Slow BB download speed after 16:30. Works fine in ...

I'm at wits end with BT and the service I receive. I only wish I could choose to pay a 10th of the price for the service I receive. I have tried to use the BT call centre with no avail. The words “chasing ones tail” spring to mind. Hence adding my troubles to the already growing forum.
As the performance is there during the day, this doesn’t sound like a hardware problem, but something that BT is doing on their side when the demand gets high. I can fully understand a drop in download speed, but I think a 10th of the speed is over the top.
Please can someone help??
My Problem:
After 16:30 the BB service starts to move at dial-up speeds, but will work fine again after 02:00 am... Yes I am that sad that I have tried to work at that time.
I have run the BT speedtest and speedtest.net a number of times during the day to try to see what is happening:
I have also tried using the BT HH2 and my preferred router, a Netgear DGND3300. Here are some of the stats:
Router:
System Up Time25:15:30
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoE
1995701
4433099
0
2617
31588
15:58:31
LAN
10M/100M
1657313
426763
0
5400
888
25:15:26
WLAN
11M/54M/300M
0
0
0
0
0
25:14:55
ADSL Link
Downstream
Upstream
Connection Speed
4704 kbps
448 kbps
Line Attenuation
42.0 db
24.5 db
Noise Margin
7.9 db
23.0 db
BT Speed Test at 09:52
Download speedachieved during the test was - 3120 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
BT Speedtest at 11:45
Download speedachieved during the test was - 2714 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
BT Speedtest at 18:29
Download speedachieved during the test was - 368 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps

Speedtest.net results
TEST_DATE
TIME_ZONE
DOWNLOAD_MEGABITS
UPLOAD_MEGABITS
LATENCY_MS
SERVER_NAME
01/03/2012 13:40
GMT
0.8
0.08
73
Liverpool
01/03/2012 14:09
GMT
2.1
0.17
90
Manchester
01/03/2012 14:14
GMT
1.8
0.18
65
Birmingham
01/03/2012 14:15
GMT
1.46
0.17
104
Milton Keynes
01/03/2012 14:46
GMT
0.85
0.2
115
Milton Keynes
01/09/2012 16:56
GMT
0.28
0.09
1073
Milton Keynes
01/09/2012 17:23
GMT
0.32
0.2
71
Milton Keynes
01/09/2012 17:43
GMT
0.88
0.37
140
Milton Keynes
01/09/2012 17:50
GMT
0.51
0.37
134
Milton Keynes
01/09/2012 20:46
GMT
0.53
0.24
182
Milton Keynes
01/09/2012 20:48
GMT
0.78
0.3
134
Milton Keynes
01/10/2012 15:18
GMT
3.61
0.24
202
Gloucester
01/10/2012 16:01
GMT
3.8
0.29
212
Gloucester
01/10/2012 16:32
GMT
1.94
0.24
58
Birmingham
01/10/2012 16:38
GMT
2.33
0.16
59
Birmingham
01/10/2012 16:48
GMT
0.34
0.21
264
Birmingham
01/10/2012 16:54
GMT
0.81
0.26
506
Birmingham
01/10/2012 16:55
GMT
1.17
0.24
52
Manchester
01/10/2012 17:24
GMT
0.15
0.14
575
Manchester
01/10/2012 17:26
GMT
0.63
0.19
78
Birmingham
01/10/2012 17:30
GMT
0.63
0.21
144
Birmingham
01/10/2012 17:37
GMT
0.26
0.03
394
Birmingham
01/10/2012 17:51
GMT
0.51
0.17
259
Birmingham
01/10/2012 19:09
GMT
0.28
0.13
603
Birmingham
01/10/2012 19:10
GMT
0.5
0.22
67
Birmingham

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