Sleep/Wake button stuck but they wont replace for free?!

So my sleep/wake button is stuck and I went to the apple store, but they are making me pay $199 to replace it when I still have warranty! I don't understand they say I have a speck of pink of the LCI but no corrosion which means they should still be able to replace it for free, is anyone else having problems and if so how do I get my phone replaced for free?!

i have an exactly same problem... The phone just didnt ever touch water!!

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Sleep/Wake button stuck .Offered a replacement for £119

So today I went to the Apple store with my out of warrenty iPhone 4 with an unrepsonive/stuck sleep wake button they looked at it and within 30 seconds said that I would need a replacement phone at the cost of £119. I said I would go away and think about it and I've got some questions that I'd like to ask .
1.Do I get to keep my faulty iPhone ? (I'm assuming I won't but I might be wrong)
2.Could I pay more than £119 to upgrade to the iPhone 4S but not the full price if so how much ?
Thanks Tom

ThomasEvans wrote:
1.Do I get to keep my faulty iPhone ? (I'm assuming I won't but I might be wrong)
2.Could I pay more than £119 to upgrade to the iPhone 4S but not the full price if so how much ?
No to both questions. It's an exchange program. It's like for like. Same model, colour, and GB that you hand in.

IPhone 5 sleep/wakes button doesnt work, can I replace it?

Hi everyone.
I have an iPhone 5 16gb purchased in US in March 2013, now I see that sleep/wake button doesnt work. Searched on web and found out that is an hardware issue, and booked a meeting to Apple store. I think they will replace it, but the problem which may me doubt is that the iphone is bought in US from my friend, and now I live in Netherlands.
On Monday i will go in Apple store but not sure what will happen, ideas?

iPhone 5 Sleep/Wake Button Replacement Program
https://www.apple.com/support/iphone5-sleepwakebutton/
Not sure if your phone is eligible for this program, give it a try to find out!! Mine is eligible.
Good luck !!

IPhone Sleep/Wake Button Stuck

My sleep wake button is stuck. There is nothing else wrong with the phone. I know it is not covered under the warranty because it was dropped, however, I am extremely annoyed to find out that after not being offered insurance for such an expensive item, (I will not even get started on how I do not comprehend that it does not exist)they do not offer any services to fix the phone either. It is really irritating to pay so much money for a product and not recieve any help when you call the company. I was on the phone for 2 hours today and was told there was nothing they could do. I even offered to pay for them to just fix the button, but that was not an option. Clever solution to refunding early owners $100.

AT&T does not offer insurance on any of its high end smart phones.
AT&T does not offer any repairs on the product. Apple handles all repair services. They will fix the phone for you, but the fee is substantial ($250 for the 8gb phone).

Sleep/wake button works, but not when iPhone is asleep

I just upgraded from an iPhone 4S to an iPhone 5. When my phone is asleep the top wake/sleep button is unresponsive. The home button will wake the phone up, and once it's awake I can use the top button to wake/sleep the phone. But if I sleep the phone (not turn it off but just sleep it) and wait about 30 seconds, then the top button becomes unresponsive. I've tried holding the top button and that doesn't do anything either.
I do not have Applecare for the phone, nor is under warranty.
I tried the Apple top button replacement web site, but it reports that the phone isn't in the serial number range of affected phones.
Any ideas or suggestions?

Hi Craig Volpe,
If you are having issues with your iPhone's sleep/wake button not waking the phone up when it has been asleep for more than 30 seconds, you may want to try some things to troubleshoot.
First, quit all running applications and test again -
iOS: Force an app to close
Next, I would try restarting the iPhone -
Turn your iOS device off and on (restart) and reset
If the issue is still present, you may want to restore the iPhone as a new device -
iOS: How to back up your data and set up your device as a new device
Thanks for using Apple Support Communities.
Best,
Brett L

HT4354 sleep/wake button stuck- AGAIN

I gave my daughter an ipod nano 6th gen for her birthday in may 2011. by April 2012 the sleep/wake button was stuck and we went to store for service. we were given a new nano. now (about 11 months again) the new one is experiencing the same problem, but the online system indicates we have no warranty or service suppor recourse. Are these supposed to be this way? we have several apple products in our home and have never had such a frustrating problem before.

Hello, ksebolt.
Thank you for visiting Apple Support Communities.
I am not sure what region you are located; however, I will include the repair pricing for the United States. If you are not located in this region, select the appropriate region from the drop down, select Repair Pricing and your model.
Service Answer Center - iPod
Cheers,
Jason H.

6th gen nano- sleep/wake button stuck- how to repair

My 10 month old 6th generation nano is not working- seems like sleep/wake button is "stuck". is there some way to repair this?

Hello Ryan,
Since it sounds like you have already tried all the usual and available troubleshooting techniques, I would make a trip to your local Apple store/Genius Bar and have them take a look at it. Your iPod is still under Apple's 1 year warranty that cover any defects (but not accidental damage!).
B-rock

SLEEP/WAKE BUTTON STUCK

Does anyone have any experience of the sleep/wake button becoming stuck? One minute it was fine, the next it is jammed and I can't switch the phone off.

Amazingly, the problem kinda just fixed itself. I left it alone, didn't use it for a good long while (couple months), and then it just started working right and not acting up at all. Hasn't done it for months and is working fine.
Weird.

Sleep/wake button broken but moved country

my sleep/wake button doesn't work anymore and my phone is eligible for the recall with the sleep/wake buttons not working, but my problem is that i have moved to Australia and the phone was originally purchased in the UK, does any one know how i can go about getting it fixed as it will run out of warranty soon and the apple store wouldn't touch it.

Note that you can mimic the Sleep/Wake button by using AssistiveTouch until you can get the hardware issue fixed.
Enabling AssistiveTouch floats a virtual button on-screen which can mimic all hardware buttons on the device:
Settings>General>Accessibility>AssistiveTouch: turn ON
*Note* If you power off the device using the AssistiveTouch panel (tap the on-screen AssistiveTouch button, Device>Lock Screen (tap and hold to power off)), you will NOT be able to power on the device if your Sleep/Wake (power) button is not functioning. You will need to connect the powered off device either to a PC's USB port or an external charger to power the device back on.

HT201401 Sleep wake button stuck

The button was working fine until I went to lock it before going to sleep now it seems stuck and doesn't work.. It hasn't been used any different to normal and ice never had this problem before. Phone is out of warranty and I can't seem to get any help any where

Just another suggestion, you can try using Assistive Touch by going to General < Accessibility < Assistive Touch. It'll create a virtual button on the screen that allows you to lock the device with a couple of taps, and can even reboot it (AFAIK).

HT201412 My iphone has completly stopped working have tried holding the sleep wake buttons etc and an apple icon appears but then goes and nothing happens.

My Iphone 5 has completly stopped working, have tried holding the sleep wake buttons etc but still no responce, there is an apple icon that appears but it then just goes agsin, any ideas.

see here
http://support.apple.com/kb/HT1808

IPhone sleep/wake button not working!

The sleep/wake button on my iPhone stopped working for no apparent reason. I cannot lock the phone, decline calls, or turn the phone off! I have installed the new update but the problem did not start immediately after. What happend and what do i do??

I don't think you can fix this yourself....take it to the Apple store.

6th generation iPod nano automatically turns off when I push het sleep/wake button or when screen turns black after a while. How can I solve this ?

My 6th generation iPod nano automatically turns off (=stops the music) when I push het sleep/wake button or when screen turns black for power saving mode. Does anyone know how to solve this ?
I have already tried resetting, connecting to PC/iTunes to check the software version, turning off/on, I don't have any inspiration anymore.
Thanks for your suggestions!

Hi VeerleD,
If your iPod touch unexpectedly powers off, you may want to use the steps in this article to troubleshoot -
iPhone: Hardware troubleshooting (The steps apply for the iPod touch) -
Specifically -
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks for using Apple Support Communities.
Best,
Brett L

My sleep/wake button has been so sensitive lately

my i pod touch sleep/wake button has been so sensitive lately for no reason please help

I've had my ipod touch almost a week now, and I only read yesterday of the Sleep-Wake button. Where is it?
All I see is a slide to open bar at the bottom of the screen.
Totally clueless here...
Mike

I was eligible for replacement for my iphone 5 under the sleep/wake button program. Took it to apple store and they declined saying hardware failure. I am baffled whether apple is serious about customers. They manufacture defective goods and we are stuck!

The issue started just out of warranty. Had powering on problem and did not want to spend money on repair. After that the phone crashed and refused to power on for 4 months. Now I am eligible for repair but apple store declined saying it is a hardware problem and beyond repair. I am not able to comprehend the attitude of Apple. Obviously manufacturing sub standard products is their fault and we are paying heavy price!!
The company is obviously gonna lose in the long run!!

Pretty77 wrote:
No it is not user damAged. I would like to clarify that this piece had problems like bugs, power on and off and charging issues. It used to heat up a lot while in use. It is defective iphone to begin with. Now when iphone acknowledges there is a problem, why not replace??
If the phone was not operating as its supposed to initially you could of had the phone replaced under the 1Year Warranty. Apple is only Fixing phones with strictly "sleep/wake" button issues. i.e. if your phone has other issues other than "sleep/wake" you must fix those on your own (if out of warranty) prior to apple fixing the sleep/wake. However if your device is under warranty they will give you a new phone.

Sleep/Wake button stuck but they wont replace for free?!

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