Slow AppleTV or bad internet service provider???

Hi! Since April I'm having issues with the quality and speed of my internet service at home, it's not a big deal with my iPhone, iPad or even my Mac, but when it comes to using my 3rd generation AppleTV it is when I really notice it. Every time I stream something it is very choppy, pausing for a few seconds every now and then. I'm supposed to get up to 50Mbps, but the most I get when I do a speed test is about 16Mbps, that would be more than enough, but it seems to be a very unstable connection.
I have called many times to my provider to complain and they always give excuses and say that it is going to be fixed. This Saturday I called again, we did several tests using ethernet on my Mac, some tests like with Speak Easy gave us 6.5 Mbps download and .08 Mbps upload, but then some other sites that he told me to test, gave us 49.1 Mbps and 48.7 Mbps uploads. After being with technical support for 1 hour and 52 minutes he concluded that the problem is Apple, according to him, Apple devices, specially AppleTV have no good wi-fi and tend to have compatibility issues with their service! I went completely mad with his response, so he offered to send my complaint to his supervisor. Yesterday I got a CAT5e ethernet cable and connected my AppleTV, but got no visible changes to the choppy stream.
Can it really be my AppleTV? It is really strange that on my Mac I do get 49.1 Mbps on a wired connection and the stream on my AppleTV with a wired connection is slow and choppy. Thanks.
Cesar

Speedtest.net seems to be the most reliable source, did you use that to check your speed?
Did you check for interference on the network? If not istumbler.net will verify that for you.
Another common issue is DNS, it should be set to use your ISPs (Settings - network - configure DNS - should be set to automatic)
I would continue to complain to your ISP as you seem to be not getting what you're paying for and they could be throttling the connection further for ATV traffic.

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Clicking the "Kudos Star" to the left is a great way to say thanks!
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nkasprzak wrote:
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Slow AppleTV or bad internet service provider???

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