Sleep/ALS problem even AFTER Apple Store ALS replacement!
So I've had this sleep/ALS problem for months; wave my hand near the left ALS and display goes black. Gets better after PB has been on for a while. I like my office rather dimly lit (hey, a little "mood" lighting) but I have to have it lit up like an operating theater in the morning to keep the blasted PB running...
Anyway, we recently got an Apple Store in town, so (with one week left in warranty) I took it in; they ordered new ALS sensor, last Saturday they replaced it.
Worked great until...this morning same problem!! Now what!? I'm going by this afternoon to speak with them.
Needless to say, I've reset PMU, PRAM, safe boot, and just about everything else one can reset. Sigh. I thought sure a replacement hardware sensor would do it.
Oh yeah, the sleep light also quit working, except sometimes. These intermittent problems are sure a pain!
And, like others w/this problem, keyboard backlighting has disappeared from Preferences. Strange.
repair was not done properly, get them fix it again or try another service place.
maybe call Apple customer relations to complain.
Similar Messages
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I had bought the iphone 5 four months ago. The problem is that it gets heated too much. I noticed it recently. What should I do? Should I take it to apple store to replace? Will they replace my iphone 5?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
Can't boot into Windows 8.1 partition after apple store repair
Can't boot into Windows 8.1 partition after apple store repair
I went to the apple store about a week ago to get my screen fixed, and when I get it back I don't have an option to boot into my windows partition. The bootcamp partition is still there, but I can't boot into it. I can still see all of the files on the drive. When I try to boot into windows from the startup disc setting I get "no bootable device — insert boot disk and press any key” on a black screen. I went in for a dead pixel, and the guy at the genius bar ran something on my computer and went into disk utility application. I’m not sure what he was doing, but obviously that’s what messed up my windows partition. How can I be able to boot back into windows? Here's what disk utility looks like on my computer.Here's the output
00000000 eb 52 90 4e 54 46 53 20 20 20 20 00 02 08 00 00 |.R.NTFS .....|
00000010 00 00 00 00 00 f8 00 00 3f 00 ff 00 00 b0 0e 2b |........?......+|
00000020 00 00 00 00 80 00 80 00 ff bf 2e 0f 00 00 00 00 |................|
00000030 00 00 0c 00 00 00 00 00 02 00 00 00 00 00 00 00 |................|
00000040 f6 00 00 00 01 00 00 00 05 92 d3 74 c4 d3 74 aa |...........t..t.|
00000050 00 00 00 00 fa 33 c0 8e d0 bc 00 7c fb 68 c0 07 |.....3.....|.h..|
00000060 1f 1e 68 66 00 cb 88 16 0e 00 66 81 3e 03 00 4e |..hf......f.>..N|
00000070 54 46 53 75 15 b4 41 bb aa 55 cd 13 72 0c 81 fb |TFSu..A..U..r...|
00000080 55 aa 75 06 f7 c1 01 00 75 03 e9 dd 00 1e 83 ec |U.u.....u.......|
00000090 18 68 1a 00 b4 48 8a 16 0e 00 8b f4 16 1f cd 13 |.h...H..........|
000000a0 9f 83 c4 18 9e 58 1f 72 e1 3b 06 0b 00 75 db a3 |.....X.r.;...u..|
000000b0 0f 00 c1 2e 0f 00 04 1e 5a 33 db b9 00 20 2b c8 |........Z3... +.|
000000c0 66 ff 06 11 00 03 16 0f 00 8e c2 ff 06 16 00 e8 |f...............|
000000d0 4b 00 2b c8 77 ef b8 00 bb cd 1a 66 23 c0 75 2d |K.+.w......f#.u-|
000000e0 66 81 fb 54 43 50 41 75 24 81 f9 02 01 72 1e 16 |f..TCPAu$....r..|
000000f0 68 07 bb 16 68 52 11 16 68 09 00 66 53 66 53 66 |h...hR..h..fSfSf|
00000100 55 16 16 16 68 b8 01 66 61 0e 07 cd 1a 33 c0 bf |U...h..fa....3..|
00000110 0a 13 b9 f6 0c fc f3 aa e9 fe 01 90 90 66 60 1e |.............f`.|
00000120 06 66 a1 11 00 66 03 06 1c 00 1e 66 68 00 00 00 |.f...f.....fh...|
00000130 00 66 50 06 53 68 01 00 68 10 00 b4 42 8a 16 0e |.fP.Sh..h...B...|
00000140 00 16 1f 8b f4 cd 13 66 59 5b 5a 66 59 66 59 1f |.......fY[ZfYfY.|
00000150 0f 82 16 00 66 ff 06 11 00 03 16 0f 00 8e c2 ff |....f...........|
00000160 0e 16 00 75 bc 07 1f 66 61 c3 a1 f6 01 e8 09 00 |...u...fa.......|
00000170 a1 fa 01 e8 03 00 f4 eb fd 8b f0 ac 3c 00 74 09 |............<.t.|
00000180 b4 0e bb 07 00 cd 10 eb f2 c3 0d 0a 41 20 64 69 |............A di|
00000190 73 6b 20 72 65 61 64 20 65 72 72 6f 72 20 6f 63 |sk read error oc|
000001a0 63 75 72 72 65 64 00 0d 0a 42 4f 4f 54 4d 47 52 |curred...BOOTMGR|
000001b0 20 69 73 20 63 6f 6d 70 72 65 73 73 65 64 00 0d | is compressed..|
000001c0 0a 50 72 65 73 73 20 43 74 72 6c 2b 41 6c 74 2b |.Press Ctrl+Alt+|
000001d0 44 65 6c 20 74 6f 20 72 65 73 74 61 72 74 0d 0a |Del to restart..|
000001e0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
000001f0 00 00 00 00 00 00 8a 01 a7 01 bf 01 00 00 55 aa |..............U.|
00000200
Here's a better screenshot. -
Hello to you in the company Apple. I am having a problem in the Apple Store ID does not allow me to work on the Apple Store I hope that you will help. You have sent you yesterday and today I want to call the phone number for Mei you and explain to you why with many thanks
Sorry, but you can't reach Apple here. This is a user to user forum and Apple does not follow these discussions.
Try this link to contact Apple directly:
Apple - Support - iPhone - Contact Support
Did you already have a look at this page?
App Store Frequently Asked Questions (FAQ) -
Why the iPod Touch 4G is getting heated at the top of the back besides camera. Apple stores have replaced 3 pieces but all in vain...
Disappointed after buying Apple Product...because sometimes they are prevented from sharing such information? they don't know? could even require sending it 'out' to a repair center.
though with most electronics, there is only so much that can be swapped out, and even then a new unit and let engineering see what and why.... and maybe there is a defective chip, sensor or even shorting -
how do i get a recovery disk or download for os 10.5.8? my system was installed by an apple store when replacing my hard drive. i did not get a backup disk. macbook is a 1.1 from mid 2006 and 10.5.8 is as far as i can go.. use this as a utility backup when my new macbook pro with mt lion screws something up---which seems like a daily event. do i have to install a lesser version of leopard then install the update. does software update even work anymore for leopard? im so in the dark and when i look at the console i just freak.
Hello, your best bet would be to clone your drive to an external drive, which will be bootable.
Get carbon copy cloner to make an exact copy of your old HD to the New one...
http://www.bombich.com/software/ccc.html
Or SuperDuper...
http://www.shirt-pocket.com/SuperDuper/
You're not likely to see any updates show up for 10.5.x
The very first MacBook 1,1s can actually run 10.6, which is updatable to 10.6.8, but will only run in 32 bit mode on yours.
http://www.everymac.com/systems/apple/macbook/specs/macbook_1.83.html
Snow Leopard/10.6.x Requirements...
General requirements
* Mac computer with an Intel processor
* 1GB of memory (I say 4GB at least, more if you can afford it)
* 5GB of available disk space (I say 30GB at least)
* DVD drive for installation
* Some features require a compatible Internet service provider; fees may apply.
* Some features require Apple’s MobileMe service; fees and terms apply.
Which apps work with Mac OS X 10.6?...
http://snowleopard.wikidot.com/
Buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273
Other countries...
http://support.apple.com/kb/HE57 -
Beware apple store iPhone replacement program
Beware apple store iPhone replacement program:
We took my daughters broken iphone 4 into an apple store and was told that the damage was not covered under warrany but for only £120 we could get a replacement iphone 4
the problem being when they helped her set up the replacement Iphone 4 they installed os7 as the opperating system rendering the phone useless as it now runs slow, freezes & cannot use messaging at all etc
we went back to the store hoping they could HELP & were told that the iphone should not have these problems & to do a full restore; as it turns out the processing chip cant handle os7 which becomes Very apparent & now the store staff are suggesting that they will upgrade the phone to something newer & give us a £60 discout towards a new phone for something we paid them £120 48hr earlier.
Its not the Apple experience we have all come to love can anyone suggest how we might restore the phone to an earlier opperating systemcampbellpark wrote:
as it turns out the processing chip cant handle os7 which becomes Very apparent
That's nonsense. I have 2 iPhone fours and both work just fine with iOS 7. As mentioned take ti back. -
I gave my iPhone 4s today in geneva apple store, the replaced it to a new one. Yesterday i made a synchronization that i cannot find today to synchronize the new iPhone. Is it possible to have all my iPhone content again ???
yes i can see the old ones..... but all summer i synchonised my iphone.....
where to find the backups, where else from itunes
thanks -
i need help replacing a battery in my ipod nano 4th geneartion 16 gb can someone help me with step by step instructions or help me send it to apple store and replace and if so how?
Here is how to do it yourself.
http://www.youtube.com/watch?v=2h53otOBTsI
Here is how to send it to apple.
http://www.apple.com/support/ipod/service/battery/
Hope this helps! -
First time I brought it to Apple Store they replaced the cable. Second time, was there for 4 hours no joke and still does the issue. Today, same thing. What do I do now!?
Got it replaced last week. Turns out the dock was defective.
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if I go to the apple store to replace my ipad (screen craked) how long dos that take?
They should replace the whole device, not just the screen. If they have it in stock, you will walk out with in in minutes. If you are not under warranty there is a charge.
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I broke my ipod, went to the apple store and replaced it. But now i can't sync my new ipod to my computer.
How can would i be able to sync it?See:
iOS: Device not recognized in iTunes for Windows
You may have to update iTunes on your computer. The latestest is version 10.6 -
Sleep problems (even after firmware update)
Hello
Previously I was having problems where I would put my Macbook to sleep only to find it an hour later in my bag blazing hot with the fan working overtime.
The recent firmware update seems to have fixed that problem but it's been replaced by another. What happens now is when I get home and retrieve the Macbook from my bag and open the lid the hard disk makes it's familiar waking up sound but the screen doesn't come back on - and I'm not really sure if the computer has woken up or not - sounds like things are happening inside the metal but no beeps or burps when I randomly press keys / try to make things happen.
In the end I'm forced to hold down the start up button and force a shut down.
Anyone else having this? This doesn't seem to happen when I wake from sleep at any other time than when I take the computer from work to home which makes me think it's something to do with maybe my Bluetooth mouse or wireless network?
This is really frustrating and I'm sure forcing a shut down isn't doing my HD any favors.
Can anyone help?
Cheers
DomI forgot to mention, DenverEagle, some more details.
My iMac would do the same thing: if it went to sleep, it either just shut down, or restarted, instead. If I turned off sleep, all was OK (for awhile. Eventually it had an episode where I turned it off and it would not start back up. Eventually, it did start back up [after about a day's rest]. That was when I took it in).
So it might be the same problem I had.
The software steps I was told to do, in attempt to resolve it, were:
1) Delete my power settings preferences file, and;
2) Reset the SMU, and;
3) Reset the PRAM/NVRAM.
None helped, but they're easy, so you might try them. I don't think I they have any nasty side effects, but buyer beware.
I'm a little hazy on #1, and I can't find the tip online, but I think it just involved deleting the file:
/Library/Preferences/SystemConfiguration/com.apple.PowerManagement.plist
Number 2 is outlined here:
http://docs.info.apple.com/article.html?artnum=301733
Number 3 is outlined here:
http://docs.info.apple.com/article.html?artnum=2238
I took my iMac to the Cherry Creek Apple store, and they fixed it really fast (it was 4 days, including a weekend, IIRC).
iMac G5 17" 1.6 GHz Rev. A Mac OS X (10.4.8) 1 GB Ram -
I keep getting message to check network connection when i try to use face time or imessage. Went to apple store. They could not fix it and referred me to apple support which sent me an article to do the things the store had already tried. Store thinks it is a problem with the ID although the correctID and p/word are being used. Just get message that cant sign in and check connection and try again. Happens in every location. Can anyone help me with this since Apple can't?
Since you've tried the Apple Store, etc., even though you say your Apple ID and password are good, I suspect that's the likely issue.
I recommend double checking that with Apple. This link might help:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ -
After apple store erased and re-installed iPhoto has gone. how do I get it back ?
macbook air 14 mths old wouldn't turn on. apple store said corrupted hard drive. erased and re-installed os x 10.8 . now restoring back up but iPhoto missing and iTunes and app stores says os version doesn't support them. What can I do ?
Visit the store, log in and download again, what you can get. Apps are no problem, even videos.
Regarding music, this is not since ever that you can download music again. So if there are older purchases, like from 5 years ago, you can't simply download them again from the store.
In this case, contact iTunes support saying you lost all music purchases from before a certain date and kindly asking if they would make that available for download for you and most probably they will. The store keeps your purchase history, so they can verify.
After all or at least most of the stuff is ack on HDD again - make a backup! And later, regularly make backups again. Remember it.
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