Slow downloads

I contacted Apple because upon trying to update my iPad Air 2 to ios 8.1.3 the download time was in excess of 24 hours! This is using a MacBook Pro Retina on a wired 20Mbps DSL line. I was told that this was normal! I think not!!!! Especially when I fired up the old PC and the download time was 35 minutes. There is something VERY wrong somewhere but I sure don't know what ... unless it is Yosemite!
Any answers would be appreciated.
Jim

Let's move this thread to the BlackBerry® 9720 forum. the 9720 is not a curve
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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More Than One Computer Trying to Access Web = Very Slow Download Speeds?

We have Verizon DSL with a basic Westell modem, which supposedly is only a modem with no router capabilities. We have an Airport Extreme Snow Base Station that acts as a WDS Main, with one other AEB Snow as a WDS Remote. All computers have unique ip addresses in the 10.0.1.X range as provided by the WDS Main's DHCP.
When only one computer connects to the internet to download web pages, software updates, etc., there seems to be no problem at all. When I do a speed check I get results that seem to be in the correct range, and it doesn't matter which computer I use for the test.
However, if we try to access the internet with more than one computer at the same time, everything slows to a crawl. Such as, if one computer is downloading software updates, the other CPUs have super slow web page downloads, slow to the point of connection time-outs at times. Or if two of the computers are simply trying to download web pages at the same time, one or the other has super slow downloads.
I feel like there is some kind of routing problem with the Base Station but for the life of me I cannot figure it out.
What could the problem be? Where could it originate, and what, if any, advice could someone give me to help trace the problem?
Thanks in advance.

... the one computer I am looking at right now shows DNS servers as 10.0.1.1, which is the internal ip address of the AEB. Could this be part of the problem?
That is normal and shouldn't cause a problem. Essentially it tells the computer to ask the snow AirPort base station (ABS) for DNS information. The ABS will then provide the DNS information which it currently received from the ISP.
Would it help if I manually entered the DNS numbers that appear on the AEB on each machine's Network Preferences?
Probably not. A busy DNS server or faulty DNS info won't affect download speeds. That only affects browsing since that requires the computer to convert human readable addresses to numbers that the computer can use.
Remember that the snow ABS only operates at 802.11b (11 Mbps) speeds. Then when you use WDS it cuts your available wireless bandwidth in half.

My Macbook Pro 13 running 10.8.4 has a slow download on safari.

Hello, I have a Macbook Pro 13 running mountain lion 10.8.4 has a very slow download on safari and i don't know why it is like this. Any help with this please.

1.Download speed depends on the Internet Service Provider.
2.Power off the router. Wait awhile. Power it back on. Wait until all the lights are lit up properly.
   It will take a while.
   Restart the computer.
3.Start up in Safe Mode
   http://support.apple.com/kb/PH11212
4.Reset Safari.
Click Safari in the menu bar.
From the drop down select "Reset Safari".
Uncheck the box next to " Remove saved names and passwords".
Click "Reset".
5.Empty Caches
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.

HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes??????

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes?

As jules says, your rate (currently at least) may be slow.
If it used to be good I wonder is your ISP is slowing ('throttling') your speed after you've used so many GB of a quota each day or month - check what they think you should be getting as a download speed.
While Apple's servers do occasionally play up, it's generally the ISP being slow not Apple.
If you're using Google's DNS servers that has caused issues for some.
Recommended speeds for near instant playback:
SD         2.5Mbps
720p      6 Mbps
1080p    8 Mbps
Is your speed test from somewhere like speedtest.net?
It might be helpful to post Mbps to ensure we/you are not confusing speeds by using different units to those measured.
AC

Slow downloading from the store

I am experiencing very slow download speeds and movie trailer streaming from the itunes store. any ideas?

You probably have a slow Internet connection because many people are using it. They restarting your Mac and hopefully it should clear up.

Sigh slow download speeds iPad

Is anyone having problems with slower download speeds on iPads and if so any suggestions to fix? Also some videos on my laptop, ex: like twitter mobile uploads I'm trying to view, are slow. Come to think of it, some youtube things slow to download on laptop, too, so not the sites' faults.. Is it Verizon's? Why is the download speed erratic to non-exisitent on certain videos with Fios?

The first thing that needs to be checked first is the FiOS connection. Go to http://measurementlab.net/measurement-lab-tools#tool1 and perform a speed test using a computer connected via Ethernet and see if the results match what you should be getting on your connection. Additionally on the iPad, visit testmy.net and perform their download speed test. If you have any additional PCs in the home that can use Wireless, perform a speed test over Wireless using the Measurement Lab address.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Very Slow Download Speed

Hi,
I am experiencing very slow downloading speeds, when I am just normally downloading something in Safari, or downloading a torrent with upto 100 seeders.
The maximum download speed I have seen on my computer is 80kb/s, which is painfully slow for downloading the Adobe trials, when they reach about 1gb.
I have a router, connected to 2 computers, and speedtest.net has told me that my download speed is 1mb/s.
It seems like download speeds are being restricted to 80kb/s, so is there any way to 'unlock' full potential downloading speeds?
Any help much appreciated!
-Ollie
Message was edited by: Ollie A

I think you're making the same mistake a lot of people make.
The maximum download speed I have seen on my computer is 80kb/s
Safari reports downloads in kiloBYTES per second, not kilobits, so that 80KB/s translates to about 640 kilobits per second.
downloading the Adobe trials, when they reach about 1gb
Really? 1 gigabit per second? I assume that's a typo.
speedtest.net has told me that my download speed is 1mb/s
therefore your downloads are progressing at about 64% of maximum. That sounds about right - you won't get maximum throughput for every download - it will vary based on server location, network load and more.

I need to update to the latest version of Snow Leapord-currently running v10.6. Because of where we live the slow download speed for such a large file has kept me from downloading the update. What can I do short of hooking up computer elsewhere?

I need to update to the latest version of Snow Leapord-currently running v10.6. Because of where we live the slow download speed for such a large file has kept me from downloading the update. What can I do short of hooking up computer elsewhere?

Do you ever visit a friend or realtive with a Mac who has faster internet? Maybe the local library has Macs on a fast line. If so, get a USB thumb drive and put this link on it from your computer:
http://support.apple.com/kb/DL1399
Then put this link on the drive:
http://support.apple.com/kb/DL1429
When you are at some place that has a Mac with a decent download speed. insert the thumb drive in that Mac and click on the first link ("DL1399") and direct the download to your thumb drive. Now do the same this with the second link.
The installer files will now be on the thumb drive and, when you get home, drag them from the thumb drive to your desktop. Install the Combo update first.

I get constant buffering very slow downloads and the pinwheel. is there a keystroke remedy for this??

i get constant buffering very slow downloads and the pinwheel. is there a keystroke remedy for this??

No magical keystroke remedy. The causes for this can be complicated.
http://www.thexlab.com/faqs/sbbod.html
Also check the health of the drive with the free demo of SMART Utiltiy.
http://www.volitans-software.com/smart_utility.php
Only happening while on the Internet or all over the place? What's your Internet speed?
http://www.speedtest.net/

MacBook Pro: Very slow download

Hi, I'm experiencing very slow download speed with Macbook pro recently. Tried download the same file using a Window notebook worked fine. please help.
I was downloading a spreadsheet from Hotmail: Download speed on Mac: 700b/s; Download speed on Window Notebook: 2Mb/s.

That's insane.
Are you sure you don't mean 30Mbps?
Anyway, have you downloaded a test file hosted via ftp by your ISP?

Extremely slow download from Itunes store when on NAS

Hi All,
     Since the latest Itunes update 10.6 I've been experiencing extremely slow download from the store. Set up is as follows (with all the latest firmware and software upgrades done on everything)
     ITunes DB and XML locally stored on HDD
     Itunes Media Folder stored on NAS DNS-323
     DNS 323 NAS hardwired to network by 1000 Gb LAN Connection
     Cabled Internet connection at 60Mbps
There is no issue running Itunes from the NAS to MAC / APPLETV and other devices across the network wirelessly or hardwired, except when downloading purchases from the ITunes Store. One HD tv show takes 4 hours to download and averages 1Mbps speed.
     After running some test with various configuration it seems that the fact that the Downloads folder located within the ITunes Media folder (now stored on the NAS) is causing the poor download speed. When the Download folder is local on a HDD it's got no problem reaching 60Mbps.
     Unfortunately there is no way to tell ITunes to keep the Downloads folder local and the ITunes Media folder on NAS, it always stays within the Itunes Media folder no matter where this folder is located.
     Permitting Itunes to keep the Downloads folder locally while downloading files and transferring the files to the ITunes Media folder (wherever it's located) once it's fully downloaded might be the simple solution to this common problem.
     How about testing this out Apple!

I have some information to add to this. I've been seeing these problems for quite some time since I started downloading in HD. My library is rather large so I too decided to use another drive. My case is different though I have and extra 2 TB internal drive and my media folder is on it. This rules out all Wifi, network, or USB bottlenecks as a cause of the problem. I have noted a few oddities about this behavior and I will mention them here although I am not sure what they mean.
1. If I set up a long list of downloads it seems to crawl on all downloads. If I kill the "apple push" process the top two seem to speed up. I have to maintain the list and only enable two downloads at a time to get anywhere near reasonble speeds but this method is great for one or two downloads at a time.
2. I was curious about this problem after watching it download for hours on a 24MBPS connection for just a few shows. When I did yet another search I finally found this thread so I thought checking something out might be interesting. I set up some HD movies to download on my secondary system that only has one hard drive. Although not at full speed they began downloading much faster. Three movies are all downloading on the single drive system faster than the one alone on the system with the Itunes media folder on a different drive.
Both systems are hard wired to the internet.
Finding this thread made me very curious I was wondering if there would be a performance boost if I uninstalled Itunes, and re-installed it on the media drive. I really wanted that drive to be storage only but it makes me wonder if it would give different results or the same problem from not being on the OS drive.
Both systems are running Windows 7, and both are able to download streaming content, large files, or movies from other sites relatively instantly.

Solution for iPad slow download from app store

First, I have to clarify this is just my solution for the problem I encoutered. It may not work for you, but I think it's nice to post here for whoever needs it some day.
I live in Sydney, using TPG as my home network provider. In order to use iMessage on my iPad, I followed the solution on this community to change to DNS to 8.8.8.8. And it works, which I thinks it's really odd and Apple never gives any explaination.
But after I changed the DNS, downloading from the app store became really slow. My iPhone 4S can download the same app with the same network about 4 times faster than my iPad does. Initially, I thought this problem is caused by jail breaking. So I jailbroken my iPhone 4S as well (haha, this is what I learned from Apple-Think different), but the problem still. Turns out this problem is caused by the 8.8.8.8 DNS. so I changed the DNS back to my router domain, in my case 10.1.1.1 (for some people it may be 168.1.1.1), it become fast again. So you may try this way when you have the same slow download problem after change your dns to 8.8.8.8.
I don't know why this works. I don't know why iPad needs to change the dns to use iMessage in Australia. And I don't know why download from app store become slow after the change. If you know the reason, please be kindly to tell me, I'd love to hear about it. Now I have to change my DNS back and forth to download apps quickly and use iMessage, if you have better solution for this issue, please be kindly to let me know as well. Good day mate.

First, I have to clarify this is just my solution for the problem I encoutered. It may not work for you, but I think it's nice to post here for whoever needs it some day.
I live in Sydney, using TPG as my home network provider. In order to use iMessage on my iPad, I followed the solution on this community to change to DNS to 8.8.8.8. And it works, which I thinks it's really odd and Apple never gives any explaination.
But after I changed the DNS, downloading from the app store became really slow. My iPhone 4S can download the same app with the same network about 4 times faster than my iPad does. Initially, I thought this problem is caused by jail breaking. So I jailbroken my iPhone 4S as well (haha, this is what I learned from Apple-Think different), but the problem still. Turns out this problem is caused by the 8.8.8.8 DNS. so I changed the DNS back to my router domain, in my case 10.1.1.1 (for some people it may be 168.1.1.1), it become fast again. So you may try this way when you have the same slow download problem after change your dns to 8.8.8.8.
I don't know why this works. I don't know why iPad needs to change the dns to use iMessage in Australia. And I don't know why download from app store become slow after the change. If you know the reason, please be kindly to tell me, I'd love to hear about it. Now I have to change my DNS back and forth to download apps quickly and use iMessage, if you have better solution for this issue, please be kindly to let me know as well. Good day mate.

Very slow download speeds with ATT U-Verse

Hello,
Experiencing very slow download speeds with Macbook Pro 2011, on Lion, and ATT UVerse Max, which should allow for an avg. 11-12 MBPS speed. Instead, I get a fluctuating 60-370 kbps speed. I am not experiencing this problem on my Windows machines (Laptop running Windows 7 and Desktop on XP), it is only affecting the Macbook pro. I wonder if this issue is a known problem with ATT U-Verse and Macs, I spent hours yesterday with their support online and they couldn't help me, stating that from their side all settings were OK; the first representative from ATT re-booted the router remotely and that seemed to work for about 10 minutes, and then it went back to a crawling speed...
Any suggestions welcome!
Thanks

Do you have QOS enabled in your router? Did you try plugging the win7 laptop directly and check the speed?

WRT54GS w/Windows Vista Slow Download

I have a WRT54GS wireless router with 2 dell laptops connected. One laptop runs fine, the other (brand new Dell D420 running Windows Vista Business 32bit) has EXTREMLY slow downloads. I have covered all the bases I can think of:
- replaced Dell Wireless 1490 Dual Band WLAN Mini-Card
- all firmware and drivers updated on laptop, windows vista and router
- made some basic chages recommended on other posts to RTS and Fragmentation Thresholds.
I can download great connected trhough my wired lan port. I also noticed it will not pick up the IP address automatically - though other computers on the same router have no problem
Any ideas?

I have the same problem with the software not detecting the hardware. I posted my problem in the link below: http://forums.creative.com/creativelabs/board/message?board.id=soundblaster&message.id=07402Mess age Edited by Vampyr on 0-05-200704:25 PM

Very slow downloads Network test says "can't connect to Apple"

Have a 1st generation ATV and it has been working great for years until now. When I have slow downloads so I go to "Test Network" and it fixes the problem, but not any more. Now it says "can't connect to Apple"
Funny thing is it can connect but it is very very slow!
I have tried most everything I can think of this has got me stumped!
-- Speed test on my network shows I am getting 12 Mb/s download speeds with Comcast cable
-- using an Apple Airport extreme
-- I have NOT done any changes to my network
-- Have done a factory reset on ATV
-- rebooted my Airport
-- Made sure all my updates have been done
-- Hooked ATV up with ethernet cable to network that just seemed to make to worse! strange?
-- look all very the boards
Does any one have any ideas?
Thanks!

I have the same experience, i.e., "Test Network" used to improve slow downloads, but now when I attempt it, the test download progress bar moves, but then I get the "can't connect to Apple" error message. I have not yet found a solution to this, however it may be related to the following problem:
ATV does not remember wireless network password.
▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
I am having to re-enter the wireless network password every time the ATV starts up, and sometimes during startup it appears to be in a Catch-22 situation where it is trying to access the network but cannot because it has not yet let me manually enter the password, so it spends a long time with amber or amber plus white light blinking, and then more time with solid white light before finally showing the startup sequence, about half an hour after being switched on.
See post about password problem at http://discussions.apple.com/thread.jspa?messageID=13182180#13182180, which also lists my equipment.

Slow downloads

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