Slider on 20GB Zen Touch stopped working

(Slider on 20GB Zen Touch stopped workinge I love my Zen so much, and the slider (touch pad) on my Zen Touch just stopped working. Last month, there was a couple of times where it stopped working, and it was fixed by turning it off and back on. That didn't fix it this time. I've been trying to get it to work for several hours now, and it just won't do anything.
What can cause this, and is there anything I can do to fix this? I thought maybe a firmware upgrade would reset something, allowing it to work since I had an old version of the firmware anyway. The firmware upgrade was successful, but the slider still doesn't work.
The slider is the one button on the Zen Touch that you absolutely need. I literally can't do anything since there is no other button you can use to go up or down in a menu. I can't browse my music, I can't play music, I can't change settings - all I can do is turn it on and stare at it. Now it is as useful as a weak flashlight - thanks to the backlight.
I love my Zen Touch so bad It is the best MP3 player I've ever owned, and it would really kill me if I can't get it to work.

reset the ipod, hold both the power and lock buttons for 10 seconds after the 10 seconds stop holding the buttons. IF this didn't work restore your ipo. 10 POINTS please.

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