EScript.acroplugin/Contents/MacOS/EScript
    0x7aada000 - 0x7af1813b +com.adobe.AcrobatPlugin.Comments 9.1.2 (9.1.2) <c00eb7a9a3e545e78a393ed672802751> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Plug-ins/Comments.acroplugin/Contents/MacOS/Comments
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    0x7d7ba000 - 0x7da43ff7 +AdobeCoolType ??? (???) <40e3b5baed8841e5a258c71c430ec777> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0x7e436000 - 0x7e450fff +AdobeBIB ??? (???) <8001249b1da74bfd9ac46d6f3b03d7b6> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0x7e4e9000 - 0x7e9fffef +AdobeAGM ??? (???) <9f9d523f3d1a41d6b1beca9bc8432f97> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x7fbae000 - 0x7fcbcfe7 +AdobeACE ??? (???) <51e7f026752f4d8e8daa8cc31ebaa2de> /Applications/Adobe Reader 9/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
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    0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <100d362e03410f181a34e04e94189ae5> /usr/lib/dyld
    0x90020000 - 0x90101ff7 libxml2.2.dylib ??? (???) <2f6b294896866822330a8888b7f53b75> /usr/lib/libxml2.2.dylib
    0x90151000 - 0x902d8feb com.apple.JavaScriptCore 5530 (5530.17) <687d2f3063f4d922f233623d8f219822> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x90347000 - 0x903ebfec com.apple.CFNetwork 438.10 (438.12) <fde64bbb20532794396fb21911ccaa98> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x903ec000 - 0x9056bfff com.apple.AddressBook.framework 4.1.2 (700) <41a71b250286dc8d8bcee30784b894c8> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
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    0x90a90000 - 0x90c61ffb com.apple.security 5.0.5 (36371) <c13e0bb1acfdcf94be4d3ee118ef190e> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x90c62000 - 0x90cbeff7 com.apple.htmlrendering 68 (1.1.3) <a9f65fa1c4668dc7c49af5bf7d5287ad> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
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    0x90dc3000 - 0x91181fea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x91182000 - 0x9118dfe7 libCSync.A.dylib ??? (???) <9e3544fe087bb4dc760b7afe0850dd6c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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    0x91194000 - 0x91194ffe com.apple.quartzframework 1.5 (1.5) <49afd7e7e3b2cad89cfaf2ac8c67c8a4> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
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    0x911ab000 - 0x911adff5 libRadiance.dylib ??? (???) <8a844202fcd65662bb9ab25f08c45a62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x911ae000 - 0x9123aff7 com.apple.LaunchServices 290.3 (290.6) <bdba267184df88bd5b8e2116ea903872> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x9123b000 - 0x915d8fef com.apple.QuartzCore 1.5.8 (1.5.8) <a28fa54346a9f9d5b3bef076a1ee0fcf> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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    0x91678000 - 0x91690fff com.apple.openscripting 1.2.8 (???) <572c7452d7e740e8948a5ad07a99602b> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
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    0x927b4000 - 0x927d2fff libresolv.9.dylib ??? (???) <a8018c42930596593ddf27f7c20fe7af> /usr/lib/libresolv.9.dylib
    0x927d3000 - 0x927d3ff8 com.apple.Cocoa 6.5 (???) <e9318c93615b27231498bbe585b8da98> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x927e1000 - 0x92893ffb libcrypto.0.9.7.dylib ??? (???) <9d714c92872a93dd127ea8556b2c8945> /usr/lib/libcrypto.0.9.7.dylib
    0x92894000 - 0x92944fff edu.mit.Kerberos 6.0.13 (6.0.13) <804bd1b3f08fb57396781f012006367c> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x92945000 - 0x929ccff7 libsqlite3.0.dylib ??? (???) <3334ea5af7a911637413334154bb4100> /usr/lib/libsqlite3.0.dylib
    0x92a02000 - 0x92a5bff7 libGLU.dylib ??? (???) <a3b9be30100a25a6cd3ad109892f52b7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x92a5c000 - 0x92ad9fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x92ada000 - 0x92b18fff libGLImage.dylib ??? (???) <a6425aeb77f4da13212ac75df57b056d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x92b19000 - 0x92d95fe7 com.apple.Foundation 6.5.8 (677.24) <aa84b0383891378c348ffa4a94853082> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92d96000 - 0x92db5ffa libJPEG.dylib ??? (???) <e7eb56555109e23144924cd64aa8daec> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x92dce000 - 0x92e88fe3 com.apple.CoreServices.OSServices 227 (227) <30cebcb68b1b571df7d77474e0c31556> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x92e8e000 - 0x92ec8ffe com.apple.securityfoundation 3.0.2 (36131) <39663c9b6f1a09d0566305d9f87cfc91> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x92ec9000 - 0x92ec9ffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x92eca000 - 0x92f56ff7 com.apple.framework.IOKit 1.5.2 (???) <97b9f9d584f48891377f0481b9104434> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x92f57000 - 0x92f5afff com.apple.help 1.1 (36) <175489f8adf287b3ebd259362b0292c0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x92f5b000 - 0x92f5bffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x92fae000 - 0x93115ff3 libSystem.B.dylib ??? (???) <b47c8e6e45aef620730710a732bf1930> /usr/lib/libSystem.B.dylib
    0x93116000 - 0x93116ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x93123000 - 0x93921fef com.apple.AppKit 6.5.7 (949.46) <a80f8cb62f6bdcb3bed3c8675d55881d> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x93922000 - 0x93a5bff7 libicucore.A.dylib ??? (???) <cac059ebdac7d9a63ee0f7a648c9f6cf> /usr/lib/libicucore.A.dylib
    0x93a5c000 - 0x93b8ffef com.apple.CoreFoundation 6.5.6 (476.18) <2d52bab73660117571bd6486dc318f8e> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x93b90000 - 0x93baeff3 com.apple.DirectoryService.Framework 3.5.6 (3.5.6) <daa1307737197c7757f44f16370249dc> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x93baf000 - 0x93bafffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x93bb0000 - 0x93bc6fff com.apple.DictionaryServices 1.0.0 (1.0.0) <7e9ff586b5c9d02b09e2a5527d98524f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x93bc7000 - 0x93c7eff3 com.apple.QTKit 7.6.2 (1327) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x93c7f000 - 0x93f59ff3 com.apple.CoreServices.CarbonCore 786.11 (786.13) <9e2d85d52e5e2951aa4dd53c48ccc52f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x94024000 - 0x94434fef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x9443f000 - 0x94441fff com.apple.securityhi 3.0 (30817) <020419ad33b8638b174e1a472728a894> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x945a6000 - 0x945e6fff com.apple.CoreMediaIOServicesPrivate 20.0 (20.0) /System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/CoreMediaIOServicesPrivate
    0x945e7000 - 0x9461dfef libtidy.A.dylib ??? (???) <7b9fc90dc0d50da27a24f6f84ccdd7b7> /usr/lib/libtidy.A.dylib
    0x9461e000 - 0x94623fff com.apple.CommonPanels 1.2.4 (85) <3b64ef0de184d09c6f99a1a7e77e42be> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x94624000 - 0x94673fff com.apple.QuickLookUIFramework 1.3.1 (170.9) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
    0x94674000 - 0x9468fffb libPng.dylib ??? (???) <4780e979d35aa5ec2cea22678836cea5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x94690000 - 0x94733ff7 com.apple.QuickTimeImporters.component 7.6.2 (1327) /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
    0x94734000 - 0x947aeff8 com.apple.print.framework.PrintCore 5.5.4 (245.6) <03d0585059c20cb0bde5e000438c49e1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x947af000 - 0x947b9feb com.apple.audio.SoundManager 3.9.2 (3.9.2) <caa41909dcb5a18a94bc68cd13999bd5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x947ba000 - 0x94881ff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x94882000 - 0x9488ffe7 com.apple.opengl 1.5.10 (1.5.10) <5a2813f80c9441170cc1ab8a3dac5038> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x94890000 - 0x94894fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
    0x94895000 - 0x94914ff5 com.apple.SearchKit 1.2.1 (1.2.1) <3140a605db2abf56b237fa156a08b28b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x94915000 - 0x9491cffe libbsm.dylib ??? (???) <5582985a86ea36504cca31788bccf963> /usr/lib/libbsm.dylib
    0x94990000 - 0x94997fff com.apple.agl 3.0.9 (AGL-3.0.9) <2f39c480cfcee9358a23d61b20a6aa56> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    0x94998000 - 0x949a4ffe libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x949a5000 - 0x94e76fbe libGLProgrammability.dylib ??? (???) <7f18294a7bd0b6afe4319f29187fc70d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x94e77000 - 0x94ea2fe7 libauto.dylib ??? (???) <2072d673706bbe463ed2426af57a28d7> /usr/lib/libauto.dylib
    0x94ea3000 - 0x94eedfe1 com.apple.securityinterface 3.0.2 (36684) <7109034b9898a11506fc67e887e69d2b> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x94eee000 - 0x94f12feb libssl.0.9.7.dylib ??? (???) <8084593b773bec8f2b9614fd23c5ed73> /usr/lib/libssl.0.9.7.dylib
    0x94f13000 - 0x94f44ffb com.apple.quartzfilters 1.5.0 (1.5.0) <01090d7204c55b32a6a11199fa0d2e2b> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
    0x94f45000 - 0x94f55ffc com.apple.LangAnalysis 1.6.4 (1.6.4) <8b7831b5f74a950a56cf2d22a2d436f6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x94f56000 - 0x94fe9fff com.apple.ink.framework 101.3 (86) <dfa9debcd7537849d228021d1d9c0f63> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x94fea000 - 0x94ff1fe9 libgcc_s.1.dylib ??? (???) <28a7cbc3a5ca2982d124668306f422d9> /usr/lib/libgcc_s.1.dylib
    0x95043000 - 0x9505bff7 com.apple.CoreVideo 1.6.0 (20.0) <dd60118bac9aefaf88d9ab44558f05c4> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x9505c000 - 0x95103feb com.apple.QD 3.11.56 (???) <a94d0f5438b730e88e5efdb233295c52> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x95104000 - 0x95121ff7 com.apple.QuickLookFramework 1.3.1 (170.9) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
    0x95122000 - 0x959b2fff com.apple.WebCore 5530.18 (5530.18) <bed2e1280e908e17419ce0a159c19caa> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    0x959c5000 - 0x959c5fff com.apple.Carbon 136 (136) <ec1d4184925e652dbe1b9200a5a552ec> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x959c6000 - 0x969a1ff6 com.apple.QuickTimeComponents.component 7.6.2 (1327) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
    0x969a2000 - 0x969d1fe3 com.apple.AE 402.3 (402.3) <b13bfda0ad9314922ee37c0d018d7de9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x969d5000 - 0x969e5fff com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <06d8fc0307314f8ffc16f206ad3dbf44> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x969e6000 - 0x96ab1fff com.apple.ColorSync 4.5.1 (4.5.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x96ab2000 - 0x96b24fff com.apple.PDFKit 2.1.2 (2.1.2) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x96c5f000 - 0x972fffe3 com.apple.CoreGraphics 1.409.3 (???) <25dceb14af3455b768f56e8765ecf3ca> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x97300000 - 0x97308fff com.apple.DiskArbitration 2.2.1 (2.2.1) <42908e7ecc17a83cec4afef2850ec79e> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x97309000 - 0x97331ff7 com.apple.shortcut 1.0.1 (1.0) <131202e7766e327d02d55c0f5fc44ad7> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
    0x97332000 - 0x97356fff libxslt.1.dylib ??? (???) <0a9778d6368ae668826f446878deb99b> /usr/lib/libxslt.1.dylib
    0x97357000 - 0x973a8ff7 com.apple.HIServices 1.7.0 (???) <01b690d1f376e400ac873105533e39eb> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x973a9000 - 0x97433fe3 com.apple.DesktopServices 1.4.8 (1.4.8) <3065de6531ce839c7cb5b6dd70e03f4f> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x97434000 - 0x97439fff com.apple.DisplayServicesFW 2.0.2 (2.0.2) <97878a73074e7da4fe31ea010a5d5ae1> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x9743a000 - 0x974cdff3 com.apple.ApplicationServices.ATS 3.7 (???) <a535fc4982d3acff6530ec25c402e679> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0xba900000 - 0xba916fff libJapaneseConverter.dylib ??? (???) <79f7cbef6bc9f4c32a42d63c7332bf8e> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    0xbab00000 - 0xbab21fe2 libKoreanConverter.dylib ??? (???) <4b497e7a0027447eaff2b45572bb85ea> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
    I will try the suggestions.
    I realize the crash reports are to help apple make things better. that's why I usually send them.
    Now, I might have problems, but that's another matter... jb

  • Cant open Aperture after  latest update crashes .

    Tried fixing database bt no joy. If anyone could shed any light on this problem, I would be so appreciative. Mark

    There are several threads on this problem.
    The most common reason are missing frameworks in the Aperture application. Does your crash report contain a line like this:
    Dyld Error Message:
      Library not loaded: @executable_path/../Frameworks/
    Then you should reinstall Aperture:
    First remove the current Aperture.app from the Applications folder to the Trash
    Then reinstall - either by downloading from the App Store (Purchased tab) or from your original installation media.
    Regards
    Léonie
    If your crash log is different, post the first 60 lines.

  • Your latest update just crashed my desktop computer. It is an older computer with NOrton and now I am unable to open, says unable to open runtime.

    Your latest update crashed my desktop computer. I've had Mozilla for a few years so it's not a new software program, although like I said, your update crashed my system. I can't access Firefox, says unable to access runtime

    Sorry to hear about that, sometimes the updater can leave a mix of different-version files in your Firefox program folder. Here's what you need to do if that's the cause of the problem:
    '''Clean Reinstall'''
    We use this name, but it's not about removing your settings, it's about making sure the program files are clean. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.
    (1) Download a fresh installer for Firefox 37.0.2 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)
    (2) Exit out of Firefox (if applicable).
    (3) Rename the program folder
    ''(32-bit Windows folder names)''
    C:\Program Files\Mozilla Firefox
    to
    C:\Program Files\OldFirefox
    ''(64-bit Windows folder names)''
    C:\Program Files (x86)\Mozilla Firefox
    to
    C:\Program Files (x86)\OldFirefox
    (4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.
    Any improvement?
    Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:
    * \OldFirefox\Plugins
    * \OldFirefox\browser\plugins

  • I work with Acrobat 9.4.3. on Mac OS 10.5.8 with Enfocus Pitstop Pro 10, Update 1st, crashes...

    I work with Acrobat 9.4.3. on Mac OS 10.5.8 with Enfocus Pitstop Pro 10, Update 1st
    Acrobat crashes almost every time I open a document and try to make corrections by using Pitstop Pro. Some of my colleagues have the same problem. Is anyone else having this problem? Are these programs more stable on the PC?

    if I update the Airport to the latest version, and "control" it with my MacBook Pro, will the older G4 still be able to use the signal from the new Airport?
    Yes. Your G4 shouldn't have any difficulty connecting to a Wi-Fi network provided by the latest 802.11ac AirPorts as they support the earlier radio modes that the G4 uses.

  • Final cut pro x - lion - mbp 2011 2.0 15 - not responding at all since latest update. Can't open or edit projects, loading window that pops us when you click the app (as it loads) does not go away, says loading compressor support.  Have tried reinstalling

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    Appreciate suggestion, working on deadline. Thanks.  

    Here is the start of the crash report:
    Process:         Final Cut Pro [20568]
    Path:            /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro
    Identifier:      com.apple.FinalCut
    Version:         10.0.1 (185673)
    Build Info:      ProEditor-185670300~1
    App Item ID:     424389933
    App External ID: 4138831
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [102]
    Date/Time:       2011-11-11 20:41:32.201 -0800
    OS Version:      Mac OS X 10.7.2 (11C74)
    Report Version:  9
    Interval Since Last Report:          192058 sec
    Crashes Since Last Report:           14
    Per-App Interval Since Last Report:  157161 sec
    Per-App Crashes Since Last Report:   14
    Anonymous UUID:                      DD542B2F-58A0-482E-AAFA-ECADEC76F562
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000280000003
    VM Regions Near 0x280000003:
        CG shared images       00000001cbf62000-00000001cc182000 [ 2176K] r--/r-- SM=SHM 
    -->
        STACK GUARD            00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL  stack guard for thread 0
    Application Specific Information:
    objc[20568]: garbage collection is OFF

  • Latest Premiere Pro CC update (7.1.0) may be the buggiest yet?

    I have been using Premiere for thirteen years and the latest update 7.1.0 (141) is perhaps the buggiest most frustrating yet. The list off annoying issues is long. Today I will start writing them down so I can be more spicific in my next post. I just wanted to see if anyone else has notice numerous issues with this update. Expample would be:
    -Assets disapearing from the timeline.
    -Assets on the timeline not previewing in the program monitor.
    -A verticle black bar or void on the right at the end of any clip on a timeline.
    -Media encoder takes a very long time to start up with queing from PP.
    No crashes, just lots and lots of bugs.
    I'm running Mountain Lion on a 2009 Mac Pro w/48gb RAM, Dual 2.66 Quads, 4 internal 10,000rpm drives, and Nvidia Quadra 4000 Mac card.

    -A verticle black bar or void on the right at the end of any clip on a timeline.
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  • After updating to latest update of Yosemite, my laptop continuously crashes if I let it go to sleep.

    After updating to latest update of Yosemite, my laptop continuously crashes if I let it go to sleep. When I try to wake it up, the crash message appears on the reboot screen.

    Thank you for replying, is this information what you wanted?
    Fri Nov 21 23:26:34 2014
    *** Panic Report ***
    panic(cpu 2 caller 0xffffff802621e80a): Kernel trap at 0xffffff7fa8a7826b, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xffffff7fa8a9207d, CR3: 0x00000000296d0000, CR4: 0x00000000001626e0
    RAX: 0xffffff7fa8a8f420, RBX: 0x0000000000002c5d, RCX: 0x0000000000002c5d, RDX: 0x000000000000000d
    RSP: 0xffffff823df7bbf0, RBP: 0xffffff823df7bc80, RSI: 0xffffff81c5724000, RDI: 0x0000000000002c5d
    R8:  0xffffff81c5725268, R9:  0xffffff81c5724268, R10: 0x0000000000002c5d, R11: 0x000000000004b400
    R12: 0xffffff81c5724a68, R13: 0xffffff8047a10000, R14: 0x0000000000000001, R15: 0x0000000000002494
    RFL: 0x0000000000010282, RIP: 0xffffff7fa8a7826b, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0xffffff7fa8a9207d, Error code: 0x0000000000000000, Fault CPU: 0x2
    Backtrace (CPU 2), Frame : Return Address
    0xffffff823df7b8a0 : 0xffffff802613a811
    0xffffff823df7b920 : 0xffffff802621e80a
    0xffffff823df7bae0 : 0xffffff802623a443
    0xffffff823df7bb00 : 0xffffff7fa8a7826b
    0xffffff823df7bc80 : 0xffffff7fa8a77bc6
    0xffffff823df7bce0 : 0xffffff7fa8a67254
    0xffffff823df7bd10 : 0xffffff7fa8a66dc3
    0xffffff823df7bde0 : 0xffffff7fa6c78c43
    0xffffff823df7be20 : 0xffffff7fa6c660f0
    0xffffff823df7be60 : 0xffffff7fa6c63d8f
    0xffffff823df7be70 : 0xffffff7fa6c6330a
    0xffffff823df7bea0 : 0xffffff80266db3cd
    0xffffff823df7bf00 : 0xffffff802616be13
    0xffffff823df7bfb0 : 0xffffff80262192c7
          Kernel Extensions in backtrace:
             com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7fa6c61000->0xffffff7fa6c9bfff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7fa6924000
             com.apple.driver.AppleIntelFramebufferCapri(10.0)[DF13C00D-FD32-3F5E-80CC-70979 7D84ED2]@0xffffff7fa8a5a000->0xffffff7fa8a91fff
                dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7fa75f6000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7fa6924000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7fa6c61000
                dependency: com.apple.AppleGraphicsDeviceControl(3.7.21)[4700601D-3FEB-3B86-B2BA-8D71AF84D1 C4]@0xffffff7fa6cb8000
                dependency: com.apple.iokit.IOAcceleratorFamily2(156.4)[20DDCE61-E3EC-3CC1-8B79-170CEF2B603 A]@0xffffff7fa834a000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    14B25
    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide:     0x0000000025e00000
    Kernel text base: 0xffffff8026000000
    __HIB  text base: 0xffffff8025f00000
    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
    System uptime in nanoseconds: 6417073969641
    last loaded kext at 2347218320675: com.apple.driver.AppleUSBTCKeyEventDriver    240.2 (addr 0xffffff7fa8ec9000, size 12288)
    last unloaded kext at 2411084074400: com.apple.driver.AppleUSBCDC    4.2.2b5 (addr 0xffffff7fa8ec3000, size 16384)
    loaded kexts:
    com.apple.driver.AppleHWSensor    1.9.5d0
    com.apple.driver.AudioAUUC    1.70
    com.apple.driver.ApplePlatformEnabler    2.1.0d1
    com.apple.driver.AGPM    100.14.37
    com.apple.driver.X86PlatformShim    1.0.0
    com.apple.iokit.IOBluetoothSerialManager    4.3.1f2
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AppleMikeyHIDDriver    124
    com.apple.driver.AppleOSXWatchdog    1
    com.apple.driver.AppleMikeyDriver    267.0
    com.apple.iokit.IOUserEthernet    1.0.1
    com.apple.driver.AppleHDA    267.0
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.GeForce    10.0.0
    com.apple.driver.AppleHWAccess    1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.3.1f2
    com.apple.driver.AppleSMCPDRC    1.0.0
    com.apple.driver.AppleUpstreamUserClient    3.6.1
    com.apple.driver.AppleMuxControl    3.7.21
    com.apple.driver.AppleHV    1
    com.apple.driver.AppleMCCSControl    1.2.10
    com.apple.driver.AppleSMCLMU    2.0.4d1
    com.apple.driver.AppleThunderboltIP    2.0.2
    com.apple.driver.AppleLPC    1.7.3
    com.apple.driver.AppleIntelHD4000Graphics    10.0.0
    com.apple.driver.AppleIntelFramebufferCapri    10.0.0
    com.apple.driver.AppleUSBTCButtons    240.2
    com.apple.driver.AppleUSBTCKeyboard    240.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    35
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCIBlockStorage    2.6.5
    com.apple.driver.AppleUSBHub    705.4.1
    com.apple.driver.AppleSDXC    1.6.5
    com.apple.driver.AirPort.Brcm4360    901.19.10
    com.apple.driver.AppleAHCIPort    3.0.7
    com.apple.driver.AppleUSBEHCI    705.4.14
    com.apple.driver.AppleUSBXHCI    705.4.14
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleACPIButtons    3.1
    com.apple.driver.AppleRTC    2.0
    com.apple.driver.AppleHPET    1.8
    com.apple.driver.AppleSMBIOS    2.1
    com.apple.driver.AppleACPIEC    3.1
    com.apple.driver.AppleAPIC    1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient    218.0.0
    com.apple.nke.applicationfirewall    161
    com.apple.security.quarantine    3
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleIntelCPUPowerManagement    218.0.0
    com.apple.iokit.IOSerialFamily    11
    com.apple.kext.triggers    1.0
    com.apple.driver.DspFuncLib    267.0
    com.apple.kext.OSvKernDSPLib    1.15
    com.apple.iokit.IOAudioFamily    200.6
    com.apple.vecLib.kext    1.2.0
    com.apple.nvidia.driver.NVDAGK100Hal    10.0.0
    com.apple.nvidia.driver.NVDAResman    10.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.3.1f2
    com.apple.iokit.IOBluetoothFamily    4.3.1f2
    com.apple.driver.AppleBacklightExpert    1.1.0
    com.apple.driver.AppleGraphicsControl    3.7.21
    com.apple.driver.X86PlatformPlugin    1.0.0
    com.apple.driver.AppleSMBusController    1.0.13d1
    com.apple.iokit.IOUSBUserClient    705.4.0
    com.apple.driver.AppleSMC    3.1.9
    com.apple.driver.AppleHDAController    267.0
    com.apple.iokit.IOHDAFamily    267.0
    com.apple.driver.AppleSMBusPCI    1.0.12d1
    com.apple.driver.IOPlatformPluginFamily    5.8.0d49
    com.apple.iokit.IOSurface    97
    com.apple.iokit.IONDRVSupport    2.4.1
    com.apple.iokit.IOAcceleratorFamily2    156.4
    com.apple.AppleGraphicsDeviceControl    3.7.21
    com.apple.iokit.IOGraphicsFamily    2.4.1
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.7.0
    com.apple.driver.AppleUSBMultitouch    245.2
    com.apple.iokit.IOUSBHIDDriver    705.4.0
    com.apple.driver.AppleUSBMergeNub    705.4.0
    com.apple.driver.AppleUSBComposite    705.4.9
    com.apple.driver.CoreStorage    471
    com.apple.driver.AppleThunderboltDPInAdapter    4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter    2.0.2
    com.apple.driver.AppleThunderboltNHI    3.1.7
    com.apple.iokit.IOThunderboltFamily    4.2.1
    com.apple.iokit.IO80211Family    700.52
    com.apple.driver.mDNSOffloadUserClient    1.0.1b8
    com.apple.iokit.IONetworkingFamily    3.2
    com.apple.iokit.IOAHCIFamily    2.7.0
    com.apple.iokit.IOUSBFamily    705.4.14
    com.apple.driver.AppleEFINVRAM    2.0
    com.apple.iokit.IOHIDFamily    2.0.0
    com.apple.driver.AppleEFIRuntime    2.0
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    300.0
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.AppleKeyStore    2
    com.apple.driver.AppleMobileFileIntegrity    1.0.5
    com.apple.driver.AppleCredentialManager    1.0
    com.apple.driver.DiskImages    389.1
    com.apple.iokit.IOStorageFamily    2.0
    com.apple.iokit.IOReportFamily    31
    com.apple.driver.AppleFDEKeyStore    28.30
    com.apple.driver.AppleACPIPlatform    3.1
    com.apple.iokit.IOPCIFamily    2.9
    com.apple.iokit.IOACPIFamily    1.4
    com.apple.kec.corecrypto    1.0
    com.apple.kec.Libm    1
    com.apple.kec.pthread    1
    System Profile:
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.124.12.10)
    Bluetooth: Version 4.3.1f2 15015, 3 services, 19 devices, 1 incoming serial ports
    Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Serial ATA Device: APPLE SSD SM768E, 751.28 GB
    Model: MacBookPro10,1, BootROM MBP101.00EE.B05, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
    Network Service: Wi-Fi, AirPort, en0
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

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