Slow connection speed with FIOS

I have the Fios service. I'm paying for their 50/25 service, but I am only reallizing 5.85 download, and 5.74 upload speeds? I know that speeds can vary based on the time of day. I receive the same speed at 2 AM. I have also noticed that on ocassion, my On Demand TV shows are pixalated with no sound. This happened just last night.
I've spoken with tech support about my concerns, and their solution was to send me a new router, which I have installed. However, my speeds are the same?
My question is this; should I be satisifed with this service level? It's a long way from 50/25, but maybe it's the normal speed? I live in the Baltimore area, so it's not like I live in a rural area.
If it is, why is Verizon advertising 50/25? Who is actually realizing such speeds?
In reading other messages, I see a reference to an ONT? What is that?

As VUser asked is it wired or wireless?
If wired then yes you should be getting more. If you are testing with wireless test on wired and see if you get the advertised speeds. If you do then you are getting what you pay for and is a wireless issue which could be anything causing lower speeds. Your network adapter in your computer, an old g router being used instead of n, the router set to compatibility mode instead of performance mode (if using rev. i), the router needing to be changed to a different channel (1, 6 or 11) because of neighborhood congestion, network congestion, interference within your home from other devices, a combination of things, etc...
If you arent getting anything near the speeds you are paying for on wired when testing it (in which case I would call them) then you may need a new ONT (Optical Network Terminal) aka the big white box either instead of outside of your house where all of the wires coming in from the main fios line go to. It could very well be something else.

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Help : very slow connection speed with AEBS and iMac

I connect to the internet using my newly purchased AEBS. I have a MacBook and an 24" iMac ( purchased in Nov 2007). My iMac showed very slow connecting speed of <1 MB/s download; with my MacBook placed just 1 foot from my iMac, the MacBook showed an amazing download speed of 20MB/s. If i connect the iMac to the AEBS using ethernet cable, it can get a very high speed.
So, where is the problem??
I am new to wireless, please help. I use iMac more than my MacBook at home.
Actually, i did not touch the any of the advance setting of the AEBS.

You know, I am experiencing the same problem. My wife's PC and iPhone are blazing fast, but my MacBook is accessing the internet at about dial-up speeds. Very frustrating and I haven't yet found the culprit.
Anyone???

Help Please, extremely slow connection speed with ...

Please can someone help me with my broadband conection, it is extremely slow.
I have posted the stats from my router and a set of results fr0m the BT Speedtester.
I know the connection time on here is new, and I know to leave the router on permanantly, it is not normally swtched off at all.
My IP Profile is only 0.25Mbps. How do I get this reset ?
Thanks
Russ.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.23 Mbps
0 Mbps
0.25 Mbps Max Achievable Speed
Download speedachieved during the test was - 0.23 Mbps For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps. IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.34 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:20:35
Downstream:
287.1 Kbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
26.3 dB / 29.5 dB
Line attenuation (Down/Up):
16.9 dB / 8.8 dB
Output power (Down/Up):
14.4 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 57
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
0 / 0

are you connected to the master or test socket? do you have other sockets? are you having connection problems with internet dropping out even though the router is connected 24/7?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow connection speeds with brand new Linksys WRT54G.

Hello all, I just purchased a Linksys WRT54G v8.2 router to replace my old Netgear one that bit the dust. Unfortunately it is fresh out of the box and already experiencing an issue: I have a 5 megabit internet connection in my apartment, but my upload/download speeds aren't even breaking 1 megabit when using this router. My latency has also doubled. If I plug the ethernet connection directly into my PC, I receive the expected 5 megabit upload/download speeds, so something is up with the router I suppose. I installed the latest firmware from the linksys site and reset the router a couple times, but no luck.... Anyone have any insight into this issue? Thanks for your help.

The WRT54G should easily be able to handle a 5 Mbps connection. I assume that the problem is with a wired connection to the router. Is that correct?
If so, then this is likely a problem of poor connection between modem and router. This is usually caused either by a very old modem, or a setup problem in the router.
1) Please state the make and exact model number of your modem (not the WRT54G).
2) Please state your ISP.
3) Please do the following test: Using an ethernet cable, connect your computer directly to your modem (not the WRT54G). Verify that you have a working Internet connection. Then do the following:
Go to "Start" > All Programs > Accessories > Command Prompt.
A black DOS box will appear. Type in "ipconfig /all" (with no quotes), then hit the Enter key. Post all of your results, except that if your "IP address" does not start with 192, then post only the first 3 digits, along with the rest of the info. To copy the info to your post, highlight the info, then use the copy (Ctrl-c) keys and the paste (Ctrl-v) keys.

Slow connection speed with ps3

I got BT Infinity installed last week. I am getting 38mbs download and 7mbs upload consistently. I can only achieve about half these speeds through the ps3,18mbs and 3mbs. I have removed the Ethernet cable from the ps3 and connected it to the laptop and the speed is back up to 38mbs.
Anyone any idea why I am only getting half the speed on my ps3?

Hi mate
Thanks for the reply, the main reason I upgraded to infinity was because I play online. Sometimes I only get 3 bars on black ops which is a bit disappointing. I am from NI so I know the majority of hosts will be from the mainland as it isn't who has the best connection it is he who is most central to all the players.
Add me for a game, just go easy when you are the host
PSN = dweller770

Slow Connection speed at all times, with regular d...

I would really appreciate any advice you have to offer! (P.s Connection time is so low because I recently connected the router to the test socket to see if there was a problem with my internal wiring)
I've been experiencing a slow connection speed (even though the router is connected to the master socket) much slower than with my previous provider and a very intermittent service. The broadband connection seems to drop out every time the landline is in use and when using the landline you can hear a lot of static/crackling in the background.
Connection Information
Line state:
Connected
Connection time:
0 days, 01:32:51
Downstream:
1.12 Mbps
Upstream:
444.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.4 dB / 8.6 dB
Line attenuation (Down/Up):
29.6 dB / 14.8 dB
Output power (Down/Up):
19.4 dBm / 9.9 dBm
FEC Events (Down/Up):
1412 / 0
CRC Events (Down/Up):
0 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 131
Error Seconds (Local/Remote):
12 / 15
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
937 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 937 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1146 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 1010 Kbps
I would really appreciate any help and advice! (P.s the connection time is so low because I tried to connect the router to the test socket to check if the fault was with the wiring. The router is normally on 24/7 and these problems still occur)
Solved!
Go to Solution.

Hi and welcome to the forum.
Have you tried another known working telephone into that test socket without an ADSL fiter.
If you have done all that you will need to report to your comms provider, if its BT Retail you will need to call them on 0800 800 151 or 0330 123 4151 from a mobile phone.
They will mention about charges but as long as you have done as suggested and you have not damaged any of the incoming wiring there "should" be no charge. when you phone do NOT mention broadband once any noise on your line is solved then your broadband will improve
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

WRT160N SLOW CONNECTION SPEED

I have slow connect speed when using the WRT160N. I have tried every thing, done dianogstics on connection, router, modem, thru three diffeant software, norton, windows, system machinics. when ising the router some days the speed is amost like using dial up
I use XP, on both a laptop desk top, up to date drivers, both cna use wifi or direct connection by cat 5e, 3 m of ram, a wimax internet server,,,,, (company called Bridge Maxx)
But when I stop using the router and connect directly to the modem no problem works fine,,,,, not sure what to do........ just need my wifi back,,,,so i cna work,

Whats the Version number of your Router, If you have having version2 router, then there is an knows issue with Version2 Router. Downgrading to Build 8 is generally accepted to correct these issues, however Linksys have indicated to several people they do not have the build 8 firmware to give to end users.
This is ONLY for WRT160N V2 routers. This firmware will not work on WRT160N V1.
You can find it at http://audipages.com/router/
Follow the dowload and firmware downgrade instructions on that page.
Once you upgrade the firmware of your router, you need to Reset your Router and Re-Configure all the settings on it back again. Once you do the settings on your router i think this should solve your problem.

Very slow download speeds with ATT U-Verse

Hello,
Experiencing very slow download speeds with Macbook Pro 2011, on Lion, and ATT UVerse Max, which should allow for an avg. 11-12 MBPS speed. Instead, I get a fluctuating 60-370 kbps speed. I am not experiencing this problem on my Windows machines (Laptop running Windows 7 and Desktop on XP), it is only affecting the Macbook pro. I wonder if this issue is a known problem with ATT U-Verse and Macs, I spent hours yesterday with their support online and they couldn't help me, stating that from their side all settings were OK; the first representative from ATT re-booted the router remotely and that seemed to work for about 10 minutes, and then it went back to a crawling speed...
Any suggestions welcome!
Thanks

Do you have QOS enabled in your router? Did you try plugging the win7 laptop directly and check the speed?

Slow connection speed imac but not macbook

Slow connection speed on my imac 2.4ghz intel core 2 duo running 10.6.8, I get download of 15mbs and upload of 9mbs but on my macbook pro 2.8ghz intel core i7 on the same desk I am getting 33mbs and 10mbs!
Can anyone help me out on this, thanks in advance.

The two key numbers here are: 1) Transmit Rate: 59 which is the current maximum bandwidth of the wireless connection in Mbps, and 2) The MCS Index: 6 which indicates that the iMac's connection to the BT Home Hub wireless is only using a single spatial steam. Forget the techo mumbo jumbo, your iMac is much more capable than that.
You should expect a Transmit rate closer to 130 Mbps on the 2.4 GHz radio. At least this explains the poorer performance of the iMac. I would venture to say that if you temporarily connected the iMac to the BT using an Ethernet connection the iMac would equal or exceed the MacBook Pro's bandwidth performance.
Has this always been an issue or something that has just recently started happening?

Im getting slower Connection speeds

Im getting slower connection speeds then what i ordered i got the 15mps and i only get 10 ?

It looks like you're right at the edge of the 10Mbps service limit for your copper line, as your margins are low and the line speed is incorrect.
Do you have access to a NID? If so, can you plug your modem into your NID's test jack and pull up the new statistics it shows? The NID can often times be found outside on the side/rear of your home, near your electrical panel/meter or on a pole near the street (uncommon for the last one).
========
The first to bring me 1Gbps Fiber for $30/m wins!

Mavericks install incomplete. No Apple installers on HD. Will I be able to upgrade to Yosemite and will it fix all that didn't install with Mavericks upgrade? Very slow connection speeds 30 hrs to download Mavericks. Tried re-install; no help/

Ever since upgrade to Mavericks I have been having problems which are too numerous to mention. I finally found a program from a UCBerkley professor called Pacifier which indicated 4000+ of 400,000+ files and folders did not install. I was unable to go further to try to fix everything because Pacifier can't find ANY Apple installers on my HD. It recommended I download the Mavericks installer without reinstalling to continue; however, after having done so (very slow connection; takes 30 hours to download) and although the installer appears in apps while downloading it disappears and NO Apple installer packages can be found on my hard drive. I tried to download Yosemite once and it indicated my system wasn't eligible for the upgrade. Its' download time was similar to Mavericks; 28+ hours.
I am using a Macbook Pro mid-2012 version OS X 10.9.5 (13F34); Processor 2.5 GHz Intel Core i5; Memory 4 GB 1600 MHz DDR3; Graphics Intel HD Graphics 4000 1024 MB.
Regardless of how many files and apps I remove my memory is being eaten up to the point I can hardly do anything at all. There are no civil words for how frustrated I am. Someone please help me.
Thanks,
JJ

Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer.

Very slow transfer speeds with external hard drives through Firewire and US

Hi All,
My external drives transfer very slowly on my MacPro. I've been searching for answers and have turned up very little. Apple support suggested I post my issue here. Just to make a note, I measured my disk speeds with both AJA System Test and copying files between drives and reading the Disk Activity in Activity Monitor.
I have 3 external drives, all MyBook Premium or Professional, 1x 500GB, 1x 1TB and 2x 1TB in RAID 0. I had them on Firewire 400 and the RAID 0 2TB one on Firewire 800. My transfers on FW were all around 24MB/sec on all drives (much less than what I should be getting with FW400). I then read somewhere that the FW bus on the MacPro uses the slowest speed connected for all FW connections. So I unplugged everything but the FW800 Raid 0 drive and my transfer rate jumped to 40-60MB/sec. This is much better, but still about half or so of what I expect it should be producing from an external RAID 0 setup.
To keep my FW800 backup drive faster, I've plugged the other two into USB2.0. The transfer speeds on both drives are now hideous, around 10-15MB/sec. This is so slow, but I'm not sure what to try to fix my speeds.
The HD's in the external drives are all 7200rpm, and all should be transferring at a higher rate. Do you have any suggestions or ideas? Ideally I'd like to get everything transferring at rates they should be transferring at, but I'll settle with my current FW800 speed of 40-60MB/sec if I can get my other two drives transferring at a non-snail pace.
Is this a common issue? I can't believe I'm the only one plugging multiple external hard drives into their Mac Pro. I hope someone has a fix or solution for this. I'm all ears!
Thanks in advance.

Hi Kappy, thanks for the information.
So I rejigged my setup a tad. My RAID 0 is still FW800, the second drive is back on FW400 on the back port, and the third is USB 2.0 on the back as well.
It's interesting to note that I saw the FW800 taking a bandwidth hit if the FW400 drives was being read/written to. For example, if I was averaging 50-60MB/sec on the FW800 drives and copy something large to the FW400 drive, each drive averages out to about 30/MB second, roughly half the FW800 speed I was getting. The USB while the slowest didn't cause any slowness on the FW drives.
Here are my Xbench results. These results are from each drive being benchmarked individually with no other drives being tested at the same time.
*MyBook 2TB in a RAID 0 configuration: Firewire 800*
Results 75.42
System Info
Xbench Version 1.3
System Version 10.5.5 (9F33)
Physical RAM 16384 MB
Model MacPro3,1
Drive Type WD My Book
Disk Test 75.42
Sequential 80.92
Uncached Write 69.16 42.46 MB/sec [4K blocks]
Uncached Write 110.79 62.68 MB/sec [256K blocks]
Uncached Read 53.66 15.70 MB/sec [4K blocks]
Uncached Read 136.76 68.73 MB/sec [256K blocks]
Random 70.62
Uncached Write 36.38 3.85 MB/sec [4K blocks]
Uncached Write 140.55 45.00 MB/sec [256K blocks]
Uncached Read 93.26 0.66 MB/sec [4K blocks]
Uncached Read 88.38 16.40 MB/sec [256K blocks]
*MyBook 1TB on Firewire 400*
Results 47.73
System Info
Xbench Version 1.3
System Version 10.5.5 (9F33)
Physical RAM 16384 MB
Model MacPro3,1
Drive Type WD My Book
Disk Test 47.73
Sequential 52.47
Uncached Write 48.45 29.74 MB/sec [4K blocks]
Uncached Write 53.76 30.42 MB/sec [256K blocks]
Uncached Read 43.69 12.79 MB/sec [4K blocks]
Uncached Read 70.91 35.64 MB/sec [256K blocks]
Random 43.78
Uncached Write 17.29 1.83 MB/sec [4K blocks]
Uncached Write 98.83 31.64 MB/sec [256K blocks]
Uncached Read 76.33 0.54 MB/sec [4K blocks]
Uncached Read 97.01 18.00 MB/sec [256K blocks]
*MyBook 500GB on USB 2.0*
Results 40.60
System Info
Xbench Version 1.3
System Version 10.5.5 (9F33)
Physical RAM 16384 MB
Model MacPro3,1
Drive Type WD 5000AA External
Disk Test 40.60
Sequential 35.99
Uncached Write 37.31 22.91 MB/sec [4K blocks]
Uncached Write 37.22 21.06 MB/sec [256K blocks]
Uncached Read 26.62 7.79 MB/sec [4K blocks]
Uncached Read 50.27 25.27 MB/sec [256K blocks]
Random 46.55
Uncached Write 20.37 2.16 MB/sec [4K blocks]
Uncached Write 68.44 21.91 MB/sec [256K blocks]
Uncached Read 93.55 0.66 MB/sec [4K blocks]
Uncached Read 86.71 16.09 MB/sec [256K blocks]
So Kappy are you saying that those speeds look normal?
Thanks

Slow Network Speed with MacPro

I just received 4 MacPro's with the dual quad processors. I have configured 3 for our workplace and have moved them into production. We are experiencing very slow network speeds, a test file on our server of 100mb takes 2 minutes 20 seconds to copy to the desktop. I have manually set the ethernet port to 100baseT with full duplo. The old machine is running the same OS 10.4.10, and only takes 12 seconds to copy the file. I should mention that we use DAVE to connect to our servers, both machines are running the same version of DAVE, and using a third machine I connected to both drops and the file copied in 12 sec, showing that the network is physically OK. The only difference between the two machines is that one is the intel version? Can anyone offer any thing to try?
Thanks
Message was edited by: Mark Crane
Message was edited by: Mark Crane

I am 99% sure someone else had 'slow transfer' in another thread.
Sometimes a router needs firmware update to be compatible, or upgrade the cables to cat6e, or look for a new router or switch which helped my own setup. Just look for one that says that it is "Vista compatible" actually.
http://www.thursby.com/products/dave-vs-tiger.html

Very slow download speed with intermittent halts

Need some help.
I run Apple os/x latest version and have since yesterday begun to experience constant very slow download speeds.
I have rebooted the router and I have reset it. I have tested with wireless and wired into router. No real change.
The results are below and are pretty consistent no matter when or with what computer I test it with.
This is very frustrating and I would like to know if anyone has experienced this and if there is anything I can do before calling for service.
Thank you in advance.
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 5.44Mb/s
running 10s inbound test (server to client) . . . . . . 1.94Mb/s
------ Client System Details ------
OS data&colon; Name = Mac OS X, Architecture = x86_64, Version = 10.8.2
Java data&colon; Vendor = Apple Inc., Version = 1.6.0_37
------ Web100 Detailed Analysis ------
Client Receive Window detected at 359104 bytes.
10 Mbps Ethernet link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 22.89 msec; the Packet size = 1448 Bytes; and
There were 159 packets retransmitted, 288 duplicate acks received, and 394 SACK blocks received
The connection stalled 9 times due to packet loss
The connection was idle 2.01 seconds (16.75%) of the time
This connection is sender limited 35.49% of the time.
This connection is network limited 64.51% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: ON
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [71.100.xxx.xxx] but Client says [192.168.1.9]

Both wired or wireless.
auto - negotiate
Thank you.

Slow wireless speed with new iMac Intel- problem with 802.11g?

There IS a problem with the new Intel Mac, I have tried both the Intel iMac and the new Intel Mac mini and they both have the same problem with slow wireless speed (or rather it variates, if I do a ping to another computer on the network the speed goes from < 1 ms up to 1000 ms and then down to < 1 ms and so on). The older mac minis, my Linux boxes and my Windows PCs don´t have that problem. I have also read reports on the net and it appears that most users experiencing this problem have wireless card firmware version 101.3 (3.120.28.3) . A possible "fix" is to change to 802.11b on the router and then it works. No speed fluctuations and a stabile network! I know it is a bad solution, I would prefer to use 802.11g and get the speed. However I think this points to a problem with the drivers regarding 802.11g. I am starting up a new thread on this and those of you with problems, please try to switch to 802.11b and if it works let us make Apple aware of this.
/Tobbe

Which home hub do you have?
There is some general help at this link Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Slow connection speed with FIOS

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