Slow DSL download speed.

For over a week now my DSL download speed has only been around 430KBPS. It use to run around 730KBPS. I've contacted tech support and did all the trouble shooting procedures over and over but it doesn't help. I've turned the modem on and off many times but it does not improve the speed. So many people are having the same trouble so there must be something wrong with Verizon's service. We are not being given the service that we pay for every month. It's difficult and time consuming dealing with the overseas tech support people and not having the problem taken care of. What else can I try?

#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
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3meg DSL Download speed running at dial-up speed

Since last week I’ve been getting DSL download speeds that are basically dial-up speeds. I have the 3 meg plan and for the past 10 years or so, I came close to a 2 meg download connection speed regularly.
Last week my download speed basically disappeared. I spent hours on the phone with Verizon Tech Support during the week. (Their standared 72 hours to assign a service call after creating a service ticket is bogus.) A Verizon DSL tech spent 5 hours at my house on Saturday and said the problem is on VERIZON’S END with their servers. He did it all, replaced internal wires, used his modem for the tests, checked speeds at the NID, took the router out of play, tried to get new wires from the service on the street, and still could not resolve the issue.
I show the correct 3360/864kbs connection on my DSL Modem (Actiontec GT701D) but my download speed is averaging 33K to 60K using 4 different speed tests. DSL disconnects at random also. My upload speed is typically around 700kbs – where it should be.
My most recent test is from this morning:
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 591.76Kb/s
running 10s inbound test (server to client) . . . . . . 60.33kb/s
------ Client System Details ------
OS data: Name = Windows Vista, Architecture = x86, Version = 6.0
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_24
------ Web100 Detailed Analysis ------
Client Receive Window detected at 17424 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 106.05 msec; the Packet size = 1452 Bytes; and
There were 33 packets retransmitted, 59 duplicate acks received, and 63 SACK blocks received
The connection stalled 4 times due to packet loss
The connection was idle 1.36 seconds (5.03%) of the time
This connection is network limited 99.9% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [{edited for privacy}] but Client says [192.168.1.100]
My DSL STATUS from this morning is:
DSL Status
VPI: 0
VCI: 35
DSL Mode Setting : MMODE
DSL Negotiated Mode: G.DMT
Connection Status: Showtime
Speed (down/up): 3360/864kps
ATM WoS Class: UBR
Near End CRC Errors: 0/0
Far End CRC Errors: 0/73045
Near End CRC (Within Last 30 mins): 0/0
Far End CRC (Within Last 30 mins): 0/0
Near End RS FEC: 0/68
Far End RS FEC: 0/0
Near End FEC (Within Last 30 mins): 0/0
Far End FEC (Within Last 30 mins): 0/0
Discarded Packets(Within last 30 mins): 0/0
SNR Margin (Downstream/Upstream): 0/14
Attenuation (Downstream/Upstream): 119/30
This performance drop off is totally unacceptable. What’s really interesting is that my service call has been closed out as “resolved”. Which is obviously has not. I am now being forced to go through support again to “diagnose” my problem.
I’ve been researching (painfully) these speed issues and have determined they are a chronic problem going back to at least 2006 for many DSL customers. The issue seems to be they have oversold DSL services and overcrowd their local Central Office servers and routers. There is supposed to be some performance issue regarding Redbank and Juniper switches. Redbank is supposed to be more reliable and Juniper aren't so. I also believe their latest “optimizing” software may also be part of the problem.
For the first time EVER, I am seriously considering converting to COMCAST because no one at Verizon (other than the DSL tech) will acknowledge they are the cause of my issue.
Anyone have a realistic idea as to what needs to be done at the Central Office to correct this issue?
Thanks for your time.

Consider yourself lucky. I have had the 3Mb plan for over ten years and initially had regular speeds of 1.5 to 3.0...until a new development was put in a block away, they were connected to Verizon, and my speeds dropped to 205 kbps down/805 kbps up at the copper drop in my basement. Many calls to Verizon resulted in modem upgrades (currently the Westell 6100) and reassurances from Verizons foreign help desk that my service was performing normally. Promises of FIOS soon being available in my area (Cedar Brook, NJ) have kept me hanging on but I stopped holding my breath a few years ago. Hopefully your service will be restored - mine most likely never will.

Slow wifi download speeds on 3gs??

Is anyone else experiencing slow wifi download speeds?? I upgraded from a first gen iPhone to the 3gs & the first thing I noticed was downloading stuff from iTunes, app store, or YouTube, Takes forever!! Example... If I put both of my phones side by side, both connected to wifi, start downloading a 36 mb podcast at the same time, my first gen iPhone will finish the file in about 2 mins and my new 3gs will take anywhere from 8 to 10 mins. Is there a problem with the 3.0 firmware or is the problem just my phone?? Any help would be much appreciated!!

I'v been dealing all day on this issue, I upgraded to the 3GS model and my wife still has the 3g, I don't have the fastest network at my house (1.5 meg) but her phone is coming in about 1021kbps and mine is 241, which seem like a big difference, especially when trying to view youtube, apple store just gave me a new phone, and it still has the same problem. I reset it, restored it, replaced it, and after replacing it I did not restore from backup but still have the same issue. I do access internet via a time capsule for whatever thats worth, and I also checked with tech support about that being the problem and we found that to not be the problem. *****, I paid $300 and committed to AT&T for another 2 years, for internet at a quarter of the speed...

Verizon DSL download speed not as advertised?

Well, I've been a customer of Verizon for over 5+ years now and I've had Verizon DSL for quite some time. I'm not too sure if I have either the 256kbps package or the 768kbps download speed.
My DSL modem box model is the Westell 327W.
My problem is, it has always reached a download peak of 95.4kbps, as if it was capped at that download speed. The speed never really jumps up and down, just a steady download rate of 90 ~ 95 kbps through out the day, even though I use DSL.
There are no other users besides myself that uses the internet, and wireless settings have been turned off to ensure my internet is not shared.
I do not have any type of virus on my computer, since I've switch computers very often with fresh hard drives because I tend to upgrade alot.
My current hardware and operating system specs are:
ASUS Crosshair III Formula Motherboard
AMD Phenom II X4 965 CPU [Black Edition / Overclocked: 4GHz]
2 x ATI XFX HD 5870 DDR5 (2 x 1GB) 2GB GPU [Twin Crossfire / Overclocked]
8GB (4 x 2GB) Crucial Tracer 1600 DDR3 RAM [Overclocked]
Corsair (850W Watt) Power Supply Unit
Cooler Master HAF 932 Full ATX Case
500GB Western Digital Caviar HD (Main)
250GB Western Digital Caviar HD
Prolimatech Megahalems AM3 CPU Cooler / Heatsink
2 x Asus DVD/CD Burner
Logitech G500 Gaming Laser Mouse
Logitech G15 2-Tone Gaming Keyboard
LG 30" LCD Widescreen Monitor [2560 x 1600 Resolution]
Windows 7 (64Bit) Operating System
Verizon Westell 327W DSL Modem
So I doubt it is hardware related.
My question is, is DSL suppose to be this slow and capped at 95 kbps download rate, or shall I contact a Verizon high speed internet rep because something is wrong?
also, can i "upgrade" to the new Verizon DSL with the new 1mbps download rate, for the same price I am paying right now? because I'm paying the same exact price for a slower/older version of DSL right now, which makes no sense, and I could cancel my DSL any time because my 2 year agreement has been reached years ago,
Thank you
Regards, Chris
Cheers.

I doubt the problem is with your DSL service. The Transceiver speed correspond exactly to what the 768/Kbps plan would provide. The transceiver statistics say that your DSL link is running at Kbps on the downlink side, and Kbps on the uplink side. That is the provisioning for the old 768/128 Kbps plan. If you cannot get a Kbps downlink, and/or Kbps uplink it isn't because of the DSL link.
The DSL link runs at the lower of either the provisioned speed, or the highest speed your DSL Modem can negotiate with the Central Office Equipment. You are at the provisioned speed.
So either the problem is further upstream (beyond the DSL connection ), or on your computer, perhaps due to anti-virus, or firewall settings.
You might want to run a network analyzer program such as http://miranda.ctd.anl.gov/ from the Argonne National Laboratory, and take a good look at the details of the test.

Slow Internet download speed, OSX 10.9.5

Since updated to 10.9.5, my Mac Pro Internet download speed down to 7 Mbps,
and same on My MacBook Pro 10.9.5 too. both use to be 70 Mbps.
I am paying $50.00 extra to get the highest speed from Time Warner.
My iMac is 10.9.3, tops 70 Mbps.
My iPhone 5s tops tops 30 Mbps
All in same WiFi network.
Upload speed all seem to be fine with 5 Mbps.
Mac Pro = Mid 2010
Processor 2.8 GHz Quad-Core Intel Xeon
Memory 16 GB 1066 MHz DDR3 ECC
Graphics ATI Radeon HD 5770 1024 MB
Mac Book Pro = Retina, 13-inch Late 2012
Memory = 8 GB
Something wrong!

Even the 'respected' tools like Onyx, if you look at what (each and every update) states in the "what is new" and changes will be to improve compatibility.
Never use or install anything (and I include OS X updates in that category) without cloning your system and having TimeMachine that is current, and backup(s) that will be off line.
Some cannot be trashed or deleted or removed without using an "uninstall app" or the installer, doing so without can mean having to reinstall first.
Or wipe the drive and restore from a known good backup set.
Some tips:
https://discussions.apple.com/thread/6522256
What to look for if your system is slower than normal etc:
https://discussions.apple.com/thread/4873022
for malware, check out this user tip (and his other pages too!)

Slow BB download speed after 16:30. Works fine in ...

I'm at wits end with BT and the service I receive. I only wish I could choose to pay a 10th of the price for the service I receive. I have tried to use the BT call centre with no avail. The words “chasing ones tail” spring to mind. Hence adding my troubles to the already growing forum.
As the performance is there during the day, this doesn’t sound like a hardware problem, but something that BT is doing on their side when the demand gets high. I can fully understand a drop in download speed, but I think a 10th of the speed is over the top.
Please can someone help??
My Problem:
After 16:30 the BB service starts to move at dial-up speeds, but will work fine again after 02:00 am... Yes I am that sad that I have tried to work at that time.
I have run the BT speedtest and speedtest.net a number of times during the day to try to see what is happening:
I have also tried using the BT HH2 and my preferred router, a Netgear DGND3300. Here are some of the stats:
Router:
System Up Time25:15:30
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoE
1995701
4433099
0
2617
31588
15:58:31
LAN
10M/100M
1657313
426763
0
5400
888
25:15:26
WLAN
11M/54M/300M
0
0
0
0
0
25:14:55
ADSL Link
Downstream
Upstream
Connection Speed
4704 kbps
448 kbps
Line Attenuation
42.0 db
24.5 db
Noise Margin
7.9 db
23.0 db
BT Speed Test at 09:52
Download speedachieved during the test was - 3120 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
BT Speedtest at 11:45
Download speedachieved during the test was - 2714 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
BT Speedtest at 18:29
Download speedachieved during the test was - 368 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps

Speedtest.net results
TEST_DATE
TIME_ZONE
DOWNLOAD_MEGABITS
UPLOAD_MEGABITS
LATENCY_MS
SERVER_NAME
01/03/2012 13:40
GMT
0.8
0.08
73
Liverpool
01/03/2012 14:09
GMT
2.1
0.17
90
Manchester
01/03/2012 14:14
GMT
1.8
0.18
65
Birmingham
01/03/2012 14:15
GMT
1.46
0.17
104
Milton Keynes
01/03/2012 14:46
GMT
0.85
0.2
115
Milton Keynes
01/09/2012 16:56
GMT
0.28
0.09
1073
Milton Keynes
01/09/2012 17:23
GMT
0.32
0.2
71
Milton Keynes
01/09/2012 17:43
GMT
0.88
0.37
140
Milton Keynes
01/09/2012 17:50
GMT
0.51
0.37
134
Milton Keynes
01/09/2012 20:46
GMT
0.53
0.24
182
Milton Keynes
01/09/2012 20:48
GMT
0.78
0.3
134
Milton Keynes
01/10/2012 15:18
GMT
3.61
0.24
202
Gloucester
01/10/2012 16:01
GMT
3.8
0.29
212
Gloucester
01/10/2012 16:32
GMT
1.94
0.24
58
Birmingham
01/10/2012 16:38
GMT
2.33
0.16
59
Birmingham
01/10/2012 16:48
GMT
0.34
0.21
264
Birmingham
01/10/2012 16:54
GMT
0.81
0.26
506
Birmingham
01/10/2012 16:55
GMT
1.17
0.24
52
Manchester
01/10/2012 17:24
GMT
0.15
0.14
575
Manchester
01/10/2012 17:26
GMT
0.63
0.19
78
Birmingham
01/10/2012 17:30
GMT
0.63
0.21
144
Birmingham
01/10/2012 17:37
GMT
0.26
0.03
394
Birmingham
01/10/2012 17:51
GMT
0.51
0.17
259
Birmingham
01/10/2012 19:09
GMT
0.28
0.13
603
Birmingham
01/10/2012 19:10
GMT
0.5
0.22
67
Birmingham

Slow safari download speeds

While safari loads web pages very quickly, it is extremely slow when downloading documents, installers, etc... onto my computer, downloading at speeds around 5 to 10 kb/second, causing even small downloads to take ages. (A 20mb download can take up to an hour or more).
(My downloads run at about 100 to 110 kb/second on my windows PC which is connected to the same router)
I have tried stopping and then resuming downloads, but that doesn't work. Also, there is clearly nothing wrong with my internet connection, as safari loads webpages remarkably fast.
Is there any software/changes that need to be added or is it an issue within safari?

Hi there Jeff,
The slow downloading speed and other performance issues with Safari may be related to unsupported third-party add-ons. Take a look at the article linked below and try to remove any outdated add-ons for Safari.
Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues - Apple Support
Cheers,
-Jason

Slow BT download speed

i just wonder is it part of OSX nature for slow BT download rate or juts some setting problem .
Same torrent ,same condition.
ON OSX using Transmission or Azureus with port OPEN
alway only get about 1/3 -1/2 speed for the same torrent compare with Utorrent on XP.
is there any thing i can do to improve the download speed ?
thx a lot.

Whilst software (especially music!) is much better and (in the long run) cheaper when bought from licensed shops etc (if you are e.g. a student, you often get stuff at 1/2 - 1/10th of the price!), more to your question, download speeds can vary dramatically, depending on time of the day, firewalls and available feeds.
Some broadband providers use telephone lines, some dedicated cable. Others mostly support (Windows PC's) and their platforms may not be set up for Macintosh.
Finally, e.g. someone in the UK, you do not make it clear, whether you refer to "British Telecom" (BT), whose down and upload speeds are not that impressive at times, OR are referring to "Bittorrent".
Hope you find some of the above useful.

Slower 4G Download Speeds and Higher Pings Tonight

Stillwater, OK. Tonight, the DL speeds and ping times are worse than normal. UL speeds are unaffected.
Normal speeds, representative of the last few weeks...
Tonight's speeds (similar results to different test servers in the area)...
Ping times have more than doubled, and the download speed has been cut to ~25% of normal. If I try a test server on the east coast, I get something like the following (bad UL speeds too)...
Scary to think this could be due to the tower becoming overloaded (it is prime time) so early in the 4G game. The only other thing I can think of is that its particularly humid tonight, but why would that affect mainly the DL speed and not the UL speed?

Speeds were still slow this morning, so I power-cycled the modem (and router). Speeds are back to normal, so it seems like I just needed to reboot the gear.

Slow 3G Download Speed

I've been having slow download speeds on my Iphone 3G for the 3G connection. I've had the phone for about 2 months and its been perfect until the speeds shot down in last two weeks. I did a scan on testmyiphone.com on my 3G download stream and it ended up being 0.11 MBPS. I did the same scan at the same location with my mates iphone and he had 1.5MBPS so it can't be location. I've tried reseting the network settings and restoring the phone but nothing has solved the issue. Anyone got any ideas what it might be?

It is not necessary to make multiple posts about the same problem. Let users respond to one post only with answers.

Using Speedtest, all my iOS 7.1 devices are showing slow internet download speeds on my home WiFi network.

I have four iOS devices, an iPad Air, an iPhone 5S, an iPhone 4, and an iPad2. All but the iPad2 are running iOS 7.1. The iPad2 is still iOS 7.0.4. I am only getting 1mbs download speeds with the iOS 7.1 devices. The iPad2, as well as my Windows 7 laptop on the same WiFi network, are getting a full 15mbs download speed using the Ookla Speedtest. I have tried resetting the wireless router, as well as resetting the network configurations on the iOS devices, rebooting the devices, etc., but the slow speeds persist. While I can't definitively tie the issue to the iOS 7.1 upgrade, I distinctly recall running speedtests on the iPad Air in the past, and getting 15mbs.
Any troubleshooting suggestions?

Thanks for the reply, Jim. I double-checked my wireless router settings against the recommendations in the link you provided. Only one setting was different. I had the 2.4GHz channel width set to auto, and the recommendation is 20MHz. I made this change. The 5GHz channel is disabled on my router.
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Super-slow FTP download speed

I recently switched from Time Warner to Verizon FiOS and it's been a whole lot better in terms of service except for one thing: FTP speed. When I log into Filezilla and try to download something, my download speed plummets to 30 kb/s and slower. I've tried switching FTP clients and saw no change, and tried accessing my ftp via Firefox and Chrome; neither option changed my slow as molasses FTP speeds. There's no problem with my connection (I'm wired, not wireless) and my speeds are reading as higher than advertised.
Is there something I'm not checking for or is Verizon simply throttling my FTP DL speed?

I use FireZilla all the time and have no problems with transfer speeds.
Some FTP sites run slower than others, but I chalk that up to slower links between "here" and "there."
I've never seen any real evidence of throttling by Verizon on any service.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Very slow iTunes download speeds

I've been having slow download speeds in iTunes for a while now. Downloading a 1 hour TV Show used to take 1 hour or so. Now it's taking 11 hours. Xfinity speed tests say I'm getting 28 mb/s downloads.
Some info:
iTunes 10.6 for Windows
Apple Air Extreme - the pc is hard wired to the router
Comcast as ISP
Using my ISP's DNS servers

I have a 50x5 Mbit cable business class modem, from Time Warner, in my house (doing that give me priority bandwidth over other residences).... Also as a business class there's no data caps or port blockings. The most I EVER get from the iTunes Store is 4-5MBytes/sec (about 35 Mbits)... Usually I get 1-2 MBytes/sec to iTunes or any device
My guesses are
1) Apple just doesn't have the bandwidth during certain times
2) I notice they throttle accounts. If I download an entire hd season, I start out fast, then it slows after a few hrs... Im guessing apple has a max data cap per day then slows you down.
3) I also don't think Apple is capable of handling all the new 35-50Mbit connections that are now readily available from the big cable companies.
Im in Charlotte, NC, USA

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i have lenovo a7000 which gives slow downloading speed in wifi with good wifi signal. please tell me anyone how to fix this issue.

hi nestharus,
Welcome to the Forums.
If you have the Atheros AR9485 Wireless Adapter, can you try this driver:
Drivers for Atheros AR9485 and Windows 8
Version: 10.0.0.234
OS: Windows 8 32/64bit
File: win8-10.0.0.234-whql.zip
Alternativey, does the issue happens also if you boot into Safe Mode with Networking? (if you get a stable good download then it's possible that a security software is interferring with the wireless connection).
Edit:
Using the Dink Wireless AC1200 Dual Band USB Adapter will definitely improve the performance (you may need to set it to 2.4Ghz if you only have a single band router)
regards,
neokenchi
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Very Slow LTE download Speeds..

Hello all..I live in Bridgeport Connecticut, and i own a Galaxy nexus 4G LTE...I'm curious as to why i get such slow download speeds with my Galaxy Nexus. The Galaxy Nexus Download speeds becomes extremely apparent compared to My sisters Iphone 5 ..I did 15 speed tests on both device The Galaxy Nexus and the Iphone 5.The iPhone got between 12-16 MBPS..My nexus got as low as 1.6 MBPS, and seemed to average around 2.4 MBPS..the highest was 3.9 MBPS. I used the speedtest.net android app and the servers etc were all the same..The nexus runs the stock jellybean firmware.
I love the nexus. However, i feel cheated that the iphone 5 gets about 500-600% higher download speeds..I think something software wise if holding the nexus back from acheive true LTE speeds available in this area.

Looking at forums today to see if this was reported and if there is a remedy. I share tino4342's problem and I live clear across the country in Snohomish, Washington. At a given spot in my home, my Galaxy Nexus 4.1.1 (locked) gets 2 mbps download speed while a Verizon iPhone 5 sitting next to my GN gets around 12 mbps, both tested using speedtest.net. In various other spots around town, the iPhone 5 download speed is at least 5 times faster than the Galaxy Nexus (both on Verizon).
This is absolutely not cool. I chatted with Verizon chat service and they said the LTE antenna on iPhone 5 was better. That has to be the biggest bogus point I've heard since the protocols they use should be the same and yield the same output. It has to be the placement of LTE Antenna in the Galaxy Nexus which is blocking the signal. I think Verizon should come up with some sort of remedy/partial refund for selling LTE phone that isn't! or if the hardware is faulty, they need to own up to it and replace it. Looking forward to a Verizon response on this issue.

Slow DSL download speed.

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