Slingbox with new FiOS DVR (CHS 435HDC)

I just had FiOS installed with the CHS 435HDC DVR box. The Slingbox website says it's not a supported set-top box. Is there anything I can do? Or will I have to cancel FiOS in a matter of hours after it being installed?
Please help,
Mike

Set up the slingbox as if you are connecting it to a Motorola QIP-6416 DVR.
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Similar Messages

Upset after getting old model 6416 DVR with new FIOS install

I had my new FIOS triple play installed this week. The installer showed up with a refurb 6416 DVR rather than the current 7232 model.   I am apparently expected to pay the same price as those who have the 7232.   Storage capacity and external drive were key to my decision to switch to FIOS.   This is wildly unacceptable!
After spending many hours calling various hotline numbers, being transferred dozens of times, calling every Verizon store in the state... absolutely no progress.    I heard "we can't do anything" dozens of times.
After complaining via one email address I found, I did receive a response from an escalation rep who said they would "check with the local garage".    That sounded promising.   I did appreciate the response, but no word back since then.
This situation is insane.   Why must it be this difficult?    I am a few days into this so far... I guess I will be forced to cancel at some point if this does not get resolved.    Each day that goes by I will have to post more forum entries, send more emails, and make more phone calls.
If a Verizon rep reads this... please help!!!      It is very nice that someone is checking a garage, but that alone does nothing for me.  I just need a 7232.

Got one!    I found a Verizon store that just got a delivery of a few 7232's yesterday.   It was a 3 hour drive, but at least I have one now.

Network Extender stopped working with new FIOS Quantum router

I have had a Network Extender for a few years (the older 1x model, SCS-26UC4) but it stopped working when I upgraded to FIOS Quantum. That upgrade included a new router.
I have opened the TCP (53, 52428) and UDP (500, 4500, 52428) ports on the router without much luck.
The Network Extended does seem to work if I bypass the FIOS router and connect the Network Extender directly to the WAN. So it seems the issue is in the router configuration.
All lights are blue except for the SYS light, which cycles from fast red blink, slow red blink, steady red and then blue for a while. When it's blue the extender works (which I can tell by the sound my phone makes when it connects via the Extender). But then it goes back to red.
One thought I had was to open a DMZ on the router but I cannot find the instructions. It's the Actiontec MI424WR router.
Help appreciated.

Try page 83 in the user guide for the DMZ.
Call Verizon Communications and tell them your Verizon Wireless Network Extender does not work when connected to the router, but it does work when connected directly to the ONT. You shouldn’t have to use a kludge (DMZ) to make it work, the router should be smart enough to figure it out.

VIsta Wireless Problems with New FIOS Install July 2009

I recently had FIOS telephone, INternet andTV intstalled. All was well except on my Vitsa laptop I cannot maintain a steady wireless conneciton with the Actiontec MI424WR router. I hit the Web and found out that many have had this complaint and that there is an ongoing conversation about whose fault the problem is. I had flawless service under TIme- Warner with my Vista Wireless so I did not intially assign blame to Vista or my laptop. I do recall the Verizon installer mentinoed "problems with Vista" but he did not elaborate. I spent all day yesterday researching and attempting every fix suggested on numerous web sites. All failed except one.
Essentially, I now use my LinkSys Router in front of the Actiontec MI424WR router. I found the instructions to do this on numerous web sites after researching FIOS Vista wireless problems. The LinkSys router handles only wireless. Now my Vista laptop never drops a connection. I still have acess to FIOS TV guide and on demand so the fix did not interfere with FIOS router TV functions.
THe bottom line is that it would appear that there is a problem with the Actiontec MI424WR router and Vista. Fortunately for me I had the Linksys ROuter available. Verizon - you need to look into this. Based on what I have experienced I cannot recommend FIOS internet for those with VIsta computers until tjhis is addressed.
From what I have researched, Verizon claims it is a Vista problem. Beta testors of WIndows 7 have reported the same issues with FIOS and Actiontec MI424WR router. My experience and that of others who have devised the fix I employed would clearly suggest that Verizon needs to look into this and get this problem solved.
Steve B.

My neighbor had a similar issue. When trying to figure it out we found out that there is a problem with some of the Intel drivers when connecting to some g class routers. We upgraded the wireless drivers on the computer and bingo the problem went away. This was on an Intel-R pro wireless. If you have Intel-R pro wireless on your computer, try upgrading to the current driver set and see if that helps you too.
http://downloadcenter.intel.com/Default.aspx?lang=eng and then input the device number to search for a driver
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Error exists between keyboard and chair.

Success with adding an external eSATA drive to a Verizon FIOS DVR

August 4, 2012 - Success with adding an external eSATA drive to a Verizon FIOS DVR
I just upgraded from a Comcast DVR to a Verizon FIOS DVR. I upgraded because my old DVR was limited to 500GB (1/2 TB) on the internal drive and the new FIOS DVR allowed for a much larger external eSATA drive. Selecting a viable external drive for the FIOS DVR was easier said than done. The three drives listed on the Verizon web site as compatible with FIOS DVRs are no longer manufactured by western digital and are not available on the market.
The DVR that I received from Verizon was a Cisco "CHS 435 HD DVR" that came with a 500GB (1/2 TB) internal drive. This is one of their "Multi-Room DVRs" that allows other set top boxes (not DVRs) to watch videos recorded on it.
I selected a western digital "WD30EURS" eSATA disk drive because it was a follow on product to one of the three listed as acceptable by Verzion on their web page and it was 3TB in size. I ordered from amazon.com for $170.99. This drive is a "bare drive" so it does not come with an external encloser or a eSATA cable.
According to the Western Digial web site this is a AV-GP drive: "These drives are designed to last in high temperature always-on, streaming digital audio/video environments such as PVR/DVR, IPTV, and video surveillance systems."
http://www.wdc.com/wdproducts/library/AAG/ENG/2178-771131.pdf
I got a "Macally G-S350SU Hi-Speed eSata/USB2.0 External Storage Enclosure for 3.5inch SATA HDD" to hold the drive for $34.39. I chose this one because it does not use a fan that could cause continious noise. The box is made out of metal so it cools itself as long as it is exposed to air (not covered up). This box comes with an external power supply that has a small transformer that plugs into a wall outlet.
Then I needed a eSATA cable. I got a "StarTech 6-Feet Shielded External eSATA Cable M/M (ESATA6)" for $6.50 and a 3-foot version for $5.90. I went with the longer one so that the cable would be less likely to become accidentally unplugged if I need to move the drive or the DVR. The cables and the drive houseing came from the same Amazon provider so it saved me on shipping. The drive came from Amazon/Western Digial directly but they do not have external housings or eSATA cables on that site.
The total cost was $255.56 including shipping for all these items.
I went with the largest (3TB) drive from western digial's AV-GP line to avoid a future upgrade from a smaller drive to a larger drive. There is no way to copy videos from one external eSATA drive to another drive because they are formatted by the FIOS DVR in a propriatary format. That would mean that any future upgrade would require losing all recorded files during an upgrade. That also means that there is no way to back up the contents of the drive to protect yourself from hard drive failure.
The installer who setup the DVR did not want me to plug in the drive while he was there and explained that I was on my own when I attached this kind of personal device to the DVR. When I plugged in the new eSATA drive it was automatically discovered. I was asked by the DVR if I wanted to format the new drive. I answered yes and within 2 hours the drive completed formatting. I did not watch the boring format so it could have finished faster.
When I started recording new videos they go directly to the external drive automatically and avoids the internal drive. It had no trouble recording two HD shows and playing a recording at the same time. I now have 20 hours of HD video recorded and the 3TB external drive is 17% full. So far my experience with the external drive has been great. No problems or issues. Learning the new remote control, new DVR menu system, and web browser control of the DVR from a laptop is another story. It will take some time to figure out how to make all the new features work.
It took me a while to figure out how to make this work since the verizon web site made useless suggestions and pointed me to products that are not available any more. I could not tell if this really would work until I plugged it in and then I was pleasantly suprised that it did. I have had this working for 3 days without any issues. I hope this post makes it easier for you to add an external eSATA drive to your DVR.
Here are the three items ordered from Amazon to make this work:
Western Digital 3 TB AV-GP 3 TB SATA 2 Intellipower 64 MB Cache Bulk/OEM 3.5-Inch Internal Bare Driv...
Macally G-S350SU Hi-Speed eSata/USB2.0 External Storage Enclosure for 3.5inch SATA HDD
StarTech 6-Feet Shielded External eSATA Cable M/M (ESATA6)

You are right. I can only access 2TB of my 3TB external drive. That gives me a total of 2.5 TB counting the internal (0.5 TB) and external (2.0 TB) drives. This is a significant improvement over the just the 0.5 TB internal drive. I have not been able to find a reason for this limitation. Cisco and Verizon do not mention any limits that I can find. I hope that a future BIOS upgrade could provide access to more space but this would probably require me to reformat the drive and lose everything recorded.
I paid $170.99 for the 3 TB WD30EURS drive at amazon. I could have gotten away with spending only $116.99 for the 2 TB WD20EURS drive. Not worth returning at this point so I will stay with it. Makes me glad I didn't buy the most expensive 6 TB external monster drive available from another company.
I bought: 3TB drive: Western Digital 3 TB AV-GP 3 TB SATA 2 Intellipower 64 MB Cache Bulk/OEM 3.5-Inch Internal Bare Drive WD30EURS by Western Digital
I could have bought: 2TB drive: Western Digital AV-GP 2 TB SATA II Intellipower 64 MB Cache Bulk/OEM Internal Hard Drive - WD20EURS by Western Digital
Details of what I learned:
The external 2 TB drive now has 41 hours of HD video recorded and claims to be 34% full (66% free). My estimate would allow me to have aprox 120 hours of HD on the external drive (2TB) and 30 hours of HD on the internal drive (500GB) for a total of 150 hours of HD. This will keep me happy for the near future.
There is a hidden "diagnostic menu" that is not normally accessible or documented by CISCO or Verizon. This menu has a lot of interesting info on the inner working of the DVR. There was an obscure reference to this menu on another forum.
To access this diagnostics menu:
1) Get the DVR into normal live tv mode (no menu, no guide, no pause ...)
2) Go to the Cisco CHS 435 HD DVR (not the remote control) and press these buttons on the front of the DVR: Press both the Left Arrow "<-" button and "OK" button at the same time and hold them both down for aprox 5 seconds.
3) The "Verizon FiOS TV Diagnostics Menu" menu will appear. The menu can then be used by the remote control.
4) I chose "D03 Memory / HDD" and then "Hard Disk Information" and finally "OK"
A five page disk report appeared. With a little bit of interpretation I discovered:
The Internal Drive is know as "drive 1/hdc1" has 461 GB total space with 454 GB free.
The External Drive is split into two partitions "hdc2" and "hdc3" (aka two mount points).
"drive 2/hdc2" has 1007 MB total with 317 GB free
"drive 3/hdc3" has 1007 MB total with 974 GB free
The normal DVR menu has an "Eject" feature that allows you to stop the external drive and make it safe to remove it from the DVR without losing anything via an unplanned drive removal. This can be found at "DVR" button on remote then "Settings"->"External Hard Drive"->"Eject".

New FIOS customer with dropped VOIP calls and Internet connection

I am a new FIOS customer. Got my 50/25 connection a week ago, switching from a TWC 6/1 connection. Ever since the new connection, I've had numerous issues.
My VOIP (Ooma) connection constantly drops and re-connects during conversations
I've had random Internet connection losses, which picks up again after a few minutes
My home alarm starts chirping every once in a while
I've contacted Verizon several times due to these problems and have received varying answers with no resolution of the problem.
The first time I spoke with support, the tech logged into my router and changed the WiFi channel saying that would fix the problem. It didn’t.
The second time I contacted them, the tech ran a bunch of diagnostics and said everything looked fine so it must be an IP address conflict with my devices, because I had a couple devices using static IP addresses. He said everythinf should be DHCP and the last two digits could not be higher than 99 (192.168.1.99). He said FIOS does not support 3-digit numbers at the end.
So I changed all my devices to DHCP and ran some online VOIP tests. It showed a packet loss of 2-5% and MOS score of 1 (which is bad). I was still getting dropped connections, so I disconnected all devices and connected just one computer to the router and tested again. I was still getting packet loss.
Then I called support a third time, this time the tech said there were no 2-digit IP restrictions and that he was detecting there was no UPS baterry backup for the ONT which was probably causing the problem, so he dispatched a field tech to my house.
Today the field tech came (same guy as before), he took one look at the box and said it was too close to my Electric meter and the RF from the meter was causing interference to the FIOS connection and resulting in dropped connection.
He moved the ONT to another location and said that should fix it.
Well, I'm still seeing packet loss and low MOS score when I run the VOIP test.
I don't know how much of what the techs are saying is true and how much is made up stuff.
Has anyone had similar issues and have thoughts on solutions or likely causes for dropped VOIP calls and connections? Could RF be causing this?
I thought going from a 6/1 Cable connection to a 50/25 FIOS connection would be awesome, but this has turned out to be a nightmare, and I may have to switch back to cable if the problem is not resolved.
I would appreciate any help.
Thanks!

Don't know where the packet loss is happening. I ran the VOIP test on myspeed.visualware.com and it shows a packet loss of 2-5% at different times and a MOS score of 1.
The report says MOS should be around 4 for good VOIP calls.
The Verizon tech who came to the house just blamed the electric meter box for RF interference and move the ONT farther away.
My concern is that I'm getting different answers from different techs at Verizon.
Regarding IP addresses. The Router shows a DHCP range from 192.162.1.2 to 192.168.1.254 as available for devices on the network. So, if I need to assign a static IP to a device should I use a number below 99 or above 151?
Thanks!

Why can I no longer use AirPlay with my Slingbox? New updates break complatibility?

Why can I no longer use AirPlay with my Slingbox? New updates break complatibility?

You already seem to know what the issue is, it is the parallax feature that was added to iOS 7. From your rant, it appears that your attempt to work around this was not successful. According to the Apple documents I've seen, they recommend that you enlarge your image (not reduce it). Make your image have excess space on all sides, which is not displayed on the screen. This way, when you tilt your device one direction or another, it can shift the image to give the appearance of 3D.
As a photographer, I like to use the full frame of my images, but I also know that I need to leave room around the image as well. I have some photos I have taken that I can't use because I have them cropped too tightly too, but I have others that work just fine. Just remember that part of the image file is "off screen" so that if iOS has to shift the image up it has some image that can scroll onto the screen. It needs this space on all sdes, so just make youre images larger, and keep in mind that a portion on each side will be outside the normally visible screen... If you don't like this feature, you can always go into the settigns and turn it off.

Fed Up with FiOS DVR 7216 - Convince Me NOT to Buy a TIVO

My network: Mid Tier Internet, MultiRoom DVR on Std Def TV, HD STB (to share DVR), 2 basic STBs.
I can't tell if it's the DVR itself or if it's the way the programming comes into the house (i.e. bouncing around the internal network), but too often I get chop. The audio stream stays intact and live, but the video stream chops and drops maybe 5 to 10 frames per second making it really really painful when watching sports.
This happens on live TV, it happens on multiple channels, it happens on DVR playback when the DVR isn't recording something else, and DVR playback when the DVR is recording something else. And this is happening on the TV to which the DVR is connected (so I don't think it's related to multi-room streaming.) Specifically, it happens a lot and under a host of different circumstances.
I have done a few tests on the DVR playback side since I can control it. I am watching, I get chop, I flip back 10 seconds and play through the same time period again.... no chop. That tells me it wasn't recording it choppy, it was playing it back choppy, which leads me to conclude this DVR sucks. It can't handle the most basic function of a DVR - playback on the tv to which it's connected without any issues. A VCR would do better than this piece of junk.
I pay $20 / month for this DVR. If I have to shell out $300 for a Tivo XL and then pay the same $20 / month to get a DVR that works and doesn't chop up all my programming, then it's worth it to me. Oh, and don't get me started on how lame I think the DVR software is. When I pause a sporting event with virtually nothing saved on the DVR, I only get 10 minutes of pause? And then when it unpauses it takes me back to live tv instead of resuming from the pause? Absolutely ridiculous - it makes the thing completely unusable for my purposes. I don't know if this 1.9 software will make a difference, but I'm pretty fed up with this piece of crap DVR BOTH from a hardware and software perspective.
Can somebody shed any light on these issues or give me any reason to not ditch the FiOS DVR? Even worst, is there any indication these problems could be deeper rooted than the DVR? I would be REALLY **bleep** if I move to TIVO and end up with the same issues.

parsetdx wrote:
My network: Mid Tier Internet, MultiRoom DVR on Std Def TV, HD STB (to share DVR), 2 basic STBs.
I can't tell if it's the DVR itself or if it's the way the programming comes into the house (i.e. bouncing around the internal network), but too often I get chop. The audio stream stays intact and live, but the video stream chops and drops maybe 5 to 10 frames per second making it really really painful when watching sports.
This happens on live TV, it happens on multiple channels, it happens on DVR playback when the DVR isn't recording something else, and DVR playback when the DVR is recording something else. And this is happening on the TV to which the DVR is connected (so I don't think it's related to multi-room streaming.) Specifically, it happens a lot and under a host of different circumstances.
I have done a few tests on the DVR playback side since I can control it. I am watching, I get chop, I flip back 10 seconds and play through the same time period again.... no chop. That tells me it wasn't recording it choppy, it was playing it back choppy, which leads me to conclude this DVR sucks. It can't handle the most basic function of a DVR - playback on the tv to which it's connected without any issues. A VCR would do better than this piece of junk.
I pay $20 / month for this DVR. If I have to shell out $300 for a Tivo XL and then pay the same $20 / month to get a DVR that works and doesn't chop up all my programming, then it's worth it to me. Oh, and don't get me started on how lame I think the DVR software is. When I pause a sporting event with virtually nothing saved on the DVR, I only get 10 minutes of pause? And then when it unpauses it takes me back to live tv instead of resuming from the pause? Absolutely ridiculous - it makes the thing completely unusable for my purposes. I don't know if this 1.9 software will make a difference, but I'm pretty fed up with this piece of crap DVR BOTH from a hardware and software perspective.
Can somebody shed any light on these issues or give me any reason to not ditch the FiOS DVR? Even worst, is there any indication these problems could be deeper rooted than the DVR? I would be REALLY **bleep** if I move to TIVO and end up with the same issues.
Have you contacted Verizon support about your problem? Sounds like your STB is sick. So if you haven't let Verizon work the problem, you have an important step to take before you consider Tivo or any other solution.

IR Extender for Cisco CHS 435HDC

Just had FIOS installed today and I'd like my Cisco CHS 435HDC DVR to be behind closed doors. The installer stated that I could get an "IR Extender" to accomplish the task. In the accessories area of Verizon I see a Motorola IR Extender Cable for Motorola QIP-7000 STB series; the only device listed. Will that work with the CISCO box?

People have said this works well on both Moto and Cisco, so perhaps the one on the Verizon page would do the same. I believe the one on the Verizon site has a 3ft cable or something. I don't recall. I have noted that it is said to disable the one one the front panel. This one is out of stock until Mid. Feb. You may just want to google it.
http://www.amazon.com/gp/product/B002JSDHCY?tag=5336055023-20

New Fios Customer and Extremely Disappointed

Hello,
I just signed on to Verizon Fios because I've heard great things, however I've been extremely disappointed in what I've experienced so far.
My set up for installation was Sat 1/4 between 9am-12pm. The installer showed up late, at 12:10pm. It then took him until 3:45pm to complete the installation- over 3.5 hours! I have no idea why it took so long for him to come in, set me up with a dvr box and internet. I was previously with Optimum and they were in and out with installation in 30 minutes AND they arrived within their window. My entire morning and afternoon was gone because I had to wait around all morning because I thought he would show up before noon, and then I'm not really sure why it took him ALL afternoon to set up.
On Sun 1/5 as I was watching tv the screen went black. It was on mute and all of a sudden it just shut off. So I then spent over 2 hours on the phone first with an automated lady and then two different techs trying to fix the issue, which they concluded that I need a new set top box. The earliest time they could give me is Wed 1/8 between 8am-8pm.
This service window of 12 hours is absolutely beyond ridiculous!! I have never heard of a 12 hour window before for anything! Whenever I had an issue with Optimum, they were there the next day before 10am.
I cannot take an entire day off from work to sit around my apartment waiting for a guy who will probably show up at 8:10pm. (And I do not have family or friends nearby who can take the day to sit in my apartment for me in case the guy shows up between 8a-8p) And it's crazy that I was just set up with cable/internet on late afternnon Sat, and within 24 hours cable's not working- and now I have to wait 3 days before anyone can come fix this??
I need my service window to be Wed 1/8 between 6:30pm - 8pm. I'm ready to leave and go back to Optimum.
Thank you.

I know what you mean. I am also a new fios customer after newly 8 years with optimum. I am beyond disappointed and quite furious! The tech guys that installed my fios on 1/4/14 took 4+ hours and admitted that they are not familiar with fios all that well even though they have been working with Verizon for years. The picture quality is sub-par to optimum, I don't know if something went wrong with the installation, but I am left with extremely blurry SD channels and slightly pixelated HD channels. If you can called that HD! I have had Tech support come over and they gave me all the excuses on under the sun and even insinuated that I am seeing things. Its really frustrating that I haven't been able to find a tech that is knowledgeable enough to fix this issue.
Alas a customer service rep told me to give them another chance and that he will send an experience tech to my house on Monday 1/13/14 between 9-12am. If this tech person give me any excuse short from actually checking the splitter outside my door or switching the wires, I am going back to optimum! Fios has been a complete nightmare to say the least and I hope both our issues get fix soon.

Fast forward problems with 2nd room DVR

I am enjoying my new FIOS set up very much. I have the Home Media option on my HD DVR and STBs. I'm having trouble with the "Fast Forward" when watching shows in my "non" DVR room. When the show is longer than about 45 minutes... after scanning thru commericals the program jumps back to the beginning. This is very frustrating and in some ways defeats the purpose of the multi-room option. I'm considering canceling this option but wanted to check first to see if there's an easy fix.
Thanks in advance.
Arnie

Hey nascar,
All three problems are reported issues and due up to be fixed. The first of your problems isnt a problem with the site, as it is a problem with IMG. The DVR content isnt being flagged properly after finishing it. Number two, you already know what is causing it. I don't know too much about this problem as ad insertion is handled on the network level. I do know they are reporting to be working on a fix at this time. Only a few areas at this time experience this problem as verizon does not locally insert ads in every market. Number three has been around for a while. We have attempted to fix it but the "fix" actually broke more things than it fixed so we had to pull it off the boxes. This one is still a work in progress to be fixed.
TS
TheSanchez
Verizon Telecom
Verizon Content Management Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

New Pioneer DVR-110 installed, "patchburned", BUT drive won't stay closed.

Have had some good advice on how to intall a new DVD/CD drive, but after installing a New Pioneer DVR-110 (I thought succesfully) on my G4, and downloading Patchburn for Panther, the DVD drive now won't function as the computer keeps ejecting or opening the drive tray.
After installing the drive, I installed Patchburn, and Toast did recognize the drive. I then tried to verify disc permissions on the computer and it kept getting hung up during repair/verify saying it lost connection with the drive manager. Tried Onyx to repair/verify permissions and it too gets hung up. (Had to force quit)
Any advice on how to get the drawer of the DVD drive to stay closed and what else I need to do to get it working?... Alas I can not even reinstall my original OSX software now as I can't boot from the disc drive since it won't stay closed.
Thanks, Rob
G-4 Quicksilver Mac OS X (10.3.9)

You can verify the closeness by opening the empty drive door with the KB and then hold the door open and close drawer with the KB.

New FIOS router, VIsta Laptop Cannot Access Internet

I too have the new FIOS router with 75/35 speed. I have just been trying to install the router and have been successful in getting wifi connected on two devices (Win 7 laptop and Kindle), but I cannot get my Vista laptop to access the internet. It shows the wifi being connected but no internet connection.
Does this have something to do with the Vista OS?
Thank you in advance for your help.

Anyone at Verizon who is paying attention would realize this problems is many years old with no solution. People are literally begging for help in dozens of online forums, to no avail (Google search usually provides me results faster than any tech support). I have the exact same issue. All my wireless devices connect to the internet through the Verizon MI424WR router with no problem. My Vista laptop connects just fine via Ethernet cable, but not the wireless. I can make a wireless connection to the router, and the router admin page shows it is, in fact, connected, but absolutely NO connection to internet is possible.
BTW, the laptop had no problem for years connecting to the internet via a Linksys WRT54G connected to Verizon DSL.
All that the troubleshooting "guide" provides is the usual basic "plug in, turn off, turn on, reset" nonsense that might help only those who can't stop their VCR clock from blinking.
So please, Verizon, bump this up to a FAQ (because it is VERY frequently asked), and help us find a solution.

New FIos Internet user

Hoping someone can help a new FIOS internet user that's not much of a tech person. I have a new Verizon FIOS connection at home and an ActionTec wireless router connected to a box on the wall by coax cable. No problem with the wireless connection to my two family laptops, nice strong signal all through the house.
I want to connect two powered switches by ethernet cable to the ports on the router. One to connect my DirectTV box and bluray player so they have internet connections, and one in my basement to run a desktop PC that doesn't have a wireless card in it. Are there any problems with this? Does Verizon allow me to have two separate switches connected to the router which then power multiple items? Thanks!
Solved!
Go to Solution.

You should have no problem connecting a switch to each of two ports on the Actiontec, and then feeding multiple devices from those switches. I'm doing that myself.
However, I don't understand why you need a switch in the circuit between the router and the desktop PC in the basement. If there's only going to be one device connected in the basement a direct run of Cat 5e or Cat 6 cable from an Actiontec port to the basement PC should do the trick.

Constant Lose of Internet / New Fios Customer.

HI,
I am a new Fios customer, unfortunately after the first few hours I lost my internet service. I rebooted the MI424WR router several times with no luck... I needed to call tech support so they can break the IP lease. They will be sending me a new router, but my husband who is an I.T. Tech, is very upset, and would like the Fios service techs to come down and look at the issue.
Wondering if any of the following may be the cause:
1. ONT issue
2. Access point issue from down the block from me.
3. Splitter issue
4. Did a Google search for MI424WR internet drops & we saw a ton of people with this issue.
Would like to hear from anybody with any suggestions!
Thanks

Sorry to hear about the problems with the service. Since you got the new router, is everything working again?
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Slingbox with new FiOS DVR (CHS 435HDC)

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