Slow connection during the 10-day stabilisation pe...

Hi all
My phone line has been noisy and BT has fixed the problem by installing a new line from my property to the road. This was 4 days ago and the phone is nice and quiet now; broadband, however is on it's knees at no better than 0.46Mbps. (Three different test sites agree).
I have raised this 3 times with the call centre and on each occasion have been told that this is quite normal during the 10-day stabilisation period.
Why I am on a stabilisation I don't know, but I do remember that when I was first installed on BB, all those years ago, the speed I had at installation was very close to the speed I had after 10 days. It was definitely not slow for 10 days and then popped up to 7Mbps!
Secondly, when BT Vision was installed, an engineer made some qos adjustments to my profile to ensure that Vision performed well. Obviously today none of the streamed Vision services work.
I guess these are my questions:
Should I not worry about the woefully slow speed and just wait another 6 days, when all may be well?
Is it likely that I have been connected to new infrastructure that I should be raising a query with someone to do some qos magic re. the Vision service?
I hope someone can put my mind at rest, cos it just doesn’t seem right to me, and if I get to the end of the 10 days only to be told there is a problem (and possibly put on another 10-day stabilisation period), I won’t be best pleased.
Thanks in advance for any advice.
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AS work on the line has been involved then yes it will be in a retraining period just a matter of sitting tight and letting the exchange equipment do its work
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Slow connection during the night

Okay new here but an old costumer. Well, after numerous calls to tech support and technicians coming over to my place to see the issue, nothing they can do much but to change the me from 1 router to another but theres still and on going problem in the night around 6pm-7pm i will get the speed 300-800kbps instead of 3mb that i am suppose to have. They are still resolving this issue in their central office and I know there's many people in the forum also have this issue around, have this ever been resolved or still an issue?

Hmm a few thoughts on this.
Have you secured your wireless network so that your neighbors aren't picking off free internet access at night when they are home? I would log into your router and see if you have others connected...
Is a cordless phone causing you connection issues, when you went wired your connection reappears so that makes me suspect interference of some sort.
I find our cable internet speeds can slow down at night as more neighbors are online but that doesn't sound like the problem if it clears when you go wired.

Really slow speeds during the daytime?

So i've been with BT for as long as i can remember (Broadband Option 3) and for as long as i remember it's never been that great. Not bad, but not great. Apparently i should be getting up to 8mbps but i was normally around 3mbps, which was never slow enough to bother complaining about. But in the last 2 weeks for some reason im getting extremely slow speeds during the day. From 1pm - 1am i've have around a 1mbps (if im lucky), and from 1am - pm i'll have 5 - 6mbps (which is faster than normal). Im really not sure what's going on, but it makes it impossible to do anything other than use text based websites during the day, which is a pain. Im about 250 metres away from my local exchance so i don't see why im getting 1mbps all day.
Also the wireless connection in my house is awful. My laptop that's 2 ft away from my router (BT Homehub 1 or maybe 1.5 im not sure) and it's getting a 2/5 bar signla strength. I could connect to my neighbours wifi and have a stronger signal. Addmitiedly the Home Hub is pretty wore down, so would getting the Home Hub 4 improve the wireless connection or the speeds problems? Is there any way to get it without paying £60? I mean i could switch to sky broadband, get a new router, and get a years worth of broadband for cheaper than that. The only thing keeping me with BT right now is BT sports, and i can't even any BPL games on that anymore since my connection is too slow when the games are on.
Here's the current speed (9:30 PM) http://www.speedtest.net/result/3704808533.png
I'll post the updated speed at around 2am and see how much better it is. Also any other tests/information you guys might need. Thanks.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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What are the limitations of the software during the 30 day trial?

what are the limitations of the software during the 30 day trial?

Trials are fully functional.
The only limitation is that they will stop working 30 days after first launch.
You remove the time limit by entering a valid serial number which you get when you purchase the software. Or by subscribing to a Cloud membership plan.

Slow connection during early hours of the morning?...

Hello,
I am using an unlimited broadband package supplied by BT.
My estimated speed is 5MB but during the day time and peak times it's about 300-400kb download, never hit the 5mb park.
However from about 11pm-5am my connection slows down to a horrifying extent, My ping and upload speed stays intact but during this off-peak time my download speed(according to my calculations) slows down by over 10-14x my normal speed... SpeedTest.net shows from range a range of tests I get 0.27-0.80mb download during this time period and when I come home later
So my first question is why is this and can it be resolved?
And my second question is there anything that can be done to improve my internet connection overall? Any package upgrade that would give faster speeds are not available to me.. yet.
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John

Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Slow internet connection during the peak hours

Hello my I just got my Fios internet today and after 8:00 PM the internet is very slow.
I did a speed test on multiple servers and the download speed was 6 mbps and it was choking a lot.
I did the same speed test 6 hours ago and I got 75 mbps. Now even the verizon webpage gets stuck loading. I will continue to monitor my internet speed till the end of this month. If this problem is not resolved then I will switch to optimum which I already have and did not cancel yet. With Optimum I get 50mbps download and 15mbps upload and thats speed is constant and never goes down during the peak hours when everyone uses the internet. Please do what ever you need to do such as install more load balancers or upgrade your lines. For my line of business I need my internet to be cast and reliable.

What you're experiencing is exactly the opposite of what happened here. When I had Optimum Online speeds would fluctuate substantianally at busy times of the day. Since getting FiOS I've never seen that fluctation. Speeds are the same day in and day out.
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I bought a homehub 4 which arrived today. I set it up and noticed the speed seems way slower - the BT speed test said about 28/16 down and up, speedtest.net/bbmax and download speeds reflected this too. I hooked the old Homehub 3 back up and my speed jumped back up 199/15 on the FTTP speed tester. The homehub and network icon see my pc connected at 1000mbs on the gigE port on both hubs.
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I decided since I had more time today I'd give it another go, swapped the network cables over and immediately it's working fast on the homehub 4. I have no idea why, or what could have made it run slower before, but it seems to be working great now..
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Infinity 1 and slow speeds during the evening and ...

Was installed Tues 4th June.
Predicted speed was 21.5 down and 5.0up, when installed it was actually 28.0 so pleased with that.
I.P profile 25.
Speed is absolutely fine during the day - 24 down, but every evening it plummets to between 1-3 mb. This can be anytime from 7.00pm - midnight and can last 30 minutes or sometimes 4hrs.
I've ran hundreds of speed tests and from several sites. They all show the same results on both laptops wired and wireless.
I had a call from the network fault specialist team on Wed and was told they needed proof (I have already sent numerous attachments via online chat) so the next time it happens to report it again.
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Runs perfectly during the day but terrible in the evening, what else can I do?
home hub 3 and ecl modem have both been reset, makes no difference, other than slightly lowering my i.p profile!
Solved!
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WRT54GX2 slow connection all the time, even when right next to it.

My connections are always dropping since I bought the router. Even when I am close to the router the connection is still slow. I keep my PC optimized always so I have ruled out the laptop. Are there any setting changes that I might try? I use my wireless connection only for my laptop.
Here are the stats:
WRT54GX2 - Firmware 1.01.18
Not sure what version I have (ver2 or ver1)
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G-only
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MAC filtering - YES
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Thanks in Advance!

I used to recommend that "SSID Broadcast" be disabled for security reasons. But newer cracking methods have made this old trick practically worthless. So set "SSID Broadcast" to "enabled". This will help your computer find and lock on to your router's signal. You security comes from using WPA/WPA2 and a strong password.
Windows XP requires a patch to properly run WPA2. Go to Microsoft Knowledge base, article ID=893357 and it will direct you to the patch.
Sadly, the patch is not part of the automatic Windows XP updates, so lots of people are missing the patch.
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In your router, try a different channel. There are 11 channels in the 2.4 GHz band. Usually channel 1, 6, or 11 works best. Check out your neighbors, and see what channel they are using. Because the channels overlap one another, try to stay at least +5 or -5 channels from your strongest neighbors. For example, if you have a strong neighbor on channel 9, try any channel 1 through 4.
Also, try to locate the router about 4 to 6 feet above the floor, in an open area. Do not locate it behind your monitor or near other computer equipment or speakers. The antenna should be vertical.
If the above does not correct your problem, download and install the latest driver for your wireless card.
If you are still having trouble, download and install (or re-install) the latest firmware for your router.
Hope this helps.
Message Edited by toomanydonuts on 08-04-2007 02:55 AM

N97 mini: Automatic WAP connection during the nigh...

Only recently got the phone and I've noticed that, usually at around 11.50pm, there is an outwards WAP connection for about 3.30 mins.
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If I have helped at all, a click on the White Star is always appreciated :
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Issues during the 'dying days' of the Yahoo contra...

[A] Is anyone else having any of the following problems during this period of the BT/Yahoo divorce?
1. (Occasional) - when signing out of email, I am taken to a Yahoo screen (not BTYahoo) that wants me to update my Yahoo profile.
2. (all the time at the moment) - I'm unable to amend details in Contacts. I'm also unable to save new contacts - the 'saving' icon appears but is still 'saving' after ten minutes.
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[B] Will BT please confirm what will happen (when their new email is in place) to existing emails? Likewise, existing contacts & calendars. Will Yahoo still retain any of OUR stuff?

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Pcpicayo, Welcome to the discussion area!
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Low speed after 10 day stabilisation period

Hi all,
I had my BB activated on the 1st Nov & was syncing at 17.000kbps, Next day we were only getting 4.543kbps.
Not knowing what was happening i rang BT. The chap on the phone told me about the 10 day stabilisation period, So i thought ok fair doo's and left it at that.
So the 11th of Nov comes and i go to check the router stats...
ADSL Link                 Downstream          Upstream
      Connection Speed      4543 kbps     1211 kbps
      Line Attenuation        20.5 db            12.2 db
      Noise Margin              30.1 db             6.2 db
These stats have been the same as from the 2nd of November till now the 12th.
Sooooo i rings up BT again and askes if they could manually configure my line as im thinking the 10 day stabilisation period is up and that ip profile must of got stuck or something.
But this chap is telling me he can not manually configure the line i've got to wait another 10 days?
Is this the norm for BT? As before i switched to BT i was with Sky & could not remember 20 days stabilisation period.
Was i just beeing fobbed off or do i really have to wait another 10 days? The chap on the phone was pritty sure he could not do anything till the 20th if my speed had not changed.
Begining to wish i stayed with Sky now
Solved!
Go to Solution.

Hi, i've no problems with disconnections but i have manualy power cycled the router a few times and we have a token electric meter which tends to go off every 2-3 days which cant be helped
The electric went today around 8 or 9am this morning, im guessing this is no good for my line all these power cycles
Mode:   ADSL2+
Channel:  Fast
Trellis:  UN /DN
Line Status:  No Defect
Training Status: Showtime
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SNR (dB): 29.8  6.1
Attn(dB): 20.5  12.2
Pwr(dBm): 0.0  12.9
Max(Kbps): 20268  1224
Rate (Kbps): 4543  1223
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K:  142(0)  38
R:  0  0
S:  1  1
D:  1  1
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MSGc:  59  12
B:  141  37
M:  1  1
T:  1  4
R:  0  0
S:  0.9930  0.9870
L:  1144  308
D:  1  1
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SF:  32632  30885
SFErr:  0  0
RS:  0  0
RSCorr:  0  0
RSUnCorr: 0  0
HEC:  0  0
OCD:  0  0
LCD:  0  0
Total Cells: 5643388  878425
Data Cells: 20956  2695
Drop Cells: 0
Bit Errors: 0  0
ES:  2  0
SES:  2  0
UAS:  183  0
AS:  527
INP:  0.00  0.00
PER:  16.13  17.76
delay:  0.24  0.24
OR:  32.22  8.10
Bitswap: 55  0
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SF = 1997251
CRC = 908
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LOF = 18
ES = 2
Latest 1 day time = 9 hours 2 min 8 sec
SF = 1997251
CRC = 908
LOS = 2
LOF = 18
ES = 2
Latest 15 minutes time = 2 min 8 sec
SF = 7956
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 47736
CRC = 433
LOS = 1
LOF = 9
ES = 1
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55818
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 48421
CRC = 475
LOS = 1
LOF = 9
ES = 1
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55755
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 8000
Last Retrain Reason: 8000
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ChipSet VersionNumber:
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Slow connection during the 10-day stabilisation pe...

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