Slideshow in Elements 13 won't import to Premier Elements to burn DVD

I created a slideshow in Elements 13 and tried to create a DVD of it.  When it went to import to Premier Elements, I got an error message that the file couldn't be imported because I lacked the required codec .  I am working on an iMac 14, OS X 10.9.5.  How do I find/download the "missing" codec (I purchased this bundle specifically in order to do this!!)?

OK I think the problem is probably related to the platform swap and you may need your account re-set. Only Adobe staff can do that.  You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number and previous case number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

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