Slow DSL and inconsistent connections

Hi, I've got what appears (from what I've read in these forums) to be a common situation: have had Verizon DSL for years, no problems. Suddenly, within the past two months, my speed has dropped (I am paying for 1.5-3 mbps) and the internet connection drops sometimes for no reason. This became a big problem at the end of May when my final papers for grad school were due via email, and is still a problem now when I'm trying to work on my thesis with a number of online sources. Any help you can give would be appreciated.
I have an Actiontec GT704WG running on a "simulated dry loop" as it has been doing for at least two years, and have made several service calls to Verizon regarding this issue. The first call, I was told to replace the phone line between the router and the phone jack. I did so, and speeds improved for about a day. On subsequent calls, I have just been told to turn the router on and off. I do, and it works for a little while, but I don't feel like I should have to be doing this multiple times a day. Here's what Verizon's speed test just told me:
Analysis information:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [132480]
running 10s outbound test (client to server) . . . . . 772.70Kb/s
running 10s inbound test (server to client) . . . . . . 672.97kb/s
------ Client System Details ------
OS data: Name = Mac OS X, Architecture = x86_64, Version = 10.6.7
Java data: Vendor = Apple Inc., Version = 1.6.0_24
------ Web100 Detailed Analysis ------
Client Receive Window detected at 524280 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 1433.4 msec; the Packet size = 1440 Bytes; and
No packet loss was observed.
This connection is sender limited 93.19% of the time.
This connection is network limited 6.81% of the time.
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: ON
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [71.246.121.164] but Client says [192.168.1.65]
Please help, this is driving me nuts and I am tempted to look elsewhere for a more reliable internet provider. Thanks!

Despite missing some upstream from the length of your line (causing lower margins), your line seems to be fairing pretty well. Only a few uncorrectable errors with whatever else was occurring from perhaps noise, being corrected through Interleaving. The drops may be from the low margin on the upstream and downstream. If you happen to have access to a NID, see if you can connect your DSL modem to it and obtain the new statistics it shows. This will let us rule out at least your home's wiring as being the cause of the disconnects.
As for the speed issues, due to the lack of errors on the line, it looks like you might be suffering from issues related to the Junipers. Once we get some results from a NID test if it is possible, I'll send you some information on how to contact someone who can get you off of the Juniper, if possible, and onto a Redback router.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Similar Messages

  • Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

    Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

    Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.

  • Extremely slow internet and staying connected

    I got Verizon internet almost 2 weeks ago. Ever since then it has been nothing but one problem after another. It cuts out so many times a day. I have to reset the modem 20+ times a day. Its very frustrating. I tried talking to customer service about it and they dont do anything, all they say is to go to the troubleshooting page and look around on there. I am ready to cancel because it is getting ridiculous. My modem is the Actiontec GT784 and it has built in Wifi, which cuts out as well. And the speed of the internet and the Wifi is extremely slow when it is connected. SOMEONE HELPPPPP!!! 

    Bad timing to get FIOS, There's an outage and Verizon doesn't seem to be doing anything.
    http://www.dslreports.com/forum/r27957080-Problem-with-Fios

  • Slow responsive and cannot connect google play store

    sir
    after updation of software my experia got slower .
    i could not connect google play store,everytime i open the app ,it says ' no connection retry".
    even mac cafee scan goes on persisting till i abort the scan.
    please help me to resolv ethese issues so that i can enjoy my smart phone.
    iam adddicted to it,if it doesn't respond well, i feel disturbed.
    reply asap

    What device do you have? Try settings-apps-all-google play,clear data.Try to log in again.
    All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

  • Slow wired and wireless connections on new Mac Pro

    I have a new 6-core Mac Pro with 64GB RAM that I seem to be having major network issues with. When I restart or first switch the machine on it's fine but after a few minutes the network (web browsing) become painfully slow - when I run a speed test it come out at ~2Mbit/s. This is the same whether I connect on a wired or wireless connection. I've tried various connections including a complete bypass of my time capsule to a direct wall connection that should be giving 100Mbit/s. When i run a speed test on my iPhone connected to the time capsule via 5GHz I comfortably get >60MBit/s.
    Is there a bug in the latest OS 10.9.4 my MBAir also seems to require a lot of restarting to keep up even basic web browsing???

    Your Macs are always looking for a better connection. To that end, they are evaluating every possible way to get to the Internet.
    It is very important that you limit those choices to only the ones you actually want to connect to, and indicate that the other are "off the list", literally.
    For example, to test your wired network connection, Ethernet must be at the top of the list AND WiFI must be OFF. (Otherwise, your Mac will be checking WiFi to see if it seems to be getting a better connection over WiFi. In the screenshot below, Ethernet is at the top of the list, so it is likely to be used, but since WiFi is still ON, it may be used instead.
    To check YOUR WiFi connection (and not your neighbors' connections), you need to BOTH check that the "ask to Join new Networks" box is checked:
    and that the Networks you wish to join are shown in the order you wish to join them. All extraneous networks should be removed from this list:

  • Slow networking and internet connections after update 10.5.6

    hello everybody,
    i just read a post on a german newswire about slow internet connection since leopard update 10.5.6 concerning the Fritz!Box.
    i'm in france and experience exactly the same problems working over a standard adsl-provider box.
    does anyone have the same porblems or is this a known issue?
    br
    -belrock

    Yes, it's a known issue (at least on these forums) There have been several other threads within the past two weeks that discuss this in great detail.

  • Ultra slow DSL and constantly buffering video

    For the past two weeks, whenever I try to watch even a short 2-minute clip, it stops every few seconds to buffer. It doesn't matter where the video originates from [youtube, nbc.com, comedy central, etc.]. I've been on the phone with Verizon at least 6 times in the past two weeks with many hours spent following their instructions. When they check my download speed it's always perfect, right around 3mbps. When I check it myself via VERIZON.NET/speedtest, I get readings like .08 or .05 mbps. Verizon has electronically checked my lines and assured me that all is well. I've installed a new modem they sent. Still no improvement. I have nothing draining the system. The modem is hard wired directly to the computer with no other devices accessing it. I'm totally frustrated. Is there a solution? Is anyone else having the same problem?

    I don't see anything wrong with the DSL line other than the fact that the upstream is not synced correctly. Do you have access to your NID? If so, can you plug your modem into the test jack found inside of the customer access portion of it (which is the case for newer NIDs) and pull up the new statistics?
    Other than that, it is more than likely congestion on Verizon's end during certain times of the day, or due to faulty equipment (not working up to max capable capacity) causing the slow downs. We can generally get those issues fixed up.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Slow speeds and lost connection

    Hi
    I am a new infinity customer joined first week of Feb2012 hoping to get speeds up 37mbps but from day one could not get more than 5mbps spoke to the guys in India who were very helpful and tried to do all they can to get me going had 4 engineers visit me and change modem and 3 HH3 but still no change this has been going on now for nearing two months now . I then got a call from the open reach team saying that they had found the fault and would be putting a fix on it and I should be up and running on the 29th of March which has now come and gone but nothing has happened and now the broadband has gone off for the last 4 day with no update from the Openreach Team as to when it will come on line There seems to be a lack of communication between the Openreach team and the Indian team and the customer this is bad customer service and needs to be sorted out if this carry on BT will have a lot of customers walking away from them and going else where .Hope some one from the Openreach team reads this and gets this resolved.
    Solved!
    Go to Solution.

    The mods team say the problem is solved but I still have no connection and its now 21Days without a connection was also told that the mods team will get back to me but that even has not happened and all I get from the various teams of BT people  is we are sorry about it and we are working on it promise dates come and go but no fixes in sight I have had 5 engineers arrive to my house but none can fix the problem now I have been told that they are waiting for a part and don't know when they are going to get it  and this is a leading edge company who advertise heavily saying it is the fastest broadband around and they can't even get me and load more people in my area up and running

  • Very slow broadband and connection keeps dropping

    Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years.  We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB. 
    Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed.  We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT.  We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine.  But we were still getting very slow speeds and the connection kept dropping.  So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
    When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
    This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer.  We have a BT Home Hub 4 so we have not got all the stats that previous HH had available. 
    Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
    Please see below for the information that I have been able to get:
    Home hub stats:
    17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
    17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
    Internet Connection Configuration
    Connection Information
    Connection time:
    4 days, 22:01:39
    Data Transmitted/Received:
    221.4 MB / 2.3 GB
    Bt Wholesale Broadband test:
    Download Speed: 0.02
    Upload speed: 0.34
    Ping latency: 0.00
    Further diagnostics:
    Master socket is
    I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
    Speedtest.net results:
    Ping: 463ms
    Download:0.13mbps
    Upload: 0.28mbps
    As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
    Any help would be greatly appreciated.
    Solved!
    Go to Solution.

    Hi jacoma,
    Sorry to hear that your  having issues with your BT Retail services.
    You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
    However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
    To enable the community to help you please see the advice below:
    Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
    1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
    All the below performed in TEST Socket:
    2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
    If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
    3) please post adsl line statistics 
    4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
    ADSL Line Statistic Help:
     If you have a BT Home Hub like the one below...
     Then:
     1) Go to http://192.168.1.254 or http://bthomehub.home
     2) click Settings
     3) Click Advanced Settings
     4) Click Broadband
     5) Click Connection or sometimes called ADSL (see picture Below)
    The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
    or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
    You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
     If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
    for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
    There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
     cheers
    I'm no expert, so please correct me if I'm wrong

  • Time capsule is slow and inconsistent

    It seems that the wifi is much slower than my old airport extreme, and inconsistent in terms of connectibility and strength. Any hints? I've been at this for two days.

    All,
    Maybe trying some of these suggestions will help?
    *_Slow Time Capsule Transfer Speeds_*
    *Initial Backup Best Over Ethernet*
    It is recommended that you perform the initial full backup via ethernet, then all subsequent backups via wireless.
    *Transmit Power & Wide Channels*
    If you are using the 802.11n only (5 GHz) radio mode, you can also select to use wide channels, which provide higher data throughput in your network.
    Launch Airport Utility
    Select your Time Capsule on the left.
    Click “Manual Setup”.
    Select “Airport” in the toolbar.
    Click the “Wireless” tab.
    Click “Wireless Options...” at the bottom of the window.
    Adjust the “Transmit Power” to 100%.
    Put a check mark in the box labeled “Use Wide Channels”.
    Click “Done”.
    Click “Update” in the lower right hand corner.
    Wait for the Time Capsule to restart and then see if your network speeds improve.
    *Anti-Virus Software*
    Are you running anti-virus software. Disable it and see if network speeds improve. The discussion boards are filled with users who are experiencing degraded network speeds due to their anti-virus software.
    One poster observed: “I had the exact same problem 5mins ago, it had taken 2 hours to back up 2GB, I realized I installed Sophos anti virus a couple of days ago. When I turned that off my back up is speeding through.”
    Another contributor stated, “I am doing the first backup to my time capsule, about 71 Gb, It seems to be going about 1 Gb per hour. is this seem OK? I tried the ethernet connection and the speed was about the same. It has been going all night and after 12 hours it is at only 12 Gb of 71….I found the problem, I uninstalled Norton and the problem went away. It backed up in about 3 or 4 hours”
    *Wireless Security Issue*
    Some who have experienced degraded network speeds have isolated the problem to their wireless security setup. Try this:
    Launch Airport Utility
    Select your Time Capsule on the left.
    Click “Manual Setup”.
    Select “Airport” in the toolbar.
    Click the “Wireless” tab.
    Change “Wireless Security” to “None”.
    Click “Update” in the lower right hand corner.
    Wait for the Time Capsule to restart and then see if your network speeds improve.
    Granted, this is far from desirable. But it does help to isolate the problem in you instance. Maybe simply resetting the security with a new password will help?
    Let us know if any of these procedures helped.
    Cheers!

  • Even our new modem connects to the internet only briefly and at slow speeds, if it connects at all

    After nearly four years usually acceptable DSL service, our connection started getting too slow to email photos or steam anything, especially during peak hours. After several live chats and phone calls we got a new modem, and things are even worse, even after a marathon support call last night. After restarting the modem we sometimes get a few minutes of service, sometimes with download speeds in excess of 1.0 Mbps, but usually in between 0.20 and 0.40 Mbps. A few minutes after this, though, any device loses the internet; a few minutes later, the internet light on the modem goes dark. The DSL light stays solid throughout. But for the most part we're spending lots of time and money in exchange for a few minutes of slow DSL at a time. We've registered the new modem online, changed wireless channels, tried using an Ethernet cables, tried different jacks, disconnected the phone, cleaned browser caches. Modems just won't maintain an internet connection for more than a few minutes any more. What else can I try?

    It seems your issue is most likely outside your home. have you tried connecting the modem to the NID and testing ? This will help isolate the issue. If the problems persists it may be an issue at the Central office. I would try to get a tech to your home ASAP and also contact Customer service & ask for a credit. When I had a similar issue a 24 hour monitor was implemented by upper level support.
    Do you know how far you are from the CO you are; and how old the wirng from the CO to your home is? Good Luck!
    If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
    http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

  • WAP4410N slow and losing connection

    I would love to apologize for my English because I am expecting gramatical and/or spelling errors(as always).
    I have installed a wired and wireless connection for a compound which is around150 squire meters. I used the Cisco wap4410n routers for the wireless setup.
    The structure is like this.
    There is a connection coming from the service provider
    There is a central switch where the connection coming from service provider, the server, one Cisco wap4410n router and other two switches are directly connected to it.
    Again I connected other switches to the switches getting connection from the central switch
    I used Cat 5e and Cat 6 cables to connect the switches as well as the wireless routers (For more infor , the cable goes underground) and I used cross-over cable to conncect switch to switch and stright-through to connect routers to switches
    I connected the other Cisco wap4410n routers to the switches outside( I get like 6 Cisco wap4410n routers)
    The wireless routers are connected to the switches wchi are conncted to the centeral switch and also on the other swiches
    The routers are configured to have their default AP mode
    My problem
    The connection is very slow
    The connection is down almost every week and it needs to be re-configured
    The connection nice on the router which is directly connected to the central switch(but not the same on the others routers which are connected to the other switches)
    even when I reset them they don't fall to .245 ( which is ok I can see them on the DHCP server but I still see it as problem)
    when I set them as a wireless wireless repeater, full signal but no connection(given that I have set same SSID, enabled allow wireless singal to be repeated, filling MAC addresses)
    Any suggestions are very well come. Down here I have tried to show the architecture diagramatically.

    Thank you Johnnatan for your reply. I apprecitate it. I have read the document and I found it very usefull.
    In addition to that,
    Do you think placing routers outside will affect the devices? My four routers are placed outdoor. They have shields actually
    The cables go underground and travels more than 100 meters, do you think it will affect the quality of the connection reaching the access point
    In your experience, does strong wind affect the performance of connection
    what kind of cables do you suggest?
    Because I am kind of confused. All things seems right for me, but not getting it better. All routers are connected with ethernet cable. I am guessing they shoud react as same as that of the the middle router. I don't expect huge interferance between them because as I said the compound is big and they are far apart.
    The other headache is it losses its configuration everytime.
    Thanks again.

  • EA4500 speeds very slow and inconsistent

    Purchased the EA4500 a few months ago. Worked fine for a week or two.  Now my download speeds bounce between 2mbps-20mbps and its constantly stuttering.  My modem gives me 100mbps when im wired in so I know for a fact that the modem is not the issue.  I'm using both the 5ghz band and 2.4ghz band and both of them give me terrible results. The speed is so slow and fluxuates so often it's barely usuable. I've tried changing settings with the media prioitization, I've tried changing the MTU size, I've tried using different channels, I've tried rebooting the router, setting it back to factory settings and even tried using the classic firmware and that just locked me out of my router since the router login and password no longer worked (default and ones Ive set).  I'm at a loss here and getting really fed up with this garbage router. Is there any fix for this? I've scoured the internet looking for an answer and all I've seen is other people problems never being fixed.

    Yes, I'm currently using the most current firmware which is version 2.1.41.164606.  I've tried all previous firmware versions and the speed is still very slow and inconsistent on every one.  I've rebooted to factory twice now and tried changing channels, MTU sizes and channel width on both the 2.4 ghz and 5ghz networks.  It worked fine for about a month and suddenly it barely works now.  If anyone has a solution that would be great but If not I'll just get a netgear N750 when I have the money.   

  • Why are first connections slow and subsequent ones very slow or won't connect?

    Since upgrading initial connections are often slow and subsequent connections very slow or won't connect. I have had to revert to Internet explorer which works fine!

    The default of the pref network.http.max-connections has been increased from 30 to 256 in Firefox 6+ versions.
    You can try to decrease the value of the pref <b>network.http.max-connections</b> from 255 to a more modest setting like 30 as used in Firefox 3 versions.
    *https://support.mozilla.com/kb/Firefox+never+finishes+loading+certain+websites

  • Slow downloads and software updates despite fast internet connection

    Hello,
    I'm running Leopard 10.5.8 on a 1.25Ghz iMac G4. I have an 0x14E4, 0x4E Airport Extreme card, and can connect to Safari quite quickly.
    My only trouble is with software updates and downloads - with software updates, the download speed gets ridiculously low and comes virtually to a standstill. When downloading from the internet, the download speed is slightly better but still very slow.
    I have tested my connection on speedtest.net, and results say my download speed is of only 0.5 Mbps, whilst a more recent Macbook Pro connected to the same wifi network achieved 10.2 Mbps.
    I had posted this in the G4 section and was told to post my issue here, another user having sugested that this might be coming from my ISP's DNS assignments.
    Any idea what this might be coming from?
    Thanks,
    Kieran.

    Hi,
    Thanks for your answer. I upgraded Safari and my download speed has improved - Speedtest gave it 1.43Mbps - but this is still far from the 10.2Mbps other computers on the network have.
    Could this have anything to do with my Airport card? Would my connection be faster if it was using an ethernet cable rather than wireless?
    Thanks,
    Kieran

Maybe you are looking for