Sleep button not working at all

I recently got a new iPhone and about 2 days after buying it the sleep button stopped working. I've tried restoring it but no change. It doesn't work at all. Any ideas? Could it just be a hardware problem? It's still under warranty so I'm thinking of taking it back.

Sorry. We can't help you. The iPhone is not user servicable. There are no legitimate sources for iPhone parts.
If you can't figure it out, find a competent repair shop or buy a new phone. Apple won't touch that one.

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    Sleep button not working .. Advice on what Else I should do?
    I've already turned it off & turned it on, & rebooted it.
    I've had my phone since October and this is the first time it's done this

    Morning AskVictoria95,
    Thanks for using Apple Support Communities.
    Installing the latest version of iOS may resolve the issue.
    For more information on this, take a look at this article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Sleep/Wake button will not lock or unlock iPhone
    To lock the phone, press the Sleep/Wake button. Note: By default, if you don't touch the screen for a minute, iPhone locks automatically.
    To unlock iPhone, press the Home button or the Sleep/Wake button, then slide the slider.
    If either of the above steps don't work, try turning iPhone off and then on again.
    If the iPhone will not power off, reset it.
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    Issue not resolved
    http://www.apple.com/support/iphone/contact/
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  • I purchased I phone 5 from USA covered under Apple care  . I'm in India now. Wake/sleep button not working. Apple care here have refused to replace or repair it though it is still under international warranty. Feeling harassed. Can some one help.

    I purchased I phone 5 from USA covered under Apple care  . I'm in India now. Wake/sleep button not working. Apple care here have refused to replace or repair it though it is still under international warranty. Feeling harassed. Can some one help.

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    There is a replacement program for sleep/wake button for free. Just look for an Apple Store and make a reservation at Genius Bar.
    I have an iPhone 5, bought in Dubai U.A.E.
    It is a US model (model A1428) which is different of the model use here in Italy/Europe
    My serial number is qualified for battery replacement program.
    I thought the Apple Store wouldn't repair my phone because I bought it from another country , a different model and it is already out of warranty.
    The Apple store's staff just checked if my iPhone's serial number is eligible for the program and he replaced the battery for free today.

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    IPod touch 4th Generation , home button not working at all, Help?

    - Try restoring your iPod to rule out a software problem.
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    You can turn one Assistive Touch in Settings>General Accessibility to use the screen instead. See chapter 30 of the users guide
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    If under warranty make an appointment at the Genius Bar of an Apple store.

  • Why is my iPhone 5c's home button not working at all it didn't work once for a few minutes then it was normal again now it won't work at all. HELP

    Why is my iPhone 5c's home button not working at all it didn't work once for a few minutes then it was normal again now it won't work at all. HELP

    The screen repair was botched. Take iPhone back to place of screen repair, and have them get the home button working again.

  • Anyone had issues with on/off sleep button not working anymore

    Anyone had issues with on/off sleep button not working anymore?

    If there is Warranty or AppleCare make Genius reservation or set up Service and take or send to Apple for resolution. If no coverage, use virtual Lock Button, tap Settings App > General > Accessibility > Assistive Touch > ON > tap new white screen button > Device > Lock Screen. This can even turn OFF iPhone. To turn ON, connect iPhone to power, charger or USB of computer.

  • IPhone 5 sleep button not working but theres a tiny crack in the corner of the screen, about a quarter of an inch.

    I started to notice that my sleep button started to not respond like normal. I would have to push it more and more times for my phone to turn off. Only the left part of the sleep button works. I have read a bunch of forums about this and people have been saying they got the phone exchanged no questions asked. I am wondering, since there is a tiny crack in the corner of the phone, will Apple turn down my phone and make me pay $49.99 since I have Apple Care. The sleep button started to not work before the corner of the screen got cracked. Bad luck I guess. What should I try to do ?

    As I mentioned, someone else's personal experience may not be duplicated. It all boils down to what the particular Genius has to say at the date and time that you show up. The worse they can say is they will not replace the phone under warranty and you would be offered an OOW replacement. If you have Apple Care +, it would be a $50 deductible, where the OOW replacement cost for the iPhone 5 in the US is $229.

  • Turn Off / Sleep Button not working?

    Hi there i have been using my Iphone 3G now for a year with no issues at all but this morning for some reason the 'OFF' button is not responding at all. I have been holding it down for 30 secs a time but nothng is happening. I tried to re-set it by pressing the 'HOME' button and 'OFF' button at the same time but again no response!
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    my iphone 4 sleep\wake button  doesnot working properly
    i have to press it 2 times..in first attempt (sometimes) the screen flickers and go off and i have to press it again to wake it ...
    and when it wakes up and i press sleep button it go off and if i press it again it comes with a flicker and works fine
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    suggest something and in my country there is no official apple repair store and no apple store ..so that i can take it there and they replace it ...

  • IPhone home and lock buttons not working at all?

    I got my iPhone 4 in October 2010. Since then I have accidentally dropped it on the floor and the back cracked, and in April 2011 I accidentally dropped it in a tub of paint. A bit silly, I know, but I managed to get all of the paint off quite easily and it was fine. However, at the end of last year, the home button started to malfunction and get stuck and just generally not work. In the past few weeks I've noticed I get trouble with it at least once a day and have to sit and press it until it works. Then, today, just out of nowhere, the lock/power button at the top of my phone just stopped working, it's stuck. I don't really have a way to wake my phone now unless I press the home button until it works, and I can't lock it anymore. I don't know whether it would be anything to do with the paint, considering it happened a year ago.  Is there anything I can do to get it working again or do I need to take it to Apple?
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    Ok this Might work
    1- Try rubbing your home button with alchohol ( or perfume ) in a circular motion for about 20 seconds
    2 - do the same to ur power button ( from left to right and repeat ) for about the same duration
    3- press and hold both your power and home button at the same time ..
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  • Iphone 5 sleep button not working

    i live in pakistan i have iph 5 32 gb my sleep button is not working properly its not responsive like 6/10 times i dont know what happened i didnt even drop my ph what should i do ho do i fix it in pakistan we dont have any apple store.
    i also updated to 6.1 but still its not working . right side of my iphone's sleep button is completely unresponsive .

    Morning AskVictoria95,
    Thanks for using Apple Support Communities.
    Installing the latest version of iOS may resolve the issue.
    For more information on this, take a look at this article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Sleep/Wake button will not lock or unlock iPhone
    To lock the phone, press the Sleep/Wake button. Note: By default, if you don't touch the screen for a minute, iPhone locks automatically.
    To unlock iPhone, press the Home button or the Sleep/Wake button, then slide the slider.
    If either of the above steps don't work, try turning iPhone off and then on again.
    If the iPhone will not power off, reset it.
    Try to lock or unlock the phone.
    Issue not resolved
    http://www.apple.com/support/iphone/contact/
    Best of luck,
    Mario

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    My lock sleep button just stopped working. It feels loose and it no longer clicks. I have not dropped it and it has always had an Otter Box on it. I took it out of the case to double check and its not cause of the case. Looking online this seems to be becoming a bigger problem. My one year warrenty ended two months....HELP!!!!

    The iPhone is out of warranty so Apple won't replace it. This happened to me not to long ago and the guy at the Apple Store showed me a feature that I used as the Sleep/Wake button until I got a new iPhone. Give it a try.
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  • IPhone 5 lock button not working at all. If I'm in the one year warranty still but don't have apple care will I have to pay to get it fixed or will it be covered

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    If it's due to a manufacturing defect, the warranty will cover it. If it's due to accidental damage, it'll cost to get it fixed unless it happened during an authorized repair.
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