Slow broadband after exchange upgrade

My exchange (Accrington) was recently upgraded. Prior to the upgrade I was getting approx 5.5Mb.
I was told that I would need to wait 10 days after the upgrade for re-training of my line.
After 10 days, my connection had dropped to 1.6Mb, so I called BT and was told that it was because I had a home hub version 1.0 and that it was incompatible with the upgraded exchage.
New version 2.0 Hub was sent to me and this has now been connected for 5 days. I also took the opportunity to move things arround so the new hub is connected directly to the master socket, there is no extension wiring and no telephone connected. (Master socket has BT broadband accelerator filter fitted)
I have used BT speedtest and got the stats from my hub. My IP Profile is no where near what it used to be, I would have expected this to rise after 5 days ?
Any suggestions as to what I should do now ?
By the way I am 456M from the exchange !
Line state
Connected
Connection time
0 days, 19:09:33
Downstream
2,268 Kbps
Upstream
1,184 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
28.9 dB / 4.4 dB
Line attenuation (Down/Up)
16.0 dB / 7.1 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967137
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
1. Best Effort Test: -provides background information.
Download Speed
1555 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 1555 Kbps
 For your connection, the acceptable range of speedsis 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :2268 Kbps(DOWN-STREAM), 1183 Kbps(UP-STREAM)
 IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.13:22.36:68.51 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
976 Kbps
0 Kbps
1183 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 976 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1183 Kbps
We were unable to identify any performance problem with your service at this time.

Thanks for the reply.
I have removed the filter, and I will leave it for a few days to see if I get any improvement.
The noise margin(down) actually increased slightly after removing it, is this to be expected ?
Line state
Connected
Connection time
0 days, 0:01:28
Downstream
2,268 Kbps
Upstream
1,236 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
29.1 dB / 6.0 dB
Line attenuation (Down/Up)
16.0 dB / 7.0 dB
Output power (Down/Up)
0.0 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 12
Error Seconds (Local)
0

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    Bitswap:    11472        33
    Total uptime:    260452
    Total time = 1 days 22 min 1 sec
    SF  = 7416483
    CRC = 587
    LOS = 1
    LOF = 9
    ES  = 628
    Thanks for your time.

    Hi there Yvon,
    Thanks for the post and welcome to the forum.
    Not sure what is going on here without running a few checks from my end.  Can you please drop me an email to [email protected], include your BT account details and the link to this post.  I will find out what is going on with your connection.
    Cheer
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Very slow broadband ( Healing exchange )

    Have had VERY slow broadband for the past week.  Download speeds are hardly above 512k ( normally get 4mb ).  Speedtests fail and do not complete.  Router has been reset multiple times.
    Router ADSL stats as follows:-
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    0 days, 00:18:30
    Downstream
    5,376 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.2 dB / 24.0 dB
    Line attenuation (Down/Up)
    48.1 dB / 26.5 dB
    Output power (Down/Up)
    8.3 dBm / 1.7 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    24 / 6
    CRC Errors (Down/Up)
    3 / 3
    HEC Errors (Down/Up)
    26 / 1
    Error Seconds (Local/Remote)
    3 / 2
    Someone please offer assistance?  I've checked all wiring etc. and know pretty much what I am doing ( Work in IT ).  Nothing has changed in house etc. to alter settings / speeds.  Moved to BT from TISCALI to avoid this type of thing!!!!

    you can check any outages here http://usertools.plus.net/exchanges/mso.php http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Upgrading to better speeds after exchange upgraded...

    Hey,
    My exchange has been marked as on the 21NC for probably close to a year now however I never got a speed boost after the upgrade. I figured my download speed might not of changed because of the SNR but my upload speed should of? So I assume the speed is still capped at the "upto 8Mb"?
    DSL Modulation Mode:
    G.992.5 (ADSL2+)
    DSL Path Mode:
    FAST
    Downstream Rate:
    5280 Kbps
    Upstream Rate:
    448 Kbps
    Downstream Margin:
    12 db
    Upstream Margin:
    23 db
    Switching modem to to regular ADSL results in roughly the same speeds.
    DSL Modulation Mode:
    G.992.1 (G.DMT)
    DSL Path Mode:
    FAST
    Downstream Rate:
    5504 Kbps
    Upstream Rate:
    448 Kbps
    Downstream Margin:
    10 db
    Upstream Margin:
    23 db
    So anyway to change from ADSLMax to ADSL2+ speeds? I'm quite a old customer so I have my own network equipment and only have a first gen BT Homehub laying around somewhere.

    Using a Linksys AM200 modem. When you let the DSLAM set the mode unfortunately it doesn't actually tell me what mode it is in.
    DSL Status:
    UP
    DSL Modulation Mode:
    Auto
    DSL Path Mode:
    FAST
    Downstream Rate:
    6016 Kbps
    Upstream Rate:
    448 Kbps
    Downstream Margin:
    12 db
    Upstream Margin:
    23 db
    Downstream Line Attenuation:
    41
    Upstream Line Attenuation:
    23
    Downstream Transmit Power:
    19
    Upstream Transmit Power:
    12
    LOS Errors:
    0
    As far as I know a 'multimode box' is only present with fiber?

  • MacBook Slow/Crashes after Lion Upgrade

    MacBook (13-inch, Aluminum, Late 2008) runs slow, crashes after update to Lion. Ran fine before. Now it crashes when it goes to sleep with screen saver running, sometimes takes multiple force-restarts to boot and seems to run out of RAM (menu bar disapears or a second when switching apps, lots of spinning beach balls). Can't run more than two CS4 apps at once.Aboiut 45 GB free on the 250 GB drive. Any ideas?

    The "do not enter" sign is saying that you're computer cannot locate a hard drive to boot from. Turn on the machine with the option key down. See if the computer give you an option to select a hard drive. If it doesn't select it and it should boot from the selected hard drive. If it doesn't see any bootable hard drive, it usually means your hard drive is dead. In that case, go get a replacement and hopefully you backed everything up.

  • Slower performance after Mavericks upgrade

    My Macbook Pro has been significantly slowed down by my upgrade to Mavericks. (Processor  2.3 GHz Intel Core i7) (Memory  8 GB 1600 MHz DDR3) (Graphics  Intel HD Graphics 4000 1024 MB) I can't watch a 2 minute video without long... long rendering pauses.  I get error messages and find the computer quits and starts again at random moments.  Loading apps is slower.  I am not talented technically and need some layman version of how to use time machine or other backup info to go back to my Mountain Lion IOS or how to fix this deterioration of my computer performance.  I have run the etresoft app to provide more info.  Unfortunately I am very much a novice at problem solving computer issues so if this is above my paygrade please feel free to send me to more competent sources..
    Hardware Information:
              MacBook Pro (Retina, Mid 2012)
              MacBook Pro - model: MacBookPro10,1
              1 2.3 GHz Intel Core i7 CPU: 4 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 1024 MB
              NVIDIA GeForce GT 650M - VRAM: 1024 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    Startup Items:
              WiFiUtilityStartUp - Path: /System/Library/StartupItems/WiFiUtilityStartUp
    System Software:
              OS X 10.9 (13A603) - Uptime: 0 days 1:10:23
    Disk Information:
              APPLE SSD SM256E disk0 : (251 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 250.14 GB (146.62 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.microsoft.office.licensing.helper.plist
    Launch Agents:
    User Launch Agents:
              [failed] com.adobe.ARM.[...].plist
              [failed] com.google.keystone.agent.plist
              [loaded] ws.agile.1PasswordAgent.plist
    User Login Items:
              Backup Engine
              Dropbox
              WirelessUtility
    3rd Party Preference Panes:
              Flash Player
    Internet Plug-ins:
              Default Browser.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
              Silverlight.plugin
    User Internet Plug-ins:
              Google Earth Web Plug-in.plugin
    Bad Fonts:
              None
    Time Machine:
              Skip System Files: NO
              Mobile backups: OFF
              Auto backup: NO
              Volumes being backed up:
                        Macintosh HD: Disk size: 250.14 GB Disk used: 103.52 GB
              Destinations:
                        LaCie Disk [Local] (Last used)
                        Total size: 164.68 GB
                        Total number of backups: 1
                        Oldest backup: 2013-02-06 00:39:17 +0000
                        Last backup: 2013-02-06 00:39:17 +0000
                        Size of backup disk: Too small
                                  Backup size 164.68 GB < (Disk used 103.52 GB X 3)
    Top Processes by CPU:
                   3%          WindowServer
                   2%          firefox
                   1%          EtreCheck
                   1%          mds_stores
                   1%          fontd
                   0%          WirelessUtility
                   0%          Mail
                   0%          mds
                   0%          aosnotifyd
    Top Processes by Memory:
              426 MB   firefox
              319 MB   Finder
              246 MB   Mail
              164 MB   DashboardClient
              156 MB   WindowServer
              156 MB   com.apple.IconServicesAgent
              147 MB   Dock
              131 MB   mds_stores
              106 MB   Dropbox
              106 MB   com.apple.WebKit.WebContent
    Virtual Memory Statistics:
              2.31 GB  Free RAM
              4.09 GB  Active RAM
              732 MB   Inactive RAM
              903 MB   Wired RAM
              451 MB   Page-ins
              0 B      Page-outs

    Do you know the reason for using WiFi Utility? It is not part of OS X and may be contributing to the problem.
    Assuming you have no reason to use it:
    Navigate to the following folder by selecting the entire line (triple-click to select it), then control-click, and from the contextual menu that appears, select Services > Open:
    /System/Library/StartupItems/
    Find the file WiFiUtilityStartUp and drag it to the Desktop. You will need to authenticate.
    Next: Open System Preferences by selecting it from the  (Apple) menu, then select Users & Groups. Click the lock icon and authenticate, then click your User account. Select the Login Items tab, then select the item WirelessUtility. Delete it with the "–" (minus) button.
    Next: Backup Engine is not part of OS X either, and is unrelated to Time Machine, which you are using. It may have been installed as part of a utility supplied by Seagate or other hard disk manufacturer. Such utilities should not be used on Macs. If you have no reason to use Backup Engine, delete it as well using the "–" button.
    Quit System Preferences, log out, and log in again. Reply with your results.

  • Slow/ unreliable broadband after line upgrade

    Approximemtly 2 months ago I received an email informing me that my phoneline was going to be upgraded to improve reliability and possibly speed and that it may take approximently 10 days for my line to settle. At this time I was recieving a steady broadband speed of around 3.5mbps. (Please note my router is the home hub 3 and is upgraded to the latest firmware).
    The day after my line was upgraded the line seemed to be as good as before however this deteriorated and I am now recieving speeds that vary from 3mbps down to 1mbps and even 0.05mbps on one ocassion!
    I tried contacting BT by phone however they didnt listen to me. They tried changing my router channel and then when my laptop, which I rarely use, wouldnt connect they said the wifi reciever on the laptop was to blame.
    I was wondering if anyone else has experienced a similar problem after a so called "upgrade" and if anyone has any ideas or solutions.
    Many Thanks

    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:54:09
    Downstream:
    3.773 Mbps
    Upstream:
    1.004 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.3 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    7.3 dB / 5.9 dB
    Line attenuation (Down/Up):
    46.1 dB / 26.1 dB
    Output power (Down/Up):
    17.7 dBm / 12.6 dBm
    FEC Events (Down/Up):
    340444 / 213
    CRC Events (Down/Up):
    0 / 32
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 9
    Error Seconds (Local/Remote):
    0 / 0
    i am not currently connected to my master socket as I found that my connection was less reliable using it than other sockets in my house.

  • Slow broadband after upgrading from Homehub 2 to 4

    Upgraded from our old, dependable Homehub 2 a couple of moths ago. Was offered Homehub 4. Since then, with nothing else changing, we found the speed to be a lot slower, both on wired (Ethernet) connections and with wireless. We have quite a few devices connected (3 PC's, 1 AppleTV box on Ethernet and a couple of IPad 2's, Wii and couple of phones on WiFi) but didn't have a problem before. I am seriously thinking about putting my Homehub 2 back. Can anyone throw any light or give any suggestions as to why we have these speed and connection issues? TIA<script charset="UTF-8" type="application/javascript" src="chrome://hdv/content/hdv.js"></script>

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow broadband since line upgraded

    My boradband speed seems to have slowed. For example I can no longer use BBC iPlayer on my Smart TV or PVR. It may be an amazing coincidence, but it seems the speed went slower at around the time BT sent me an email telling me that they had upgraded my line (13th December 2011). The email said to give it a 10 days to settle, but after 2 months it does not seem to have improved.
    BT Speed test say I am getting 1.7Mbps out of 2.3Mbps but it feels slower. uSwitch are showing me as the slowest boradband connection of any house in my street at 1.4Mbps download / 0.3 upload. My Neighbours are apparently getting 2Mbps to 3.1Mbps via BT (and over 5Mbps from other suppliers).
    Here are the details from my BT broadband router in case they help...
    ADSL line status
    Connection information
    Line state            Connected
    Connection time              1 day, 3:22:33
    Downstream      1,728 Kbps
    Upstream            344 Kbps
    ADSL settings
    VPI/VCI                0/38
    Type      PPPoA
    Modulation        ITU-T G.992.3
    Latency type      Interleaved
    Noise margin (Down/Up)             5.8 dB / 5.0 dB
    Line attenuation (Down/Up)      52.5 dB / 25.4 dB
    Output power (Down/Up)           0.0 dBm / 12.9 dBm
    Loss of Framing (Local)  41
    Loss of Signal (Local)       4
    Loss of Power (Local)     0
    FEC Errors (Down/Up)   0 / 4294967282
    CRC Errors (Down/Up)   3908 / N/A
    HEC Errors (Down/Up)   N/A / 10
    Error Seconds (Local)      12274
    Do you think this a problem with my connection or my local equipment?
    cheers,
    John

    Thanks for speedy replies. Your assistance is appreciated and have followed the links and read the advice as best I could.
    I plugged laptop directly into home hub (with Cat5) and did speed test and got the results below. This seems slower than I would have expected, but would value other peoples judgement.
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.51 Mbps
    0 Kbps
    2 Mbps Max Achievable Speed
     Download speed achieved during the test was - 1.51 Mbps  For your connection, the acceptable range of speeds is 800 Kbps-2 Mbps.  IP Profile for your line is - 1.52 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    304 Kbps
    0 Kbps
    832 Kbps Max Achievable Speed
    Upload speed achieved during the test was - 304Kbps  Additional Information:  Upstream Rate IP profile on your line is - 832 Kbps
    We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    Then I did a “quite line test” and heard only the faintest hints of noise.
    Then I plugged home hub into the master socket, and did repeat “quite line test” and again heard very similar low levels of noise. Then I got the ADSL info from hub again, with following results:
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 0:06:52
    Downstream
    2,019 Kbps
    Upstream
    376 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.3
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.3 dB / 6.0 dB
    Line attenuation (Down/Up)
    54.0 dB / 25.5 dB
    Output power (Down/Up)
    0.0 dBm / 12.9 dBm
    Loss of Framing (Local)
    52
    Loss of Signal (Local)
    5
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 54
    CRC Errors (Down/Up)
    0 / N/A
    HEC Errors (Down/Up)
    N/A / 29
    Error Seconds (Local)
    12434
    Even I can spot that this is different. Although I am not 100% sure what all the differences means, the Noise Margin is now better (6dB+). If understand what I have read this is good/OK. Given this I repeated the speed test (an hour after first one), with following results:
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.76 Mbps
    0 Kbps
    2 Mbps Max Achievable Speed
     Download speed achieved during the test was - 1.76 Mbps  For your connection, the acceptable range of speeds is 800 Kbps-2 Mbps.  IP Profile for your line is - 1.78 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    286 Kbps
    0 Kbps
    832 Kbps Max Achievable Speed
    Upload speed achieved during the test was - 286Kbps  Additional Information:  Upstream Rate IP profile on your line is - 832 Kbps
    We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    I then carried on with some sort of QoS testing it offered and got the following:
    1. Assured Rate Test: -provides background information.
    Download Speed
    1.85 Mbps
    0 Kbps
    0 Kbps Max Achievable Speed
     Download speed achieved during the test was - 1.85 Mbps  For your connection, the acceptable range of speeds is 0 Kbps-0 Kbps .  Additional Information:  Assured Rate IP profile on your line is - 0 Kbps
    We were unable to identify any performance problem with your service at this time.
    Given the above, it looks to me that some part of the problem is the internal phone wiring / noise beyond the master socket. Is that how others read this?
    I also think that even going to the master socket I am still getting relatively slow download speeds compared to neighbour on the same exchange – and so that needs investigating too.
    Cheers,
    John

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