Slow broadband. Fair usage exceeded??

Hi,
Just wondering if anyone can help me.
I am on BT option 3 and had no idea that they had a fair usage policy until I recieved this E-mail -
Dear Customer,
We thought you'd like to know that your broadband usage in April is now above 80GB.
In accordance with our Fair Usage Policy, and to protect the online experience of all our customers, if your monthly broadband usage goes over 100GB, we'll restrict your broadband speed at peak times (typically this is between 5pm and 12am, but these times may change depending on the demands on the network) to 1Mbps for 30 days.
Please note: your service won't be affected in any other way - we'll restrict only your speed, not the amount you can upload and download.
We'll email you again to let you know if your usage exceeds 100GB. For more information please see our Fair Usage Policy.
Since then my broadband has been running at a snails pace. It is now 00:30 and running the BT speedtest at speedtester.bt.com I get this result:
Download speedachieved during the test was - 446 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :4160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Why?
I used to get speeds of 5-6mbps and now I'm getting this? What does it mean "The acceptable range of speeds is 50-500 Kbps"??
I want my fast connection back.
Yes I over downloaded this month (mostly due to streaming HD movies on zune) but the e-mail states I will only be throttled at peak times. Its nearly 1 am and my connection is terrible!! The only source of TV in my house is the sky player on the xbox and it wont even connect. Its been like this for days now. If anyone can help I would be much obliged.
Thankyou.

Legion wrote:
Hi,
Just wondering if anyone can help me.
I am on BT option 3 and had no idea that they had a fair usage policy until I recieved this E-mail -
Dear Customer,
We thought you'd like to know that your broadband usage in April is now above 80GB.
In accordance with our Fair Usage Policy, and to protect the online experience of all our customers, if your monthly broadband usage goes over 100GB, we'll restrict your broadband speed at peak times (typically this is between 5pm and 12am, but these times may change depending on the demands on the network) to 1Mbps for 30 days.
Please note: your service won't be affected in any other way - we'll restrict only your speed, not the amount you can upload and download.
We'll email you again to let you know if your usage exceeds 100GB. For more information please see our Fair Usage Policy.
Since then my broadband has been running at a snails pace. It is now 00:30 and running the BT speedtest at speedtester.bt.com I get this result:
Download speedachieved during the test was - 446 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :4160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Why?
I used to get speeds of 5-6mbps and now I'm getting this? What does it mean "The acceptable range of speeds is 50-500 Kbps"??
I want my fast connection back.
Yes I over downloaded this month (mostly due to streaming HD movies on zune) but the e-mail states I will only be throttled at peak times. Its nearly 1 am and my connection is terrible!! The only source of TV in my house is the sky player on the xbox and it wont even connect. Its been like this for days now. If anyone can help I would be much obliged.
Thankyou.
Hi Legion, when did you reveive this email ? It says April in the text, it's now almost June.
Have you checked other email accounts (including any spam folders via webmail) - in case the 100GB throttle email has been received. The email does say "typical peak period" - what does your connection test say this morning ?
Note that the IP profile says 500, it could be a coincidental line problem glitch. Give your router a power cycle (close the connection via the router login, power down, wait a few minutes, then power up). See if anything with regard the profile has altered. Even so, it can still take a couple of days for the speed to increase ....
BT Mod support, this whole thing needs sorting out asap. The email does *NOT* give any useful detail, just "over 80GB" - what does that actually mean ? I'll keep saying it until something is done - change the wording and put the actual usage and date/time reached in the email. Give the user daily figures. Also implement an email system gviing the user notice when 50GB is reached (again with exact usage at a date/time). Put 100GB in the FUP documentation, so that people are aware of this figure. It's not a secret any more.
It's simply not good enough these days with the ever increasing usage and reports of people like Legion.
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Similar Messages

Fair Usage Policy On Total Broadband Option 3?

I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
If my answer was helpful, please give me a star by clicking the star on the left hand side.
Thank you.
Solved!
Go to Solution.

robo878 wrote:
I know the usage on BT Total Broadband isn't actually unlimited and it has a fair usage policy. This used to be 100GB but since BT Infinity came in I can't seem to find the policy on BT's site. Has it changed?
Hi.
The 100GB figure has never been on the fair use policy site, and neither does the new figure of 300GB appear (it's been that since middle/late August).
For details see my shortcuts options 14a-c
http://www.andyweb.co.uk/shortcuts
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Fair Usage Policy On Total Broadband Option 3 - us...

Hi there!!!
I got kouple of question about this Fair Usage and hope someone will help me to get clear with it....
I started to experience some difficulties with connection lately, specially till 5pm....I'm on unlimited Option 3 and I know that Fair Usage Policy applies to heavy users... But since I haven't got any warnings from BT how do I know that I used my limit and they cutting my connection ????
Is there a option to monitor your usage with Unlimited connection???
Hope to get any answer which might help
Thanks!!

As I sad before I got connection beck today at 5pm...so it's connected since then. Till 5pm I wasn't able to connect at all...
here are results of the test:
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
2. Upstream Test: -provides background information.
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
Download Speed
14958 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 14958 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :17169 Kbps(DOWN-STREAM), 1172 Kbps(UP-STREAM)
IP Profile for your line is - 15000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 21.69:22.21:56.1 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload Speed
946 Kbps
0 Kbps
1172 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 946 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1172 Kbps

Fair Usage Policy - 6 hours per day exceeded

Hi,
My Fair Usage Policy - 6 hours per day is about cross the limit. Is there any ways to reset it before GMT 0000hrs
rgds

Unfortunately no
Otherwise if everyone could reset it on their own then there is no point for the restriction.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Extremely Slow Broadband + No Dial Tone

Hi there, I'm looking for some help.
Just a few details first.
BT Total Broadband
HUB: HomeHub 2.0
Residing: S66, South Yorkshire
Speed: Up to 20mb (Apparently - normally around 7ish.)
3 machines connected: 2 Wireless Laptops and Ethernet LAN connected PC. Only the PC is currently connected.
So, the problem I'm having is that the Internet, as of around... 2pm yesterday, has been EXTREMELY slow. I've run speed tests, reset the HUB, restarted the HUB, returned to default on the HUB and everything. It's currently running at a seriously reduced rate. Not to mention - for some reason, no matter which socket I plug the Phone in, the landline is completely dead.
ADSL Information from HUB.
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:11:26
Downstream
256 Kbps
Upstream
256 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
13.9 dB / 6.0 dB
Line attenuation (Down/Up)
62.5 dB / 31.5 dB
Output power (Down/Up)
1.3 dBm / 0.5 dBm
As you can see, the upstream and downstream is terribly low. I can't see us being capped because we upgraded the internet not 2 months ago in which we were advised, unlimited broadband - that being said, there is no way we could have broken the fair usage policy as even though there are 3 machines connected some days, the two laptops are used by my girlfriend and her mother, for things like Facebook, not streaming 55 million movies.
That being said, even if we hammered the internet on a minutely basis and DID exceed the fair usage policy - it doesn't explain why the landline is completely dead. Even the phone has no power - which is odd - because none of them do.
There seems to be 3 faults in areas I'm not even sure are close to us - but could that affect us? I'm not sure.
Any assistance with this would be awesome, as it seems the BT Broadband Help system is incredibly useless at best and I have absolutely no way of contacting BT themselves, due to the dead phone and well - I've heard BT have a live chat thing on the website, but finding it seems they LOVE to hide it.
Thanks in advance,
Robert

Okay, new turn of events. The phone is apparently working - both my Nan and Girlfriend have called and it's ringing their side, but my phone must be dead. Awesome BT Phones.
Next - looks like we've been capped - not sure how or why, havn't used anywhere near 10GB this month.
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
126 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 126 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :256 Kbps(DOWN-STREAM), 256 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Have a friend contacting BT to report a fault. Probably isn't one though on the line, seems like the problem with the phone is that the phone is just broken maybe? Which is odd, all it does is sit on the HUB not doing a great deal, no damage to it, nothing spilled on it.

Fair Usage - but how do you tell??

Yesterday morning I had an automated email from BT saying that I was up to 80GB d/l for May, and that my speed would be throttled if I went over 100GB. I'm on Option 3, and this is the fair usage policy kicking in. This morning I had another email saying that I was over 100GB! So, I spent 1 hour on the phone today trying to find someone in BT who could tell me how the 20GB was racked up in a day. No chance! Nobody seems to have a record other than some sort of cumulative ticker. Yes I can download a broadband monitor (which I actually did after the first email), but if it's at odds with what BT says where are you then if they don't have detailed records? Records on the router are pretty useless although show since rebooted on Monday:
Connection time
3 days, 04:48:24
Data Transmitted/Received (MB)
915.9 / 1986.5
So, about 2 GB, NOT 20. I'd challenge anyone on an 8 meg line to actually get enough speed to actualy d/l 20GB in a day!! And no, no one's broken in to my wifi connection.
I'm really annoyed with BT now and wished I hadn't swapped from Nildram, who had records online right down to your last session.
What now?

dlp wrote:
Yesterday morning I had an automated email from BT saying that I was up to 80GB d/l for May, and that my speed would be throttled if I went over 100GB. I'm on Option 3, and this is the fair usage policy kicking in. This morning I had another email saying that I was over 100GB! So, I spent 1 hour on the phone today trying to find someone in BT who could tell me how the 20GB was racked up in a day. No chance! Nobody seems to have a record other than some sort of cumulative ticker. Yes I can download a broadband monitor (which I actually did after the first email), but if it's at odds with what BT says where are you then if they don't have detailed records? Records on the router are pretty useless although show since rebooted on Monday:
Connection time
3 days, 04:48:24
Data Transmitted/Received (MB)
915.9 / 1986.5
So, about 2 GB, NOT 20. I'd challenge anyone on an 8 meg line to actually get enough speed to actualy d/l 20GB in a day!! And no, no one's broken in to my wifi connection.
I'm really annoyed with BT now and wished I hadn't swapped from Nildram, who had records online right down to your last session.
What now?
Hi.
This is the massive problem that BT fails continually to answer. The initial email only says that you have exceeded 80GB, it could actually be 99.5GB if the user had got say 20GB a previous day. This omission is appalling in my view and needs correcting immediately, as users are not given accurate figures. As can be seen by all the folk posting on this topic, the belief is that the user has possibly just surpassed 80GB.
They have said that there are no daily figures, I challenge this to be completely incorrect and false, otherwise people would not have received emails on 2 consecutive days as the OP above.
To the moderators, I ask again - please can you tell us how the data is added up on a per user basis. When is the system polled (it is *clearly* daily at least, otherwise you need to explain how these emails could have been sent).
I've also said before that I believe an email should be sent when 50GB are reached, this should be very easy to implement.
Just for info, a continuous download of 400KB/s (e.g. on a line in excess of 4Mbps) - will result in 20GB in about 14.5 hours.
http://www.andyweb.co.uk/shortcuts
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BT Option 3 & 'Fair Usage'?

have lodged a complaint about this - Option 3 states 'unlimited broadband', and the only reference to any limitations is the phrase 'subject to network management'. This was part of the package sold to me over the phone as a replacement for my existing plan given my family are heavy users and i was regularly being billed for over-use on the previous deal. No mention was made then of a 100GB limit per month, no action has been taken seemingly by BT to slow down my speed, I received no email warning me about this, and there's no mention of 100GB in my contract nor anywhere on the website, even on the fair usage page. In fact, the only network management I can see is someone charging me 40 quid on my last bill.
Rang up before Christmas and told by BT adviser that the charge was incorrect as I was on unlimited and would be taken off the bill. No it wasn't.
Rang last night to lodge complaint - dept closed at 8.05pm, even though website states it's 9pm.
Compliants rang my mobile today and didnt leave a message.
Rang this evening, to be told of the 100GB limit (does 300GB apply to Infinity?) - a limit on an unlimited plan? Is my usage unfair (two teenagers in house!)? Why the air of mystery about these figures?
Anyone else feel misled?

300gb applies also to total broadband option 3
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Total Broadband additional usage charges ...

I'm a loyal BT Phone & Broadband customer (have been for 15 years) and I was somewhat shocked upon receiving my latest quarterly bill to notice that my direct debit payments had been bumped up by quite a bit - closer investigation (of this and the previous bill!) revealed that I've been incurring significant additional broadband charges for at least the last 4 months (as I've exceeded the 10 Gb/month limit on Total Broadband 1).
I promptly called BT and got upgraded to the Total Broadband 3 package (300 Gb/month limit) and ended up with a cheaper deal all round than I had before!
This does however leave me about £150 out of pocket and with a slightly bitter taste in my mouth though ...
Granted, it's my problem for not noticing I'd started going over the 10 Gb/month limit early on [my excuse is that with a very busy life I tend to scan the headline figures on the first page of the bill and only investigate if these seem unusual]
Nevertheless, I would have expected BT, in the space of the last 6 months, to:
a) have the courtesy to notify me more proactively that I'm exceeding the "fair usage" policy limits and/or
b) Move me up to the next level automatically (seeing as it's ended up cheaper anyway?) and/or
c) Have somebody call me to suggest that I might want to upgrade to save significant costs ...
Has anybody else had a similar experience ?
I will add though that I'm very happy with BT's service otherwise - just think this particular point merits raising as a matter of principle!

Hello alexm3. Yes, I have had the same problem. Although I already had a BT landline, I switched in Sep 2010 to a total broadband package Option 1, (at £7.99 p.m.) thinking 10gb was downloads. Had an email to my normal aol.com account telling me after the first week that I'd used 7gb. Took 3 weeks to upgrade to Option 2 with 40gb, still went over the usage, and incurred £50 charge, and this month is £20 extra charge, while waiting to upgrade to Option 3.
I have now been offered Option 3 at £40 p.m. plus line rental of £13.50, plus calls (average £20 p.m.) so look like I am going to be paying over £70 p.m.
I did also find 22 emails last week in my btinternet.com Inbox although I have indicated I only use my old aol.com email address but they cannot use that although BT have been corresponding with me on that one since day 1
Their usage monitor only tells you if you are within or over your usage allowance, not how you've used it!
Good Luck

Painfully slow broadband (plus losing dial tone)

Hi everyone,
On Saturday night our broadband connection plummeted from a usual download speed of 200kbps (download speed, not connection) to what is now struggling to hit 15-20kbps. Along with the much slower broadband our phone has also been cutting out/losing dial tone/going incredibly quiet.
We called BT last night, told them the issues and after 45 minutes we we're told that the line was fine, it was an issue on our end and nothing else would be done.
Well this morning I spent a couple of hours messing around, connecting the router and phone to the master socket using multiple new ADSL filters, multiple other cables, everything I can think of and nothing has helped. It isn't just a WIFI issue either because although we use a few WIFI systems (android smartphone, Xbox 360 and a laptop) my main PC is connected to the router via an ethernet cable.
I'm lost for ideas though - I'm disabled and I'm unable to get out of the house often (trying to sort out the router this morning has even left me with a fair deal of pain) so the internet is my connection to the outside world via gaming and stuff, but since Saturday night I've been unable to do pretty much anything due to this issue and I'm just lost so please, if anyone can help I would appreciate any advice I can get right now.
This is the info from the connection section of the hubs page:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:56
Downstream:
416 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 10.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
14.8 dBm / 11.9 dBm
FEC Events (Down/Up):
55 / 14
CRC Events (Down/Up):
33 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
22 / 0
Error Seconds (Local/Remote):
0 / 0

Thanks a lot for the help so far, however I'm still having problems ...
So we did as you advised and reported the fault, then a couple of days ago (wednesday night-thursday) the phone line improved, as did the routers connection to the internet. The router is now connecting at at about 1.8mbps and the quiet line test on the phone is completely silent ... however my download speed hasn't seen any kind of improvement at all, even before all this rain and flood warning.
Could this be a problem with the router itself? Like I said originally, I've got multiple devices connected both wirelessly and wired (multiple cables tested) and according to the router and BTs speedtest it's connected perfectly, so I'm now just wondering if it could be a problem with the router not relaying the data fast enough?
It's been close to a week since this started so I'm just completely clueless - for someone who has problems leaving the house and connecting to the outside world by other means it's been a really tough week.
Thanks again for the help anyway.
By the way, my routers new stats are:
Connection information
Line state:
Connected
Connection time:
0 day, 10:54:14
Downstream:
1,824 Kbps
Upstream:
448 Kbps
(Short connection time because I restarted the router to see if the rain maintenance may have helped)
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.4 dB / 13.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
17.9 dBm / 11.9 dBm
FEC Events (Down/Up):
79660 / 29
CRC Events (Down/Up):
66 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
138 / 3
Error Seconds (Local/Remote):
0 / 0

Is the Fair Usage Policy still 300gb?

Is the Fair Usage Policy still 300gb?
The reason I ask is that I've just checked and I'm at 294gb up until 23:59 on the 27th yet I haven't received any speed restriction warning emails this month when you usually get a mail at 240gb.
Solved!
Go to Solution.

Confirming Infinitechris reply.
If you are a P2P user note the part I have highlighted in Bold.
Quote below is from KerryG message #18 in THIS THREAD.-
Re: BT TO SCRAP 300GB LIMIT!.
on 08-03-2011 16h27
Hi everyone
Yes, this is true! BT Total Broadband and BT Infinity customers will benefit from the removal of Fair Usage Policy (FUP) controls when they begin to be removed from April 2011. Once removed, heavy user customers will be able to download/stream as much as they wish without having their speeds restricted.
BT will remove the FUP controls currently applied to customers with ‘atypical’ usage. Today atypical users are restricted at 300GB usage and account for less than 0.5% of the BT customer base. BT will not target any individuals with restrictions based on usage levels. However, we still have traffic management policies that will restrict certain applications / protocols, such as P2P, when the network is busy.
As BT continues to invest in the network and network bandwidth we can now remove these restrictions and ensure the experience of the wider customer base.
(Note that charges will still apply for going over limits on BT Total Broadband Options 1&2 and BT Infinity Option 1 but traffic will not be managed.)
Thx
Kerry
BTCare Community Manager
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Fair usage policy violation blocking

Dear Sir,
This has reference to your e-mail dated Augut 17th 2014, regarding fair usage policy violation.
This is to confirm that I am a law abiding citizen and I hereby also confirm that I have been using skype only for my personal, individual and non-commercial usage only.
Under the circumstances, you are requested to kindly restart the blocked services forthwith and confirm.
Thanking you,
Yours faithfully,
Hari1987

VINCQ wrote:
i got a mail about fair usage policy violation blocking. i didn't sharing and use it for commercial. how can i fix this problem.
Hello and welcome to the Skype Community.
You received this message because you have exceeded the call limits set out in this document:
http://www.skype.com/en/legal/fair-usage/
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Fair usage policy

Does BT`s fair usage policy work both ways?? In the months when i dont use Broadband as much, why isnt this discounted off the months when i do? Surely on a fair usage policy this should apply!

Nice idea but its their usage policy and is fair to them so comes under the title of "who said life was fair"
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Please help , regarding fair usage policy....subsc...

Hello Dear Moderator,
My skype id is pavank77
I had accidnetaly exceeded the unlimited india calling subscription on 1 april 2012 and my call would not connect, The subscription is still not active on 2 April 2012....According to skype as far as i searched in the forum it should be active today....
Please Help regarding this matter. Skype calling is important to me as i am far away from home.
I would highly appreciate your help.
Warm Regards,
Pavan

I am sorry to hear that your account has been suspended due to Fair Usage Policy.
For Skype to fully assist you with this concern, we can go through the email verification form by just clicking this link below:
https://support.microsoft.com/skype/hostpage.aspx?language=en&locale=EN-US&oaspworkflow=start_1.0.0....
1. Once you are on that page, choose Account and Password.
2. Choose Blocked Accounts.
3. Click on Next.
4. Click on Email Support.
5. Kindly fill out the form.
**Please make sure to enter as much information as you can for them to collate enough data to authenticate your identity. It is also important to include the Service Request number together with the issue <SR# - ISSUE>, on the subject field. Once the form is completed it will be forwarded to a special team who will handle your case. You will then receive a follow-up email and will be assisted further in resolving the issue/processing your request.
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Slow broadband. Fair usage exceeded??

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