Slow broadband since 3 days
Hi, I got BT fot 1 year and everything was all right. But for 3 days now it's very slow.
Normaly I got 5m, now it's 300ko ! Stange thing : It was working at 3am this morning (5mega), but not anymore.
I tried to reset/restart the box, it still the same.
Not sure about it so here is a picture. It's what i'm using for 1 year
Here is what I did before the 2nd screenshot :
Step 1:- Ensure your computer is plugged into the broadband line to be tested.This speedtester will not work on iPads/Tablets,smartphones or other mobile devices.
Step 2:- Ensure your computer is directly connected to your modem/router via an Ethernet Connection (i.e. not via a wireless or powerline adapters).
Step 3:- Ensure that any wireless adaptor in your computer is switched off.
Step 4:- Close any programs that may be running on your computer.This in cludes any background programs such as anti-virus software (such as Norton McAfee, or NetProtect+) corporate VPN or Peer2Peer client.(Please ensure you re enable any anti-virus software after you have finished testing).
Step 5:-Reboot your modem/router by powering it off,waiting one minute,and then powering it up again.Wait for any lights on the modem router to stabilise before the starting the test.
Step 6:-Restart your browser.
Step 7:-Ensure that no other people or devices(eg. broadband-connected TV set-top box) are using the broadband line to be tested.
Similar Messages
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Slow broadband since line fault fixed
Good Afternoon,
A few weeks ago my Broadband dropped out completely which was due to a line fault which has since been repaired. Prior to the line fault I had a connection / download speed close to 1.8Mbps.
Since the fault has been 'repaired' I have struggled to keep a stable connection, the Broadband drops out randomly and is also much slower (almost unbearably slow). I have done all the home help checks etc. and having read many posts on this forum I have concluded that part of the problem may be my Noise margins.
I have not reset my router for several days and have had a connection for over three days now.
Here are the stats from my router and results of the BT Speed test:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 03:24:38
Downstream:
576 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.2 dB / 18.0 dB
Line attenuation (Down/Up):
61.1 dB / 31.5 dB
Output power (Down/Up):
16.3 dBm / 12.2 dBm
FEC Events (Down/Up):
420072 / 382
CRC Events (Down/Up):
676 / 85
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1566 / 45
Error Seconds (Local/Remote):
592 / 238
Speed test results:
Download Speed (Mbps): 0.50
Upload Speed (Mbps): 0.32
Ping Latency (ms): 52.75
To reiterate - nothing in my setup has changed and I haven't done anything that could have caused the problems. The problems have been since the line fault (which I reported as a fault and have had closed out) was repaired.
I will contact the mods for help and see if they can do anything.
Solved!
Go to Solution.Ok, couple of things,
Roger, did the quiet line test - no problems.
John,
I went to check the wiring and found (as I suspected) that both the socket where I plug the router in and the phone extension are hard wired into the faceplate front of the socket that plugs into the test socket - if that makes sense. It assume it shouldn't make any difference though. All my problems have been since the line fault that BT traced and fixed, not problems with my internal wiring. As mentioned previously, my connection and speeds have been fine until the outside fault.
So in checking this, I disconnected my router :-(
It has reconnected and I will post the stats and test results below. What is going on? My connection rate has leapt up to 1.18Mbps but download rate is still poor.
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:17
Downstream:
1.156 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.7 dB / 19.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
17.4 dBm / 12.2 dBm
FEC Events (Down/Up):
28 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
600 / 239
Speed tester results:
Download speed achieved during the test was - 0.37
Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional
Information:
Your DSL Connection Rate :1.18 Mbps(DOWN-STREAM),
0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps -
Slow broadband since line upgraded
My boradband speed seems to have slowed. For example I can no longer use BBC iPlayer on my Smart TV or PVR. It may be an amazing coincidence, but it seems the speed went slower at around the time BT sent me an email telling me that they had upgraded my line (13th December 2011). The email said to give it a 10 days to settle, but after 2 months it does not seem to have improved.
BT Speed test say I am getting 1.7Mbps out of 2.3Mbps but it feels slower. uSwitch are showing me as the slowest boradband connection of any house in my street at 1.4Mbps download / 0.3 upload. My Neighbours are apparently getting 2Mbps to 3.1Mbps via BT (and over 5Mbps from other suppliers).
Here are the details from my BT broadband router in case they help...
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 3:22:33
Downstream 1,728 Kbps
Upstream 344 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.3
Latency type Interleaved
Noise margin (Down/Up) 5.8 dB / 5.0 dB
Line attenuation (Down/Up) 52.5 dB / 25.4 dB
Output power (Down/Up) 0.0 dBm / 12.9 dBm
Loss of Framing (Local) 41
Loss of Signal (Local) 4
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 4294967282
CRC Errors (Down/Up) 3908 / N/A
HEC Errors (Down/Up) N/A / 10
Error Seconds (Local) 12274
Do you think this a problem with my connection or my local equipment?
cheers,
JohnThanks for speedy replies. Your assistance is appreciated and have followed the links and read the advice as best I could.
I plugged laptop directly into home hub (with Cat5) and did speed test and got the results below. This seems slower than I would have expected, but would value other peoples judgement.
1. Best Effort Test: -provides background information.
Download Speed
1.51 Mbps
0 Kbps
2 Mbps Max Achievable Speed
Download speed achieved during the test was - 1.51 Mbps For your connection, the acceptable range of speeds is 800 Kbps-2 Mbps. IP Profile for your line is - 1.52 Mbps
2. Upstream Test: -provides background information.
Upload Speed
304 Kbps
0 Kbps
832 Kbps Max Achievable Speed
Upload speed achieved during the test was - 304Kbps Additional Information: Upstream Rate IP profile on your line is - 832 Kbps
We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Then I did a “quite line test” and heard only the faintest hints of noise.
Then I plugged home hub into the master socket, and did repeat “quite line test” and again heard very similar low levels of noise. Then I got the ADSL info from hub again, with following results:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:06:52
Downstream
2,019 Kbps
Upstream
376 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
6.3 dB / 6.0 dB
Line attenuation (Down/Up)
54.0 dB / 25.5 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
52
Loss of Signal (Local)
5
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 54
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 29
Error Seconds (Local)
12434
Even I can spot that this is different. Although I am not 100% sure what all the differences means, the Noise Margin is now better (6dB+). If understand what I have read this is good/OK. Given this I repeated the speed test (an hour after first one), with following results:
1. Best Effort Test: -provides background information.
Download Speed
1.76 Mbps
0 Kbps
2 Mbps Max Achievable Speed
Download speed achieved during the test was - 1.76 Mbps For your connection, the acceptable range of speeds is 800 Kbps-2 Mbps. IP Profile for your line is - 1.78 Mbps
2. Upstream Test: -provides background information.
Upload Speed
286 Kbps
0 Kbps
832 Kbps Max Achievable Speed
Upload speed achieved during the test was - 286Kbps Additional Information: Upstream Rate IP profile on your line is - 832 Kbps
We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
I then carried on with some sort of QoS testing it offered and got the following:
1. Assured Rate Test: -provides background information.
Download Speed
1.85 Mbps
0 Kbps
0 Kbps Max Achievable Speed
Download speed achieved during the test was - 1.85 Mbps For your connection, the acceptable range of speeds is 0 Kbps-0 Kbps . Additional Information: Assured Rate IP profile on your line is - 0 Kbps
We were unable to identify any performance problem with your service at this time.
Given the above, it looks to me that some part of the problem is the internal phone wiring / noise beyond the master socket. Is that how others read this?
I also think that even going to the master socket I am still getting relatively slow download speeds compared to neighbour on the same exchange – and so that needs investigating too.
Cheers,
John -
Hi,
Can anyone help. My exchange has been upgraded to ADSL2+ on 16th June. I was hoping for a big improvemnet on broadband speed but it went from 3.5 to 4.5. BT website states my line should reach between 10-19 now.
I have done the silent line test with was OK.
I got the free I-Plate/Broadband Accelerator but when I put that on the master socket I have no telephone or broadband connection in the house.
BT speed test results:
Download 5.68 IP 6.0
ADSL stats
Is there anything I can do to improve the situation? Do i need to get my master socket checked out?
Hope someone can help?
Thanks in advance,
Erica
Solved!
Go to Solution.your connection speed is 17mb but the figure fron speedtest of 10mb is your download speed. try btspeedtester but use the beta version and see waht that gives as download speeed
would you normally have the router conencted to the master socket? if so then fitting a filtered faceplate NTE2000 like this will give best connection and no need for filters. downside is you need router connected to this socket as broadband will not work in any extension. this is a straightforward replacement for the front plate you have taken off and you extension is conencted to terminals 2 & 5 on the bottom just like it is at the moment. this can be a DIY job as all internal wiring is your responsibility
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Super slow broadband since install 4 December
i have had 3 engineer visits who say line is good, my speed has stayed the same 1.2meg, it sometimes goes really bad that i just can not get on line, i phoned tech support who just keep telling me wait 48 hrs, they are just plain useless, who can i next complain too next. if they can not get me speed up, then i want broadband cancelling with out penalty, and i will move too sky or talk talk
This problem went away when OS X 10.4.7 was released.
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BT Infinty 2 slow speed since day 1
I have recently upgraded to BT infinity 2, got a new Home Hub 5 previously I had a hub 4 on broadband. When I was on broadband I got a good speed of 16 meg. Now I am on Infinity 2 for some unknown reason I am only getting under 2 meg even though my IP profile and ASDL checker states I should be getting 70 meg plus. I have spoke to numerous persons on helpdesks and had two engineer visits still unable to solve the issue. I have tried rebooting the hub, turning off smart set up, deactivating parental control. My last engineer visit even swapped over the hub for my hub 4 and connected an openreach modem still no change. There is no issue with the master socket as both engineers have tested this and it gives the proper 70 meg speed. This is being going on for a fortnight and I am running out of options to try.
Can you try an alternative speedtest and post the graph, please? http://labs.thinkbroadband.com/ispa/
If you found this post helpful, please click on the star on the left
If not, I'll try again -
Help Required - Slow Broadband
I need help!
I've been suffering with slow broadband since joining BT in in November. When I signed up they estimated performance would be around 2Mb but I'm getting less than 25% of that.
The results from the broadband test are :-
Download Speed achieved 443 Kbps against a acceptable range of 50-500 Kbps
IP profile for line 500 Kbps
DSL connection rate 576 Kbps (down-stream) 288 Kbps (up-stream)
I have fitted a BT accelerator with no improvement and tried moving my router to the master socket which also made no deference. I'm using the PC a lot more now and at times the performance is bordering on unusable so any help would be greatly appreciated.
When I initially switched I had two hubs fail in quick succession (one power supply failure and a replacement that would not restart from sleep mode) which caused the link to be up and down like a yo-yo in the first few weeks and I'm wondering if this has confused the exchange. The third router has been fine.
Solved!
Go to Solution.Keith
Thanks for the reply I am using a Home Hub 3 and the information is below. I've also tried a quite line test and it had no noticeable noise.
ADSL Line Status
Connection information
Top of Form
Line state:
Connected
Connection time:
21 days, 01:57:52
Downstream:
576 Kbps
Upstream:
288 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
16.6 dB / 19.0 dB
Line attenuation (Down/Up):
54.5 dB / 31.5 dB
Output power (Down/Up):
15.5 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 40
CRC Events (Down/Up):
7004 / 453
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
3451 / 177
Error Seconds (Local/Remote):
0 / 0
Bottom of Form -
From the old forum.... Slow broadband speeds in th...
FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse... Click to reply to this thread Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM in response to: John Jorgensen in response to: John Jorgensen
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Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM in response to: alison griffiths in response to: alison griffiths
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Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM in response to: John Jorgensen in response to: John Jorgensen
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You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM in response to: anthony dickerson in response to: anthony dickerson
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Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply. -
Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation. -
Painfully slow broadband (plus losing dial tone)
Hi everyone,
On Saturday night our broadband connection plummeted from a usual download speed of 200kbps (download speed, not connection) to what is now struggling to hit 15-20kbps. Along with the much slower broadband our phone has also been cutting out/losing dial tone/going incredibly quiet.
We called BT last night, told them the issues and after 45 minutes we we're told that the line was fine, it was an issue on our end and nothing else would be done.
Well this morning I spent a couple of hours messing around, connecting the router and phone to the master socket using multiple new ADSL filters, multiple other cables, everything I can think of and nothing has helped. It isn't just a WIFI issue either because although we use a few WIFI systems (android smartphone, Xbox 360 and a laptop) my main PC is connected to the router via an ethernet cable.
I'm lost for ideas though - I'm disabled and I'm unable to get out of the house often (trying to sort out the router this morning has even left me with a fair deal of pain) so the internet is my connection to the outside world via gaming and stuff, but since Saturday night I've been unable to do pretty much anything due to this issue and I'm just lost so please, if anyone can help I would appreciate any advice I can get right now.
This is the info from the connection section of the hubs page:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:56
Downstream:
416 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 10.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
14.8 dBm / 11.9 dBm
FEC Events (Down/Up):
55 / 14
CRC Events (Down/Up):
33 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
22 / 0
Error Seconds (Local/Remote):
0 / 0Thanks a lot for the help so far, however I'm still having problems ...
So we did as you advised and reported the fault, then a couple of days ago (wednesday night-thursday) the phone line improved, as did the routers connection to the internet. The router is now connecting at at about 1.8mbps and the quiet line test on the phone is completely silent ... however my download speed hasn't seen any kind of improvement at all, even before all this rain and flood warning.
Could this be a problem with the router itself? Like I said originally, I've got multiple devices connected both wirelessly and wired (multiple cables tested) and according to the router and BTs speedtest it's connected perfectly, so I'm now just wondering if it could be a problem with the router not relaying the data fast enough?
It's been close to a week since this started so I'm just completely clueless - for someone who has problems leaving the house and connecting to the outside world by other means it's been a really tough week.
Thanks again for the help anyway.
By the way, my routers new stats are:
Connection information
Line state:
Connected
Connection time:
0 day, 10:54:14
Downstream:
1,824 Kbps
Upstream:
448 Kbps
(Short connection time because I restarted the router to see if the rain maintenance may have helped)
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.4 dB / 13.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
17.9 dBm / 11.9 dBm
FEC Events (Down/Up):
79660 / 29
CRC Events (Down/Up):
66 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
138 / 3
Error Seconds (Local/Remote):
0 / 0 -
Very slow broadband for 2 months
Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide DetailsWith your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details -
Suddenly really slow broadband
Hi,
since a couple of days I got really slow broadband and cant figure out why, called support and they said they call back today but noone did so I thought I try here.
I swapped microfilters, double checked pcs for any spyware/virus etc, tried my work laptop, using the mastersocket for 24 hrs as requested by the engineer on the phone which didnt make a difference and screwed the frontplate back on and ran another speed test
below is some infos from my router, just 20 mins connected now but already showing some errors not sure how significant they are as I never checked that when all was working fine.
Thanks for any advise and help you can give
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:20:20
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.7 dB / 23.0 dB
Line attenuation (Down/Up)
25.0 dB / 16.0 dB
Output power (Down/Up)
19.8 dBm / 12.2 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
273 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0the crc up errors are a bug in the firmware.
you have a good 8mb connection with the correct 7150 profile. the problem is your throughput/download which is rubbish.
check your exchange for problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
if there is nothing showing then fill up the form for mod assistance http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Fault on Phone and slow broadband
Hi over the past few days and numerous tests and me phoning BT It was discovered that It looks like there is a fault on the front plate of the main socket that comes into my home. THis is a box that was installed by BT a few years ago. I was told that if I wanted to have an engineer to fix this there would be a charge of £130.00 I am not happy at all as surely this main socket is owned by and the responsibility of BT and not down to me to repair.
Hi there, several years ago BT replaced the the main socket and installed an ADSL V1.0 made a hole through the wall in the dining room and installed a Hard wired Extention on the inside of the ouside wall of the property, as I was having peoblems with my broadband speeds using an domestic telephone extention lead.
Had my problems just been with the slow broadband I would have suspected that the extention socket was causing my slow broadband problems. However My phone has been acting irraticly too, people cannot reach us the phone rings once and cuts off. Also the line is intermittently noisy and people have been reiving the message that there is a fault at ******** the name of my cottage..
I have unscrewed the faceplate and put a filter into the test socket and so far the phone seems ok although my broadband is still very slow. AS the phone fault is intermittent it is hard to be sure that the frontplate is definatly the cause of the problems but it seems like that so far.
I do not have sky or anything else apart from Broadband and my telephone, I have been at this since Thursday and to be honest with you I thought my problems were over when I realised the phone was not woking for sure and assumed the BT engineers would fix it.
I forgot to say there are no other extentions going into that box apart from the main phone and the extention on the wall installed by BT which I have ruled out because the phone is effected as well as the broadband. -
Desperately slow broadband, and getting worse!
Hi folks - the common problem here, going by the forum - desperately slow broadband.
I'm about as far from my local exchange as it's possible to get and still receive broadband. My connection is a maximum 512 kbps and has been in place for years now. My usual download speed would have been 120 kbps on a good day, and a gaming ping on 54 - 58.
This last month it's been terrible, and getting worse. Download speed dropped to 50, and this morning is 28.9. An update from the Apple website took 34 minutes for 32.9 Mb. I'm getting repeatedly booted off my gaming servers for a high ping of 300 or so; sometimes the orange light on the router flashes repeatedly before going green again.
I run two computers from the router, both on ethernet, but only one ever surfs at any time; however I used to be able to surf both - not any more. Frequent "Internet Explorer cannot display the webpage" and "diagnose connection problems" messages appear. Some webpages - for example the eBay home page - take over a minute to fully load. It reminds me of my old dial-up days.
BT Speedtests a few months back gave me a speed of 394; three days ago it was 194, this morning it did not complete the test. I'm getting very frustrated.
Struggling with less than 50 KB/s… a quarter of what it used to be.
Solved!
Go to Solution.I tried the master socket two days ago hence the recent disconnection; the end plug on my cable is a small squarish one not the longer rectangular one that the phone uses so it won't fit the master socket. Before that the router had been connected for weeks with no improvement. This problem has persisted for almost six weeks now with no return to the old faster speeds. It can't be software as I run an Apple Mac and a PC alternately through both ethernet connections (unused computer is switched off)
If gaming the game goes very slow, or freezes, I get booted by admin for high ping, and sometimes - not every time - if I watch the router the broadband light flashes orange before reverting to green again.
I've been connected for years at a good speed (for this area) but since July / august it's really dropped to the present annoying stage.
Struggling with less than 50 KB/s… a quarter of what it used to be. -
Advice needed about slow broadband speed
Hi there,
I was wondering if you could help me. I live in the countryside and wouldn't you guess it, I get slow internet speeds. Obviously I don't expect superfast broadband but I just want to see if there is any other reason to my slow speeds other then my distance from the exchange (which I believe is 4.3Km, a long distance I know).
I am posting my router statistics (BT HomeHub 3) and the BT Wholesale Performance test report. Essentially I am curious whether old wiring or noise on the line is playing an issue. I'm certainly no expert but my home is quite old and I'm not sure when the wiring was installed so I'd really appreciate any advice. I've also just emailed BT Customer support about resetting the IP Profile as it has been extremely slow ever since the outages due to last weeks weather playing havoc. Any advice appreciated.
Thanks very much.
Nick
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 4 days, 11:07:43
Downstream: 2.125 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 5.8 dB / 12.0 dB
Line attenuation (Down/Up): 63.5 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 12.3 dBm
FEC Events (Down/Up): 0 / 91
CRC Events (Down/Up): 6871 / 77
BT Wholesale Broadband Performance Test:
Download Speed (Mbps): 1.25
Upload Speed (Mbps): 0.31
Ping Latency(ms): 43.88Thank you for such a fast reply.
There is the further diagnostic test below. The strange thing is I was getting around 3-3.5mbps downstream a week ago but with the frequent disconnections due to the weather I have a bad feeling the exchange has downgraded my line.
1. Best Effort Test:
Download Speed : 1.5 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
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