SLD Crash - Customer w/o backup

At a customerproject no backup procedure was implemented ( not my call  ) for the central SLD (implemented on a Solution manager system 7.00 )
As one could expect the system crashed and the SLD could not be restored, but
all sw components and tech.sys/buss.sys has to be created again manually.
But the new components, although created with the same names, all gets a new GUID - so the connection to the sw objects imported into the XI repository are completely lost. If you try to import from SLD - you actually get new empty components with the exact same name - but with new GUID's - along side the original ones.
Is there any easy way reconnect your XI repository objects to the right SLD sw components? ( before I start the cumbersome task of transfering all objects one by one to the new sw components )
txh and best regards
Bjarne Kristiansen

Hi Stefan
Thx for answering.
I did figure out how to update the GUID in the SWCV content - but found it to risky and possibly inconsistent, just to update manually - one by one.
I also tried to experiment with the migration tools ( complete export/imports ) -
but it did'nt do the trick - So we ended up reinstalling and recreating the repository and directory.
best regards
Bjarne Kristiansen

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    0x91e8e000 - 0x91fc0fff com.apple.CoreFoundation 6.5.4 (476.15) <e2869ad6dc1dd289f21b305b0bea9158> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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    0x926f1000 - 0x92b01fef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x92b02000 - 0x92b44fef com.apple.NavigationServices 3.5.2 (163) <91844980804067b07a0b6124310d3f31> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x92b75000 - 0x92b75ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
    0x92b93000 - 0x92b97fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
    0x92c0e000 - 0x92c15fe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
    0x92cdd000 - 0x92cddffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x92f2f000 - 0x92faeff5 com.apple.SearchKit 1.2.1 (1.2.1) <3140a605db2abf56b237fa156a08b28b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x92faf000 - 0x9308ffff libobjc.A.dylib ??? (???) <7b92613fdf804fd9a0a3733a0674c30b> /usr/lib/libobjc.A.dylib
    0x93090000 - 0x930d4feb com.apple.DirectoryService.PasswordServerFramework 3.0.3 (3.0.3) <7e80635e8f1380dbf4af27e17e709fcb> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
    0x930d5000 - 0x930e1ffe libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x930e2000 - 0x93192fff edu.mit.Kerberos 6.0.12 (6.0.12) <da7253e3fb7e47e46cb46d47ed320ffc> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x93198000 - 0x931a4fff libbz2.1.0.dylib ??? (???) <9ea4fe135c9e52bd0590eec12c738e82> /usr/lib/libbz2.1.0.dylib
    0x93325000 - 0x933b1ff7 com.apple.LaunchServices 290 (290) <61af37aac50984d220dd176f777e3b72> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x933b2000 - 0x93436fe3 com.apple.CFNetwork 339.5 (339.5) <c6565c13b0356e1d4bb99a68398d558b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x93437000 - 0x93908f3e libGLProgrammability.dylib ??? (???) <fe1a33d4919c121aab831ad516da6a89> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x93909000 - 0x9390efff com.apple.CommonPanels 1.2.4 (85) <ea0665f57cd267609466ed8b2b20e893> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x93ad7000 - 0x93aebff3 com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x93b73000 - 0x93b75fff com.apple.securityhi 3.0 (30817) <2b2854123fed609d1820d2779e2e0963> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x93b7c000 - 0x93b80fff com.apple.OpenDirectory 10.5 (10.5) <e7e4507f5ecd8c8cdcdb2fc0675da0b4> /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/OpenDirect ory
    0x93c50000 - 0x93f2aff3 com.apple.CoreServices.CarbonCore 786.6 (786.6) <5682aae1e2cf5ae750d5a4dea98c084c> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x93f2b000 - 0x93f2bfff com.apple.Carbon 136 (136) <98a5e3bc0c4fa44bbb09713bb88707fe> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x93f2c000 - 0x93fd3feb com.apple.QD 3.11.54 (???) <b743398c24c38e581a86e91744a2ba6e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x93fd4000 - 0x93fd4ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x93fd5000 - 0x9400cfff com.apple.SystemConfiguration 1.9.2 (1.9.2) <8b26ebf26a009a098484f1ed01ec499c> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x940b0000 - 0x9410cff7 com.apple.htmlrendering 68 (1.1.3) <fe87a9dede38db00e6c8949942c6bd4f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x9410d000 - 0x941eeff7 libxml2.2.dylib ??? (???) <1baef3d4972ee789d8fa6c1fa44da45c> /usr/lib/libxml2.2.dylib
    0x941ef000 - 0x94248ff7 libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x94249000 - 0x9436dfe3 com.apple.audio.toolbox.AudioToolbox 1.5.1 (1.5.1) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x9436e000 - 0x9437effc com.apple.LangAnalysis 1.6.4 (1.6.4) <8b7831b5f74a950a56cf2d22a2d436f6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x94389000 - 0x94403ff8 com.apple.print.framework.PrintCore 5.5.3 (245.3) <222dade7b33b99708b8c09d1303f93fc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x953ba000 - 0x95403fef com.apple.Metadata 10.5.2 (398.22) <a6b676925dd832780daf991e79adfebd> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x95d8c000 - 0x95ddcff7 com.apple.HIServices 1.7.0 (???) <f7e78891a6d08265c83dca8e378be1ea> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x95ddd000 - 0x95de0fff com.apple.help 1.1 (36) <b507b08e484cb89033e9cf23062d77de> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x95eea000 - 0x95f00fff com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x95f02000 - 0x95f09ffe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
    0x95f0a000 - 0x95f29ffa libJPEG.dylib ??? (???) <e7eb56555109e23144924cd64aa8daec> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x95f2a000 - 0x95f2bffc libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
    0x95f2c000 - 0x960fafff com.apple.security 5.0.4 (34102) <f01d6cbd6a0f24f6c13952ed448e77d6> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x961c7000 - 0x961c7ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x961fe000 - 0x96288fe3 com.apple.DesktopServices 1.4.7 (1.4.7) <d16642ba22c32f67be793ebfbe67ca3a> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x96289000 - 0x96590fff com.apple.HIToolbox 1.5.4 (???) <5e2af960b53059c648af4adb99471032> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x965ce000 - 0x965fbfeb libvDSP.dylib ??? (???) <b232c018ddd040ec4e2c2af632dd497f> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x96c4d000 - 0x96c65fff com.apple.openscripting 1.2.8 (???) <572c7452d7e740e8948a5ad07a99602b> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x96c66000 - 0x96dacff7 com.apple.ImageIO.framework 2.0.4 (2.0.4) <6a6623d3d1a7292b5c3763dcd108b55f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x96dad000 - 0x96dbeffe com.apple.CFOpenDirectory 10.5 (10.5) <6a7f55108d77db7384d0e2219d07e9f8> /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/Frameworks /CFOpenDirectory.framework/Versions/A/CFOpenDirectory
    0x96dbf000 - 0x96ddaffb libPng.dylib ??? (???) <4780e979d35aa5ec2cea22678836cea5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x96ddb000 - 0x96ddffff libGIF.dylib ??? (???) <572a32e46e33be1ec041c5ef5b0341ae> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x96e12000 - 0x9708dfe7 com.apple.Foundation 6.5.6 (677.21) <5cfa0aa8b9b43193955d601ba6c2591a> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

    Jeremy,
    While you may have 'formatted' the drive correctly, you may NOT have 'partitioned' the drive correctly. See the following...
    *_How Should a Time Machine Hard Disk be Prepared?_*
    For Time Machine to work properly, the hard disk must be formatted “Mac OS Extended (Journaled)” and its’ Partition Scheme should be either GUID or Apple Partition Map.
    Time Machine is incompatible with disks partitioned as Master Boot Record (MBR). Unfortunately, this describes nearly every hard drive you can buy because MBR is a Windows partition scheme. (Naturally, this DOES NOT apply to Apples’ Time Capsule.)
    For some, Time Machine begins to perform as expected with a new external hard disk. But then the initial full backup or subsequent incremental backups fail. The user only later discovers the hard disk was still partitioned as Master Boot Record (MBR).
    One article on Time Machine made this observation: “Virtually everybody will have to open Disk Utility and repartition the disk as APM or GUID. It doesn't really matter which one because the Time Machine disk will not be bootable anyway. APM allows a disk to boot a PowerPC, GUID allows the disk to boot an Intel processor but both are easily digestible by Time Machine on either kind of processor.” [http://www.girr.org/mac_stuff/backups.html]
    It’s been recommended by many here that your reserve +at least+ double the size of your primary hard disk, that way Time Machine backups have room to grow as the size of your data grows. Additionally, the more space you give Time Machine the more history it can preserve. The less space you reserve for Time Machine the sooner older backups & deleted items will disappear.
    One poster recommended this regarding multiple partitions: “If you do create multiple partitions (half and half would be a good place to start), make sure you use the first partition for Time Machine, and the second for your own stuff (the first one will be on top in the graphical representation shown in Disk Utility; you'll understand when you see the partition tab). This way, you can expand the Time Machine volume at any later time by deleting the second partition. Disk Utility allows this dynamic re-sizing of volumes, but volumes can only be expanded toward the end of the drive, when a volume that comes after is deleted to create the room.” [http://discussions.apple.com/thread.jspa?threadID=1712437&tstart=0]
    Procedure
    Connect the hard disk you wish to use for Time Machine backups.
    Launch Disk Utility.
    It will appear twice in the pane on the left. (Make sure you recognize that it is different from the 2 icons that represent your Macs' internal drive.) The upper entry represent the device as a whole, including the controller inside. The lower entry represents the hard disk contained within the device.
    Click on the upper icon of the external hard disk.
    Select the "Partition" tab.
    For "Volume Scheme" choose "1 partition". (Choose 2 partitions if you intend on storing other data on the disk besides your Time Machine backups. Ensure that the two partitions have different names.)
    Name the disk.
    Format should be "Mac OS Extended (Journaled)".
    Click "Options".
    Select either GUID or Apple Partition Map. (See above for significance)
    Click "OK".
    Click "Apply". Then click “Partition”.
    Once the external hard disk is repartitioned, select it again in Time Machine preferences and use it for your backups. If you chose to create 2 partitions, then select the first partition for Time Machine backups, and the second for additional files/folders.
    Let us know if this was helpful.
    Cheers!

  • System Crash on Time Machine Backup

    I have been running timemachine without issue for several months now. A few weeks back I started to get a back up error but then things seemed to work out. Now.....everytime timemachine runs, it crashes my system. It seems to start up ok, then a curtain comes down and says I must shut down my mac. I restart and get the following error message:
    Sun Jun 1 10:59:30 2008
    panic(cpu 0 caller 0x0031678A): "btreeswapnode: about to write corrupt node!\n"@/SourceCache/xnu/xnu-1228.4.31/bsd/hfs/hfs_btreeio.c:197
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x34b0f918 : 0x12b0f7 (0x4581f4 0x34b0f94c 0x133230 0x0)
    0x34b0f968 : 0x31678a (0x484588 0x92d6000 0x1 0x34b0fa40)
    0x34b0f9a8 : 0x1fa244 (0x3054aa60 0x5c85004 0x0 0x0)
    0x34b0fa68 : 0x1fb543 (0x0 0x0 0x200 0x0)
    0x34b0fab8 : 0x3388b1 (0x4396e08 0x5c853b4 0x484261fc 0x2597b)
    0x34b0fae8 : 0x325fa5 (0x5c85004 0x2 0x0 0x1)
    0x34b0fc58 : 0x1f3097 (0x34b0fc78 0x5e26660 0x4 0xb52b9a4)
    0x34b0fca8 : 0x1e2b5d (0x6354630 0x9361490 0x34b0fe2c 0xb52b9a4)
    0x34b0ff78 : 0x3dcf13 (0xa8bec50 0xb52b8a0 0xb52b8e4 0x1)
    0x34b0ffc8 : 0x19f1c3 (0x766b0e0 0x0 0x1a20b5 0x4b71480)
    No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0xb0102578
    BSD process name corresponding to current thread: backupd
    Mac OS version:
    9C7010
    Kernel version:
    Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
    System model name: MacBookPro4,1 (Mac-F42C89C8)
    I am using a Macbookpro with OSX version 10.5.2. My time machine is an apple integrated airport/harddrive. (It is working fine as an airport). If it helps, I also seem to be having the same problem when I try to connect to another apple computer via bluetooth. If anyone can help, I would be eternally grateful!!!!!!

    Yes, you do have to do a full backup from scratch.
    No you don't have to erase the drive or lose all your backups. But I'm not sure how useful they are because they are corrupt.
    I started to have this problem before I upgraded to 10.5.3; upgraded to 10.5.3 in hopes of fixing the problem; no dice.
    When the OS is restarted, it offers to send the crash info to Apple. I let it do that a few times. You guys should, too. I don't know how else to bring this to Apple's attention. Call technical support? My life is too short.
    I'm pretty sure this is some sort of a bug: the backup data is corrupted and the OS can't recover from it. I don't know if this has anything to do with the "sparse bundle" remote mounted format but I suppose that is likely. But the data shouldn't get corrupted and the OS should tolerate it better.
    In the mean time:
    1. Stop TM
    2. Open the backup disk itself with the finder (you may need to use
    Go->Connect to server to do this.)
    3. Create a new folder, say "BadBackupData".
    4. Select the backup data (it will have a name ending with ".sparsebundle")
    5. Drag into the new folder created in 3.
    6. Turn TM back on
    This will cause a new complete backup. It won't lose your old data. It doesn't require a disk erase.
    Someone really should make sure this is reported to Apple.

  • New Install Works Fine then System  Crashes After Time Machine Backup

    I have installed Snow Leopard and everything went fine. I setup my external drive as the backup drive for Time Machine and did a backup. Then when I next used it, various applications started crashing. Then the System began crashing and gave me the gray screen restart and would never load again.
    I got out the Snow Leopard disk and used DIsk Utilities to repair the disk and permissions, which seemed to work well. The computer worked great for a while. Then after I used Time Machine to back it up, when I next used it the System began crashing again.
    What is going on here? It seems to be too much of a coincidence that the problems started immediately after I performed my first Time Machine backup to an external drive.

    Woodwyn wrote:
    Actually I already did that more or less. I re-installed the Snow Leopard printer drivers from the DVD after I previously repaired my system using DIsk Utilities. After which, I was prompted to download and install the 10.6.2 Combo update again. Which I did. After which, I ran disk utility and repaired and permissions verified the disk. But if you think going back to the original 6.0 install is important, then I presume you also mean I need to run all the subsequent updates as well?
    So you only re-insalled printer drivers and updated the existing OS to 10.6.2? Then that may be enough. Otherwise, if the issue returns, I would suggest a full re-install of the OS at 10.6.0 followed by updates to 10.6.2.
    However, first I am going to repair the drive and NOT enable Time Machine or perform a back-up, to see how long it lasts without crashing. The last two times, the crashing began within an hour of finishing the install and repairing the disk (immediately following a "co-incidental" Time Machine backup both times, of course). It's entirely possible Time Machine is not the culprit, however, that will confirm whether it has been the trigger.
    Good troubleshooting strategy. Only time will tell.
    Another thought occurs to me...Is the RAM that is installed on your Mac the original cards supplied by Apple - or did you upgrade it with 3rd party RAM yourself. The crashing you described earlier could very well be from a bad RAM card - even one that came from Apple.
    It is one 2GB card, or two 1GB cards? If the crashing continues, I would suggest taking one of them out and seeing how things perform, then switching them and seeing if things change.

  • ITunes crashing after Time Machine backup restored?

    Hi there, I recently restored my system using Time Machine and after I did this my iTunes started crashing, I've re-installed it and this hasn't helped and I also tried using the Disk Utility to repair my volume but this hasn't worked either.
    Here's the details that are given after the crash occurs:
    Process: iTunes [181]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: com.apple.iTunes
    Version: 9.2.1 (9.2.1)
    Build Info: iTunes-9210501~4
    Code Type: X86 (Native)
    Parent Process: launchd [85]
    Date/Time: 2010-08-17 14:12:20.345 -0600
    OS Version: Mac OS X 10.6.3 (10D2084)
    Report Version: 6
    Interval Since Last Report: 2311 sec
    Crashes Since Last Report: 7
    Per-App Interval Since Last Report: 53 sec
    Per-App Crashes Since Last Report: 7
    Anonymous UUID: 06A0E202-5663-4948-A4A7-EAB9CD47F26E
    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x00000000000000a1
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.iTunes 0x000e8138 0x1000 + 946488
    1 com.apple.iTunes 0x000a91b9 0x1000 + 688569
    2 com.apple.iTunes 0x000a2748 0x1000 + 661320
    3 com.apple.HIToolbox 0x93b78109 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    4 com.apple.HIToolbox 0x93b773d0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    5 com.apple.HIToolbox 0x93b7722f SendEventToEventTargetWithOptions + 58
    6 com.apple.HIToolbox 0x93b9d222 HIView::SendVisibilityChanged() + 146
    7 com.apple.HIToolbox 0x93b9d27c HIView::AncestorBecomingVisible() + 60
    8 com.apple.HIToolbox 0x93b9d2b3 HIView::AncestorBecomingVisible() + 115
    9 com.apple.HIToolbox 0x93b8ea2e HIView::Show(unsigned char) + 150
    10 com.apple.HIToolbox 0x93b9d0c7 WindowData::PrepareForVisibility() + 93
    11 com.apple.HIToolbox 0x93b9c6b6 _ShowHideWindows + 291
    12 com.apple.HIToolbox 0x93bff3a1 ShowWindow + 79
    13 com.apple.iTunes 0x000e8113 0x1000 + 946451
    14 com.apple.iTunes 0x001b879b 0x1000 + 1800091
    15 com.apple.iTunes 0x0000c8de 0x1000 + 47326
    16 com.apple.iTunes 0x0000c76c 0x1000 + 46956
    17 com.apple.iTunes 0x00004a6d 0x1000 + 14957
    18 com.apple.iTunes 0x000036fb 0x1000 + 9979
    19 com.apple.iTunes 0x00003629 0x1000 + 9769
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x94ec7b42 kevent + 10
    1 libSystem.B.dylib 0x94ec825c dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x94ec7719 dispatch_queueinvoke + 163
    3 libSystem.B.dylib 0x94ec74be dispatch_workerthread2 + 240
    4 libSystem.B.dylib 0x94ec6f41 pthreadwqthread + 390
    5 libSystem.B.dylib 0x94ec6d86 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x94ec6bd2 _workqkernreturn + 10
    1 libSystem.B.dylib 0x94ec7168 pthreadwqthread + 941
    2 libSystem.B.dylib 0x94ec6d86 start_wqthread + 30
    Thread 3:
    0 libSystem.B.dylib 0x94ea12fa machmsgtrap + 10
    1 libSystem.B.dylib 0x94ea1a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x908e000f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x908df0f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x908e5034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x00360870 0x1000 + 3537008
    6 libSystem.B.dylib 0x94ecea19 pthreadstart + 345
    7 libSystem.B.dylib 0x94ece89e thread_start + 34
    Thread 4:
    0 libSystem.B.dylib 0x94ea1342 semaphorewait_signaltrap + 10
    1 libSystem.B.dylib 0x94eceeb8 pthread_condwait + 1089
    2 libSystem.B.dylib 0x94f1742f pthreadcondwait + 48
    3 com.apple.iTunes 0x0000b9c1 0x1000 + 43457
    4 com.apple.iTunes 0x0001cae5 0x1000 + 113381
    5 libSystem.B.dylib 0x94ecea19 pthreadstart + 345
    6 libSystem.B.dylib 0x94ece89e thread_start + 34
    Thread 5:
    Thread 6:
    0 libSystem.B.dylib 0x94ec0286 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x9091f82d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x94ecea19 pthreadstart + 345
    3 libSystem.B.dylib 0x94ece89e thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x019c7800 ebx: 0x0000009d ecx: 0x00000000 edx: 0x0000000d
    edi: 0xbfffcb98 esi: 0x00000000 ebp: 0xbfffca98 esp: 0xbfffca80
    ss: 0x0000001f efl: 0x00010282 eip: 0x000e8138 cs: 0x00000017
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    Am I alone with my problem or or others having problems dealing with Customer Support?
    If other's are aware of similiar issues, could you help direct to alternate phone numbers, contacts, websites where I might be able to receive some support.  Spending another $2,500 on software just doesn't sound like a solution when I've been an Adobe user for almost a twenty years.

    Sorry, I cannot help you, but your problem is similar to the one I have. I used to run cs3 on a notebook only, toshiba qosmio g30. After severe troubles they changed the mainboard and the discs were formatted and during this long lasting service time I installed cs3 on a workstation just to go on with my projects. Now I want to reinstall it on the toshiba qosmio and I get the same license messages you mention in your posting.
    I asked adobe for help using the online support form but the did not anwer so far. I think that adobe did not even ignore my troubles, as the question I put did not lead to a new open case.
    Maybe I will make more use of the new microsoft products and other software as many things can be done without adobe as well. A couple of years ago I left quark (for adobe) and I do not miss quark so far (maybe they miss me as I was not the only one that went away).
    Good luck, guys!

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