SLow down after reinstalling Win8.1

Hi all!
I have a question. I have had my Acer Aspire T for some reason my Windows 8.1 had a glitch so I had to have it reinstalled which wiped everything off my HD.  I was very happy with my computer before this happened, but since it has run very slow and even slower when I downloaded Chrome.  Can someone tell me what might have happened and what I can do about it?    Thanks. 
Computer spects are :
Windows 8.1 64bit
Intel Core iS processor 4460
2TB HD
8 GBDDR3 Memory
 

Ok.  I don't know anything about Acer Care Center.  I doubt if the Acer Care Center would alert you to update your BIOS, but I guess it's possible.  The latest BIOS is P11.B3 for our computers.  I have two TC-605's and they are running fine on internet both wired and wireless. You should also call Charter to see if they can look at your modem logs.....to see if there is a problem.My cable internet is terrible when it's really hot outside due to the attentuation (and lousy equipment/amplifiers in my area).  As soon as it hits 85 degrees outside, it's nothing but trouble. But it works perfectly during the morning and evening hours. Fortunately I have a backup DSL connection. But it could be lots of things going on with your Charter that they will be able to detect by looking at your modem logs/stats. Edit: Charter can see you modem logs when you talk to them on the phone.  They don't have to come to your house to see your modem logs. Edit2: Here is the BIOS FAQ link.  Since I don't have your exact model #, it would be better to follow the link below, as I can't be completely sure of the BIOS version on your computer. http://acer.custhelp.com/app/answers/detail/a_id/35410#_ga=1.104251465.892441838.1437837318

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