Slate21

after system update to 17r25. 1-011-11-ww sound became bad,no bass and treble.DTS.sound is gone even its on.hp file manager not working when i insert memory flash at any usb ports.but it work at hp media player.i did a lot of factory reset as instructed at forums on way of back up and reset.please help.thank you.

Hey @emmanuel8th ,
Welcome to the HP Forums.
I understand you're experiencing issues with your SLate 21 after a recent update.
The 17r25.1-011-11-WW update was released to resolve issues with sound and networking via 5 GHz. It does not change the way KitKat manages USB storage. The decision was made by Google to change external storage security policies to give apps permission to access files located in the same directory the app itself is installed on, nothing else.
If you applied the 011-11-WW update and were previously on 010-10-WW a factory reset typically resolves the issue with sound.
If you have already performed a factory reset please call us. You can reach out technical support team at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.
Thanks.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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