Slow browsing speeds and super low download speeds...

Hello,
I wonder if anyone is having similar issues or knows what may be a possible cause. Since last night it's became impossible for me to download anything, regardless of the device or source of the download e.g. can't download anything on my PS4, can't download anything on Steam, Youtube takes an age to buffer, websites sometimes load slow, somtimes fast.
On steam for example the download will start at around 3 MB/s but within about 20 seconds it's dropped right down to mere Bytes. To rule out an issue with my PC I've also tried downloading various things on my ipad and PS4 but have the same issue
The odd thing is the speed test appears fine as seen below and as a result when speaking with support earlier they told me the line appeared fine. But I can't understand how that can be.

this link may help https://community.bt.com/t5/BT-Infinity-Speed-Connection/Speed-Test-Fine-But-No-D-L-Speed/td-p/12952...
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Hi,
For some time now we have been struggling with very slow browsing speeds. Sometimes the web page will not even load. ADSL speed checks show a good up and down speed and shown below and everything appears to run well if we simply download a file.
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ADSL Line Status
Connection Information
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VPI/VCI:
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Output power (Down/Up):
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Hi,
Thanks for replying.
line test was fine.
Here are results from bt speed tester
1. Best Effort Test: -provides background information.
Download Speed
15.57 Mbps
0 Mbps
21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 15.57 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 16.12 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.83 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.83Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

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Slow browsing speeds and super low download speeds...

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