Slide Show Audio Error Message

I am getting an error message, "The selected file cannot be played because your system does not have the required compressor/decompressor (codec) installed." 
This is what the adobe support says about it, "The error occurs because the file contains copy protection, digital rights management, or another mechanism that prevents it from being used outside of designated applications or devices.  To use this content in an Adobe product, you will need to obtain a copy of such content from the copyright holder or their licensee, who are able to provide the content without such copy protection."
Does anyone know how I go about getting that unprotected copy from the copyright holder to use in my slide show?

What type of file is it?
You really need mp3. If it’s a track you purchased from iTunes, try deleting album art before using the track.

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