Slow Broadband Connection - Likely IP Profile Issu...

 Hello,
For an age I've had a rubbish broadband connection, but the hassle of call centres and engineer visits have put me off sorting it out.  In August I got frustrated enough to try to get it resolved - I have a couple of work/study things that need a decent internet connection.  After repeatedly trying all the troubleshooting guides and the suchlike, I finally noticed a reference to IP Profiles on the BTW performance test results.
Further research suggested my practice of turning the Home Hub 3 off when not in use has likely resulted in a fault profile being created, limiting me to 0.25Mbps.  This conclusion was backed up by a relative and a friend who are BT engineers.  I left the Home Hub 3 on for 30 days, but there was no improvement.  I turned the hub on and off to see if it needed to reset itself, but no improvement.  It has now been on for 12 days.  The advice on the forum and from others seems to be that I need BTW to reset my profile as it has become set at the fault level, because I left it too long to sort out. 
I have now sent an email to BT support, but the initial response suggests they are going to go through every step on the way, despite me laying out all of this.  I keen to know your thoughts on if I'm in the right diagnosis area and whether there's a quicker way to get the IP Profile reset to see if that is the issue?
Many thanks,
Gavin
BTW Performance Test now:
Download speed achieved during the test was - 0.25 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.8Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
ASDL Line Status now:
ADSL Line Status
Connection Information
Line state:  Connected
Connection time:  12 days, 22:13:59
Downstream:  286.3 Kbps
Upstream:  1.016 Mbps
ADSL Settings
VPI/VCI:  0/38
Type:  PPPoA
Modulation:  G.992.5 Annex A
Latency type:  Interleaved
Noise margin (Down/Up):  31.5 dB / 6.0 dB
Line attenuation (Down/Up):  13.1 dB / 8.0 dB
Output power (Down/Up):  18.1 dBm / 12.7 dBm
FEC Events (Down/Up):  0 / 8929
CRC Events (Down/Up):  1 / 13883
Loss of Framing (Local/Remote):  0 / 0
Loss of Signal (Local/Remote):  0 / 0
Loss of Power (Local/Remote):  0 / 0
HEC Events (Down/Up):  0 / 2794
Error Seconds (Local/Remote):  1 / 441

it is not an IP Profile issue as on ADSL2+the profile follows the connection speed automatically your problem is a banded profile caused by a number of hub disconnections /restarts you need to maintain a stable connection 24/7 for the next 3/5 days and then your noise margin will then start drop and your speed start to increase this link explains more http://forumhelp.dyndns.info/speed/speed_drop.html
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    02:04:45, 16 Dec.   <<<<<<<<<<<<<<<<<<<< Limit of uservisible log >>>>>>>>>>>>>>>>>>>>
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    FAQ
    <script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
      1. Best Effort Test:      -provides   background information.
               Download Speed         
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             0 Kbps          500 Kbps
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             Download speed          achieved     during the test was - 449 Kbps
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        IP Profile for your line is - 504 Kbps      
      2. Upstream Test:      -provides   background information.
               Upload Speed         
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             0 Kbps          832 Kbps
        Max Achievable Speed      
             Upload speed              achieved during the test was - 891Kbps
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        Upstream Rate IP profile on your line is - 832 Kbps      

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    Ok
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    Many many thanks in advance.
    Btw, I'm new to this forum. I'm sorry if there's any offensive words used.

    DavidM wrote:
    Hi vofsanity2,
    Thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
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    I am pleased to say that thanks to moderator intervention I was contacted by Kevin who arranged for an OR Engineer visit.
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  • Very slow Broadband in Crawley after "Upgrade to u...

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    FAQ
    Test1 comprises of two tests
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    0 Kbps
    250 Kbps
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    Hi DCAI
    I can have this investigated for you.
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    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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  • Very slow broadband and connection keeps dropping

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    Solved!
    Go to Solution.

    Hi jacoma,
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  • Broadband connection - none/slow

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    if you can hear line noise then that need fixing first you need to check the noise is heard using the test socket if it is then report it to BT Faults on 151 with no mention of broadband in the call once that noise is resolved your broadband should start to improve
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Ongoing Broadband connection drops and slow speed ...

    Over the last few weeks i seem to be having random issues with my Broadband connection and teh connection has become very unstable and unreliable
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    Connection time
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    Upstream
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    VPI/VCI
    0/38
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    Modulation
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    Line attenuation (Down/Up)
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    Loss of Signal (Local)
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    Loss of Power (Local)
    0
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    CRC Errors (Down/Up)
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    HEC Errors (Down/Up)
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    Error Seconds (Local)
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  • Broadband connection dramaticly slow

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    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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