Slow ADSL speed

I am like a lot of people posting on this community site. I have very slow internet speed with down loads at 573 Kbps. Like people here I have rang the customer support in the past and came out of the discussions with them with no faster internet speeds and to be told there is nothing that can be done with it. I am stuck in the position of being half way through my 24 month contract with Telstra and has had a gut full of this situation. I feel it would be better to cancel my contract with Telstra and go back to Optus who I was with at my old place. In return I would be better off with a saving of $40.00 per month. I believe that any other provider could not provide any slower speeds than I have currently experience with Telstra. With the NBN no where in site.

Hello,Have you done an isolation test to determine if the problem is definitely outside your premises.If not: https://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/55014 You can speak to24/7 Live Chat re your wishes, here is their link:https://livechat.telstra.com/TCOM:Crowdsupport:Consumer Or if the above fails, you can ring 132200 and say "Complaint"If that fails" ring 132200 and say "Disconnections" which will take you to the Adelaide team who are really excellent

Similar Messages

Slow ADSL speed since power failure during trainin...

Hi all,
When our BT total broadband was installed, we had a power failure during the 10 day training period (back in June).
At the start of the training period, we had a speed of 3936 kbps downstream:
16:32:27, 28 Jun. ( 76.590000) DSL noise margin: 20.00 dB upstream, 6.00 dB downstream
16:32:27, 28 Jun. ( 76.520000) DSL line rate: 448 Kbps upstream, 3936 Kbps downstream
which was within the speeds we expected prior to installation (from the BT website for our phoneline):
You can choose BT Broadband now offering:
3Mb *
Estimate download speed
1.5Mb-5.5Mb
Download speed range
However, since the power failure during training (June 2013) we have never managed to get close to that speed, even after consecutive weeks of the HH4 being connected. Our current ADSL stats are pretty representative of what we have achieved ever since:
DSL noise margin: 21.00 dB upstream, 6.10 dB downstream
DSL line rate: 448 Kbps upstream, 1344 Kbps downstream
The connection sometimes holds for weeks on end - other times it cuts out without any cause (from our end at least). For example, earlier today (after an uptime of 11680 mins):
12:11:13, 27 Oct.
(3862269.900000) DSL noise margin: 21.00 dB upstream, 6.10 dB downstream
12:11:13, 27 Oct.
(3862269.830000) DSL line rate: 448 Kbps upstream, 1344 Kbps downstream
12:10:42, 27 Oct.
(3862239.140000) DSL is down after 11680 minutes uptime
12:10:42, 27 Oct.
(3862239.140000) ETHoA is down after 11680 minutes uptime
12:10:41, 27 Oct.
(3862238.020000) PPPoA is down after 11680 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
12:10:39, 27 Oct.
(3862235.790000) PPP LCP Send Termination Request [User request]
We have an external NTE box outside the house so no 'master' socket inside the house.
Any help you can offer would be much appreciated - the internet literally crawls along sometimes!
Rich

Results from the BTW speedtest:
Download speedachieved during the test was - 1.13 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.16 Mbps
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Slow ADSL Speed, can anyone help?

Hi, I'm looking to improve our broadband speed as its pretty poor and we live in central London so i’d assume better performance is possible than we currently have.
I’ve had a good look round on the forums to see what others are doing and replicated some of the test others have done.
We are on BTHH 4, the modem is plugged into the master socket via a microfilter, there are no phones plugged in anywhere (we use mobiles) & thats the only socket.
I reset it occasionally to see if this helps, but doesn’t seem to including leaving it alone for a couple of weeks.
Not sure how I find out if I’m on ADSL2 or ADSLmax?
Cant do a quiet line test as I chucked the phone out years ago! (oops) ;-)
When it was installed I reset it quite a few times to try and get it to go quicker, I have subsequently read that may not have been a great idea! I should have given it time to settle.
Anyone got any ideas?
Thanks!!
Here is the helpdesk info;
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ42632373
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 07/10/14
4. Board version:
BT Hub 4A
5. ADSL uptime:
3 days, 23:00:28
6. Bandwidth:
448 / 3136
7. Data sent/received:
51.8 MB / 591.1 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-GPGP
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 11
14. 5 GHz Wireless network/SSID:
BTHub4-GPGP
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
c8:91:f9:1f:a6:b8
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.1 Annex A
22. Latency type:
Interleaved
23. Software variant:
24. Boot loader:
And some Log info about SNR, I’ve picked out the SNR bits
WAN Log;
18:57:39, 10 Dec.
(435072.540000) DSL noise margin: 16.00 dB upstream, 6.00 dB downstream
18:57:38, 10 Dec.
(435072.470000) DSL line rate: 448 Kbps upstream, 3136 Kbps downstream
18:56:50, 10 Dec.
(435024.400000) DSL noise margin: 15.00 dB upstream, 5.50 dB downstream
18:56:50, 10 Dec.
(435024.330000) DSL line rate: 448 Kbps upstream, 1408 Kbps downstream
18:07:51, 05 Dec.
( 88.010000) DSL noise margin: 16.00 dB upstream, 6.10 dB downstream
18:07:51, 05 Dec.
( 87.860000) DSL line rate: 448 Kbps upstream, 3936 Kbps downstream
21:05:20, 22 Nov.
( 66.350000) DSL noise margin: 16.00 dB upstream, 6.20 dB downstream
21:05:20, 22 Nov.
( 66.160000) DSL line rate: 448 Kbps upstream, 3488 Kbps downstream
And Heres the info from;
http://speedtest.btwholesale.com/
Download: 1.34Mbps
Upload: 0.37Mbps
Ping Latency 41.25
Best Effort Test: -provides background information.
Download Speed
1.27 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.27 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.77 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.38 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.38Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
And the info from;
https://www.btwholesale.com/includes/adsl/main.html
BT BROADBAND AVAILABILITY CHECKER
Telephone Number 02030xxxxx on Exchange POPLAR is served by Cabinet 101
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
WBC ADSL 2+
Up to 5
3 to 7.5
Available
ADSL Max
Up to 4
2.5 to 7
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available

thanks for that mate, just out of interest how do you know im on ADSLmax?
agreed, its OK as far as the estimate checker goes its just pretty low. I used to live out in east anglia and got 6/7meg.
i just took the faceplate off after posting, used the test port and got wildly better results!! (if an extra 1.5meg is wild ;-)
1. Best Effort Test: -provides background information.
Download Speed
3.34 Mbps
0 Mbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.34 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.37 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
And the SNR changed...
18:31:34, 14 Dec.
(779104.840000) DSL noise margin: 15.00 dB upstream, 6.10 dB downstream
18:31:34, 14 Dec.
(779104.770000) DSL line rate: 448 Kbps upstream, 3680 Kbps downstream

More slow ADSL speed frustration

ok I guess this is where people vent their frustration with non-existent BT customer support. Here is one more story.
My ADSL/copper BB worked fine for months, close enough to its nominal 7Mbps downlink speed. Then on Sunday it dropped to 287kbps downstream rate.
I get this figure from a simple ADSL modem (D-link DSL 320b), wired directly into the ADSL OpenReach socket off the wall. Dedicated data socket, no filter, no extension, no local router, no local computer, nothing. As direct a measurement as you can get (I think).
I do not use HomeHub as I really like my PPPoE router (which feeds off the D-link modem). This automatically makes me ineligible for any free remote diagnostics, but never mind.
I reported this to BT in two ways:
- "customer care chat line" -- this actually resulted in someone talking to me on the phone on Monday. He did not solve the problem, but gave me a customer care slot which has actually just expired now. Have not heard from anyone.
- Twitter @BTCare. This is a joke: you start interacting with a program that autogenerates reasonably-phrased tweets, until you realise you are getting nowhere. It's generic "we understand and will help" bol*cks. Big waste of time.
So there are several possible interpretations:
- BT has no clue and no interest in fixing problems for low-tier customers who are not on fiber. My take on this is that if you can't fix my simple copper BB, there is no way I am investing more money into BT and upgrade to their fiber plan
- BT deliberately caps copper speed hoping that customers will upgrade. The guys on the chat / phone actually offered me Inifnity before even listening to my problem. This would be a scam and will not work for me.
anyone has got any suggestion?

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Bt will help you even though you are an adsl customer if the forum members can't help then the mods who are BT employees will help
BT do not cap your speed but from the very brief information you have posted it is more likely your connection has been dropping and/or manual reset which has caused your noise margin to increase resulting in a lower connection speed. this is an automatic processd to try and stabilise your conenction
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow Sync Speed

Hi there,
I've read many posts on this forum and believe that my sync speed is quite low. I did a theoretical max speed test for my line attenuation at Kitz.co.uk and it said that I should have a speed in excess of 19000kbps with an ip profile of 16000kbps. I have been using a dodgy micro filter that disconnected the broadband everytime I recieved a phone call however I have purchased a new one and my router is running flawlessly with no dropouts. The noise margin is constantly at 6db. I believe that this may have flagged my line to be faulty and thus resolved a slower sync speed to compensate.
I disconnected the broadband roughly 8 days ago after it had been connected for about 15 days expecting to sync at a higher speed but infact the sync speed dropped by several hundres kbps.
Is there any way that I can sync at a higher speed?
Thanks in advance

Ok I ran cat /proc/avalanche/avsar_modem_stats via telnet
AR7 DSL Modem Statistics:
[DSL Modem Stats]
US Connection Rate: 828 DS Connection Rate: 10544
DS Line Attenuation: 23 DS Margin: 5
US Line Attenuation: 13 US Margin: 9
US Payload : 3985202784 DS Payload: 3901859552
US Superframe Cnt : 42408111 DS Superframe Cnt: 42408111
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 3592 Severely Err Secs: 4
Frame mode: 0 Max Frame mode: 0
Trained Path: 1 US Peak Cell Rate: 1952
Trained Mode: 16 Selected Mode: 1
ATUC Vendor Code: 54535443 ATUC Revision: 3
Hybrid Selected: 1 Trellis: 1
Showtime Count: 1 DS Max Attainable Bit Rate: 11328 kbps
BitSwap: 1 US Max Attainable Bit Rate: 1284966 bps
Annex: AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD: -345 DS ACTPSD: -366
Total init. errors: 0 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 0 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 05 10
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
[Upstream (TX) Interleave path]
CRC: 351 FEC: 275203 NCD: 0
LCD: 0 HEC: 220
[Downstream (RX) Interleave path]
CRC: 5290 FEC: 67573629 NCD: 0
LCD: 0 HEC: 0
[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Downstream (RX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 83025058
Idle Cell Cnt: 1324844211
Tx Packets Dropped Count: 0
Tx Bad Packets Count: 27
[Downstream/RX)]
Good Cell Cnt: 1244509050
Idle Cell Cnt: 3798720619
Bad Hec Cell Cnt: 84325
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0
[SAR AAL5 Stats]
Tx PDU's: 27918363
Rx PDU's: 43978168
Tx Total Bytes: 2729375221
Rx Total Bytes: 2652108237
Tx Total Error Counts: 0
Rx Total Error Counts: 1569
[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0
I'm guessing that I am on ADSL as it says annex A? Does that mean that I can access any higher speeds as I'm not on ADSL2/+? or would forcing the modulation on the router help?
Update: It is set to trained mode 16 which is ADSL2+ What is going on here, I just restarted the router and it is now slower.
Thanks

Another Slow Broadband Speed Post

Hi there, having read through a few of the posts on here regarding slow BB speeds, I hope I'm able to provide all the necessary info for some assistance in narrowing down the problem.
Having recently moved back into my parents house (temporarily) I instantly noticed the drop in speed from my previous house, depsite knowing that previously they had a faster connection. This slowness has been persistant over the last 3 weeks until I've finally arrived here.
Speedtest.net results:
Ping 33ms
Download Speed - 0.25mps
Upload Speed - 0.99mps
After this, I changed micro filters, plugged direct into the phone line, even changed the router to my own but still got persistantly similar results.
I've tried the BTSpeedtest which failed to get a result due potentially to slow line speed? or an error in the speedtest.
The BT Wholesale speedtest came back with:
Download Speed - 0.24mps
Upload Speed - 0.75
Ping - 41.25
The Homehub Line Stats:
Line state
Connected
Connection time
1 day, 21:00:35
Downstream
283 Kbps
Upstream
1,152 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 6.0 dB
Line attenuation (Down/Up)
41.0 dB / 22.6 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2940224 / 4294967265
CRC Errors (Down/Up)
154 / N/A
HEC Errors (Down/Up)
N/A / 1
Error Seconds (Local)
55
I've also done the Quietline test, had quite a loud hum on the line but no distinctive crackling/noise.
I hope this is enough information to go off but let me know if I need to do anything else to help diagnose this issue before speaking with India!!
many thanks,
Terry

Connection time is <2days was that a manual reset? Have you had problems with the router dropping connection?
are you connected to test socket? Was quiet line test with cordless phone? If so should be dull hum. Have you tried a new filter?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow internet speeds and dropping connection

hello, I am making this post on behalf of my dad, for a good few months (5-6 maybe even longer) we have been experiencing slow internet speeds and a dropping connection when ever the phone is picked up. when an incoming call is answered some or all devices connected to the internet drop out for a second then come back online, the connection does not completly disapear but causes any voice chat, streaming or gaming to disconect. We have BT wireless phones (not sure what exact type) which we have had for a few years. they are connected through an ADSL filter which as far i can remember has been there for years. We have a netgear DG834GT router which has also been there for a few years. I went onto its settings and got this information, not sure if its usefull or not.
System Up Time 42:18:47
ADSL Link
Downstream
Upstream
Connection Speed
1760 kbps
448 kbps
Line Attenuation
61.0 db
31.5 db
Noise Margin
13.1 db
13.0 db
I also got this from the BTW speed tester
1. Best Effort Test: -provides background information.
Download Speed
1.24 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.24 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.76 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
I hope this is enough information to figure out what is going on with it.

put everything back as it was and this is what it looks like now:
ADSL Link
Downstream
Upstream
Connection Speed
160 kbps
448 kbps
Line Attenuation
61.5 db
31.5 db
Noise Margin
19.9 db
12.0 db
also while i was doing that i did i quiet line test and both myself and my brother listened to it and agreed that there was buzzing/static

Slow Internet Speed

For the last 2 months I have had a problem with slow broadband speed. I have tried everything to fix it here... I have the Home Hub plugged into the master socket. I have tried a different router, different cables nothing I do changes the speed.
We have had two BT Open Reach engineers come to our house to try and solve the problem no ones knows what the problem is. When they do the test everything passes. The sync speed is around 5 Mbps but we get no where near that. They rest my profile and still no difference in speed.
It's not been working since July... Each day they ring us a say they run tests.. The fault has been put though to our engineering team... Nothing changes though.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 07:27:18
Downstream:
5.031 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.2 dB / 23.0 dB
Line attenuation (Down/Up):
44.9 dB / 26.0 dB
Output power (Down/Up):
19.7 dBm / 12.3 dBm
FEC Events (Down/Up):
50360 / 360
CRC Events (Down/Up):
38 / 191
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
167 / 107
Error Seconds (Local/Remote):
26 / 90
Speed Test Results
This Test comprises of Best Effort Test: -provides background information.
Download Speed
78 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 78 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
IP Profile for your line is - 7150 Kbps
Any help sorting this out would be amazing! I've had enough of not being able to do anything on the internet. Thank you in advance!

Hi I suggest you contact the forum mods and ask them to look at your download speed they should be able to get that sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Extremely slow BB speed - virtually unusable

Hi, please could somebody investigate my current slow BB speed. This has been ongoing for several days now.I connect using an openreach nte5 socket and I am connected directly to the master with no extensions. There is no noise on the line that could be the cause. Here are the stats:
[URL=http://www.speedtest.net/result/1624403580.png[/URL]
Connection Information
Line state:
Connected
Connection time:
3 days, 17:04:56
Downstream:
2.298 Mbps
Upstream:
445.1 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
3.3 dB / 15.4 dB
Line attenuation (Down/Up):
59.8 dB / 32.6 dB
Output power (Down/Up):
16.6 dBm / 12.5 dBm
FEC Events (Down/Up):
317955559 / 21514
CRC Events (Down/Up):
9828580 / 10905
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
43010061 / 22638
Error Seconds (Local/Remote):
394769 / 1448

FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
30 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 30 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2352 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 2074 Kbps
2. Upstream Test: -provides background information.
Upload Speed
338 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 338 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

Advice needed about slow broadband speed

Hi there,
I was wondering if you could help me. I live in the countryside and wouldn't you guess it, I get slow internet speeds. Obviously I don't expect superfast broadband but I just want to see if there is any other reason to my slow speeds other then my distance from the exchange (which I believe is 4.3Km, a long distance I know).
I am posting my router statistics (BT HomeHub 3) and the BT Wholesale Performance test report. Essentially I am curious whether old wiring or noise on the line is playing an issue. I'm certainly no expert but my home is quite old and I'm not sure when the wiring was installed so I'd really appreciate any advice. I've also just emailed BT Customer support about resetting the IP Profile as it has been extremely slow ever since the outages due to last weeks weather playing havoc. Any advice appreciated.
Thanks very much.
Nick
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 4 days, 11:07:43
Downstream: 2.125 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 5.8 dB / 12.0 dB
Line attenuation (Down/Up): 63.5 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 12.3 dBm
FEC Events (Down/Up): 0 / 91
CRC Events (Down/Up): 6871 / 77
BT Wholesale Broadband Performance Test:
Download Speed (Mbps): 1.25
Upload Speed (Mbps): 0.31
Ping Latency(ms): 43.88

Thank you for such a fast reply.
There is the further diagnostic test below. The strange thing is I was getting around 3-3.5mbps downstream a week ago but with the frequent disconnections due to the weather I have a bad feeling the exchange has downgraded my line.
1. Best Effort Test:
Download Speed : 1.5 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

Slow Infinity speed on Xbox, PS3 and Sky despite h...

I have recently switched from Sky to BT and have a BT Infinity 2 package. My computer is working well and achieves a very good speed - 76Mps down. I am delighted with this. However, despite all my devices being 'hard wired' via ethernet I am getting very slow dowload speeds on my xbox, ps3 and Sky HD box.
Sky Anytime + Takes over an hour to be ready to play an SD movie
Iplayer constantly buffers on PS3 and Xbox
A 56mb File on Xbox live takes 10+ minutes to download (dread to think how long a large file would take!)
I have tried swapping the ports and cables and have tried resetting the homehub. There are no faults on the line and I have had an engineer look at the installation.
I am now very frustrated as when I was with sky on an 8mb connection I had no problems at all with all my devices.
Does anyone out there have any ideas? I would be really grateful them as I am thinking of going back to what worked!
Thanks

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.info/speed/adslmenu.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow Connection speed at all times, with regular d...

I would really appreciate any advice you have to offer! (P.s Connection time is so low because I recently connected the router to the test socket to see if there was a problem with my internal wiring)
I've been experiencing a slow connection speed (even though the router is connected to the master socket) much slower than with my previous provider and a very intermittent service. The broadband connection seems to drop out every time the landline is in use and when using the landline you can hear a lot of static/crackling in the background.
Connection Information
Line state:
Connected
Connection time:
0 days, 01:32:51
Downstream:
1.12 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.4 dB / 8.6 dB
Line attenuation (Down/Up):
29.6 dB / 14.8 dB
Output power (Down/Up):
19.4 dBm / 9.9 dBm
FEC Events (Down/Up):
1412 / 0
CRC Events (Down/Up):
0 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 131
Error Seconds (Local/Remote):
12 / 15
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
937 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 937 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1146 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 1010 Kbps
I would really appreciate any help and advice! (P.s the connection time is so low because I tried to connect the router to the test socket to check if the fault was with the wiring. The router is normally on 24/7 and these problems still occur)
Solved!
Go to Solution.

Hi and welcome to the forum.
Have you tried another known working telephone into that test socket without an ADSL fiter.
If you have done all that you will need to report to your comms provider, if its BT Retail you will need to call them on 0800 800 151 or 0330 123 4151 from a mobile phone.
They will mention about charges but as long as you have done as suggested and you have not damaged any of the incoming wiring there "should" be no charge. when you phone do NOT mention broadband once any noise on your line is solved then your broadband will improve
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

10 day wait with slow ADSL...

We had a line fault on the 21st December which took until last Friday 4th Jan to sort out. The audio phone line didn't work at all but the ADSL did albeit very very slowly.
Now the phone line is fixed but the ADSL is now stuck giving these stats pasted below - higher upload speed than download how about that!
Having put all the router back in its proper place this evening (I'd moved it when the fault started) and reading about slow ADSL on here I guess I have to wait another 10 days before it either improves or I can then try to get help from BT? That'll be just about a month without any very useful usable broadband other than email or slowly browsing the web. Is is worth asking BT to manually reset all the line at all?
Thanks for any pointers.
DSL Connection
Link Information
Uptime:
0 days, 3:09:55
Modulation:
G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]:
890 / 239
Data Transferred (Sent/Received) [MB/MB]:
8.92 / 107.18
Output Power (Up/Down) [dBm]:
12.5 / 0.0
Line Attenuation (Up/Down) [dB]:
26.0 / 48.5
SN Margin (Up/Down) [dB]:
7.5 / 26.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 1
CRC Errors (Up/Down):
1 / 0
HEC Errors (Up/Down):
1 / 0
Line Profile:
Fast

The line fault condition and associated interventions by BTo have driven the DSL into a banded profile.
It's an automatic "normal" defensive failsafe situation.
Frankly, if the line and BB is a new setup, I'd email in to the moderators, ask them to reset the connection totally.
In which case it would need to undergo line training again for a 10 day period, and UNIMPEDED.
During that time, the router or hub will restart sometimes of its own valition as differing types of modulation are tried.
(Because it is a new connection it won't have any meaningful line connection history which is benefitial for future use
as the interventions and problems will have stopped it accumulating any.)
... thus a total reset.

Slow ADSL speed

Similar Messages

Maybe you are looking for