Slow connection speed on new laptop - BT Hub3

Hello,
i recently bought a new laptop and since i started using the internet on it I have some speed problems. I explain below.
My laptop is new (samsung with windows 7 home premium SP1 64-bit version), i bought it about a month ago and after using it, sometimes I noticed a slow internet connection. Sometimes it got very slow and the pages couldn't be loaded. On a few occasions my connection gets lost for seconds but that doesn't happen to my other old laptops!
I also have 2 other laptops with no connection problems and tried to see what could be the problem.
My wireless router is BT hub3 and seems to be OK and gives to the old 2 laptops its maximum speed about 6-7 mbs.
I then compared the three laptops' settings and what I observed was that my new laptop had a low speed at the connection status window (control panel > netw. & internet > netw. & sharing center > connection status), when i click on the name of my connection and check its status i find that: the speed is usually 18-24 Mbps. It also fluctuates over time, sometimes it gets up to 54 mbps other times down to 11 mbps. I found really strange that my 2 old laptops have a stable speed of 54 mbps when i check the same connection status. With the new laptop my internet doesnt get its maximum speed, when the laptop's speed is down to 18 mbps I run an online speedtest and get 4-5 Mbps instead of 6-7 with the 54 mbps, as the old 2 laptops do.
 I used to have connection problems with my old router (BT Hub2) some time ago, so I know about removing any other interference (currently i have no tv on, the microwave is not near the router, i use the least busy wireless channel and tried to place the laptop near the router but it's not much better).
Something else to notice is that I get the same problem when my new laptop is the only one working, with the other two the old ones being switched off. I haven't checked that several times, it might be worse when the new laptop is working along with one of the old ones but i don't really think that matters.
My new laptop uses a network adapter Broadcom 802.11n and the old 2 laptops have an Atheros AR5007EG. At another online forum I asked the same question they told me to try and change the radio type of my router to b/g instead of b/g/n, as the new laptop could be trying to connect on n speed but gets affected by the old ones who connect to the b/g type. I am not sure that could help as my laptop is brand new and should be compatible to the bt hub3 router using the new 802.11n system.
Can someone give some help with my problem? Even if i can't solve the problem I would like to have a feeling of the problem being a laptop problem or just incompatibility of my laptop to the router?? If it's a laptop problem I should consider asking for a replacement or repair.
Thanks very much for any help!

thanks for the answer, coming back to my problem...
I have tried switching to 802.11b/g, i see some improvement but this is happening occasionally. my speed is up to 5 mbs when my old laptops have the proper 7 mbs speed.
what is still happening is my connection status speed on my laptop shows 54 mbps for some time and then drops to 18 mbps. it also generally fluctuates and is not stable at 54 mbps as with my old laptops. when it's down to 18 mbps the speedtest result is 5 mbs. my old laptops (which are older technology after all..) always get to the 7mbs speed which is what I pay for.
i am not sure what the connetion status speed on my laptop should be, why it is not stable as with my old laptops and why I am not getting a stable proper speed of 7 mbs with my new laptop. could it be a hardware issue? What other possible reasons for that problem could be? as I said above no other devices are near my router and I use the inssider software to find the less busy channel.

Similar Messages

  • Very slow download speeds with new laptop with windows seven- WRT160N Router

    Just bought a new Laptop with windows 7 and  of course wireless.  Download speeds are horrible (0.2 mbs)  and upload speeds are normal for me ( 8mbs) Have a wrt160N  Wire less router.   Older laptop  and desktop work fine  with normal( around (8mbs) downloads and uploads.  
    How do I fix this? 

    Do you have QOS enabled in your router? Did you try plugging the win7 laptop directly and check the speed?

  • WRT160N SLOW CONNECTION SPEED

    I have slow connect speed when using the WRT160N. I have tried every thing, done dianogstics on connection, router, modem, thru three diffeant software, norton, windows, system machinics. when ising the router some days the speed is amost like using dial up
    I use XP, on both a laptop desk top, up to date drivers, both cna use wifi or direct connection by cat 5e, 3 m of ram, a wimax internet server,,,,, (company called Bridge Maxx)
    But when I stop using the router and connect directly to the modem no problem works fine,,,,, not sure what to do........ just need my wifi back,,,,so i cna work,

    Whats the Version number of your Router, If you have having version2 router, then there is an knows issue with Version2 Router. Downgrading to Build 8 is generally accepted to correct these issues, however Linksys have indicated to several people they do not have the build 8 firmware to give to end users.
    This is ONLY for WRT160N V2 routers. This firmware will not work on WRT160N V1.
    You can find it at http://audipages.com/router/
    Follow the dowload and firmware downgrade instructions on that page.
    Once you upgrade the firmware of your router, you need to Reset your Router and Re-Configure all the settings on it back again. Once you do the settings on your router i think this should solve your problem. 

  • Help : very slow connection speed with AEBS and iMac

    I connect to the internet using my newly purchased AEBS. I have a MacBook and an 24" iMac ( purchased in Nov 2007). My iMac showed very slow connecting speed of <1 MB/s download; with my MacBook placed just 1 foot from my iMac, the MacBook showed an amazing download speed of 20MB/s. If i connect the iMac to the AEBS using ethernet cable, it can get a very high speed.
    So, where is the problem??
    I am new to wireless, please help. I use iMac more than my MacBook at home.
    Actually, i did not touch the any of the advance setting of the AEBS.

    You know, I am experiencing the same problem. My wife's PC and iPhone are blazing fast, but my MacBook is accessing the internet at about dial-up speeds. Very frustrating and I haven't yet found the culprit.
    Anyone???

  • Im getting slower Connection speeds

    Im getting slower connection speeds then what i ordered i got the 15mps and i only get 10 ?

    It looks like you're right at the edge of the 10Mbps service limit for your copper line, as your margins are low and the line speed is incorrect.
    Do you have access to a NID? If so, can you plug your modem into your NID's test jack and pull up the new statistics it shows? The NID can often times be found outside on the side/rear of your home, near your electrical panel/meter or on a pole near the street (uncommon for the last one).
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Why isn't my ipod and iphone not connecting to my new laptop on my itunes that i have downloaded

    I do not understand why my ipod and iphone not connecting to my new laptop that I got for Christmas. It did for a while and now its not. My itunes is up to date and so is my phone and ipod. Why isn't my itunes finding/syncing my ipod and iphone?!

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or               
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests

  • I had to buy a new laptop and redownload iTunes.  Will my IPad now also connect to my new laptop?  Or what do I need to do?

    We got a new laptop and redownload iTunes, will my iPad connect to this new laptop as well?  We recycled our old laptop.

    Sync with new computer
    https://discussions.apple.com/message/11527071#11527071
    1) Without connecting your iPad to your laptop, start iTunes. Click on Edit. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
    2) Now connect your iPad to your laptop and start iTunes.
    3) When iTunes starts, right click on your iPad under Devices in the left column. Select Transfer purchases etc.
    4) After it finishes transferring all your apps to your new laptop, right click on your iPad and select Backup your iPad.
    5) After it finishes backing up your iPad, right click on your iPad and select Restore etc.
    6) After it finishes restoring, left click on your iPad , then click on the Apps tab on top, and check the box next to Sync Apps, then click on Apply below.
    If everything on your iPad looks good after the sync, go back and click on Edit / Preferences / Devices and UN-check the box next to Prevent your iPod etc. The only other thing you may want to check is if your contacts, bookmarks, etc. are syncing correctly now. If not, go to the Info tab after connecting and make sure you indicate which features you want to sync with what sources.
    That should do it.

  • Slow connection speed imac but not macbook

    Slow connection speed on my imac 2.4ghz intel core 2 duo running 10.6.8, I get download of 15mbs and upload of 9mbs but on my macbook pro 2.8ghz intel core i7 on the same desk I am getting 33mbs and 10mbs!
    Can anyone help me out on this, thanks in advance.

    The two key numbers here are: 1) Transmit Rate: 59 which is the current maximum bandwidth of the wireless connection in Mbps, and 2) The MCS Index: 6 which indicates that the iMac's connection to the BT Home Hub wireless is only using a single spatial steam. Forget the techo mumbo jumbo, your iMac is much more capable than that.
    You should expect a Transmit rate closer to 130 Mbps on the 2.4 GHz radio. At least this explains the poorer performance of the iMac. I would venture to say that if you temporarily connected the iMac to the BT using an Ethernet connection the iMac would equal or exceed the MacBook Pro's bandwidth performance.
    Has this always been an issue or something that has just recently started happening?

  • Slow Connection speed at all times, with regular d...

    I would really appreciate any advice you have to offer! (P.s Connection time is so low because I recently connected the router to the test socket to see if there was a problem with my internal wiring)
    I've been experiencing a slow connection speed (even though the router is connected to the master socket) much slower than with my previous provider and a very intermittent service. The broadband connection seems to drop out every time the landline is in use and when using the landline you can hear a lot of static/crackling in the background. 
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 01:32:51
    Downstream:
    1.12 Mbps
    Upstream:
    444.9 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    5.4 dB / 8.6 dB
    Line attenuation (Down/Up):
    29.6 dB / 14.8 dB
    Output power (Down/Up):
    19.4 dBm / 9.9 dBm
    FEC Events (Down/Up):
    1412 / 0
    CRC Events (Down/Up):
    0 / 32
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 131
    Error Seconds (Local/Remote):
    12 / 15
    Test1 comprises of two tests
    1. Best Effort Test:  -provides background information.
    Download  Speed
    937 Kbps
    0 Kbps
    1000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 937 Kbps
     For your connection, the acceptable range of speeds is 400-1000 Kbps.
     Additional Information:
     Your DSL Connection Rate :1146 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
     IP Profile for your line is - 1010 Kbps
    I would really appreciate any help and advice! (P.s the connection time is so low because I tried to connect the router to the test socket to check if the fault was with the wiring. The router is normally on 24/7 and these problems still occur)
    Solved!
    Go to Solution.

    Hi and welcome to the forum.
    Have you tried another known working telephone into that test socket without an ADSL fiter.
    If you have done all that you will need to report to your comms provider, if its BT Retail you will need to call them on 0800 800 151 or 0330 123 4151 from a mobile phone.
    They will mention about charges but as long as you have done as suggested and you have not damaged any of the incoming wiring there "should" be no charge. when you phone do NOT mention broadband once any noise on your line is solved then your broadband will improve
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Super Slow Connection speed

    Hi all, with any luck someone here will be able to offer some wisdom!
    Until recently my broadband has been faultless (well not bad anyway), in the last week or so it seems to have nosedived in terms of performance, and I am struggling to work out why. I have been through India, and I have my modem plugged into the test port of the master socket, here is wat things look like in the Hub Manager:
    Line state
    Connected
    Connection time
    0 days, 0:53:56
    Downstream
    8,126 Kbps
    Upstream
    440 Kbps
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    20.3 dB / 32.9 dB
    Line attenuation (Down/Up)
    10.0 dB / 4.2 dB
    Output power (Down/Up)
    0.0 dBm / 12.0 dBm
    Loss of Framing (Local)
    34
    Loss of Signal (Local)
    3
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    0 / 4294967264
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    3
    The three errors are me pulling the cable out to rest the conenction. The massive FEC / CRC errors are a bug I think. Does anyone know about Loss of Framing and what 0dBm output power are?
    I ran the BT speedtest and got some truly terrible results, which said that my profile was 7000kbps, good, and my download was 146kbps, bad.
    Anyone know what might be causing my super slow connection? I disconnected all computers barring my laptop in case somethign was secretly thrashing the service, but it didnt help.
    Thanks in advance,
    Mark.

    I have similar problems. My connection was fine until about a week ago, when I started getting noise on my phone.
    This has now been fixed, but since then, my Broadband connection speed has dropped from around 2M to 135k. I had an engineer out this morning to check what had been fixed during the first engineer visit (to fix the phone) and once he'd finished, he tested in to the socket to find that he could get 7M speeds. However, since he's been gone, I've plugged my setup back in and still get speeds of 135k.
    I've tried removing phone connection so only router plugged in, I've changed filter to see if that was the issue - only things I've not yet tried because they are more hassle first off is trying another ADSL cable and/or a new router
    My Hub manager shows the following, but not sure if this helpful to anyone, or if anyone can point me in the right direction of other things to try, I'd be greatly appreciative.
    Thanks
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 0:56:42
    Downstream
    8,128 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    15.7 dB / 22.0 dB
    Line attenuation (Down/Up)
    15.0 dB / 8.5 dB
    Output power (Down/Up)
    19.8 dBm / 12.3 dBm
    Loss of Framing (Local)
    34
    Loss of Signal (Local)
    3
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    13 / 0
    CRC Errors (Down/Up)
    0 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    3

  • Slow wireless speed with new iMac Intel- problem with 802.11g?

    There IS a problem with the new Intel Mac, I have tried both the Intel iMac and the new Intel Mac mini and they both have the same problem with slow wireless speed (or rather it variates, if I do a ping to another computer on the network the speed goes from < 1 ms up to 1000 ms and then down to < 1 ms and so on). The older mac minis, my Linux boxes and my Windows PCs don´t have that problem. I have also read reports on the net and it appears that most users experiencing this problem have wireless card firmware version 101.3 (3.120.28.3) . A possible "fix" is to change to 802.11b on the router and then it works. No speed fluctuations and a stabile network! I know it is a bad solution, I would prefer to use 802.11g and get the speed. However I think this points to a problem with the drivers regarding 802.11g. I am starting up a new thread on this and those of you with problems, please try to switch to 802.11b and if it works let us make Apple aware of this.
    /Tobbe

    Which home hub do you have?
    There is some general help at this link    Wireless connection problems
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • WDS slow connection speed

    I have a New Mac Pro Tower connected to an AX b/g compatible WDS network and it gets 10k kbps download speeds.
    The Problem is my iMac G5 connected to the same network has an extremely slow download speed of 583 kbps?
    Anyone have a clue as to why iMac's internet connection speed is so much slower?

    I have had the same problem since november 2007:
    I connected an old airport extreme basestation and a brand new one through WDS.
    it took me a while getting the WDS to be faultless. (the encryption caused issues). So with both in WEP mode I lost the last error messages and both devices tell me all is fine, but it isn't.
    I have NO access to the Internet via the router. I have no access to anything on the other side. The same goes when I hoop up in the other side then I have no access to devices (IP-Cam, printers, routers, Mac's, PC's...).
    What is wrong with WDS?
    I removed the old aiport extreme and used only a TimeCapsule and the new Airport Extreme. Nothing changed.
    The Internet is extremely slow and gives time outs.
    Finally I pulled a 60m cable to the TimeCapsule

  • WRT54G3G-ST very slow connection speeds

    Hi,
    I recently purchased a wrt54g3g-st router for mobile broadband and I have had some problems with the connection speeds. I have called linksys support but they were no help. I am using a PC-5740 broadband card which works perfectly fine in laptops by itself. When I am connected through the router its shows that I have 54.0 Mps speed but the pages load about as slow as dial-up speeds
    Thanks for any help you can give me on this problem

    if loading the pages is the only problem then try adjusting the mtu settings on the router ui to 1392 ....

  • Slow performance of a new laptop

    Hey hi,
    Can anyone please help me to know the reason why a new laptop runs slows.
    My laptop is taking about a inute to boot.Installing a new app also takes time when compared to others.

    Hi Nozy,
    Welcome
    Have you seen these articles?
    http://www.lenovo.com/us/en/faqs/how-to-speed-up-your-computer/
    You wouldn't have age problems on a new computer, but you could take a look at what programs you might not be interested in keeping. That includes an anti-virus if you are using one other than the one that is part of Windows.
    Also see here:
    http://www.softpedia.com/blog/How-to-Fix-Windows-8-1-Slow-Performance-Issues-396529.shtml
    ThinkPad: T530 / X1 Gen 2 / Helix - Yoga: Tablet 2 Pro (Win) / Yoga 3 Pro
    If you find a post helpful and it answers your question, please click the "Accept As Solution" button.
    Lenovo Advocate ~ I am not employed by Lenovo or Microsoft. I am a volunteer.
    Microsoft MVP - Consumer Security
    SpywareHammer

  • Why won't my iTunes connect on my new laptop?

    Hi Guys!
    So I recently purchased a new laptop and downloaded iTunes. Every time I attempt to sign into iTunes using my Apple ID - a error message pops up saying that it cannot connect to the iTunes store as it is unavailable and I should try again later? I have unistalled iTunes and re-installed it, and the same message always appears. I can search through the iTunes store, but purchasing anything and logging in using my Apple ID is not working - HELP PLEASE!
    x

    Update iTunes to latest - 11.1

Maybe you are looking for

  • Trying to save external hard drive. . . any ideas?

    I have an Aluminum 15" 1.67 GHz Powerbook. A few months ago, I replaced the 80 GB internal hard drive with a 250 GB drive. That process went well, and I'm very glad I did it. I had intended to put the 80 GB drive I removed from my Al book into my old

  • Reg: Test an ABAP mapping

    Hi All,                     When i go to test at interface mapping level there is no possiblity to test ABAP mapping. Is there any way to test ABAP mapping without executing scenario. Thanks, Satish.

  • Changing attributes for a slide show's background image

    I want to change the "darkness" of the picture that I use as a backdrop for all my slides. I do not see how this can be done within Keynote. Individual imported pictures, yes, but not ones that I have designated as background pictures in the Slide In

  • ITUNES VERSION 7.7

    I downloaded the 7.7 version last night, now everytime I open Itunes I get a message (REPEATEDLY) "Applemobiledevicehelper has stopped working windows can check for a solution online or cancel. I push the button to check for solution and NOTHING HAPP

  • Nomadix displaying in "Frequent" instead of gmail/google?

    When clicking the Firefox icon on my (Windows 7) taskbar, I noticed that "Nomadix" is listed as a "Frequent" instead of gmail. Is firefox being redirected or otherwise compromised?