Slow down/upsteam + noisy line
Evening,
First time on these here forums so be gentle
Recently I have noticed that the down/upstream on our BT Connection has dramtically dropped, we average 17+ MB in our area and have been for a long time; however recently either due to bad weather or the recent HomeHub 4 update our speed has severely dropped and our line is very noisy (see below for HomeHub 4 Event Log):
04:04:04, 05 Dec.
( 1376.580000) PPP LCP Send Configuration Request
04:04:02, 05 Dec.
( 1374.540000) ETHoA is up - VPI: 0, VCI:35
04:04:02, 05 Dec.
( 1374.540000) DSL is up
04:04:01, 05 Dec.
( 1373.080000) DSL noise margin: 27.80 dB upstream, 20.90 dB downstream
04:04:00, 05 Dec.
( 1372.170000) DSL line rate: 443 Kbps upstream, 8128 Kbps downstream
04:03:12, 05 Dec.
( 1323.940000) DSL is down after 20 minutes uptime
04:03:12, 05 Dec.
( 1323.940000) ETHoA is down after 20 minutes uptime
04:03:11, 05 Dec.
( 1323.560000) PPPoA is down after 20 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
04:03:07, 05 Dec.
( 1319.710000) PPP LCP Send Termination Request [User request]
03:43:01, 05 Dec.
( 111.990000) WAN operating mode is DSL
03:43:01, 05 Dec.
( 111.990000) Last WAN operating mode was DSL
03:43:01, 05 Dec.
( 111.940000) PPPoA is up - VPI: 0, VCI:38
03:43:00, 05 Dec.
( 110.980000) PPP IPCP Receive Configuration ACK
03:43:00, 05 Dec.
( 110.970000) PPP IPCP Send Configuration Request
03:43:00, 05 Dec.
( 110.970000) PPP IPCP Receive Configuration NAK
03:43:00, 05 Dec.
( 110.960000) PPP IPCP Send Configuration ACK
03:43:00, 05 Dec.
( 110.960000) PPP IPCP Receive Configuration Request
03:43:00, 05 Dec.
( 110.960000) PPP IPCP Send Configuration Request
03:43:00, 05 Dec.
( 110.960000) CHAP authentication successful
03:43:00, 05 Dec.
( 110.900000) CHAP Receive Challenge
03:43:00, 05 Dec.
( 110.900000) Starting CHAP authentication with peer
03:43:00, 05 Dec.
( 110.900000) PPP LCP Receive Configuration ACK
03:43:00, 05 Dec.
( 110.900000) PPP LCP Send Configuration Request
03:43:00, 05 Dec.
( 110.900000) PPP LCP Receive Configuration Reject
03:43:00, 05 Dec.
( 110.900000) PPP LCP Send Configuration ACK
03:43:00, 05 Dec.
( 110.900000) PPP LCP Receive Configuration Request
03:42:59, 05 Dec.
( 110.760000) PPP LCP Send Configuration Request
03:42:57, 05 Dec.
( 108.730000) ETHoA is up - VPI: 0, VCI:35
03:42:57, 05 Dec.
( 108.730000) DSL is up
03:42:56, 05 Dec.
( 107.250000) DSL noise margin: 5.90 dB upstream, 3.00 dB downstream
03:42:55, 05 Dec.
( 106.330000) DSL line rate: 1163 Kbps upstream, 20664 Kbps downstream
03:41:56, 05 Dec.
( 47.190000) WAN Auto-sensing running.
03:40:43, 05 Dec.
(402029.490000) PPP LCP Send Termination Request [User request]
12:02:02, 30 Nov.
( 111.640000) WAN operating mode is DSL
12:02:02, 30 Nov.
( 111.640000) Last WAN operating mode was DSL
12:02:02, 30 Nov.
( 111.600000) PPPoA is up - VPI: 0, VCI:38
12:02:01, 30 Nov.
( 110.860000) PPP IPCP Receive Configuration ACK
12:02:01, 30 Nov.
( 110.860000) PPP IPCP Send Configuration Request
12:02:01, 30 Nov.
( 110.850000) PPP IPCP Receive Configuration NAK
12:02:01, 30 Nov.
( 110.850000) PPP IPCP Send Configuration ACK
12:02:01, 30 Nov.
( 110.850000) PPP IPCP Receive Configuration Request
12:02:01, 30 Nov.
( 110.840000) PPP IPCP Send Configuration Request
12:02:01, 30 Nov.
( 110.840000) CHAP authentication successful
12:02:01, 30 Nov.
( 110.770000) CHAP Receive Challenge
12:02:01, 30 Nov.
( 110.770000) Starting CHAP authentication with peer
12:02:01, 30 Nov.
( 110.770000) PPP LCP Receive Configuration ACK
12:02:01, 30 Nov.
( 110.760000) PPP LCP Send Configuration Request
12:02:01, 30 Nov.
( 110.760000) PPP LCP Receive Configuration Reject
12:02:01, 30 Nov.
( 110.760000) PPP LCP Send Configuration ACK
12:02:01, 30 Nov.
( 110.760000) PPP LCP Receive Configuration Request
12:02:01, 30 Nov.
( 110.630000) PPP LCP Send Configuration Request
12:01:59, 30 Nov.
( 108.580000) ETHoA is up - VPI: 0, VCI:35
12:01:59, 30 Nov.
( 108.580000) DSL is up
12:01:58, 30 Nov.
( 107.380000) DSL noise margin: 5.90 dB upstream, 3.10 dB downstream
12:01:56, 30 Nov.
( 106.160000) DSL line rate: 1151 Kbps upstream, 20344 Kbps downstream
Afternoon,
It has now been just over three days now (with Power Outages in between since last post), will I now start to see an improvement in my Noise Margin and Line Speed over night or can a BT Mod reset my profile?
Thanks in advance,
Tom
ADSL Stats:
Line state:
Connectedppp0_0
Connection time:
3 days, 05:01:04
Downstream:
7.938 Mbps
Upstream:
443.9 Kbps
BT HomeHub 4 Stats:
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ31571993
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 04/12/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
3 days, 04:59:01
6. Bandwidth:
443 / 8128
7. Data sent/received:
891.4 MB / 3.7 GB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-3873
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS disabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 11
14. 5 GHz Wireless network/SSID:
BTHub4-3873-5GHz
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS disabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
2c:39:96:b3:d5:08
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.5 Annex A
22. Latency type:
Fast
23. Software variant:
24. Boot loader:
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WOW jeje i just notice your code looks like a game
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2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the behest of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed:
Copy a line of text in this window to the Clipboard.
Paste into the window of another application.
Wait for the test to run. It usually takes a few minutes.
Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' \*AutoCad \*dropbox \*GoogleDr\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 ` route -n get default|awk '/e:/{print $2}' ` 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;5p;6p;8p;12p;' ' {sub(/^ +/,"")};NR==6;NR==13&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/root/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1000) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/ { next;} /(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[9]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/ { next;} /%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]" "$1;b=b$1;} END { if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|POSIX sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -depth 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' -i4TCP:0-1023 com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;A2 0 $((N1+1)) 2;C0;A1 0 $N1 1;C0;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D22 4 4 50 0;D13 4 3 32 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start Time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
How do I fix a Safari application that slows down and freezes everything?
Apple called last fall and said my particular Mac had a hard disk problem and they replaced it at the Apple store in late January 2013. I backed up the information on an external harddrive and used Time Machine before to transfer all the information to the new drive. Everything worked well and I finally put on Mountain Lion at 10.8.4. I also have Carbonite as a backup and it apparently was not enabled when I transferred the files until early May. In early May I had not used my iMac for about a month and when I started it I found about 40 named file folders on the Desktop that were empty. Some of those had named items in them but when I clicked on them they would dissappear. The actual files did exist and were not effected when I dumped the apparent alias folders. Safari started and would be ok at first but if I went away for an hour it would slow down. I took it in to the Genius Bar at Apple and they ran some tests and got rid of MacKeeper which they felt was causing the problem. I got my Mac back home and it still started slow but worked well at first and then started going slow. If I opened Word it would also start working at a slower speed. I needed to force quit Safari and the Word progran in order to quit or restart the Mac. I got an appointment for the next day and they ran all sorts of tests and the hard drive was working normally. They tried tweeking different areas and sent me home again. When I started working again it did the same thing, I would start out fine and eventually slow down and needed to be force quit to get out of it. A message came up indicating my MasOSX startup disk had no more space available for applications memory. I took it in a third time and the Genius went to the Activity Monitor and the Safari PID was 221 and %CPU 107, Threads 21 Real Mem 2.73 GB, Virtual Mem 22.00 Kind, Intel (64). I had no idea what that meant. I went home again and it still ran slow and couldn't run the programs for any length of time before it ran slow and affected the other programs so they would only quit if I used Force quit. I took it in for the forth time an they decided to keep it overnight. They ran ASD first to rule out memory. They noticed during the appointment the computer was slow to perform normal tasks such as showing boot options, booting into user, bootingto external user. If the ASD passed then they would perform erase and install and only restore users and application files from backup drive. They did this on Wed and Thur. night and I took it home Friday night, June 14 and it still has the same problem. Typing this message right now means typing and waiting for the words to appear.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -f -a TextEdit
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open. Post the contents of that window, if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; sudo defaults read com.apple.loginwindow LoginHook; } | open -f -a TextEdit
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}' | open -f -a TextEdit
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null | open -f -a TextEdit
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' | open -f -a TextEdit
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal. -
Upgrade to Yosemite Slowed down computer substantially
Hi All,
I recently upgraded my MBP (mid-2009) to Yosemite. I noticed that people have been using EtreCheck to determine what is the root cause of these Yosemite upgrade slowdowns. My issue is that I am having difficulty interpreting the output file. Any help and recommendations would be appreciated.
Here is the file:
Problem description:
After upgrading my MacBook Pro 2009 to Yosemite from Mavericks, everything has slowed down substantially, including loading of pages in Safari.
EtreCheck version: 2.0.11 (98)
Report generated November 12, 2014 at 4:44:03 AM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2009) (Verified)
MacBook Pro - model: MacBookPro5,5
1 2.53 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: one day 12:16:13
Disk Information: ℹ️
Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Mac HD (disk0s2) / [Startup]: 499.25 GB (60.36 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5960S
USB Information: ℹ️
Apple Internal Memory Card Reader 7.95 GB
S.M.A.R.T. Status: Verified
NO NAME (disk1s1) /Volumes/NO NAME : 7.94 GB (3.82 GB free)
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Access.app
[loaded] com.parallels.virtualsound (1.0.27 27 - SDK 10.6) Support
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24217.979618) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24217.979618) Support
[not loaded] com.parallels.kext.netbridge (9.0 24217.979618) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24217.979618) Support
[not loaded] com.parallels.kext.vnic (9.0 24217.979618) Support
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.3 - SDK 10.6) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.nsurlsessiond.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.audio.coreaudiod.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.GSSCred.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.citrix.AuthManager_Mac.plist Support
[running] com.citrix.ServiceRecords.plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid?] com.kaspersky.kav.gui.plist Support
[running] com.kodak.BonjourAgent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist Support
[running] net.juniper.pulsetray.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[failed] com.kaspersky.kav.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.parallels.mobile.dispatcher.launchdaemon.plist Support
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist Support
[invalid?] com.rogueamoeba.hermes.plist Support
[running] net.juniper.AccessService.plist Support
[not loaded] net.juniper.UninstallPulse.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[invalid?] com.kodak.KODAK AiO Annual Opt.plist Support
[loaded] com.kodak.KODAK AiO Firmware Updater.plist Support
[loaded] com.kodak.KODAK AiO Software Updater.plist Support
[running] com.parallels.mobile.startgui.launchagent.plist Support
[invalid?] com.zeobit.MacKeeper.Helper Support
User Login Items: ℹ️
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support
OfficeLiveBrowserPlugin: Version: 12.3.5 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
iPhotoPhotocast: Version: 7.0 - SDK 10.8
CitrixICAClientPlugIn: Version: 11.5.0 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 7 Update 60 Check version
User Internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
WebEx64: Version: 1.0 - SDK 10.6 Support
WebEx: Version: 1.0 Support
Safari Extensions: ℹ️
OpenIE
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Java Support
MacFUSE Support
Perian Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Mac HD: Disk size: 499.25 GB Disk used: 438.89 GB
Destinations:
Opt_NHD_1 [Local]
Total size: 999.74 GB
Total number of backups: 6
Oldest backup: 2014-07-10 03:42:30 +0000
Last backup: 2014-11-08 22:33:01 +0000
Any recommendations that you might think of to remedy my crazily slow machine with OS X Yosemite would be appreciated.
Thank you.
Michael
Size of backup disk: Too small
Backup size 999.74 GB < (Disk used 438.89 GB X 3)
Top Processes by CPU: ℹ️
23% WindowServer
7% com.apple.WebKit.Networking
3% Safari
2% hidd
1% sandboxd
Top Processes by Memory: ℹ️
120 MB Mail
64 MB Safari
60 MB Finder
56 MB WindowServer
47 MB mds_stores
Virtual Memory Information: ℹ️
990 MB Free RAM
863 MB Active RAM
528 MB Inactive RAM
803 MB Wired RAM
9.40 GB Page-ins
227 MB Page-outsCan you please help me as well? Thanks.
Problem description:
My Macbook runs very slow (slower than Windows). I upgraded to Yosemite right our of the box. Heard great things about Mac before buying, but really disappointed.
Hope this resolves my problem.
EtreCheck version: 2.1.5 (108)
Report generated 29 December 2014 12:45:34 pm IST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 4 days 2:2:34
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 100.00 GB (46.67 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Windows (disk0s4) /Volumes/Windows : 100.00 GB (99.79 GB free)
Data (disk0s5) /Volumes/Data : 298.98 GB (202.44 GB free)
HL-DT-ST DVDRW GS41N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Karabiner.app
[loaded] org.pqrs.driver.Karabiner (10.4.0 - SDK 10.9) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.security.cloudkeychainproxy.plist
3 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.wdhelper.plist
4 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[loaded] org.macosforge.xquartz.startx.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.hikvision.iVMS-4200.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] jp.co.canon.MasterInstaller.plist [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]
[loaded] org.pqrs.NoEjectDelay.load.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Support]
User Login Items: ℹ️
Mail Application (/Applications/Mail.app)
Messages Application (/Applications/Messages.app)
Karabiner Application (/Applications/Karabiner.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
WD Quick View Application (/Library/Application Support/WDSmartware/WDQuickView.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
WebVideoPlugin: Version: 3.0.4.14 - SDK 10.7 [Support]
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 [Support]
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
JavaAppletPlugin: Version: Java 8 Update 25 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
WDQuickView [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
22% Finder
19% firefox
18% WindowServer
14% uTorrent
0% AddressBookSourceSync
Top Processes by Memory: ℹ️
468 MB firefox
146 MB Mail
107 MB Finder
94 MB Microsoft Word
90 MB SubmitDiagInfo
Virtual Memory Information: ℹ️
17 MB Free RAM
1.26 GB Active RAM
1.26 GB Inactive RAM
894 MB Wired RAM
18.26 GB Page-ins
724 MB Page-outs
Diagnostics Information: ℹ️
Dec 28, 2014, 12:43:22 PM /Library/Logs/DiagnosticReports/Preview_2014-12-28-124322_[redacted].hang
Dec 28, 2014, 12:36:17 PM /Users/[redacted]/Library/Logs/DiagnosticReports/MassStorageCamera_2014-12-28-1 23617_[redacted].crash
Dec 28, 2014, 12:11:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2014-12-28-121157_[redact ed].crash
Dec 27, 2014, 06:45:31 PM /Library/Logs/DiagnosticReports/discoveryd_2014-12-27-184531_[redacted].crash -
My iMac (2009) slows down after I go to sites that are memory intensive
I have noticed my computer slows down to a crawl after I use sites that I believe are memory intensive. Example of that is iFirstrowSports.eu (streams soccer games live). The latest one was Wix where my wife was building her web site using their html5 tools.
I have also noticed that when the system is running slow, not all websites run as slow as others. Fro example abola.pt is very slow, while yahoo.com or yahoo mail will be slow but not horrible. I am wondering if it has to do with how those sites use memory or the technology they leverage.
I went to EtrCheck and run a report. Note that this report was done when the system is performing well.
I would appreciate some help and advice.
Thanks
Problem description:
machine slows down when I go to sites that use video (ifirstrowsports.eu as an example) or memory (wix site creation tools)
EtreCheck version: 2.1.8 (121)
Report generated March 1, 2015 2:34:52 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,3
1 2.93 GHz Intel Core i7 CPU: 4-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 5750 - VRAM: 1024 MB
iMac 2560 x 1440
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Time since boot: 18 days 7:33:22
Disk Information: ℹ️
ST31000528AS disk0 : (931.51 GB)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.86 GB (581.16 GB free)
OPTIARC DVD RW AD-5680H
USB Information: ℹ️
LaCie P'9233 Desktop Drive 1.82 TB
- (disk1s1) <not mounted> : 210 MB
Time Machine (disk1s2) /Volumes/Time Machine : 2.00 TB (1.54 TB free)
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Dell Dell USB Optical Mouse
Apple Inc. Built-in iSight
Apple Computer, Inc. IR Receiver
Kernel Extensions: ℹ️
/Library/Parallels/Parallels Service.app
[loaded] com.parallels.kext.prl_hid_hook (7.0 15106.786747) [Click for support]
[loaded] com.parallels.kext.prl_hypervisor (7.0 15106.786747) [Click for support]
[loaded] com.parallels.kext.prl_netbridge (7.0 15106.786747) [Click for support]
[loaded] com.parallels.kext.prl_vnic (7.0 15106.786747) [Click for support]
/System/Library/Extensions
[not loaded] com.ni.Fantom.nxtfwdl (1.1.1) [Click for support]
[loaded] com.parallels.kext.prl_usb_connect (7.0 15106.786747) [Click for support]
Startup Items: ℹ️
Fantom: Path: /Library/StartupItems/Fantom
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
[running] com.mcafee.menulet.plist [Click for support]
[running] com.mcafee.reporter.plist [Click for support]
[loaded] com.parallels.desktop.launch.plist [Click for support]
[loaded] com.parallels.DesktopControlAgent.plist [Click for support]
[running] com.parallels.vm.prl_pcproxy.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.fitbit.fitbitd.plist [Click for support]
[running] com.fitbit.galileod.plist [Click for support]
[unknown] com.mcafee.ssm.ScanManager.plist [Click for support]
[running] com.mcafee.virusscan.fmpd.plist [Click for support]
[running] com.parallels.desktop.launchdaemon.plist [Click for support]
[loaded] com.sonos.smbbump.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
Spotify Application (/Applications/Spotify.app)
handyPrintDaemon Application (/Users/[redacted]/Library/PreferencePanes/handyPrint.prefPane/Contents/Library /LoginItems/handyPrintDaemon.app)
Dropbox UNKNOWN (missing value)
Dropbox Application (/Users/[redacted]/Desktop/Dropbox.app)
Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
EPPEX Plugin: Version: 3.0.5.0 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.6.6
OfficeLiveBrowserPlugin: Version: 12.3.3 [Click for support]
SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Safari Extensions: ℹ️
SiteAdvisor
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
3ivx MPEG-4 [Click for support]
Flash Player [Click for support]
handyPrint [Click for support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
89% Google Drive
42% storeagent
30% syslogd
29% mDNSResponder
1% VShieldScanManager
Top Processes by Memory: ℹ️
198 MB Google Chrome
193 MB App Store
125 MB Google Chrome Helper
103 MB WindowServer
82 MB mds
Virtual Memory Information: ℹ️
1.48 GB Free RAM
1.57 GB Active RAM
667 MB Inactive RAM
572 MB Wired RAM
44.20 GB Page-ins
8.43 GB Page-outs
Diagnostics Information: ℹ️
Feb 28, 2015, 05:30:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/SystemUIServer_2015-02-28-1730 53_[redacted].crashPlease read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
System slowed down after Mavericks update (10GB RAM)
Hi,
I have recently updated to Maverics on my mac pro, 2 x 2.8 GHz Quad-Core Intel Xeon, 10GB RAM.
When I perform regular tasks it's all normal. Unfortunately I do some much more than that. I use Aperture on a daily basis and it seems to have slowed down a bit. The issue is more apparent when I use Final Cut. I can't have any other design/photography/video software on the background anymore. My computer can't deal with. But it could before Mavericks! It will also complain about not enough memory when rendering...
I understand that kernel task is heavy on the memory and after an EtreCheck I also realised how much memory spotilight is using. I already excluded a lot of items from spotlight, and it's way better, but still, why is my computer so slow?
Please can someone look at my check and tell me if there's anything I can do to boost my system back to it's previous glory?
thank you
Hardware Information:
Mac Pro (Early 2008)
Mac Pro - model: MacPro3,1
2 2.8 GHz Quad-Core Intel Xeon CPUs: 8 cores
10 GB RAM
Video Information:
NVIDIA GeForce 8800 GT - VRAM: 512 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 1 day 5:55:10
Disk Information:
WDC WD2002FAEX-007BA0 disk0 : (2 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Disc 4 (disk0s2) /Volumes/Disc 4: 2 TB (493.89 GB free)
ST3000DM001-1CH166 disk1 : (3 TB)
EFI (disk1s1) <not mounted>: 209.7 MB
Disc 2 (disk1s2) /Volumes/Disc 2: 3 TB (49.2 GB free)
ST31000528AS disk2 : (1 TB)
EFI (disk2s1) <not mounted>: 209.7 MB
Disc 3 (disk2s2) /Volumes/Disc 3: 999.86 GB (3.26 GB free)
ST31500341AS disk3 : (1.5 TB)
EFI (disk3s1) <not mounted>: 209.7 MB
disk3s2 (disk3s2) <not mounted>: 1.5 TB
Recovery HD (disk3s3) <not mounted>: 650 MB
USB Information:
Apple Inc. iPhone
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Generic Flash Card Reader
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Startup Items:
HP USB EWS Gateway: Path: /Library/StartupItems/HP USB EWS Gateway
HPlaserjet Trap Monitor: Path: /Library/StartupItems/HPlaserjet Trap Monitor
MySQLCOM: Path: /Library/StartupItems/MySQLCOM
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[invalid] com.oracle.java.Helper-Tool.plist
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[invalid] com.oracle.java.Java-Updater.plist
[System] com.wacom.pentablet.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
Dropbox
Spotify
HPEventHandler
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 2.2.3.7 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.01 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 11.0.01 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
Silverlight: Version: 5.0.61118.0 - SDK 10.6 3rd-Party support link
iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
PenTablet 3rd-Party support link
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Perian 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
SuperDuper!: Version: 2.6.4 - SDK 10.4 3rd-Party support link
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
CrucialMacScanner_UK: Version: 1.0 - SDK 10.0 3rd-Party support link
/Users/[redacted]/Documents/Software/CrucialMacScanner_UK.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Spin Doctor: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Toast 11 Titanium/Spin Doctor.app
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Disc 2: Disk size: 3 Disk used: 3
Destinations:
TMMacpro2013 [Network] (Last used)
Total size: 21
Total number of backups: 63
Oldest backup: 2013-05-28 23:04:49 +0000
Last backup: 2014-02-13 15:51:39 +0000
Size of backup disk: Excellent
Backup size 21 > (Disk size 3 X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
191% Final Cut Pro
5% diskimages-helper
4% WindowServer
2% Google Chrome
1% backupd
Top Processes by Memory:
1.00 GB Final Cut Pro
338 MB mds
328 MB mds_stores
256 MB Finder
205 MB com.apple.IconServicesAgent
Virtual Memory Information:
3.52 GB Free RAM
3.93 GB Active RAM
1.63 GB Inactive RAM
942 MB Wired RAM
12.92 GB Page-ins
0 B Page-outsBeware of perceived RAM use. 10.9 uses RAM more efficiently:
About memory management in OSX 10.9 Mavericks
Memory is managed differently, and more efficiently in 10.9. It is (mostly) unique in the industry, but may become trend.
Let’s start with the basics. Mechanical disk drives are very slow, with access speeds in the 10s of milliseconds and transfer rates in the 200-400 Mbps range real world. SSDs are much faster, on the order of a couple of ms access and typically 1200-3000 mbps transfer rates. RAM is much faster than either, in the nanosecond access and transfer speeds of ~8 Gbps effective (1 GHz x 8 bits/byte).
These are rough numbers for comparison purposes only.
So the goal is to keep as much in RAM as possible. But if you run out of RAM what do you do?
Traditionally you take the least used RAM and write it to a special part of the disk, in a way that you can access it most efficiently - minimizing the disk delays. This is called a swap file because you swap RAM in and out of it.
10.9 has a new trick: it compresses RAM using the main processors. Rather than swapping stuff to disk (disks are slow), it actually uses the processor to compress memory and make, for example, 1 GB of physical RAM hold as much as 1.5GB. Similar approaches are used to make MP3 files 10x smaller than the real thing - there is redundancy in data and you can take advantage of that. Apple is making the following calculation: the processors can compress way faster than the disk can swap. And its also predicting that the processors are often partly idle - waiting for swap files or disk access. So rather than swap files around, its compresses the files ***in RAM***.
Compression works,. Tests show that on average it is faster, and that 4GB (i have 4 GB RAM) acts like 5 1/2 - 6GB. Wow.
So, 10.9 will load up most of your RAM, knowing that it can compress some when it needs to. So don’t worry too much that it may look like all your RAM is taken - yea, it is, but its OK.
The measures to look at are:
1. amount compressed. Compression means it has run out of RAM and needs more. As long as compression is low this is fine. In fact this is how 10.9 uses RAM more efficiently than 10.6,7 or 8. Contrary to common wisdom, it requires LESS RAM than 10.8. The colored indicator tells you who this is going - green (good), yellow( iffy) and red (bad).
2. amount swapped. Once it cannot compress any further, or can’t do so efficiently, jot begins old-fashioned swapping. This is a major slow-down and means you would benefit from more RAM. Tiny amounts are OK.
here's an article by Apple - but on th pre-10.9 memory management techniques....mostly still true, but read on.
http://support.apple.com/kb/HT1342?viewlocale=en_US
Bottom line - compression makes 10.9 use RAM more efficiently than previous OSX versions. It also makes the “ram used” indicator less meaningful, and mans you should monitor “compression” .
That said, RAM has always been one of the most cost effective upgrades possible. People spend too much on new machines and too little on more RAM.
Hope this helps,
Grant -
DSL speed slow down after 10.5 upgrade :(
Hello all,
I have a question, and need the Apple cyber-community to help me with this one.
I have A.T.& T.'s DSL service. I have a 2WIRE 1701HG router-DSL modem. I HAD 1.2mg download speed 99% of the time with MacOS 10.4.x. Yes I know that it is not very fast, but I live in the country side and am at the VERY VERY end of the line of service.
After I upgraded to MacOS 10.5.x, my down load speeds have slowed down to around 200 to 850bps. I have checked my hardware, and all seems fine. I called A.T.&.T and they ran a speed check and said I was getting 1.5 speed. Any ideas how to fix the issue?
Thanks,
Apple //GSPS: "Get a Windows Vista computer!!" That was what I got from the tech at A.T.&T. "They don't have this problem....................."
Apple //GS
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