Slideshow crashes Lr5 after recent Creative Cloud Update

The tital says it all.  Just started after the recent (Monday?) update to Creative Cloud.  Running OS X Mavericks on a spring 2010 15" MBP.
Crash reports automatically submitted to Adobe.

Thanks Suzanne and BigCPixelBender.
I've found a workaround, but it may only be temporary.
I had already tried the last forum link you sent Suzanne, but without success. Then I came across another suggestion; someting along the lines of...  clean out all Adobe prefs files, or delete them and re-install them... but it wasn't clear from the post. However as I was pondering this I came across the actual dynamiclinkmanager folder during one of the Library/preferences searches I did, so I:
1)  copied the dynamiclinkmanager folder to my desktop, then
2)  deleted the dynamiclinkmanager folder from where it was located.
This seems to have done the trick with Lightroom 5. But I can't gurantee this has worked fully - more testing will tell. And I'm wondering if I'll have trouble linking from one ADOBE App to another down the track.
We shall see!
Thanks for all your help!!
Message was edited by: Shangrilla

Similar Messages

  • Flash CC 2014 (1308) crashes immediately after launch (creative cloud)

    Flash CC 2014 (1308) crashes immediately after launch (creative cloud)
    Singning out and in again does not solve the problem.
    Thanks for any help.
    Slyrs66
    Short version of the crash report:
    Process:    
    Adobe Flash CC 2014 [1308]
    Path:       
    /Applications/Adobe Flash CC 2014/Adobe Flash CC 2014.app/Contents/MacOS/Adobe Flash CC 2014
    Identifier: 
    com.adobe.Adobe Flash CC 2014.application
    Version:    
    14.0.0 (14.0.0.110)
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [661]
    Responsible:
    Adobe Flash CC 2014 [1308]
    User ID:    
    501
    Date/Time:  
    2014-07-26 10:29:32.313 +0200
    OS Version: 
    Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  9B82629F-E84E-F052-F41B-A706B2ABE22F
    Sleep/Wake UUID: D850A1E0-2224-409C-915A-BC420034053E
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
    abort() called
    My hardware:
    Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 2 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS541010A9E682, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5970H
    USB Device: Hub
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

    Hello John T Smith & Mylenium,
    I changed the rights in the folder /Users/[...me...]/Library/Preferences/Adobe
    admin: read & write
    user(me): read & write
    system: read & write
    everyone: read only
    and inherited all rights to subfolders (small gear-wheel->preferences).
    THIS WORKED!
    Thank you both for your advice!
    A.

  • After todays creative cloud 2014 updates, Lightroom will not launch

    after todays creative cloud 2014 updates, my Lightroom will not launch.

    Lightroom was working perfectly well just prior to running the CC updates.  Mac OS 10.93
    From the console:
    6/18/14 3:51:13.407 PM com.apple.IconServicesAgent[228]: Icon filename entry missing from bundle info dictionary for bundle at URL: file:///System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/XPCService s/com.apple.internetaccounts.xpc/
    6/18/14 3:51:23.947 PM System Events[605]: .sdef warning for part of complex type 'any | number | boolean | date | list | record | text | data' used in suite 'Property List Suite': 'data' is not a valid type name.
    6/18/14 3:52:34.546 PM Adobe Photoshop Lightroom 5[625]: Cannot add package named WFOzClientTests Looked in /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.framework, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.agtoolkit !! Did you remember to add a copy frameworks step to your project?
    Hope this helps to figure out the problem.

  • Creative Cloud update to version 2.7.1.418 killed my Windows 8.1 system!

    Earlier tonight, I saw the balloon from Creative Cloud stating that an update was available.  So I installed it.  Half-way during the installation, my windows desktop disappeared.
    I started the task manager and restarted "Explorer.exe".  That made the background reappear, but the taskbar was blank with just the lone Windows 8.1 icon on the very left.  Hovering over the taskbar showed the wait cursor.
    The task manager showed everything was running normally but the desktop was clearly broken.  I checked the directories and everything was as expected.
    So I held my breath and rebooted.  After logging in, the desktop slowly appeared over about 10 minutes, but all the desktop icons were still missing, as were the taskbar icons.  Only a few of the notification icons appeared.
    I then managed to bring up a command window with the task manager (fortunately, Ctrl+Alt+Esc still worked) and launched System Restore (rstrui.exe).  It showed me the Adobe Creative Cloud was the most recent restore point (below); the previous restore point after that was a Microsoft Windows update from 2 days ago.  When I asked for the list of files that were affected by the Creative Cloud update and would be reverted, it showed this:
    I again held my breath and restored my machine to before the above CC update; after about 20 minutes of shucking and jiving and a reboot, everything was working properly again.
    So there is clearly something out of kilter with this latest update.  Adobe the Time Vampire has once again stolen 2 hours of my life, but this time, at least it wasn't a license server issue.  I think.

    Dave: I did the Microsoft Update two days before this happened, and rebooted as required.  I just created a new restore point and lauched Creative Cloud.  Now I get the famous white screen:
    It just sits and spins (been 10 minutes now). 
    Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
    del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
    Unfortunately now, I get this (even after closing the above window):
    The process cannot access the file because it is being used by another process.
    So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
    Fortunately, the current apps seem to still work.  I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
    I will proceed with the updates, holding my breath.

  • Unable to install Creative Cloud Updates

    Adobe Illustrator CS6 Update (version 16.2.0)
    There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
    DW CS6 12.1.1 Creative Cloud update
    There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
    Photoshop Camera Raw 7.3
    There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
    That enough information? After chasing around the Adobe Help system for an hour and a half today and not being able to contact anyone at all yesterday when this forst started occuring, I'm kinda getting annoyed
    Then getting on here and finding that my screen name (my own name, registered with Adobe and on the forums) isn't available, one could be excused for an excess of peevishness, I hope.

    I finally found a solution that worked!
    I had to find the adobe logs to understand what happened, and found this error "information not found in Media_db".
    Here's the location of the solution: Re: Getting fatal Exit Code 34 when installing an app
    And here's the answer copied and pasted from the page. I have windows 8 64 bit, but this solution worked for me. The downside was that it said many of my applications weren't installed in the CC app, so I had to hit reinstall on many of them, but everything installed and updated correctly after this.
    I had the very same problem, and I am using windows 7 too. After chat with the adobe tech support. He showed me how to fix the problem.
    Also, I tried the clean tool already. That didn't help.
    Go to C:\Program Files (x86)\Common Files\Adobe   if you use 32bit system I think it would be C:\Program Files\Common Files\Adobe
    Change 3 folder name.
    Adobe PCD -> Adobe PCDold
    backup -> backupold
    caps -> capsold
    Then run the setup file again.
    This method worked for me. Hope that would work for you also and save you some time.

  • When reverting to purchased Adobe Acrobat XI Pro point product, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), how do I eliminate request to renew my subscription?

    Creative Cloud just wasn't working for me, so after several years of frustration with being abroad and not online when the program decided to require online verification, I'm ditching Creative Cloud and reverting to the purchased Adobe Acrobat XI Pro point product. However, after uninstalling Creative Cloud Desktop (and CC-based Acrobat XI Pro), it still wants to go online and check my CC subscription, disallowing use of the newly installed point product version from a several year-old ESD file (and the more recent AcrobatUpd11010.dmg file).
    Anyone have an idea of how to eliminate request to renew my subscription?
    If, as a journalist, I've have these issues over the past two years, including this final insult when I'm trying to get away from CC, it can't be a one-off problem. So I'd like to hear details about others who've had a similar issue with reverting from CC back to a point product or to CS.
    Thanks,
    Tim

    Hi Tim ,
    Please refer to the following link to cancel your subscription of Creative Cloud .
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
    https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
    Regards
    Sukrit Dhingra

  • Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall

    Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation.  I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem.  Adobe just seems to "give up and die" after about 2-3 minutes.  Why is this?  How can I or IT fix this?
    Can I send the above log files to someone familiar with these issues for examination?

    Hi Gveo,
    Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.
    Thanks,
    Ratandeep Arora

  • Adobe Creative Cloud Update Log

    May I ask where the update log file can be found after Adobe Creative Cloud completed update for its apps?

    Hi,
              To install the latest release of CC 2014 please follow the below steps:
    From Photoshop CS6, choose Help>Updates… to launch the Adobe Application Manager. A new version of the Adobe Application Manager will start to download. After it’s downloaded, it will relaunch and the new CC applications will show up when you sign-in. (Note: If the Adobe Application Manager is already open, quit it and relaunch it to get it to self-update)
    Note: By default, the Creative Cloud app is a menu item on Mac:
    If you want it to show up in the OS X Dock and show up in list of open applications when you Cmd + Tab to switch applications, 1. click on the Creative Cloud icon in the menu, and then 2. choose “Open as Window” from the gear menu:
    Note: Adobe Creative Cloud desktop app is supported on Mac OS X 10.7 or later, and Windows 7 or later. If you’re downloading an App on an older operating system, Adobe Application Manager is used to download and install your app.

  • Why is the download speed for Creative Cloud updates and initial software installation so slow?

    Why is the download process for Adobe Creative Cloud updates and initial installations so slow? I can download and update other software from other providers almost an order of magnitude faster. This slow download problem has been present since I started using Creative Cloud soon after it was initially offered.
    Adobe customer support maintains that there is no throttling at Adobe's end, and that no one has complained about this problem -- this forum shows the latter not to be true.
    What is the problem?

    Hi ErstwhileCreative,
    I don't think I've ever checked the download speed but the installers are definitely large files, many several GB. It might seem longer because the download immediately progresses into the installation at 50%
    - Dave

  • Creative Cloud updated itself yesterday. Downgraded cloud storage allowance to 2GB and data directories on hard drive messed up.

    Creative Cloud updated itself yesterday.
    After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last  monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored.  Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
    So I have 2 issues to resolve:
    1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
    2 - How do I safely handle the data directories so that the synch can continue without data loss?
    Thanks
    Gosia

    Creative Cloud updated itself yesterday.
    After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last  monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored.  Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
    So I have 2 issues to resolve:
    1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
    2 - How do I safely handle the data directories so that the synch can continue without data loss?
    Thanks
    Gosia

  • Creative cloud update always fails (PC), Uninstalls itself.

    Spoke with support on it once and they had me use an installation cleaner tool which didn't resolve the issue. This issue has existed for many months and it occurs on multiple machines. I could understand if it is a one time issue, but every time? Please resolve this issue. Thanks!

    Unable to check. Once you click "update" it uninstalls creative cloud so you cannot try the update again. Was using administrator account with Kaspersky active when I tried it last and failed to install. Next Creative Cloud update I can try to check with Kaspersky disabled.
    On a related note, trying to find the download link on your site for Creative cloud is quite counter intuitive. If you click on the menu and click creative cloud (while already logged in) it takes you to a page to "Start a trial" or "select a plan", and not download the actual program. If you click on the desktop apps, all the programs are listed but creative cloud is not. I have better luck Googling to find the legitimate download link than using the site navigation to find it. I finally bookmarked the page so I can find it faster next time I run into Error 50. Could you please pass that on to the web team?
    I only mention it as every time I have updated I have ended up with CC uninstalled and then I have to dig through the site every time to try to find the correct download location. After having it occur so many times, it gets old, which is why I finally posted.
    Thank you again for your help.

  • Recently, Creative Cloud experienced an outage with a service provider...

    Hello All,
    I recently received an email from Adobe which states:
    Recently, Creative Cloud experienced an outage with a service provider that impacted some of our members. Our logs indicate that your account may have been affected, which resulted in some of the files that you saved in Creative Cloud to be inadvertently moved from their original location.
    The files we recovered from this glitch were moved into a new folder named "Recovered," which you can access from your Creative Cloud account or sync directly to your desktop. We would like to emphasize that no files were lost.
    The email then goes on to tell me how to access the Recovered folder.
    Unfortunately, every time I have tried to access the Recovered folder, the web page thinks and thinks and then, after a couple minutes, I receive the following message:
    Page Not Found
    We can't find the page you're looking for.
    View your files or browse your apps and services.
    I have tried Live Chat (including right now), but the Chat pod always states that there are at least 35-40 people ahead of me (today started out with 55 persons ahead of me and is down to 45). I just do not have all of that time and I need my recovered files.
    Anyone have any idea as to what I can try to get access to these recovered files?
    Thank you,
    edsager

    A new wrinkle:
    After waiting more than 2 hours on the Live Chat, the person attempting to assist me did not understand my very clearly described issue...and my issue had nothing to do with the recent Adobe security issues, despite what the Live Chat person thought.
    After copying and pasting what I typed above, I was told the Live Chat person could not help me and that I needed to contact tech support.  Yet, the Live Chat is what was suggested in the aforementioned email Adobe sent me in order for me to receive assistance.
    A total wait and communication time of 2 hours 19 minutes.
    I called tech support after the end of the Live Chat and was told the wait time was between 57 minutes and 1 hour 17 minutes. Yikes! Not again!
    Oh, Adobe, wherefore hast thy customer service gone?
    Anyway, if people do not have an answer for my question stated in the first post of this thread, is there anyone who knows when is the best time/day to call tech support to actually get assistance?
    Thank you,
    edsager

  • Creative cloud update process

    It looks like on my iMac with last os after reboot Creative Cloud thinks that my CC must be updated but that was already done before the reboot. Please advise me how to solve this. Issue i dont want to install constanly CC same update.
    Chris

    Hi Verus,
    Please try to refer the solution given the following article.
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Hope this helps.
    Regards,
    Sumit Singh

  • Creative Cloud Update

    Creative Cloud Update made it disappear and never came back tried other downloads etc. etc. but nothing even my add/remove programs had a blank icon for it and said it was gone and deleted the icon
    !

    Hi elfelm,
    We ask windows to reload explorer during update to load our latest dll. Sometimes, windows does quit the explorer but for some reason fails to start the explorer again. A simple workaround would be to press Ctrl+Shift+Esc keys simultaneously. This should launch task manager.  Click on File and then New task. Type in explorer and press enter. This should run explorer again. Alternatively do a hard reboot of the system.
    Regards,
    Anirudh

  • After starting Creative Cloud just a white Window appears, no Apps or something else Windows 8.1, more uninstallation and re-install didn't bring a solution

    After starting Creative Cloud just a white Window appears, no Apps or something else Windows 8.1, more uninstallation and re-install didn't bring a solution. I have had installed Photoshop CC Trial Version, but had to re-boot the system, so I lost the Software. After re-installing the Creative Cloud Desktop appeared just a White window. I tried to delete the file of OOBD in AppData but no reaction. It still appears as a clear window.

    See if the following helps:
    https://forums.adobe.com/thread/1249756

Maybe you are looking for