Sleep mode malfunctioning

I'm unable to get the laptop to respond after it's in sleep mode. The screen goes blank but the computer still runs with the power button still on.
I have to long press the power button to switch it off and then on again. I then get the 'Windows Recovery' page and  continue from there.
I've removed the battery and gone through the process of draining it but the result is still the same.
I'm not sure if this is related but the fan seems to continually run too. I've tried to clean it using compressed air but this hasn't made any difference.
Please help!!
Best wishes,
Simon

Hi lovesleedsme,
How set it go to to sleep? What do you have the operating system do when you close the lid? This third-party link will show you how to check that settings. If is not set to Sleep give that a try and see if it enters sleep mode that way.
Do you have all your Windows Update and HP Support Assistant updates installed?
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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