Slow computer works after being in Safe Mode?

I'm puzzled and I'm hoping someone can explain this.
There was a user complaining about poor performance on his Dell Latitude 5530 with Windows 7 Pro. He said it started after some updates loaded on Saturday and has been like that since.
I remoted in and it was indeed extremely sluggish. In task manager the CPU Usage was consistently near or at 100%. I looked at what I could think of and couldn't see anything obvious. Couldn't find any Malware, hardware passed diags, chkdsk ran and didn't
find anything, checked the startup folder and MSConfig and didn't see anything obvious but I admit I'm not quite sure what to look for.
I had him boot into Safe Mode and it was better but still sluggish with a CPU usage of around 35%. I finally gave up and we made plans to have him send it in for further testing or reimaging. Then, on my way home, I got a call from him and he said he restarted
in normal mode and it's working fine now with a CPU usage around 1%.
The only thing I can think of is that something might have gotten hung up and Safe Mode allowed it to un-hang? I guess I'll see if it's still working tomorrow but I would be greateful if anyone has an explanation or could offer some advice.
Thanks.
Chris Hansen

TH
If the user experiences a slow down again you can have them install then run windows performance recorder (if they have the skillset).  With the trace we should be able to find the cause.
In order to diagnose your problem we need to run Windows performance toolkit the instructions for which can be found in this
wiki
If you have any questions feel free to ask
Please run the trace when you are experiencing the problem
Wanikiya and Dyami--Team Zigzag

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  • I am trying to run Greasemonkey on Mozilla which is a mozilla add-on but my computer keeps running mozilla in safe-mode. I have uninstalled the add on and it still restarts in safe-mode.

    I have been running Greasemonkey for about 3 - 4 weeks. working fine. A few bugs but nothing substantial.
    However, today I downloaded a new user script. It too was working fine. I left my computer running and went out. When I came back I continued playing Kingdoms of Camelot.
    I had to refresh the page and then got an error message
    Power Tools ERROR!
    X
    The dependency "prototype.js" was not found.
    Please reinstall Power Tools here.
    If I check I notice that Mozilla is running in safe-mode.
    I uninstalled the Greasemonkey add-on but Mozilla is still running in safe-mode.
    I have restarted and rebooted. But it is still ion safe-mode.

    HI
    i have the same problem , but it's coming from the new version of GREASEMONKEY 0.9.0 .
    I supose we can only wait of a new power ^^

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