Slightly different extend network problem

Hi gang,
Got my time capsule (1 TB) today. It was to replace one of my Airport Extreme basestations. My network was set up so that another Airport Extreme basestation was extending the range of the main station. The network is 5 GHz 802.11n only.
The time capsule is set to create a new network, and allow the network to be extended. When I go to configure my other Airport Extreme basestation and set it to extend a network, the drop down list has the name of every network in the area except for mine! Has anyone else been unable to get their network name to appear in the list of extendable network?
Cheers!

Type in the name of your network by hand (since it isn't in the pop up list); That worked for me.

Similar Messages

Extended Network-Problem joining with Extreme

Hello,
I have been using my landlords wireless network from upstairs with no problems on my powerbook but now have got an airport extreme and want to extend the network in my apartment and connect the airport extreme to my printer and stereo.
When I use the airport setup assistant, to extend the network, it goes through all the steps, then, after saying "waiting for airport to reset", it says that "there is a problem joining the network, try using the airport menu". It then disconnects me from the network connection.
The network uses a 10 digit WEP 40/128-bit hex password which I can't change because it is set up in my landlord's apartment. I have a feeling this might be the problem, but don't know how to fix it. Any ideas greatly appreciated.
Peter

Unless your landlord uses an Airport Extreme Base Station, Airport Express, or one of a couple of non-Apple routers that support the creation of an "extended" network (like the Linksys WRT54G) your plan is simply not possible.
You could configure the Airport Express to simply "join" this wireless network. However, anyone else in the building connected to this wireless network would also have access to your printer, and the additional traffic from everyone else on the network might create problems with iTunes streaming to your Airport Express.

Slightly different combo drive problem

My problem is a little different from the others I've read about here. Audio CDs and DVDs go in the drive, the drive spins, the drive stops spinning, the disc is not ejected it just doesn't play. Data discs work fine, I just loaded the new iLife and iWork using this drive without any problems.
The drive shows up on the profiler just fine and I've checked all the settings to ensure there are commands for what to do with CDs and DVDs. I ran the disc utility and the drive shows up, I repaired the permissions. I did everything I could find to do.
So, do I have a bad drive like everyone else or could it be something different?
TIA

It probably reverts back to the statement you made. ( I burned some DVD's on another computer).
What other computer?
What software was used to burn?
What Format Disc's were used to do the burn?
All or any one of these can affect your ability to read burned media.
If your combo drive is only capable of reading DVD-R Media then if you put in + or RW Media then there is your problem.
If you burned the DVD on a PC and the software was set to PC only, there is your problem.
Many of the Software on the market give the options to burn and be for PC only, Mac only, or PC & Mac compatible.
I realize that in a perfect world you just put in any media, and it will read and write it. Sorry it isn't the case.
Try to use DVD-R Media, it is the most widely recognised.
http://www.videohelp.com/dvd
Don

S440 - Slightly different WIFI problem

I've read the other lengthy thread on the S440 wifi problem and i'm not sure if mine is slightly different as it has nothing to do with hebernation or sleep mode.
Basically, twice in the last week my wifi has dropped out. I've still been connected to the router, and all other devices in the home are connected and working fine, but my S440 cannot connect to the internet and i get the small yellow exclamation mark over my wifi icon.
The first time it happened, it eventually fixed itself the following day via the network centre trouble shooting, and it came up as some sort of IP address issue.
It happened again last night but it wouldn't fix itself this time. Although this morning, I booted up at the office and its working again.
Its definitely something to do with the laptop as both time all other devices have been ok.
Before i start downloading new drivers, i just wanted to check.

Hi King Harvest,
Welcome to Lenovo Community!
I’m sorry to hear that you are facing the issue with Wifi on ThinkPad S440.
As per the issue it might with Wifi driver, hence we are requesting you to check with updating the latest driver from the support driver link.
Below is the link to enter the downloads page and install exact Touchpad drivers accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.
http://support.lenovo.com/en_US/downloads/default.page#
Hope this helps.
Best regards,
Hemanth Kumar
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Airport Express extending network needs to be restarted daily

I'm having a really annoying problem with my Airport network. Here's the configuration:
Den: Latest generation simultaneous Dual-Band Airport Extreme
Living Room: older 802.11g Airport Express used only for AirPlay
Office: older 802.11n Airport Express wired to the Airport Extreme via ethernet, extending network
Hallway: 802.11n Airport Express wirelessly joining and extending network
Bedroom: Latest generation simultaneous Dual-Band Airport Express wirelessly joining and extending network
I have an older house which is not terribly big but the radio-opaque walls make it difficult to propogate wireless, thus the need for so many units.
It all works pretty well except for my bedroom Airport Express (simultaneous Dual-Band). On a daily basis it will lose connection with the network or go so painfull slowly that it's pointless. The only solution is to do a reboot of the unit which works temporarily (good connection / good speeds) My son likes to watch Roku in our bedroom and that Roku uses the WiFi that the Airport Express should provide. Needless to say troubleshooting wifi when your 3 year old is crying because he can't get 30 seconds of streaming before the signal craps out is not fun. Anybody have any suggestions???

"Hard reset" the bedroom Extreme to preclude the possibility that some corrupted internal parameter is limiting its performance. Consider doing that with all of them. They will subsequently need to be reconfigured.
Configure the den Extreme to provide a unique name for its 5 GHz network, and ensure all the devices capable of using it are using it, and not 2.4 GHz. Find out what your Roku is capable of using.
The key to solving problems, if your challenging requirements are solvable, is to start with as simple an installation as possible, then progressively add to it. Find out the maximum usable range of your den's Extreme in both 2.4 and 5 GHz bands, then position any devices used to "wirelessly extend" its signal roughly half the distance to that Extreme - not a different base station. The ideal location for the Roku's Express may not necessarily be in the bedroom.
Run speed tests each time and make sure you are not trying to "extend" a weak signal. "Extending" a weak signal makes it stronger, but no faster that what it receives.
That's all you can do.
... I thought "N" networks minimized that problem.
You're right about that.
The thing is I get decent wireless reception in the bedroom WITHOUT the express plugged in.
I wonder if those devices are really using the Express you think they are. That's the problem with multiple base stations. There are ways of addressing this question but not with the current AirPort Utility version.

Family base and extended network

Every time I enter an extended network, I am unable to make a call. I receive calls and can text. When I try to make a call I get message 'Please reenter 10 digit number...cant not press *67 or *82. I called tech support and was told that the Family Base is restricting the calls and I would have to unsubscribe to it in order to make calls. I did this and sure enough, could make calls. I think there has to be a better way to fix this than to have to continually subscribe and unsubscribe to Family Base every time I go into an extended network. Is anyone else having this problem? Is there a different solution rather than what I listed?

I also have the same problem and just found out it was Family Base causing it. I think it's ridiculous that Verizon hasn't fixed this issue. So I either can't make calls or can't manage my data usage? Unacceptable. Can someone from Verizon please respond? Is there a fix planned for this? Possibly when Lollipop rolls out?

IPhone 5s showing extended network instead of Verizon.

Every since I did the update on my iPhone 5s my phone has been showing extended network instead of Verizon. After reading the post, I find I'm not the only one with this problem. After almost 3 weeks with Verizon support, Apple support, trouble tickets, resetting, restoring, reinstalling, something called reprovision, a new phone and 2 new sim cards, I finally got an answer to the problem. Since I have Verizon service with an Alltel plan the update will not work. Verizon and Apple are aware of the problem but the do not like to admit it. The only solution I was offered was to change my plan to a Verizon one which would be a lot more money for a lot less service, or they would have the local store loan me a different type of smart phone ( Droid or whatever they had available) for me to use till Apple does another update with a fix. I'm not really happy with any of the options Verizon is giving me. If they can not provide me with acceptable service I think they should be the ones making the concessions, not the customers who are not getting what we are paying for. Verizon needs to come up with an acceptable plan to replace the Alltel plans.

Alltel had a smartpack plan which included unlimited data. So I imagine he's on that. Vzw of course is in it BIGTIME for the $ hence they'll need to phase out those plans by any means. Making things difficult with extended areas etc. They already made alltel phones unusable years ago

[AT&T 4S] Phone forced to Extended Network, won't come back

My phone recently showed that it was in the Extended Network despite being in an area of 4G/3G coverage. I know that there is valid coverage in the location because I had another iPhone 4S/AT&T user sitting right next to me with 4G service and full bars. It will remain in "Extended Network" (complete with reduced speeds) until I apply the only solution that I've found after numerous other solutions failed.
I tried the following solutions to no avail:
Turning on Airplane Mode and then turning it off
Resetting my network settings
Resetting my cellular data settings
Turned off/on Settings>Cellular Data, Settings>Data Roaming
Hard restart of the phone
Turning phone off/on
Removing and reinserting SIM card
The only solution that I've found to work is to do the following:
Remove the SIM card
Find another person that has a 4S on a DIFFERENT CARRIER (i.e., Verizon)
Remove their SIM card and insert it into my phone
Wait a minute or two to force the phone to go into "Activation Required" mode
I eject the DIFFERENT CARRIER SIM card
Put mine back in
Wait a minute or two until finally it somehow re-establishes itself onto the network and my 4G comes back
My question: is there an easier way to force the "Activation Required" mode to come up, or to achieve what this is doing? Like I said, simply popping my SIM card out/in doesn't work - that other carrier's card seems to be a key part of the process... I'm just worried that there won't always be someone with a 4S and a different carrier somewhere where I can use their SIM card....
Thanks!

Your phone is hacked, or inserting a SIM card from a different carrier would hot trigger a request to activate - it would tell you that no SIM is inserted. The hacking/jailbreaking is the source or this problem. No further help can be given here.
Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues

Slightly different airport issue

I've seen a lot of topics already about airport issues, but mine is slightly different. My computer has always had issues connecting to my Linksys wrt54g (802.11g). For a while after we switched ISPs it was better but not perfect. It would cut out for a while and I'd have to restart the router and modem to get signal back up.
Now my computer simply won't recognize my network at least 5 times an hour, probably more. Also, it now has this issue with the network at school. I don't know of anything that's changed to make this happen. At home I now rely on ethernet.
Could it be something wrong with my Macbook Pro 1,1's airport card? Could it be worn out? Can I replace it?
HELP PLZ!

Do you have any other computers connecting wirelessly to your router? I seem to remember seeing MANY issues with the WRT54G router and Macs. Possible that your router is bad as well. Your MBP being the problem is not the only possibility.

Powermac Dual 1.25 Mirror Drive AE AE to Extend Network and Play Tunes?

Can I play music from my iTunes on my 1.25 Powermac using two Airport Express'? When the AE first came out Apple Support said my iTunes music had to be stored and playing out of a newer Mac (like my Powerbook) for me to shoot music in iTunes to a second, WDS extended AE. Can I set this music network up using my Powerbook, but use the music library on my 1.25 Powermac to feed the a second WDS AE?
The fact is my original AE was dead on arrival, so I never got to try this out. I'm thinking about buying a second AE to see if Apple Support might have misunderstood what I was trying to do.
Can anyone help me? I really don't want my iTunes library running from my Powerbook. I'd much rather use my 1.25 as a music server to a WDS location.

Hi
unfortunately processor cards from MDD G4s aren't compatible with Quicksilver (and earlier) G4s as they use slightly different architectures and possibly even different processor sockets. That's partly why OWC (and other third party) processor upgrades cover models from the AGP/Sawtooth G4s upto the Quicksilver 2002 G4s, but aren't compatible with the MDD or FW800 G4s.
The fastest 'Apple original part' upgrade would be a dual 1GHz from a Quicksilver 2002. I swapped my single 800MHz for a dual 1GHz (pulled from another Quicksilver) and the difference in performance was very worthwhile.
Having said that though, most benchmarks show a dual processor G4 is around 40% faster than a single processor running at the same clock speed, so I'm not sure a dual 1GHz would be much (if any) faster than a single 1.5GHz. Also which ever processor upgrade you choose, you're still stuck with the same relatively slow 133MHz system bus, which will impact real world performance.
I hope this helps.

Is there a way to use an "Extended" network on an AT&T iPhone

hello all! I have an iPhone 5 on AT&T. In some spots I have spotty coverage, and I'm wondering if there's a way to "Rollback" to an Extended or Partner network like the Verizon iPhone does? Thanks!

I found the following on a Verizon web page entitled "Determining Verizon Wireless Service Coverage":
"When the roam indicator is flashing or the banner display reads Extended Network, home airtime rates still apply, but additional features and services may not be available.
"When the roam indicator is solid or the banner display reads Roaming, roam rates apply and digital features and services are not available."
The distinction seems to be mainly one of price, but also of services.
As far as I can tell, AT&T has only one sort of (domestic US) roaming, but Verizon has two different terms.
As far as I can tell, since AT&T doesn't charge for domestic voice roaming, there is no switch to enable or disable it. You can switch data roaming off and on.

Can I create an extended network with a brand new TC and 2 first gen. AE units?

I purchased a TC 2TB yesterday and replaced my non apple router with the TC. I have 2 older AE units that I suspect to be first generation. TC is in basement and I have placed AE in garage where I spend most of my time. Signal in garage is weak and lags. Air tunes off of AE in garage connected to boom box works fine. I run AirTunes from 3 iPhones, iPod touch, and 2 iPads with no problems. The options in manual setup for the AE don't offer make this an extended network, I suspect because they are too old? I don't want to create a WDS network and sacrifice the bandwidth. My main machine is an iMac 27 that is one year old, this is in the kitchen pretty much midway between the TC and the AE in the garage, if that makes any difference?
Any help is greatly appreciated.

The options in manual setup for the AE don't offer make this an extended network, I suspect because they are too old?
Please take a look at the faint print on the side of both AirPort Express (AX) devices that you have to identify the Model No.
You will need # A 1264 to do what you want. If you have # A 1084 or similar, the devices that you have are not compatible with the "extend a wireless network" setup.
What are your findings?

Time Capsule & Airport Express Extended Network loses connection!

OK, so I am an Apple virgin of 2 months experience, after many many years with Windows based PCs, so please be patient and gentle with me. Sorry about the long explanation.....
My set-up comprises of a Time Capsule, which is connected to the Internet via a NetGear ASDL modem. Both pieces of equipment are situated in my wife's office on the first floor of our house. My office is on the ground floor, where I have a 27" iMac and an Airport Express which is connected to a printer via the USB port. The Airport Express is sited about 10 feet from the iMac.
All software and firmware are lastest versions - TC v7.5, AX v7.4.2 & Airport Utility v5.5.
For the past 2 months, I have only been using the AX to print wirelessly and the set-up has worked faultlessly.
Earlier this week, I decided change the configuration to extend the network to allow me to use my laptop & iPhone in areas of the ground floor where I had no signal. I followed the online instructions and first changed the TC to check the box to 'allow this network to be extended', after updating the configuration successfully I moved to the AX. Here I changed the wireless mode to 'Extend a wireless network', selected the network name and checked the 'Allow wireless clients' box. This also updated successfully.
Everything ran correctly and the range of the network was greatly increased.......great, job done...not!
After about 3 hours the iMac lost the connection and the TC disappeared from the Airport Utility pane and refused to reappear. I checked but also couldn't connect or see any network on the laptop or iPhone, so have dismissed a fault with the iMac. I finally got things back up after doing a power reset of the TC, but after a few hours same problem occurred, and occurred and occurred. By clicking the Airport Utility icon on the top right of the screen and following the prompts from 'no Internet connection', I can at least get things up and working without a power reset of the TC, but the connection still drops after 2-5 hours each time.
My first call to Apple Support led to a full reset and re-config of both the TC and AX, setting the extended network up as I had done originally. The only difference was an iMac reset (alt/cmd P&R on power up) and changing the 2.4Ghz channel from 1 to 11. This had no affect and the connection drop-out problem continued.
My second call to Apple Support led to me being passed to a Level 2 Techie, who first suggested that I tried disabling the Guest Network - tried it, and it made no difference. I was then told to try a WDS network, which whilst not losing connection, is slower and has less range than the original extended network and frankly sounds a cop-out.
Has anyone had a similar problem, anyone solved the problems, can anyone offer any help or advice please.. I'd appreciate any input....thanks.

Similar problem here. Cable Modem (Moto SB6120)->AEBS (802.11n dual-band)>AX (802.11n) for wireless connection to MacBook Pro running Mac OS X 10.6.2. AEBS configured as dual-band: 801.11a/n at 5GHZ and 801.11b/g/n at 2.4 GHZ. AX configured to wirelessly extend the AEBS 5GHz 802.11a/n network. I am able to run on the extended 5GHz network (via AX) for varying lengths of time, until the internet connection dies. When this occurs, I am able to switch over to the 2.4GHz network to get back online. Solution up until now has been to unplug the AX, then plug it back in. After the AX restarts, I am able to hop back onto its 5GHz signal and get to the internet. However, the internet connection on this band will drop again after some time.
I was on the phone with Apple Support twice in the past week to get this resolved, but no joy. Senior Advisor seemed to think that my AX was working properly, and that that the problem could be with my AEBS -- perhaps the 5GHz antenna might be bad in my AEBS? Seems odd to me, since both my AEBS and AX are less than 2 months old...
I just read the post from LocoDoc and decided to see if I could replicate the problem. Sure enough, when I am connected to the internet via my AX extended 5GHz network signal and a Time Machine backup starts, the internet connection quits. Only recourse is to restart the AX. Note that I do not experience this problem with Time Machine while connected wirelessly straight to the AEBS 5GHz signal. Only when I am connected to the "extended" signal via the AX.

Can a HP B210 AIO printer be connected to 2 different wireless networks at the same time?

I live in a household that has 2 different wireless networks in it (both me and my roommate have our own networks) and we just bought a new B210 series AIO printer. The printer detects both of our networks but only will print from one network at a time. If I want to print from my network I have to manually go to the wireless network wizard on the printer and select my network and re-enter my password. Is there any way that I can set up the printer to acknowledge both networks without having to constantly switch back and forth?

HI,
Sorry to say that what you want to do is not possible,
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Time Machine spends hours partially backing up and then fails with "Time Machine couldn't complete the backup due to a network problem." Tried suggestions I've seen on the forum.

Time Machine spends hours partially backing up and then fails with "Time Machine couldn't complete the backup due to a network problem." I've tried various suggestions I've seen on the forum but nothing has worked. TIme Machine worked fine for the last two years and just suddenly started having this problem every time. The only thing that was a little different is that the computer was off for a week while on vacation and then I added a large amount (20 GB) of photos. Now the requested backup size is 82GB, which is large, and process proceeds very slowly for 2-3 hours before failing with the message mentioned. I have more than enough available backup storage space for it. Before failing, Time Machine has backed up no more than 12GB or so of the backup. It fails during different files each time.
I've turned off the computer sleep feature, and I've checked that the NAS is set to never automatically power down. I normally backup over Wi-Fi, but I've also tried connecting to Ethernet and it still has the same problem. It's odd because I also have a MacBook Pro that is still backing up fine to the same NAS using the MacBook's Time Machine.
I am using an iMac with OS X 10.6.8 and an Iomega StorCenter ix2-200 NAS.
I have system logs that I can share if helpful. The logged messages vary a bit from run to run, but here are some messages that I've been seeing:
I always get this message near the beginning of the backup:
Event store UUIDs don't match for volume: Macintosh HD
I've gotten this messsage a number of times:
Bulk setting Spotlight attributes failed.
One Day
Stopping backupd to allow ejection of backup destination disk!
Another day
1/7/12 10:44:20 AM
mDNSResponder[18]
PenaltyTimeForServer: PenaltyTime negative -112916, (server penaltyTime -1132397006, timenow -1132284090) resetting the penalty
1/7/12 10:46:37 AM
kernel
ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x1106be94
1/7/12 10:46:37 AM
kernel
AFP_VFS afpfs_DoReconnect started /Volumes/TimeMachine prevTrigger 0 currTrigger 1
Another Day
1/6/12 8:03:22 AM
Google Chrome[164]
Cannot find function pointer CMPluginInFactory for factory 3487BB5A-3E66-11D5-A64E-003065B300BC in CFBundle/CFPlugIn 0x16f99e20 </Users/smarmer/Library/Contextual Menu Items/Google Notifier Quick Add CM Plugin.plugin> (not loaded)
1/6/12 8:04:02 AM
com.apple.backupd[193]
Copied 7.5 GB of 67.0 GB, 8866 of 8866 items
1/6/12 8:06:58 AM
/System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[1013]
No valid tickets, timing out
1/6/12 8:29:44 AM
mDNSResponder[19]
PenaltyTimeForServer: PenaltyTime negative -148702, (server penaltyTime 2056822773, timenow 2056971475) resetting the penalty
1/6/12 8:59:22 AM
kernel
ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0xa5ac380
1/6/12 8:59:22 AM
kernel
AFP_VFS afpfs_DoReconnect started /Volumes/TimeMachine prevTrigger 0 currTrigger 1
1/6/12 8:59:22 AM
kernel
AFP_VFS afpfs_DoReconnect: doing reconnect on /Volumes/TimeMachine
1/6/12 8:59:22 AM
kernel
AFP_VFS afpfs_DoReconnect: soft mounted and hidden volume so do not notify KEA for /Volumes/TimeMachine
1/6/12 8:59:22 AM
kernel
AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/TimeMachine
1/6/12 8:59:22 AM
kernel
AFP_VFS afpfs_DoReconnect: connect to the server /Volumes/TimeMachine
1/6/12 8:59:22 AM
kernel
ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57
Another day
1/5/12 3:48:55 PM
mdworker[2128]
CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.
1/5/12 4:24:54 PM
mDNSResponder[19]
PenaltyTimeForServer: PenaltyTime negative -42698, (server penaltyTime 1148718961, timenow 1148761659) resetting the penalty
1/5/12 4:29:58 PM
com.apple.backupd[2074]
Copied 586.4 MB of 67.0 GB, 9891 of 9891 items
1/5/12 4:39:00 PM
kernel
ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0xa1c0380

bokon0n wrote:
1/11/12 8:53:30 AM
com.apple.backupd[1169]
Warning: Destination /Volumes/TimeMachine does not support TM Lock Stealing
1/11/12 8:53:30 AM
com.apple.backupd[1169]
Warning: Destination /Volumes/TimeMachine does not support Server Reply Cache
Those indicate that your NAS is not fully compatible with Snow Leopard.
1/11/12 8:53:35 AM
kernel
jnl: disk2s2: replay_journal: from: 67182592 to: 78680064 (joffset 0xa7b8000)
1/11/12 8:53:39 AM
kernel
jnl: disk2s2: examining extra transactions starting @ 78680064 / 0x4b09000
1/11/12 8:53:39 AM
kernel
jnl: disk2s2: Extra txn replay stopped @ 79056896 / 0x4b65000
1/11/12 8:53:49 AM
kernel
jnl: disk2s2: journal replay done.
1/11/12 8:53:49 AM
fseventsd[41]
event logs in /Volumes/Time Machine/.fseventsd out of sync with volume. destroying old logs. (253512 14 253512)
1/11/12 8:53:50 AM
kernel
hfs: Removed 1 orphaned / unlinked files and 0 directories
That looks like a problem was found with the file system (data) on the TM disk. I don't know the details, but OSX tried to recover it from the journal, and found extra data on the drive. Likely a result of the incompatibility mentioned above.
1/11/12 9:47:40 AM
com.apple.backupd[1169]
Bulk setting Spotlight attributes failed.
That's a problem writing to the NAS drive.
But the backup continued after all this.
1/11/12 1:25:07 PM
kernel
ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x9d00b44
Something caused a disconnect. Can't tell from the log what it was.
I doubt it's a problem with something in OSX being damaged or corrupted, but reinstalling OSX isn't a major hassle, so might be worth a try.
To be incompatible with Snow Leopard, this NAS must be at least a couple of years old. It may be beginning to fail.
Contact the maker. See if there's an update to make it compatible with Snow Leopard. If so, that might fix it.
If not, or if that doesn't fix it, see if they have any diagnostics that will shed any light.

Slightly different extend network problem

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