Slide fade not working in Captivate 5

Hello all -
The project I'm creating requires fading in on slides. I've set the slides to fade, and when viewed the slides do not in fact fade. I've heard of a workaround that by accessing the dropdown menu under Transition and selecting another fade (which one is not relevant to the trick) that when fade is re-selected the fade behaves as expected. This hasn't been useful in this case. I've also cleared the cache thinking perhaps that would be helpful. This trick was also not a resolution.
Thanks in advance to anyone with a suggestion to resolve this issue!

Hello all -
The project I'm creating requires fading in on slides. I've set the slides to fade, and when viewed the slides do not in fact fade. I've heard of a workaround that by accessing the dropdown menu under Transition and selecting another fade (which one is not relevant to the trick) that when fade is re-selected the fade behaves as expected. This hasn't been useful in this case. I've also cleared the cache thinking perhaps that would be helpful. This trick was also not a resolution.
Thanks in advance to anyone with a suggestion to resolve this issue!

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