Slow download speeds and/or dropped internet connectivity

Recently, my fios internet connection will be intermittently slow or simply drop altogether on all my devices. The verizon speed test also shows that my download speeds are less than 1mb/sec whereas upload speeds are up to 15 mb/s. My service plan is 25/25. I have been using the service with no issues for the past 4 months. This seems to have come up out of the blue in the past few days. Resetting the router has no effect. Is anyone else experiencing this problem? This is in Philadelphia. I tried to call support, but had to give up after being on hold for 55 minutes. Going to try again tomorrow.

Sorry I haven't been able to update with more info sooner. I am conncted with wifi. The location of my laptop with respect to the router has not changed at any time during the duration of these issues. Since monday when I originally posted, the following happened: On Tuesday the problem appeared to have been resolved as I was getting 29.5 down and 20 up at 7:00 EST. I tested again at 10:30 EST and was getting 17 down and 19 up so everything seemed good. Last night, however, the issue popped up again. I was not able to test until about 10:30 but at that time I was once again consistently getting less than 1 mb down and 5-10 up. Ironically, the download speeds were so poor I was not even able to log in to these forums to post without the webpage timing out. Tonight, I was having issues earlier (download speeds ~1-2 mb) but not I am once again getting ~30 down based on the verizon speedtest. I have not tried changing the channel of my wireless, could the interference from another wifi cause issues like this? IT is set to automatic right now though.

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Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If the answer is no, do that now and see whether there's any change.
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
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Slow download speeds and/or dropped internet connectivity

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