Slow DSL again

Why is it everytime it rains i have a phone and dsl problem, they come out and fix it and my DSL speeds drop big time. I reboot the dsl modom and nothing i do all the steps like i was told to do before! and nothing...
i call and i get an indna person and verizon central putting my speed back up where they were.
Last week i had NO phone but still had DSL. My phone was restored but my Dsl sppeds dropped.
I just got off the phone with a rude person and there telling my speed are fine! Im at half my download speed But my up load speed jump up higher the useaul. My net is slow it gets worse if wife or daughter get on there computers. If im the only 1 on i cant play games, hard time using Skype! But my speed are fine!! I'm just sick of spending time on my cell phone trying to get them fixed (due to all the test they want to run!). about ready to switch to comcast neighbor did it 3 months ago and having no problems like i am. (they were have the same problems im having thats why they got rid ov verizon all together). im giving them a call tomarrow if they cant get my speeds back up, guess i'll be calling Comcast..

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I see
    news.giganews.com
    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Similar Messages

Super Slow DSL Speeds

I have been without internet for a week. Verizon finally fixed the problem yesterday afternoon and my internet service was restored but now I have super slow DSL speeds. 0.36 dowload & 0.54upload.
I am tired of calling tech support and being told to reboot my computer, modem, yadda yadda. There is something else going on here and need to figure out if it is with the modem itself or the line. All the line tests the tech support people have done come back normal.
The modem is reporting the OAM ping test as failing in Far End F4 Loop Back Count & Near End F4 Loop Back Count. No idea what that means.....
The speed from the modem itself is listed as:
Speed(Down/Up):
416 / 640 Kbps
I've done ipconfig flush dns, ipconfig release, ipconfig renew, etc etc. In home agent is reporting a problem with the dsl signal and just instructs me to reset the modem which does not help.
The modem is old, GT704WG from verizon. I am thinking about going out and buying a new one but don't want to do that if it is not going to fix the problem. It just seems odd that last week internet speed was fine and now it is slow as hell.
I had no internet or phone this week which they are claiming it was due to a line being pinched when my house was re-stuccod in December(granted internet and phone worked fine up until last Sunday). Verizon went under the house and fixed the line, phone & internet came back on. When I logged onto the browser I was prompted to activate my verizon service( I guess because it had been out for a week). Did that, got onto websites but connection is extermely slow and I am at my wits end.
I've spent more time on the phone this week with the unhelpful verizon people then I spend all year talking to my relatives and I really don't want to call them back and sit on the phone for another 45 min to an hour.
Anything I can do to diagnose and possibly fix this?

I appreciate you taking the time to answer my post, however your tools do nothing to tell me what is going on nor am I going to schedule yet another repair.
This past week when I had a "repair" scheduled, I was told they would be out on wednesday to fix our problem. No time frame was given for when this repair would take place. My retired father waited at the house the entire day only to have the repair man show up at 4:30pm who told us it was too late in the day to wait 5 min for us to move some boxes out of the closet that were over our crawl space so he could go under the house and fix the damaged wire. Instead he ran a long phone line from our box to our kitchen phone, told us this was a temporary solution and that if we called the repair center in the morning someone would come out in the morning and fix it.
We called in the morning, only again to be given no time frame for the repair. My father again waited all day, this time no one showed up. Even after he called 3 x's that day trying to get information on when the tech would be there....
Finally on Friday after spending another entire day waiting for a repair man did one show up around 3 in the afternoon one did, he went under the house and fixed the wire and our phone service was finally restored after 4 days. The dsl finally came back on albeit at a super slow speed as I am experiencing now.
Right now I am currently calling around to get rate quotes from other providers for our phone, internet, tv, & wireless. My experience with your "customer support" has soured me to verizon even though I have been with you guys for 10 plus years. I don't want to spend one more day waiting for repair man who may or may not show up. I don't want to spend another hour to hour and a half on the phone with some man in India who is just going to ask me to reboot my pc and modem over and over again and run a "line test" which is the same thing your automated phone service asks you to do as well.
Your company just doesn't get it when it comes to customer service. I pay my bill every month on time and in the 10 plus years I've been with you this is one of three times I've called for support. Each time I've had a horrible experience and the only thing that has kept me with you is that most of the time the service works as it should. I have heard FIOS is relatively trouble free, at least in my neighborhood, which is the only reason I am still considering the upgrade but if I do find a more reasonable deal with a company that has a better record for customer service I will be cancelling my order. I have a few weeks left to decide. It's unfortunate too because there are some nice folks that work at verizon but your company philosophy towards customer service has changed the bigger you've gottena and you've lost touch with what your customer's need from you.

Ridiculously slow DSL

constantly very slow DSL, esp with my wireless items...so wasted almost $100 buying cat5e cables to reach these items and still horrible connection. Speedtest just run shows 1.69mbps download and .58 upload speeds while using the cat5e cable, yet I am paying for 3-7mbps. I NEVER get better than maybe 2.5 to 2.8, have constant buffering issues when trying to stream even little video clips. what is the problem and when will something be done about this poor service? guess I might as well return all these cables since they have not helped at all...

yea, take the cable back. That's not your problem. I've been having exceptionally slow speeds in past couple of days with intermittent connection drops and from what i'm seeing on the posts I'm not the only one. I've been with Verizon since they first offered broadband and only once was it trouble with the copper to the house (neighbor cut the line). Excluding a fault with the copper inside your home (low probability unless you've futzing around wit it) or the copper from your home to the pole, or the copper from the pole to the central office (higher probability if they have been futzing around with it or of course an act of God) the problem is at their end. I've been through the merry go round with their tech folk 99% of which are reading off a script, no real help there. The only way to get resolution is to be patient and hope it resolves itself, not the best option considering you're paying for a level of service. The alternative is to be persistent and keep opening tickets. Always insist on speak to a supervisor, threaten to go elsewhere (if that's an option). The operative word is persistence. Here's usually how it goes-- you are rolling along with satisfactory service (that's relative, not going there) and now your service has turned to crap. You call V and they do a line check and say that it's fine. What does that tell you, it's at their end but won't fess up to it. You did something to your configuration, it's your fault. They'll walk you through a script checking this and checking that. Must be your router, (a favorite) so they'll offer to sell you a new one. If you're lucky they'll give you a free one to appease you for the moment. And each time you call them it's the same merry go round. That's why you need to speak to someone higher up the chain preferably a tech supervisor. Those below are clueless. My OS is Linux and I run a wrt router so I'm familiar with the equipment on my end (BTW - they can't help you unless you're on Windows, i'm not a Mac user so I don't know what the deal is there). When nothing can be done for you remotely they schedule to have a lineman come out. A real nightmare for those of us who have real 9-5 jobs. Again, the trick is persistence, that's all you have if it's just you. When the fault affects a geographic area (say section of NYC) they are more inclined to remedy the problem. Hang in there, good luck.

Slow DSL since Fios comes to town

I've seen lots of complaints about slow DSL.
My DSL was always fine. No problems.
Then FIOS came to town. Suddenly, DSL is a drag. Lot's of internet lag. Esspecially in the evening hours.
Again, this was never a problem until FIOS
I smell corporate greed and it stinks. I would never buy FIOS just because of this LAME Verizon business practice!!

Please perform trace route, as many times as you need to, and post them.
For example if on Windows XP..
a) Go to Start -> Run.
b) Type in cmd and press enter.
c) Type in tracert and then the IP Address or domain name that you want to trace route to, and press enter.
google.com for example of a domain name.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

I've had it with slow DSL

Today I don't have email--I can't send or receive to my home computer. Things are working fine from the Verizon internet mail site. I've been a Verizon customer for over 12 years and the DSL speed is horrible--barely get 1.1 mbps downloading.
No Fios here and they don't offer anything faster than the "Enhanced" plan which is pathetically slow. So I'm going to try cable out and dump Verizon. I have an AT&T cell plan and never use my landline.
Verizon just doesn't offer modern service and they don't seem to care. And I live in Los Angeles County! Calls over the years to service have never fixed the speed issue and I never get the performance that I'm paying for. Enhanced is supposed to be up to 3.0 mbps but I've NEVER seen speeds even remotely near that.
I've waited for years for Verizon to upgrade the old phone lines here. Well I'm finished waiting. I'll try cable since even slow cable should be better than this SLOW DSL.

I'm in Baltimore and there is no Fios. Talk about sick of the slow DSL. That's an understatement. I am stuck with using my Smartphone to connect to the internet. So much so.. that in a few days I've used the data plan I have up to 95%. I am sick of Verizon.
Last month, in order to get on the internet, I ran out of data on my smartphone. I'm going to switch to Sprint, give up my contract with Verizon, cancel the DSL, and just use my phone to get online.

Printing slowed down again upon install of 10.6

When I originally bought my macbook, the printing on my Brother DCP-115C was extremely slow & went at about 1/3 it's usual speed, even on fast printing. After doing software update, though, this cleared up with updated drivers.
Now having installed Snow Leopard, the printing has gone back to it's slow speed again, despite having a newer driver version. There are no new drivers on software update.
I'd prefer to just have the old driver back that I was using before, is there any way to do this?

If there another diagnosis besides CPU process usage? My activity monitor is showing less than 2% CPU usage (and at least the same amount of idle RAM as occurred with Leopard). Yet my fans are running continuously at 6000 rpm which I believe is the top speed. Before, with Leopard, even if the computer got pretty hot the fans only ran about 2000 rpm and even then, not for long.
Isn't it bad for the fans to run flat out all the time? Is there another diagnosis?

Slow DSL speed

Hi,
I've had a problem with slow DSL for over a year. Now it's become even worse. My computer is connected to the internet directly through a modem (I had to disconnect my router a long time ago, because of the speed), which is Westell 2110, B90-210015-04 (rev.F software). I ran a diagnostic for the modem, and this is what I got (sorry I coudn't insert a picture directly):
http://s180.photobucket.com/albums/x110/Brimruk_91/?action=view&current=1212.jpg
FEC Errors numbers are growing with time. My understanding is that the Noise Margin number also doesn't look so good. And I am not even talking about the Data Rate.
Considering these test results, as well as the fact, that on a rainy day my Internet speed is close to zero, I am blaming all of this on Verizon. Of course, I've called their Customer Service and got the typical advice about checking my computer for viruses and trojans (my computer runs McAfee soft and is updated regularly), and resetting the modem (didn't help at all).
Now, a Verizon tech is coming to my house Tuesday morning. Any suggestions on how can I prove to him that the slow Internet speed is not a problem on MY end of the line, but theirs?
Thank you!

Read the tips at
http://www22.verizon.com/ResidentialHelp/HighSpeed
/Troubleshooting/Connection+Issues/QuestionsOne/88005.htm
One of more of those things, could be why your issue is happening in the first place.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Slow DSL after midnight

DSL slows after midnight because businesses is sending information.
All cash registers in stores are really computers.
If it is a grocery store they dump the store computer to the District computer who separates cash from items sold.
The cash information goes to National Headquarters. Items sold goes to Warehouse for restocking stores.
Banks are receiving and sending checks, debits, and funds transfers.
Social Security is sent to banks.
The BOTTOM LINE is there is a limit to how much time you have to use you computer because everyone is time sharing the network.
File transfer on your computer is measured in seconds kilobytes/SECOND or whatever.
The smaller the part of a second you are sending, the lower the KGB/second.
The internet has exploded faster than companies can lay cables or build microwave towers.
Some companies over book, just like the airlines.
Hope this helps people who can not find a technical cause to the slow DSL.
My DSL runs for 6 bytes/second to 64kbs I have very selodom seen over 100kb.

I'm kind of wondering, where did you get this info from? If I'm not mistaken a lot of the data Grocery Stores and other commercial locations tend to use can be sent over dial-up normally within a few minutes in bulk using compression. DSL should never get loaded down that much after midnight due to businesses pushing out information (which is probably done real-time anyways, though I don't know this for sure). A bunch of businesses I would also imagine would also be on T1/Fractional T1 lines, which by the way aren't very fast compared to the backbones coming in.
Generally after Midnight is the maintenance period for Verizon in my area. Once in a blue moon I can catch them performing work on the network as the DSL tends to act irregularly, but it definitely isn't a case of the backbone being saturated.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Slow DSL WiFi

I have thought about getting my parents a iPod Touch so they can listen to radio programs over WiFi. They use a slow DSL line. I would like to know how this would work with the radio apps. Do the apps buffer the feed to take the speed of the WiFi? Thanks.

Why don't you test their streaming speed next time you visit them. It's hard to predict whether they are going to have a problem without know the details of their connection.

Installing dsl again with no luck

Several months ago I cancelled my verizon dsl which was working fine with my snow airport base station and Quicksilver mac. Fast forward to today, I have ordered verison dsl again and got the modem(same style I had before), filters, etc. Everything is installed the same way it was months ago yet it does not work. The settings are virtually the same as I had before as well. The modem's power light is on but the modem and data lights are not. Any ideas?
Link to actual modem I have:
http://netservices.verizon.net/portal/site/msa/index.jsp?epi_menuItemID=c567d167 631f692124525d7253295c48&nv=F&case=1009

As far as the modem goes, does it raise a red flag to you that its power light is on, but the modem and data light are not on? The modem light being off means the modem was unable to connect to Verizon Online. It says to troubleshoot the modem and lists steps.. (By the way, wouldnt the modem be able to connect to verizon online regardless if its hooked up to a computer or not? - I would think once the connection is made from wall phone jack to modem it would show an established connection.)
Troubleshooting the Fujitsu Speedport modem
Step 1: Turn your modem off and then back on again.
Unplug the modem from its power source, wait 15 seconds, and then plug it back in. After waiting 45 seconds to allow the modem to synchronize with the server, try reconnecting to the Internet. --DIDNT WORK
Step 2: Verify that all lines and DSL filters are properly connected.
Verify that a loose cable or a missed DSL filter isn't affecting your Internet connection. --PROPERLY CONNECTED
Step 3: Verify that your Network Interface Card (NIC) is working correctly.
Make sure the cable between your modem and your computer's Network Interface Card is connected and the green light is on. --ITS CONNECTED TO AN ETHERNET PORT ON SNOW BASE STATION (checking which one tonight -WAN OR LAN)
Step 4: Remove and reconnect all network computers.
Try to isolate the connection problem by removing all the networked computers and then re-connecting them. --ONLY HAVE ONE COMPUTER

Slow DSL I was beginning to think I was the only one.

Slow DSL I was beginning to think I was the only one.
Sun, 19 May 2013
8:58:13 AM
Your Speed Result: Los Angles
Download Speed: 824 kbps (103 KB/sec transfer rate)
Upload Speed: 651 kbps (81.4 KB/sec transfer rate)\
I also found it interesting that when help is offered it’s “Please keep all correspondence regarding your issue in the private support portal.”
Are we really to believe the majority of our speed issues are individual issues, not a companywide issues?

news-europe.giganews.com
traceroute to 98.119.xx.x (98.119.xx.x), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 32 ms 32 ms 32 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms 0 ms
3 te0-3-0-6.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms te0-3-0-6.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms
4 te0-2-0-6.mpd21.lon13.atlas.cogentco.com (154.54.38.50) 8 ms multi-use.cogentco.com (154.54.37.82) 8 ms te0-3-0-0.mpd21.lon13.atlas.cogentco.com (130.117.2.81) 8 ms
5 te0-3-0-4.ccr21.bos01.atlas.cogentco.com (154.54.30.129) 78 ms 78 ms 78 ms
6 te0-3-0-2.ccr21.jfk02.atlas.cogentco.com (154.54.44.45) 81 ms te0-7-0-18.ccr21.jfk02.atlas.cogentco.com (154.54.25.113) 83 ms te0-7-0-3.ccr21.jfk02.atlas.cogentco.com (154.54.44.37) 84 ms

Slow DSL in Springfield Delco PA (1 MBs service)

I am about 1 mile from the local CO and my connection slows down or stops completely on an internittant basis. Verizon support has been great and reboot of modem (westell 7500 (cabled to my VISTA PC) always fixes the issue.
All wires have been replaced, the modem has been replaced with a 6100f, a home run line was install from the junction box to a jack near the modem (6 feet away). All lines were tested good by a very competent Verizon Tech.
I am back on the 7500, and here are the stats after a reboot with everything working fine:
Internet Status: Connected
DSL Link: Connected
Speed(Down/Up) 1184 Kbps / 448 Kbps
Connection Type: PPPoE
Username:{edited for privacy}
IP Address: xxx.xxx.xxx.xx
Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 9.7 22.0
Line Attenuation (dB) 59.0 31.5
Transmit Power (dBm) 11.6 12.1
Logs Select a LogAllConnectionSystemDiagnostic TestsWireless
User ID:    {edited for privacy}
DSL State:   Up
Connection Mode:   PPPoE
Connection State:   Up
Ethernet WAN:   Down
All Event Log
Time Severity Process Details
Jun 14 13:15:16 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 13:15:15 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 13:15:11 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 13:15:11 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 13:15:11 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 13:12:30 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 13:12:30 daemon.info dnsmasq[309]: DHCPINFORM(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 13:11:57 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 13:11:57 daemon.info dnsmasq[309]: DHCPREQUEST(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 13:11:57 daemon.info dnsmasq[309]: using nameserver 71.242.0.12#53
Jun 14 13:11:57 daemon.info dnsmasq[309]: using nameserver 71.250.0.12#53
Jun 14 13:11:57 daemon.info dnsmasq[309]: reading /var/etc/resolv.conf
Jun 14 13:11:20 user.info kernel: br0: port 1(eth1) entering forwarding state
Jun 14 13:11:20 user.info kernel: br0: topology change detected,propagating
Jun 14 13:11:16 user.info kernel: br0: port 1(eth1) entering learning state
Jun 14 13:11:16 user.crit kernel: eth1 Link UP.
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: Final Http Return Code = 204
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: Inform (200). The following events are true:1 BOOT,4 VALUE CHANGE
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: Inform Sent Successfully
I came back later to find the DSL light Green, but internet light off and no internet access
Here are the logs, etc
using westell 7500- DSL light on- no internet light
Internet Status: Not Connected
DSL Link: Connected
Speed(Down/Up) 1184 Kbps / 448 Kbps
Connection Type: PPPoE
Username: {edited for privacy}
IP Address: PPP Down
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 0.-1 22.0
Line Attenuation (dB) 59.0 31.5
Transmit Power (dBm) 11.6 12.1
LOGS:
Logs Select a LogAllConnectionSystemDiagnostic TestsWireless
User ID:   {edited for privacy}
DSL State:   Up
Connection Mode:   PPPoE
Connection State:   Down
Ethernet WAN:   Down
All Event Log
Time Severity Process Details
Jun 14 17:23:01 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 17:23:01 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 17:22:57 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 17:22:57 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 17:22:56 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 17:22:51 user.info syslog: WebServer: Page [/goform/EventForm] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 17:22:02 user.info syslog: WebServer: Page [/goform/EventForm] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell Random Holdoff returning 335 seconds
Jun 14 17:19:45 daemon.warn pppd[1897]: Leaving destroy_pppoesessionfile
Jun 14 17:19:45 daemon.err pppd[1897]: Unlinking PPPoE session file:/WFIO/ppp-config0
Jun 14 17:19:45 daemon.warn pppd[1897]: Enter destroy_pppoesessionfile
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_DISCONNECT(10)
Jun 14 17:19:45 daemon.info pppd[1897]: Sent 19814451 bytes,received 1188141823 bytes.
Jun 14 17:19:45 daemon.info pppd[1897]: Connect time 5497458.5 minutes.
Jun 14 17:19:45 daemon.notice pppd[1897]: Connection terminated.
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:45 daemon.warn pppd[1897]: pppd[1897] EXIT_PEER_DEAD caused InternetFail light to be lit
Jun 14 17:19:45 daemon.notice pppd[1897]: PPPD Exit Status changed EXIT_OK->EXIT_PEER_DEAD during phase PHASE_ESTABLISH->PHASE_DEAD
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_DEAD(0)
Jun 14 17:19:45 daemon.err cwmpd[355]: ddnsWanIPCallback WAN State Down
Jun 14 17:19:44 daemon.notice net_mgr[366]: Routes transitioning to Down state on ppp0.
Jun 14 17:19:43 daemon.notice net_mgr[366]: QoS on ppp0 transitioning to Down state.
Jun 14 17:19:39 daemon.notice ip-down[2125]: ppp0: 19814451 bytes sent,1188141823 bytes received
Jun 14 17:19:39 daemon.notice ip-down[2125]: ppp0: disconnected;connected for 329847509 seconds
Jun 14 17:19:39 daemon.warn pppd[1897]: Couldn t increase MRU to 1500
Jun 14 17:19:39 daemon.warn pppd[1897]: Couldn t increase MTU to 1500
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_ESTABLISH(4)
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_NETWORK(7)
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell ip_down()
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_TERMINATE(9)
Jun 14 17:19:39 daemon.notice pppd[1897]: Serial link appears to be disconnected.
Jun 14 17:19:39 daemon.info pppd[1897]: No response to 6 echo-requests
Jun 14 17:18:53 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 17:18:53 daemon.info dnsmasq[309]: DHCPREQUEST(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 17:16:54 user.info kernel: br0: port 1(eth1) entering forwarding state
Jun 14 17:16:54 user.info kernel: br0: topology change detected,propagating
Jun 14 17:16:50 user.info kernel: br0: port 1(eth1) entering learning state
Jun 14 17:16:50 user.crit kernel: eth1 Link UP.
Jun 14 15:58:27 user.info kernel: br0: port 1(eth1) entering disabled state
Jun 14 15:58:27 user.crit kernel: eth1 Link DOWN.
Jun 14 15:49:49 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 15:49:49 daemon.info dnsmasq[309]: DHCPINFORM(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 15:48:02 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 15:48:02 daemon.info dnsmasq[309]: DHCPINFORM(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 13:38:36 user.warn kernel: AdslCoreEcUpdTmr: timeMs=1800555 ecUpdMask=0x40000
Jun 14 13:15:16 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Verizon has run line test, and I have reset the modem about 20 times, but the problem persists,
I used to hear static on my phone lines, but I have not heard any since the dedicated line was set up.
This allowed me to remove all filters and the phones all work while I am on DSL.
Could there be a monthly restriction on the amount of data downloaded? (I was told no ) Just today I was able to download almost 4 GIG before the internet light went out, but it also happens on days when I just surf the web without any downloading ??? Thanks, Joe
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
Solved!
Go to Solution.

Verizon tech was out today, he ran a new line from the pole to the NID, Stats imporived slightly. Also the line from the jack to the modem was replaced (had a 12 foot cord now it is 6 foot). Internet access has been rock solid! Verizon support is outstanding. He told me if any issues come up, it could be a CO issue or a modem issue. Thanks again to all repliers, I have learned a lot about DSL, Will report back in a week, I am sure it will be good news.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Slow DSL bad service

On Wednesday, I called verizon service with very slow speed on my DSL. For an hour we were resetting the modem and disconnecting the line from the wall. I was instructed by the technicican to type in speed test on google and we went the website, speedtest.net. I was un able to even download the test.
In spite of this, the tech tried to explain to me that should either upgrade to verison fios, and/or there was something wrong with my computer.
I did a speed test on my own at my.verizon.com the results were this
.37, and .27 - download
.40, and .41 - upload
today, The speed is somewhat bwtter I did the speed test again (at my.verizon.com). The results are this
.94 - download
.37 - upload
The upload could be better, but the download shows a remarkable improvement
My question is this,
Can " In-home Agent" or "Virtual Agent" go directly to someone who knows what he is doing?
does "In-home agent" work with DSL ?
Is there another way to speed up the process and get information to a real technician?
Thank you

Info on status page
Gateway Status Connection Status
ConnectionStatus
Broadband:
CONNECTED
Internet Service Provider (ISP):
CONNECTED
Gateway Status
Gateway ParameterStatus
Firmware Version:
GT784WN-VZ-1.1.18
Model Number:
GT784WNV
Serial Number:
{edited for privacy}
WAN MAC Address:
{edited for privacy}
Downstream Rate:
1184Kbps
Upstream Rate:
448Kbps
PPP User Name:
admin
ISP Protocol
PPPoE
Encapsulation:
LLC
Gateway IP Address:
{edited for privacy}
DNS Address #1:
68.237.161.12
DNS Address #2:
71.250.0.12
then on the left hand side
Internet Services
Connection Status
WAN Status
Routing Table
Firewall Status
ARP Table
LAN Services
NAT Table
Wireless Status
Gateway Utilization
LAN Status
I don't see dsl status link
it didn't see any wireless connection from the first page. I have an apple ipad so i turned on that to see if it worked
Tom

Slow DSL (Yet another one....)

I have been in contact with Verizon (via off shore support on their 'tech support line') over the past few months and I have YET to get this issue resolved. Since mid-summer 2010 I have been getting 1.6 meg or so speeds on my 3meg DSL line. Prior to that period I was getting 2.5 meg +. I have called in numerous times and I keep getting told they will perform a line test.... Well, the line is FINE it's my download speed that's hosed. My upload is the correct speed of 728 but for some reason my download speed has been slashed from 2.5 to ~1.5.
Verizon even sent me a new modem as my old westtel was from 2001 and it had no better, (perhaps even slightly slower!!!), speed results on JUST the download side.
Other Verizon DSL users suggest that there is some sort of bandwidth throttling or "error correcting" processes that can cause this sort of thing. I live right around 6,000ft or so from the switching station so I'm WELL within range to get the full benefit from my speed. No lines have changed inside the house in years, yet there is a decrease in speed none the less. I have tried various speed test sites, various combinations of network hardware between the PC and the router and nothing helps.
To make matters worse I called in last week and spoke to another off shore "tech" (script reader more like it), and after cutting him off from trying to walk me through a ton of useless steps that I've gone through about 4 dozen times already and telling him NOT to send out yet ANOTHER modem, had this gentleman tell me that he needed to work with the local dispatch center but it was closed. He arranged to call back the next day between 5 and 7 PM EST with them on the phone to further trouble shoot and get the problem solved. Fine. However, next day, I didn't receive a call back until almost 8:45PM .... AND he started the call off by asking, "So is your problem resolved?" ...... I promptly, and with as much patience as I could muster, told him, "Um, not unless you have done something to FIX it in the time since I last spoke to you..." ... To which he responded by starting the ENTIRE trouble shooting process over again and wanting to run a LINE TEST (which would have raised the count on JUST this one ticket to like 5 or 6!). I cut him off and told him we'd already DONE all that and he was SUPPOSED to call me back at 5:00 not 8:00 with someone from the dispatch so we could sort the problem out! He then told me the dispatch was closed and he'd have to call me back the next day between 3:00 and 5:00 PM EST with a supervisor tech on the line to help diagnose the issue.... That was last Friday... A week later and I still haven't heard from Verizon support.... So first time he was 3hours and 45 minutes late, the second time he was over a WEEK late!
At this point I'm fed up, yet I'm hoping that by posting this here someone MAY be able to help me and FINALLY restore my 3Meg DSL to it's former speed.

I have a LinkSys WRT 310N router between my internal network and the router or I'd pull you the transponder data. As for the other info you asked for: It's a Westel modem, and it's Windows 7 x64... Though every system in my home has the same speed results regardless of OS. Even if I remove the router and connect using the built in PPPoE connection in Windows I get the same speeds, so it's not OS or router related. The modem is a new modem, my old Westtel Wirespeed gave exactly the same results as the brand new westtel modem, so it's not the modem either unless BOTH are bad.
****EDIT****
I found a transponder log I'd taken when I first got the new westtel setup and posted on another forum:
Transceiver Revision: 3.3.6.10.0.1
Vendor ID Code: 4D54
Line Mode: ADSL_2plus
Data Path: Interleaved
DSL Speed: 2112 down and 860 Up
Margin (dB): 12.0 and 10.3
Line Attenuation (dB): 33.1 and 15.0
Transmit Power (dBm): 17.9 and 12.2

Slowed dsl at certain times of day and weekends

For the past two months I've noticed that my speeds drop to 1Mb (normally I get 6.5 or better) from around 4:30pm to about midnight weekdays and all day on the weekends. Verizon tech support has been out twice and coming back again on monday but they cannot send someone at the time the problem is occuring so they never see an issue. I just read that this problem could be the result of overload on the Edge router. I'd like to request to be moved to a new edge router. I work from home and refuse to continue to pay for DSL speeds I'm not getting. Despite the added expense, I may be forced to switch to comcast.
Solved!
Go to Solution.

Try the Verizon Direct forum over at DSLReports. Let them know of the situation and they should be able to move you onto another edge router or some less congested equipment.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Slow DSL again

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