Slow connection & wireless question...

I am having a problem with slow speed of surfing on DSL. I'm not sure if I have the cables connected correctly because I recently moved and it was all box up.
Also, do I need a separate router (Netgear) to get wireless for other computers in the home?
Thanks, Cari

Issue part a
calyma wrote:
I am having a problem with slow speed of surfing on DSL. I'm not sure if I have the cables connected correctly because I recently moved and it was all box up.
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I see
    news.giganews.com
    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
Issue part b
calyma wrote:
Also, do I need a separate router (Netgear) to get wireless for other computers in the home?
Can not answer yet, because: You did not post what equipment you have as your modem and if you have a separate router, which one.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Similar Messages

Satellite U400 - Slow connection on Windows 7

Hi
I use Satellite U400.
And I can't install wireless driver I dont know why. I open the file and it just won't install but still I think I have the latest drivers for my wireless network,
but my serious question was: why I drop and limit bandwith with windows 7 but not with winXP?
I have 1Mbit/s but example I want to download firefox go to their website's and then it shows between 50 and 70Kb/s but sometimes it gets to my normal max high 120Kb/s, and I saw on google that alot of people have this issue.
And sometimes some website are not loading or I just got error because of so slow connection that websites just turn off :(, never happend before.
plz someone help - any suggestions plz?

> what kind of forum is this? no help for more then one 1 week , more then 10 days now ?
What are you expecting? This is a user to user forum if someone would like to help you then he will post in your thread.
In most cases such themes has been discussed a lot of time here maybe you should not wait only for someone but should use an advanced search option and could search and read in similar threads for possible solutions
Regarding your issue:
> i do have the latest updates and still nobody from you tried to help me to get a fix , why dont you guys belive it? when i said look at google.com and write windows 7 wireless probblem or slow down my wireless, this is a KNOWN issue with windows 7 .
Firsty you said that you are sure it's Win 7 issue
>i have asked around everywhere and they all say it is NOT windows 7 issue it must be the manufacter driver issue .
Now you are saying it;s notebook issue....
So what is your possition now????
How it could be a manufacturer issue if the speed is faster using WIn XP??? For me it make no sence...
However, I googled a little bit an found this:
Tweaking Windows 7 for Faster Online Connections
http://www.brighthub.com/computing/windows-platform/articles/58522.aspx
You can also try to speed up the IE 8
For that use the command: regsvr32 actxprxy.dll
This should be typed in RUN
Then reboot the notebook.

Problems with restarting, connecting wirelessly Mac OS 10.4.8

Hello everyone,
This is in addition to my previous post
http://discussions.apple.com/thread.jspa?threadID=817360
I have restored the system that came with my iMac, which is 10.4.7
My iMac now restarts, based on what I arrive at the conclusion that the problem was with 10.4.8 update that I installed before the problem began.
I also hoped that 10.4.8 update was causing all the wireless connectivity problems I had. However:
- after I installed 10.4.8 update I began experiencing slow connections and my iMac would not resume WiFi after sleep mode until after I restarted the computer;
- now that I returned back to 10.4.7 where everything was working perfctly, I CANNOT CONNECT TO MY WIRELESS ROUTER AT ALL!!!!!
The problem:
I have my third-party wireless router in the list of available networks (thanks God!), however, when I choose to connect to this network and introduce my WEP password, the system says: "There was an error connecting to [name of the network].... network". That's it! (very informative, isn't it?!)
I use the same f*ing password to connect to the same router from my PC, which is according to Steve is not the best computer in the world, or at least not the one he likes - well, you know Steve, THERE IS NO PROBLEM connecting from PC and I have spent already the whole day trying to understand what the problem is with the best in the world iMac or Mac OS X or whatever....
Okay, I know Steve will not read this. So if anyone knows anything - please let me know. Thanks in advance.
iMac 2.16 GHz Intel Core 2 Duo Mac OS X (10.4.7) 2 GB DDR2 SDRAM

How about taking your sarcasm, and bad language to the correct forum for your issue instead of starting a second thread on the same issue here;
Forum: Internet, Networking and your Intel-based iMac
Questions about internet, local network use, configurations, and modems.

Slow Connecting to Broadband

Hello There,
I have a homehub v2. For 2 years no problem always connected wirelessly, home hub situated next to computer.
For the past week very slow connecting to Broadband sometimes won't connect at all until with a bit of fiddling it does
I have for 5 days connected by ethernet cable but still no difference, once connected speed seems fine.
All the lights on hub are blue the hub is left on 24/7
The hub is in a extension socket installed by BT(not recently) with a filter. I have rebooted the hub, turned off at mains etc,
Can anyone advise me further Thanks Patty-L
Solved!
Go to Solution.

Hi Patty
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very slow connection with Mifi 4510L??

I'm hoping someone here can give some guidance. I am having very slow connection with the 4510L we just got. Via test on speedtest.net I'm seeing download speed of .17 MBPS at times it was so slow the test was not completing. I normally have 1 or 2 bars on the mifi unit and have seen up to 3 at times. I drove into town and see the same range (1 to 3 bars). I have yet to see the 4G light come on except for prior to activation (would light solid green at times) since activating I have only seen the violet light for 3G.
Verizon advertises full service both around our city (Richmond, VA) and at my more remote location in Hanover. I have been through the recommended resets and nothing seems to improve the connection speed. Could the unit itself be defective? Also, I've noticed when I go to a location website it thinks I am in Pennsylvania when I am in Virginia. Could the Mifi be trying to connect to a signal in that location for some reason (was refurbished device)
Thanks for any help you can offer,
Brian

I was having problems but upgrading to 2.28 seems to have helped me in addition to a few other changes I made based on this review of the 4510L
http://www.anandtech.com/show/4500/novatel-wireless-mifi-4510l-review-the-best-4g-lte-wifi-hotspot/4
1) "selecting WPA2 Personal/PSK (AES)"
2) "manually selecting a channel (instead of Auto) fixes almost all the instability problems"
(I'm not sure if it actually worked as the diagnostics always shows channel 0 no matter what I picked. I did try a couple before one - or the myriad of other things I tried - seemed to make a difference - at least for now - fingers crossed)
3) "allowing for one to select between each network mode manually, so you can force 4G LTE, EVDO, 1xRTT, or all of the above. This is incredibly useful if you’re right at the cutoff for 4G LTE SINR" (that's WWAN Preferred Mode LTE only for me)
4) I also changed my 802.11 Mode to just one mode that works on both computers at my house
5) I am also careful to turn it off when I am done with it and take it off the charger for the night as well.
It is my only internet service due to my semiremote location (no cable etc) and when I first got it as a replacement for my dependable 2200 I was about to pull all my hair out. I was "forced" into it because due to antenna issues on a local tower that supplies my 3G signal my 2200 wasn't even able to load my gmail account. Verizon very helpful on that - call us if its still an issue in a "few weeks"! However, when I inquired about the antenna's effect on a 4G signal, an intelligent tech was able to tell me that it was not the tower I would be getting a 4G signal off of - odd but I didn't question that possibility.
It runs very very warm but I suspect having it on the charger and using it almost all day is part of that. At first I was wondering if heat was part of the problem - going so far as to have it sitting on an ice pack to test that theory. Of course then I had to wonder if maybe I was freezing it -lol. I am careful to turn it off when I am done with it and take it off the charger for the night as well.
I've been on it most of the day and it seems to be behaving well - so fingers crossed

Airport Scanning slowing connection

Sorry to post this again. After waking up imac, airport is scanning too long. About a minute before connecting... I did find someone posted and they thought it was iTunes or quicktime upgrade. Maybe, but searching "airport slow connection" I find many having this problem with no real answers. Somebody must have had this problem and fixed it... Any help?

The ethernet cable is coming from my express
OK, thanks for clarifying that for me. This confirms that the wired, or Ethernet portion of the AirPort Express is working correctly.
If the wireless radio on the Express is functioning correctly, then you should be able to get something in the range of 85-90 Mbps over wireless on either the 2.4 GHz or 5 GHz band.
BTW, these tests were conducted with only my MBP connected to the network, while it was sitting mere inches from theExpress.
That is much too close, since the signal can easily overload the wireless card on your computer, which will have the effect of knocking the speeds down. Move the computer 7-10 feet, or about 2-3 meters away from the AirPort Express with clear line-of-sight between the computer and Express and run the checks again.
Be sure to restart both the AirPort Express and your computer before you run the checks.
If the wireless speeds still clock in low.......anything below 60-70 Mbps......then I would start to look around for any devices that might be introducing wireless interference on your wireless network. The biggest culprits are cordless phones in this regard, but any BlueTooth devices like a mouse or keyboard can sometimes create issues, as well as wireless camera/security systems. Turn off these devices temporarily as a test and restart the AirPort an computer again to see if the speeds will improve.
If speeds are still slow during your "test", then I would try a Factory Default Reset on the Express.
If still no improvement, you need to take the Express to an Apple Store....if you have one near you, or an Apple Servicer to let them take a look and run some tests.
If the wireless speeds are still low when you do this, then the Express is defective and will need to be replaced.
However, if the Express checks out OK, then you know that something is affecting your wireless signal at the house. What that might be will be the real question.

Windows Domain Controller on Windows Server 2012 R2: Hyper-V roaming profiles not loading due to slow connection

I have racked my brain and done everything that I know to do for about two weeks now. I am setting up a new system at our fire department and I am having the worst luck with getting the workstations to login to the domain controller with roaming
profiles. It keeps telling me that the roaming profile could not be loaded because of a slow connection. These are workstations that are connected directly to the switch that the DC is connected to. I have tried multiple connections regarding
the layout (DC into the router, router into the switch). The router is a Cisco RV220W. I have two VLANS, one for public and one for private domain. The Private VLAN has DHCP turned off since I am providing it through the DC. I currently
have a connection from the Private VLAN going to the unmanaged switch that the workstations and server are plugged into.
The server is a Dell PowerEdge R420 that has 6 NIC ports (1 dual port and 1 quad port). I have a virtual switch setup on Hyper-V for an external port (let's say Card 2 Port 3) that is assigned to the WS 2012R2 Domain Controller. The DC can see
the internet fine and the workstations can connect to the shared folders on the server. I can retrieve files by just using the computer name or FQDN. The DC is also running DNS and DHCP. The DNS has the _msdcs setup from when I installed
the active directory role. I have attempted to assign static IP addresses to the workstations:
IP:                     10.0.0.80
Subnet:             255.255.255.0
IPV4 Gateway: 10.0.0.1
IPV4 DNS:        10.0.0.12
I've attempted "append the specific DNS suffix", I've "registered the connection in DNS", I've used "use this connections suffix in DNS registration".
The server is assigned:
IP:                     10.0.0.12
Subnet:             255.255.255.0
IPV4 Gateway: 10.0.0.1
IPV4 DNS:         10.0.0.12
The DNS entries have forwarders that forward to my ISP DNS servers for lookup
I've enabled and disabled DHCP, I've installed a new VM just to create another DC to make sure that I didn't goof up when I created it.
I've lost my patience with this project and am sinking fast. Can someone please offer some advice as to what I've done wrong? I've created this exact scenario at work many times but, I've never done it with Windows Server 2012. Is this
possibly something to do with the Dell PowerEdge server (Generation 12) with the SR-IOV? I am going to attempt to work on it some more tomorrow when I get over there. I think there may be an issue with the SR-IOV not being enabled on the machine
through the Dell Bios. Would the SR-IOV really cause the workstations to report a slow connection? When I login at the domain controller the roaming profiles and folder redirection work fine so, I know the GPO settings are correct. I don't
have "ignore slow connections" or any of those GPO's set. I need to get it working the correct way so, I didn't want to fool the server when there is another underlying problem. Any help that someone can offer, I am more than willing
to listen. If you need more information, please ask.
Thanks,
Jay

So, I've managed to research this some more since Thursday and I've come to the conclusion that Hyper-V does a horrible job of supporting Qualcomm NIC cards. That's the only thing I can conclude as far as where the issue is originating. I've read many
post and walkthroughs but nothing that has helped. The issue wasn't with any settings in the domain controller. The issue was that there really is a slow connection originating at the domain controller that is a VM and has network connectivity through the
virtual switch from Hyper-V. So, next question is, how do I get the DC to have better connectivity through the NIC that Hyper-V won't give it? If hyper-v would allow passthrough, this would be so much simpler. VM-ware is looking really good at this point.
Im disappointed in MS right now.

Self assigned ip and can't connect wirelessly on any apple device

Man oh man... this issue has been festering for almost an entire year now and I have not found a solution. Last August (2009) my macbook stopped wirelessly connecting to my ATT 2WIRE dsl modem saying it had a self assigned ip address. I bought the computer in July and could connect with no issues for about a month. Ever since then, I've been connected via ethernet with slow connection. At the same time, the 2 iPhones in our household also could not connect wirelessly. One G5 could connect wirelessly but was extremely weak and often dropped the signal.
I did tons of research and found zillions of other people with this issue and no resolution. I've tried every solution on macrumors, and apple discussions with no results... I've disabled firewall, renewed DHCP, tried DHCP manual (which then changes the status to say I'm connected, but nothing works in my browser), restarted, etc. At work, I can connect to our Linksys router wirelessly with no issues. When my friends come over, their macbooks and iPhones don't work either!
Originally I thought the issue was my modem so I ordered another one. Same issue. Just this week I was at my wits end and cancelled my service with ATT and switched to Clear. I acquired a Linksys router to connect to the Clear Modem and I'm STILL having this issue. The difference is now that my iPhone can connect wirelessly but my macbook still cannot. The router is a Linksys WRT51ab. My macbook pro is on version 10.5.8. I can only assume that some kind of update to airport is causing the problem. As of now, my IPv4 address is: 169.254.111.225
Please someone help me! I promise some kind of reward if you can help me fix this.

Based on the model number, your Linksys router is OLD.
I'd actually suspect that your router has been the problem.
You can download the full user manual here --> http://homedownloads.cisco.com/downloads/wrt51ab_ug.pdf
I don't know if you ever secured your wireless router or renamed it from the factory defaults.
If it your Linksys wireless router is not password secured, it's possible that someone else changed settings about the time things stopped connecting.
Regardless, you can completely reset the Linksys to the factory defaults by holding down the Reset button on the Linksys for more than 10 seconds.
Do that first.
Then see if things 'magically' start connecting again. I'm guessing the phones will connect, but the Mac still won't, because of the IP address in the current configuration.
If not, here's how to configure your Mac network settings.
On your Mac, in System Preferences, Internet and Network, Network,
Click on Location, Edit Location
Click the + sign to create a new location called '_test'
(The underscore before the name will put it at the top of your Locations list where it's easy to find)
Select Ethernet (wired)
First, we'll let DHCP try to set the address.
Click Apply.
Move the selection back to Ethernet, and watch the Status.
If it shows Connected and IP address appears after a few moments, at least the WIRED configuration is working.
Now IF the Wired configuration works, lets move on to the wireless configuration...
(If the Wired configuration is still not working, post back and we'll work through it.)
Still in System Preferences, Internet and Network, Network, with the _test location you just created...
Select the AirPort interface in the left column.
Turn AirPort On.
If no Network Name appears, click on the up/down button and select Join Other Network and select your Linksys router name.
Click 'Apply'.
Leave DHCP settings alone and watch the Status to see if it connects.
Let me know what happens!

Out of no where, will not connect wirelessly.

I just purchased a Windows 8 pc. However, I take such good care of my techie things I still have an old Toshiba laptop about 8 years old, maybe a little less that runs just great, it's just the technolgy was getting a little behind. It's the old style "tablet" that has the swivel screen and was considered "heavy" accord to our standards today.
The Toshiba Satellite (circa 2005) laptop is an XP with all the updates and service packs. I keep it lean and clean with Advanced System Care, have for months with no problem. It was always used to connect wirelessly.
About the middle of February I switced from Verizon slow DSL to Comcast because we have no other choice for a faster speed. No FIOS. But, I've come back a full 180 to Verizon. However I did get a new modem, the latest advances. It's a D-Link ADSL2+ (DSL2750B) Supposed to run 3 to 6 times faster than the old Verizon modem I had. When I first connected to the DSL I turned this laptop on, connected wirelessly and it was there great going! I was even hitting almost the top speed I am provisioned for wireless. The modem is only 2 feet away but still. I turned if off, turned my attention back to the new Windows 8 machine for a day couple of days
Then I wanted to go back and check the Toshiba XP and revel in it's great performance on this new modem .... drat!! It detects all local stations, even of course mine, but when I try to connect it tries but fails and jumps to a neighbors DSL. I can however connect with the Ethernet cord.
I've been using this Toshiba Tablet for months with a USB wireless adapter just fine that a friend gave me. In fact either the internal wireless adapter and the USB worked with not a problem but tests seemed to show his gift of the adapter was a little faster, so I use it exclusively.
So neither wireless adapter, internal or USB will connect to my modem. I even tried pressing the WPS button on the modem, the one that's lets someone near log on without a password.
So there it is. Can anyone have a clue why this worked at the first and now won't? Also, all other pc's, including a netbook with XP and a new small android tablet are connecting no problem. It's the Toshiba laptop alone that for some reason ...
out of no where, will not connect wirelessly. Is there an easy fix than uninstalling drivers? But why would both adapters get a corrupted driver at the same time? I hope there is help here. Thanks so much for reading this and consdering my situation. Jack ":-D

Since the computer can connect with the neighbor's router, I don't think there is a problem with wireless connection on the computer. So it has to be some configuration or settings problem with the new modem. I would check the encryption of the new modem. If the computer can see the modem, but not connect, my thinking is that the encryption is blocking the connection. Temporarily disable the encryption on the new modem and see if that makes a difference. If it doesn't, you may want to check the advanced settings on the modem and compare the IP settings on the computers that work versus the one that doesn't.

Mavericks install incomplete. No Apple installers on HD. Will I be able to upgrade to Yosemite and will it fix all that didn't install with Mavericks upgrade? Very slow connection speeds 30 hrs to download Mavericks. Tried re-install; no help/

Ever since upgrade to Mavericks I have been having problems which are too numerous to mention. I finally found a program from a UCBerkley professor called Pacifier which indicated 4000+ of 400,000+ files and folders did not install. I was unable to go further to try to fix everything because Pacifier can't find ANY Apple installers on my HD. It recommended I download the Mavericks installer without reinstalling to continue; however, after having done so (very slow connection; takes 30 hours to download) and although the installer appears in apps while downloading it disappears and NO Apple installer packages can be found on my hard drive. I tried to download Yosemite once and it indicated my system wasn't eligible for the upgrade. Its' download time was similar to Mavericks; 28+ hours.
I am using a Macbook Pro mid-2012 version OS X 10.9.5 (13F34); Processor 2.5 GHz Intel Core i5; Memory 4 GB 1600 MHz DDR3; Graphics Intel HD Graphics 4000 1024 MB.
Regardless of how many files and apps I remove my memory is being eaten up to the point I can hardly do anything at all. There are no civil words for how frustrated I am. Someone please help me.
Thanks,
JJ

Install Mavericks, Lion/Mountain Lion Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion. Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer.

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again

Officejet 7310xi All in One Printer no longer connects wirelessly

Hello all,
My Officejet 7310xi All in One Printer no longer connects wirelessly.
The printer does no show up while searching for it wirelessly where it had previously.
In the past it would say that the printer (HP Series 7300) was offline. I would remove the device through the control panel and search again. A printer would be found as HP Series 7300 (Copy 1) . A "ghost" of the original would remain as an offline device. I would default to the new printer icon, Copy 1, and it would work. This happened over the course of a year without any problems.
Now nothing is working. The printer can't be found by my network. I tried downloading drivers, etc. from HP but they either can't download or stop during installation. I don't know if an Windows 8.1 update affected it.
Although the printer has a built in network set up option, it has no installation wizard. I can't find a way to activate the wireless feature/icon. There is no I.P. address either.
I feel like a monkey pulling levers for a banana! I appreciate your help.

Hey @Kathlanta ,
Thank you for taking the time out of your day to ask that question on the HP Forums today!
I understand you are having issues with your HP Officejet 7310xi connecting and staying on your network. Going through all of this is making you feel much like this;
By the end of this I want you feeling more like this;
Now let's get to the bottom of this and have some fun doing it! (and no, I have not completely adopted the idea that you are a monkey, but for the time being, seems most fitting LOL )
Ok, so what we are going to start with here is; a full print system uninstall and reinstall and run it through USB to test the printers functionality.
Here is how you uninstall the whole printer software on 8.1 >> Uninstalling The Printer
Here is how you install the drivers offline (use the appropriate links to get your steps) >> Installing HP Printer Software for a USB Connection in Windows 8
You wont need to worry about the wireless right yet until we figure out if the rpinter hardware is ok or not. So sit tight on that portion, I'll get that all back and working later after we figure this stuff out now.
Look forward to hearing back from you! Have a good one!
I worked for HP.

Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.

Hi!
Didn't know exactly where to direct this question in the Apple Community so I chose Airport. To everyone, thanks in advance.
I’m really desperate. I’m a big Apple fan. I have two Apple MacBook Pro laptops with Mountain Lion software. I also have an Apple Airport Extreme. My HP Photosmart C4780 printer was also purchased from Apple. Anyway, my Internet service is AT&T. AT&T just upgraded my service with a new modem/router (AT&T U-Verse). Prior to the conversion, my wireless printer connection was working perfectly.
Now can’t print wirelessly. For your information, everything is connected via Wi-Fi. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed. Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works. Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change.
This appears to be an HP printer problem. I went to HP community support with the information below but I have received no solutions outside of buying a new printer.
“Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly. The Diagnostic Summary in brief: Wireless On & Working & Security – Pass; Network Name (SSID) Found – Fail. Nothing else under diagnostic summary ran. Under Configuration Summary: It shows old SSID name and Mac Hardware Address but no IP Address.
Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless. It shows status – disconnected. Under general information it states the following: Network status - Offline; Active Connection Type - None; URL(s) for Embedded Web Server – http://0.0.0.0.”
To be straightforward, I’m no computer tech so I don’t know what this means or where to find. The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. Also I uninstalled and reinstalled via USB. The HP message states can’t find router. At this point, I’ve tried everything to reconfigure without success. If I need to make these changes via Airport Extreme Utility 6.0 not easy to find not that I know what I’m doing.
Most importantly if I ever get wireless working again, do I still need Airport Extreme connection or is the AT&T U-Verse modem/router sufficient?
Any direction or help is greatly appreciated. Thank you for listening.

Thank you for your prompt response. I'll be honest I'm a retiree and a newbie to all of this stuff. I don't even know how to do a thread. (Embarassing) This is my first ever contact with the Apple Community so I'm slowly trying to figure this out as well.
As to your thread request, I'm assuming you want to read my post with HP. Not knowing how to thread, I've copied it below.
I have an Apple MacBook Pro laptop with Mountain Lion software. I also have an Apple Airport Extreme. My Internet service is AT&T. AT&T just upgraded my service with a new modem/router (AT&T U-Verse). Prior to the conversion, my wireless printer connection was working perfectly.
Now can’t print wirelessly. For your information, everything is connected via Wi-Fi. The AT&T technician stated that I no longer needed my Apple Airport Extreme, so it was removed. Naturally, after the tech leaves, we find out the HP printer wirelessly no longer works. Thinking that removing Airport Extreme may have been the problem, I reconnected it to the AT&T modem/router, however no change.
Ran the HP wireless network test report and it states that HP printer can’t find wireless router and to verify that the HP printer network name (SSID) matches the wireless router network name (SSID) exactly. The Diagnostic Summary in brief: Wireless On & Working & Security – Pass; Network Name (SSID) Found – Fail. Nothing else under diagnostic summary ran. Under Configuration Summary: It shows old SSID name and Mac Hardware Address but no IP Address.
Next ran the Network Configuration Page and everything is enabled except the 802.11 Wireless. It shows status – disconnected. Under general information it states the following: Network status - Offline; Active Connection Type - None; URL(s) for Embedded Web Server – http://0.0.0.0
To be honest, don’t know what this means or where to find. The AT&T tech provided me the new SSID Name and a wireless key number but that’s it. Also I uninstalled and reinstalled via USB. The HP message states can’t find router. At this point, I’ve read your forum and tried everything to reconfigure without success. Any direction or help is greatly appreciated.
Thanks in advance!
Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.
I finally figured it out! (Sorry that I'm replying to my own posts btw, but I want to post the solution for anybody else with the SigmaplusEOL1 problem). If you have the SigmaplusEOL1 as your SSID when you print the "Wireless Network Test Report", you do NOT need to return it (I know that's hassle for people). To fix the problem, follow these steps.
1) Unplug your printer.
2) Go to your router's IP address (like 192.168.1.1 or whatever it is for your router).
3) Change the SSID of your wirelss network to "SigmaplusEOL1".
4) For the Security option for your wireless network select none (so that a password is not required to access your wireless network).
5) Power your printer back on and reprint "Wireless Network Test Repor". It should say "No problem found..."
6) The report should also have a the IP Address of the printer (under Configuration Summary at the bottom). Type that IP Address in your browser to get to the printer's settings page.
7) Click the "Network" Tab at the top.
8) Under the "Connections" header in the left pane, click "Wireless (802.11).
9) Click "Start Wizard" at the bottom right.
10) In the wizard, change the SSID and encryption (wep or wpsk) password to whatever you want your wireless network to be. So probably whatever it started out as before you changed the SSID to SigmaplusEOL1
11) Click "Finish" at the end. The page will probably try to keep loading but it won't because you changed the network settings of the printer. Just ignore that
12) Go back to your router's IP address and change the SSID and encryption password to whatever you changed the printer's SSID and password to.
13). Reprint the Wireless Network Test Report. It should say the SSID is the same as your wireless, and everything is good.
That's it. You should be good to go now.
Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.
Thank you for your prompt response. This has been a totally frustrating experience. I’ve spent at least 8 hours trying to fix this. My HP problems and your initial steps were identical to mine. I am by no means a tech person and my computer tech knowledge is minimal. However I followed your steps to the best of my ability.
I did get the SigmaplusEOL1 message. I was able to get to Step 6 where the wireless network test report now reads – “HP printer settings do not match your wireless router settings.” So I guess this is a step in the right direction. However unfortunately the Configuration summary message for the IP Address reads – “Not Applicable”. (Note: changing SigmaplusEOL1 to network name knocked out my Internet access. Had to switch back to regular network name to regain access.)
I’m at a loss as to what to do next.   Without the IP Address is it possible to move forward? As I stated earlier, I’m not a tech person. As to your steps 7, 8 and 9, I can’t find them on my computer or maybe I’m looking in the wrong places. In System Preferences - Network, I have none of these steps. If you’re referring to Airport Utility, with the changes in Mountain Lion, these steps are no longer there. If you’re talking about Safari, Firefox or HP, now I’m really lost.
Finally, I don’t know if you can answer this or not. If I ever get wireless working, do I still need Airport Extreme or is the AT&T U-Verse modem/router sufficient?
Again thank you for your time and patience.
Re: Can't connect wirelessly HP Photosmart C4780 to MacBook Pro OSX 10.8.2 Mountain Lion.
Unfortunately I am unable to offer any further advice as I only followed the instructions listed on the other page.
Finally, as to having WEP enabled, I don't know. Don't even know where to look. The best that I could determine is that my security is WPA/WPA2 Personal.
I'm truly sorry about all of this. Thank you for your time and patience. After reading all of this and you change your mind, I would understand.

Can't connect wireless printer to wired PC in wireless/wired network

We have HP Officejet 6500A Plus (E710n-z) printer
Wireless router with 4 ethernet connections (SAGEMCOM 2864) - some pcs connect wirelessly and we have 3 connected via ethernet (network has several printers, 2 netbooks, IPad, 2 laptops and 4PCs currently configured - but with 5 active users it changes frequently)
Am able to connect printer to wireless PCs, laptops, etc - but cannot connect to wired PCs (running windows XP-home version)
I'd like to avoid forcing IP address for printer (everything else is automatic) - Is there another workaround?
I do have another printer connected wirelessly to both wireless and wired PCs
Install / troubleshooting software assumes network is either all wired or all wireless
I don't mind using fixed IP address for install, but prefer not to use for ongoing connections
Thanks for your help
Nancy
PS - one computer has problem with "serscan.sys" file not found - this can, I believe, be resolved once I find download *since no longer have the windows XP install discs
This question was solved.
View Solution.

Hi Nancy,
Have you tried running the HP Netwrok Diagnostic Utility, which is available at www.hp.com/go/tools? I no longer have a WinXP machine so I can't verify that it works on WinXP but, assuming it does, it could help you diagnose the problem.
Regarding using a static IP address, it is a really good idea (especially since it sounds like you know how to assign one to your printer). It even helps to have a static IP once things are up-and-running because it generally prevents your PC's from losing contact with the printer.
Craig
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
I am an HP employee.

Connecting wirelessly to net

My Ibook G4 looks beautiful and works like a dream, but I've had problems setting it up to surf the net wirelessly.
I've got a Netgear DG434G router and WG111v2 wireless adaptor for my main PC. There's no ethernet port on main PC (normal Windows PC) so I was advised to use one on iBook. I can surf on iBook and main PC seems to recognise wireless network because I can surf on that as well.
But when I pull out ethernet cable connection goes. What do I have to do to get it to work without cable? I thought the 14-inch was set up for wireless. We're broadband, by the way

Hi again Paul,
"By the way, my son's Nintendo DS seems to recognise network."
Now that would really annoy me, lol...
Good news that you've actually got an Airport card anyway.
A few things to try:
1) Idiot question first... Are you absolutely sure that you are entering the network name & PW correctly. Caps lock off etc (sorry )
2) According to http://docs.info.apple.com/article.html?artnum=106250 some third party wifi access points need to have a $ sign put in front of the hexadecimal key or if you are using a 'word' putting it in double quotes, "comme ça".
3) With ethernet disconnected, Go to System Preferences>Network>Airport, click on the 'Assist me...' button at the bottom. Some time ago, I tried to help someone here who was trying to connect to a totally open network in Sydney's airport lounge. Nothing worked until he ran the Network Assistant which then found & connected two networks!
4) Log into the router with the iBook connected via ethernet and temporarily disable security, (you don't mention which you are using btw, WEP, WPA?). Disconnect the ethernet and see if the ibook is able to connect wirelessly then.
If that works, reconnect the ethernet cable, log into the router, re-enable security and change the password. Disconnect the ethernet again and make sure that you can connect with the iBook wirelessly, entering the new PW when asked. You'll have to reset the password on the PC, then. Let's hope that the PC doesn't end up getting locked out, otherwise you'll be over on some Windows forum slagging me off
Try the above and post back with the results.
Best of luck
Adrian
ibook G4 1GHz, 768mb; iMac 17" G4:768mb (10.3.9) Mac OS X (10.4.6) Belkin WiFi F5D7632

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