Slow broadband connection for a month

Good evening. First time posting on this forum. I hope by posting here I can finally resolve a problem that has been bugging me for the last month.
Have had a slow but relatively stable broadband connection since around the middle of last month. We did have a thunderstorm around here that caused us to lose internet connection for around 20 minutes. Then just a couple of days later the decorators working on the house managed to damage one of the cables leading to the phone socket which led to disconnections every 10 minutes! This was repaired on 20th December.
Since that date our broadband has been stuck on a download speed of 288kbps. The connection is reasonably stable as in the last month we have had periods of 4 or 5 days before router resets itself. Over the last month I have tried all the usual checks including replacing filters, plugging into the test socket and doing the quiet line test which was fine. I stopped manually resetting the router a couple of weeks ago when it was clear this was not making any difference and also because of the fact the DLM needs a stable connection to try to get things back to normal.
The statistics below are for the most recent period before the router restarted. We are using the BTHomehub3
ADSL Line Status
Connection Information
Line state:                                 Connected
Connection time:                        3 days, 06:25:53
Downstream:                             288 Kbps
Upstream:                                 859.5 Kbps
ADSL Settings
VPI/VCI:                                    0/38
Type:                                        PPPoA
Modulation:                                G.992.3 Annex A
Latency type:                            Interleaved
Noise margin (Down/Up):             23.9 dB / 6.2 dB
Line attenuation (Down/Up):        50.6 dB / 30.3 dB
Output power (Down/Up):           15.0 dBm / 12.6 dBm
FEC Events (Down/Up):                529 / 8367
CRC Events (Down/Up):                0 / 158
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):       0 / 0
Loss of Power (Local/Remote):      0 / 0
HEC Events (Down/Up):               0 / 438
Error Seconds (Local/Remote):      0 / 64
Also, I wonder if anyone could shed some light on the following messages which have been appearing in the event log for at least the last few days.
14:12:12, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.163:80->86.162.248.51:49732 on ppp0)
14:12:11, 12 Jan.    BLOCKED 2 more packets (because of Packet invalid in connection)
14:12:10, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 74.117.207.64:443->86.162.248.51:49645 on ppp0)
14:12:08, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:12:07, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.163:80->86.162.248.51:49724 on ppp0)
14:06:59, 12 Jan.    (31924.370000) Admin login successful by 192.168.1.86 on HTTP
14:06:57, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:56, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.166:443->86.162.248.51:49643 on ppp0)
14:06:51, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.95:443->86.162.248.51:49640 on ppp0)
14:06:49, 12 Jan.    (31915.150000) New GUI session from IP 192.168.1.86
14:06:45, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:43, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49622 on ppp0)
14:06:35, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.175:80->86.162.248.51:49621 on ppp0)
14:06:35, 12 Jan.    BLOCKED 2 more packets (because of Packet invalid in connection)
14:06:34, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49620 on ppp0)
14:06:32, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:31, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 92.242.132.15:80->86.162.248.51:49617 on ppp0)
14:06:29, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:27, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49616 on ppp0)
14:06:27, 12 Jan.    BLOCKED 4 more packets (because of Packet invalid in connection)
14:06:26, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49611 on ppp0)
14:06:26, 12 Jan.    BLOCKED 13 more packets (because of Packet invalid in connection)
14:06:25, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49612 on ppp0)
14:06:25, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49611 on ppp0)
14:06:22, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49610 on ppp0)
14:06:22, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49609 on ppp0)
14:06:20, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:19, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49607 on ppp0)
14:06:19, 12 Jan.    BLOCKED 7 more packets (because of Packet invalid in connection)
14:06:18, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 54.246.154.121:80->86.162.248.51:49602 on ppp0)
14:06:18, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:06:17, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49603 on ppp0)
14:05:38, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 92.122.123.82:80->86.162.248.51:49594 on ppp0)
14:05:34, 12 Jan.    IN: BLOCK [16] Remote administration (ICMP type 8 code 0 180.76.1.14->86.162.248.51 on ppp0)
14:04:00, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 54.243.90.33:80->86.162.248.51:49576 on ppp0)
14:03:52, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 217.32.28.35:80->86.162.248.51:49573 on ppp0)
14:03:51, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:03:50, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49566 on ppp0)
14:01:35, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:01:34, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49543 on ppp0)
14:01:33, 12 Jan.    BLOCKED 5 more packets (because of Packet invalid in connection)
14:01:32, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:01:30, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49536 on ppp0)
13:58:41, 12 Jan.    BLOCKED 2 more packets (because of Packet invalid in connection)
02:04:45, 16 Dec.   <<<<<<<<<<<<<<<<<<<< Limit of uservisible log >>>>>>>>>>>>>>>>>>>>
That is just a small sample as there is pages of it. Are they part of the Homehub's normal operation or are they a sign of an underlying problem that has caused our speed to drop?
Thank you in advance. Any help is appreciated.

John46, thank you for the reply. I am aware of the need not to manually restart the hub. Admittedly I did do this in the first few days after the problem arose but have since learnt of the need to leave the hub so the line management can do it's thing. The reason my statistics show 3days connection is because of the hub automatically restarting - I take it this is the DLM doing its job. Will I see a gradual improvement in download speed over the course of the 10 days or will I be stuck in the 288kpbs band until the 10th day when the speed returns to normal? In other threads people are suggesting that 3/5 days is the normal period in which you can expect to see a return to normal download speeds. Even though I have been connected for this period, and last week managed 5 days before my router automatically reset, my download speed refuses to budge. Also can someone please tell me what the entries from my hub's event log posted above mean? Is it showing an underlying problem with the hub or part of its normal operation? Thank you.

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Hi
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Good fun isn't it
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[email protected]
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Just cause Im paranoid dont mean they are not out to get me

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Very slow Broadband Connection - 330kbps

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Very slow broadband connection

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I have to say that BT tend not to listen to their customers and you may as well forget about calling their help line. I have tried to download BT Desktop help, but the software won't install on either of my PCs.
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Hi again and thank you so much for your interest and help.
The engineer visited on time and has reset my profile (not sure what that means LOL!!). I am still a bit baffled as to why there was a problem though the engineer reported a number of errors on the connection. Whereas before when my telephone rang, or I accepted an incoming call my connection cut off for about a minute, this problem has disappeared after many months! Suddenly my line speed has increased from 0.2Mb/s to 14Mb/s though I appreciate this may be temporary! Either way, it's now much faster and the problem was quickly identified and rectified, so I am very pleased with the efficiency of the friendly engineer. It's ironic though, that when I had Broadband set up initially, I had misleading advice NOT to expect a fast speed due to the type of property I was living in, so I was happy with a fraction of the speed I now have!!
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Extremely slow internet connection for past few mo...

Hello,
I am on a BT Total Broadband connection 'Option 3' (unlimited bandwidth). Router is connected to phone extension socket via ADSL micro filter.Been going strong for 3 years since setup. Since early October 2010, my connection speed suddenly dropped to an extreme low. There was no change at all around the home, nothing new, nothing removed. Prior to the sudden drop, the downstream was roughly around 9000 kbps according to HomeHub stats back then, which was good. But since early October and for the past few months the connection has not improved at all. Downstream has been staying constant at 462 kbs
I have also just tested against the test socket in the master socket, same result, no improvement.
Signal/Noise Margin is rather high from the average 6db I have read around the forums after looking into HomeHub stats (see below).
ADSL Line Stats
I have posted my extensive HomeHub ADSL line details below:
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
888 / 462
Data Transferred (Sent/Received) [KB/MB]:
440.00 / 1.03
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
12.0 / 24.0
SN Margin (Up/Down) [dB]:
15.0 / 31.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
2 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
2 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast
BT Speedtester results
Below is the BT speedtester results I have just carried out from http://speedtester.bt.com/:
Summary
So my connection has dropped from around 9000 kbps to an extreme and sudden low of 462 kbps since October 2010. I have a feeling my line was automatically throttled for unknown reasons, but i'm unsure. Or it could be the high signal/noise? Can anyone shed some light, advice, assistance?
Thanks in advance,

I've just carried out the 'Test Socket' test with my current phone (Phone A, a corded digital base phone) and router connected to the test socket via an ADSL micro filter. There was neither any improvement or degradation to the connection after 4 days. You can see the stats at the end of this post.
However, I have got hold of another corded phone (Phone B, corded only) and plugged this directly into the test socket and carried out the 'Quiet Line' test on 17070, and this time I can barely hear any noise, the noise I hear is very very faint, continuous and almost silent. Whereas when the test was carried out with Phone A under the same circumstances, the noise was truly noticeable and continuous with slight pulses.
In light of the above findings, i will soon carry out the same 'Test Socket' test this time with Phone B plugged into the test socket via the micro filter along with the router also connected for a few days to notice any changes in the speeds and report back.
This leads me to a question. How likely is it that a phone can introduce noise into the line and affect the broadband connection? Has anyone else experienced this (or heard of)?
Also, since my connection has been constantly slow for a few months now, will it take longer than usual for my broadband speed to reach normality due to IP profiling (from what I have read around)?
Latest ADSL router statistics:
Uptime:
0 days, 5:37:55
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
888 / 462
Data Transferred (Sent/Received) [MB/MB]:
15.88 / 60.02
Output Power (Up/Down) [dBm]:
11.5 / 0.0
Line Attenuation (Up/Down) [dB]:
11.0 / 22.0
SN Margin (Up/Down) [dB]:
16.5 / 32.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
2 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
2 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast
Hope you had a great Christmas, and have a Happy New Year!

New HP All in One has slower broadband connection than my previous PC

I've just invested in a new HP AIO i7 Pc model 23-k470na, over the last 2 weeks I have noticed when testing the speed on Speedtest.net that I am only achieving between 87mbps and 95mbps where as with my older HP Elite i7 desktop I'm achieving around 155 to 160mbps
I have checked the Ethernet Satus shows the speed as 100 mbps
The Network adaptor is a Realtek PCIe GBE Family Controller
Any suggestions to achieve the broadband speeds I am used to and paying for
This question was solved.
View Solution.

Hello @fishyhooky,
I understand that your desktop computer's broadband connection is slower than your previous computer, and I would be happy to assist you in this matter!
Does the Internet speed increase if you try a new, shorter Ethernet cable? Have you tried updating the firmware on your router? In the meantime, I recommend following the steps in this document on Resolving Broadband Internet connection problems (Windows 8), as well as Troubleshooting Wireless Network and Internet (Windows 8). This should help improve the speed of your wireless network connection.
If the issue persists, I recommend contacting your Internet Service Provider to examine any issues that may be present on your wireless network.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Broadband dropping for 2 months and crackly phone ...

Hi,
Does anyone have any suggestions as to who I can contact in BT regarding an issue that has been going on for the last couple of months please?
My broadband connection drops off constantly and has to be restarted, sometimes take 30 minutes to work again then drops straight back off. The phone line is also crackly and getting worse. I have phoned the call centre in India and spoken to a number of different people who, whilst helpful and assuring me that they will 'own the problem', never manage to get it fixed. All say give it two or three days and they will call back to check but then - surprise surprise no phone call! Have spoken to 4 different people today and some say there is a fault whilst others say there is not - clearly there is, my broadband has been off 10 times in the 4 hours I've been trying to use it. Am getting very frustrated and starting to look at other providers..........

HI if your phone line is crackly then you need to phone 151 and report a noisy phone line but do not mention broadband when you do once the noise on your line is solved your broadband will improve changing providers will not help as broadband still comes over the same lines regardless of who the provider is
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow Broadband Connection - Likely IP Profile Issu...

Hello,
For an age I've had a rubbish broadband connection, but the hassle of call centres and engineer visits have put me off sorting it out. In August I got frustrated enough to try to get it resolved - I have a couple of work/study things that need a decent internet connection. After repeatedly trying all the troubleshooting guides and the suchlike, I finally noticed a reference to IP Profiles on the BTW performance test results.
Further research suggested my practice of turning the Home Hub 3 off when not in use has likely resulted in a fault profile being created, limiting me to 0.25Mbps. This conclusion was backed up by a relative and a friend who are BT engineers. I left the Home Hub 3 on for 30 days, but there was no improvement. I turned the hub on and off to see if it needed to reset itself, but no improvement. It has now been on for 12 days. The advice on the forum and from others seems to be that I need BTW to reset my profile as it has become set at the fault level, because I left it too long to sort out.
I have now sent an email to BT support, but the initial response suggests they are going to go through every step on the way, despite me laying out all of this. I keen to know your thoughts on if I'm in the right diagnosis area and whether there's a quicker way to get the IP Profile reset to see if that is the issue?
Many thanks,
Gavin
BTW Performance Test now:
Download speed achieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.8Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ASDL Line Status now:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 12 days, 22:13:59
Downstream: 286.3 Kbps
Upstream: 1.016 Mbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 31.5 dB / 6.0 dB
Line attenuation (Down/Up): 13.1 dB / 8.0 dB
Output power (Down/Up): 18.1 dBm / 12.7 dBm
FEC Events (Down/Up): 0 / 8929
CRC Events (Down/Up): 1 / 13883
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 2794
Error Seconds (Local/Remote): 1 / 441

it is not an IP Profile issue as on ADSL2+the profile follows the connection speed automatically your problem is a banded profile caused by a number of hub disconnections /restarts you need to maintain a stable connection 24/7 for the next 3/5 days and then your noise margin will then start drop and your speed start to increase this link explains more http://forumhelp.dyndns.info/speed/speed_drop.html
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

After no wifi connection for a month my iphone 4 won't sync images with pc?

I couldn't connect to the internet for a month, have been back a while now but the photos taken since being away haven't come through to my laptop windows 7

You will need to restore your phone as a new one using the itunes on your computer. This WILL erase everything on the phone but it will let you change the name of the phone and then you can add content to it.

Slow Broadband connection

How can I get a broadband speed problem properly investigated and resolved????
We have been having problems with both broadband and telephone connections for some time and reported this problem a number of times. Calling the 151 number is no help as after many minutes waiting I either get cut off or asked to perform all of the steps I have already completed by following the on line help.
A BT engineer visited to fix the phone line problem and stated that he felt the problem was a ground fault that is linked to the weather. At the time the engineer came and until the last couple of days the weather has ben fine (no rain) so the phone and broadband have been also fine.
Over the last few days it has started to rain again and the broadband connection has immediately deteriorated. The broadband is now constantly causing problems (regardless of time of day).
Our main broadband use is to stream and download video. This is always poor and is now not possible again due to the poor connection. We are for example unable to use BBC iPlayer, Sky Go, etc.
This is becoming very frustrating and the useable broadband service is not acceptable.

Thanks Edd,
I think Ive got the stats you need below, we are using a Business Hub on our home phone line.
We have tested the master socket and are connecting directly into it, there are no extensions.
I've tried to run a speed but it just freezes and wont run (after entered phone number and pressed go).
Thanks, Ian
DSL Line (Wire Pair):
Line 1 (inner pair)
Downstream Rate Cap:
16352 kbps
Downstream Atten. at 300kHz:
61.2 dB
Uncancelled Echo:
-5.8 dB
Ok
VCXO Frequency Offset:
-3.0 ppm
Ok
Final Rx Gain:
34.5 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
Impulse noise protection:
1.11
Delay of latency path:
8.00 ms
DSL DetailsDown Up
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
3408 kbs
754 kbs
Max Rate:
3408 kbs
756 kbs
Noise Margin:
5.6 dB
6.0 dB
Attenuation:
61.9 dB
39.4 dB
Output Power:
18.0 dBm
12.4 dBm
Protocol:
G.DMT2 Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC:
0/38
Rate Cap:
3408 kbs
Attenuation @ 300kHz:
61.9 dB
Uncanceled Echo:
-5.8 dB
Ok
VCXO Frequency Offset:
-3.0 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok

Slow broadband speed for weeks and sometimes drops...

I am having a slow broadband, getting very slow download and time-out.
Have a look at my BT Hub 2's line status. This hub is connected to the main socket, no other sockets or extension as I have cut out the internal cable extension to the faceplate (to rule out any interference or any problem with internal cable).
It is still the same and it gets quite a lot of errors in the space of nearly 15 hours, is this not good?
Regards
Line state
Connected
Connection time
0 days, 14:58:53
Downstream
1,312 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.8 dB / 7.0 dB
Line attenuation (Down/Up)
57.0 dB / 31.5 dB
Output power (Down/Up)
17.3 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
116739 / 0
CRC Errors (Down/Up)
22 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
12
Solved!
Go to Solution.

Still the same...
ADSL line status
Connection information
Line state   Connected
Connection time   3 days, 20:41:40
Downstream   1,312 Kbps
Upstream   448 Kbps
ADSL settings
VPI/VCI   0/38
Type   PPPoA
Modulation   ITU-T G.992.1
Latency type   Interleaved
Noise margin (Down/Up)   15.3 dB / 7.0 dB
Line attenuation (Down/Up)   57.0 dB / 31.5 dB
Output power (Down/Up)   17.3 dBm / 12.4 dBm
Loss of Framing (Local)   0
Loss of Signal (Local)   0
Loss of Power (Local)   0
FEC Errors (Down/Up)   118979 / 111
CRC Errors (Down/Up)   116 / N/A
HEC Errors (Down/Up)   N/A / 83
Error Seconds (Local)   69
I have to point it out that I do check the line status from time to time over the years and I do not recall seeing the noise margin much lower than 15db.

Slow Broadband Connection Speed

Hi,
I was wondering if anyone could offer some advice please. Thanks.
I have a BT Home Hub 2. I have had it for about 4 years. I have generally always received a very good stable broadband with speeds that are acceptable for my use.
About 5 weeks I started to have problems with the broadband connection dropping out several times a day and then the wifi signal being intermittent. I put up with it for a while but then decided to contact Customer Services.
After several phone calls to Customer Services I had replaced all filters and wiring and plugged my router directly into the Exchange socket in the wall. None of this made the slightest bit of difference.
Finally, about two weeks ago, I was asked to replace the router with another one which I did. This made an immediate improvement. I was told that it would then take about 10 days for my line to stabilise but I should see a gradual improvement in the speed over that time.
Since then the speed has actually gradually deteriorated and for the last couple of days it has been running at 0.6mbps (the slowest it’s run since the problems first started).
I’ve spoken again to the Customer Services who say that this is part of the stabilisation process and to be patient for a few more days and it will improve.
I’m not an expert but is the guidance I am being giving correct or am I being giving the round around? It just seems odd that the connection is getting worse not better. Am I perhaps just being too impatient and will it start to get better?
I’d appreciate any advice please.
Thanks.

Hi,
Thanks very much for the quick reponse. Thats much appreciated.
I think these areb the figures that you have asked for
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:49:38
Downstream
572 Kbps
Upstream
747 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
7.3 dB / 5.3 dB
Line attenuation (Down/Up)
56.5 dB / 33.6 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
17
Loss of Signal (Local)
198
Loss of Power (Local)
0
FEC Errors (Down/Up)
2282309 / 4294967243
CRC Errors (Down/Up)
1523 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1051
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
1. Best Effort Test:    -provides background information.
           Download Speed
           449 Kbps
         0 Kbps          500 Kbps
    Max Achievable Speed
         Download speed          achieved     during the test was - 449 Kbps
    For your connection, the acceptable range of speeds              is 100 Kbps-500 Kbps.
    IP Profile for your line is - 504 Kbps
2. Upstream Test:    -provides background information.
           Upload Speed
           891 Kbps
         0 Kbps          832 Kbps
    Max Achievable Speed
         Upload speed              achieved during the test was - 891Kbps
    Additional Information:
    Upstream Rate IP profile on your line is - 832 Kbps

Slow Broadband connection (not having to do with ISP)

My LAN connection is slower than should be and I'm SURE it is not ISP related
because when I tried to connect with a laptop PC the connection speed was almost double the one I had on the Mac.
I've heard about broadband tuner but I'm not running 10.4 Tiger so cannot use that also I'm not sure that may serve my problem well.
I can tell you that one thing I noticed is that right after starting the computer when I try to download something the connection speed starts at the normal level (around 600Kbit) and then slows down dramatically). Then if I try downloading something else the download speed is the same slow one I got to after the initial download (hope this makes sense). If not, I'll try to be more clear in my new post.
Please help.

I've been having a really similar problem... the problem for me is that connecting to the internet not only slows down the internet connection, it makes my whole computer really sluggish. Programs take forever to open, and I get the multi-colored spinning wheel of death for minutes at a time. I've tested it, and my connection is very fast with my PC laptop, and my iMac is fine opening programs until I plug in the ethernet cable.
Once I do connect to the internet, it usually takes about 15-30 seconds to open the main page of a website, but then I can navigate different links on that website at normal speed. However, if I switch to a totally different website, it's back to taking forever to open.
Anyone have any thoughts? I'm running 10.3.9 on an iMac. Any help would be appreciated... this connection speed is absolutely killing me!

Slow broadband speed for a while

Hello,
We had speed problems with our broadband last year, eventually an engineer came out and modified the socket so it looked like this:
Which is the I-plate/BT accelerator socket?
After a few days, our broadband speed increased to this level:
However, sometime late last year. Wester Power Distribution were performing some maintenance work on the power cables outside. During this work, the power was cut a few times and unfortunately it interrupted our broadband signal. Despite performing a power-cycle test on the router and connecting the ethernet cable to a different port, the only way to get the internet working again was to reset the router and input the login details etc again. Even though this happened qute a few months back, our broadband speed still hasn't returned to its previous speed. Here's the latest speedtest which was done today:
I thought that once the router maintained a constant connection to the exchange for over a week, the DSL connection rate and IP profile would increase. In such a case, why has my connection rate remained low?
Thank you.
Emyr.

Could you post your Router ADSL stats with show detail selected. Ppl will be able to help better then.
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Slow broadband connection for a month

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