Slow connection after upgrade

Hi,
On the 17/04/2012 my infinity connection was upgraded to the upto 80 Mb/s connection (ordered around the 14th) before the upgrade I was getting a download speed of 37Mb/s, from the day the upgrade took place till today I am now only getting a speed between 8-9Mb/s (both up and down, in fact the up speed is normally the higher of the two).
I have run speed tests on several sites including the two BT speed tests (old and beta) and all give the same results.
I have run speed tests on several different machines with the same results (obviously I am only allowing access to one machine while testing).
I am using a wired connection to the home hub.
I have tried powering down and restarting both the home hub and the infinity modem
And I have tried the "technical" support number:
I have been on the phone to support 3 times now over the last 3 weeks and each time after about half hour I have just been told to wait a few more days to see if the problem resolves itself. I understand about the need for a 10 days stabilisation period and can understand the reluctance for BT to spend too much time on an issue in this period however I think it was clear that my speeds were not low due to stabilisation (not one that is working anyway) and there was another technical issue that could have been investigated earlier.
I have called after the stabilisation period as well and still not been able to progress an issue over the phone. The people I have been talking to are clearly not trained to be technical support or even willing to pass me onto someone that is. One person didn't even know what a CAT5 cable was and would only ask about the 'yellow cable'. I have been told that to progress my issue I would need to be transferred to the at home IT support team that is a chargeable service, this is obviously not going to happen.
I would just like my speed to be at reasonable service and faster than before (not expecting the full speed) an upgrade and feel that BT is completely unwilling to help me with my issues. At worst case I would be happy to revert my connection to what it was before this 'upgrade'.

BT:
1. Best Effort Test: -provides background information.
Download Speed
6 Mbps
0 Mbps
76.3 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-76.3 Mbps .
Additional Information:
IP Profile for your line is - 76.3 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.71 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
BBMax:
Down : 7161
Up: 8865
Can't remember the exact estimate but think it was around 65 Mb/s

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Message was edited by: erockdabass
Message was edited by: erockdabass

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Problem System Launch Daemons: ℹ️
[failed] com.apple.AirPlayXPCHelper.plist
[failed] com.apple.AssetCacheLocatorService.plist
[failed] com.apple.awdd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.GSSCred.plist
[failed] com.apple.icloud.findmydeviced.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.periodic-daily.plist
[failed] com.apple.periodic-monthly.plist
[failed] com.apple.periodic-weekly.plist
[failed] com.apple.spindump.plist
[failed] com.apple.systemstats.analysis.plist
[failed] com.apple.wdhelper.plist
[failed] com.apple.xpc.smd.plist
Launch Agents: ℹ️
[invalid?] cn.com.zte.usbswapper.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.google.keystone.agent.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[running] com.teamviewer.teamviewer_desktop.plist Support
Launch Daemons: ℹ️
[running] cn.com.zte.PPPMonitor.plist Support
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.google.keystone.daemon.plist Support
[running] com.makerbot.conveyor.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.prey.agent.plist Support
[loaded] com.rogueamoeba.instanton-agent.plist Support
[loaded] com.teamviewer.Helper.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
User Launch Agents: ℹ️
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.nero.HSMMonitor.plist Support
[running] com.spotify.webhelper.plist Support
[running] homebrew.mxcl.mongodb.plist Support
[running] homebrew.mxcl.mysql.plist Support
User Login Items: ℹ️
Flux 2 Application (/Applications/Flux 2.app)
GrowlHelperApp Application (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
Alfred Application (/Applications/Alfred.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
HipChat UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
BetterSnapTool Application (/Applications/BetterSnapTool.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Google Drive Application (/Applications/Google Drive.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.1.0 Support
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
Unity Web Player: Version: UnityPlayer version 4.0.1f1 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.5 Support
Picasa: Version: 1.0 - SDK 10.4 Support
Dashlane: Version: Dashlane 1.0.0 - SDK 10.10 Support
3rd Party Preference Panes: ℹ️
Flash Player Support
FUSE for OS X (OSXFUSE) Support
Growl Support
MySQL Support
Native Instruments USB Audio Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 499.05 GB Disk used: 474.29 GB
Destinations:
Macintosh HD [Local]
Total size: 499.76 GB
Total number of backups: 2
Oldest backup: 2013-07-29 01:42:19 +0000
Last backup: 2013-07-29 02:54:52 +0000
Size of backup disk: Too small
Backup size 499.76 GB < (Disk used 474.29 GB X 3)
Top Processes by CPU: ℹ️
      63% Dropbox
      15% WindowServer
      14% Airfoil
      12% Google Chrome
      6% com.apple.preference.security.remoteservice
Top Processes by Memory: ℹ️
187 MB Google Chrome
86 MB Google Chrome Helper EH
58 MB mds_stores
46 MB Dropbox
43 MB Airfoil
Virtual Memory Information: ℹ️
75 MB Free RAM
2.21 GB Active RAM
2.12 GB Inactive RAM
2.14 GB Wired RAM
384.98 GB Page-ins
19.83 GB Page-outs

19.83 GB Page-outs
You are maxing out your RAM. Try quitting Chrome, it seems to be a resource hog and try closing other applications that you aren't using.

Slow connection after upgrade

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