Slow DSL I was beginning to think I was the only one.

Slow DSL I was beginning to think I was the only one.
Sun, 19 May 2013
 8:58:13 AM
Your Speed Result: Los Angles
Download Speed: 824 kbps (103 KB/sec transfer rate)
Upload Speed: 651 kbps (81.4 KB/sec transfer rate)\
I also found it interesting that when help is offered it’s “Please keep all correspondence regarding your issue in the private support portal.”
Are we really to believe the majority of our speed issues are individual issues, not a companywide issues?

news-europe.giganews.com
traceroute to 98.119.xx.x (98.119.xx.x), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 32 ms 32 ms 32 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms 0 ms
3 te0-3-0-6.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms te0-3-0-6.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms
4 te0-2-0-6.mpd21.lon13.atlas.cogentco.com (154.54.38.50) 8 ms multi-use.cogentco.com (154.54.37.82) 8 ms te0-3-0-0.mpd21.lon13.atlas.cogentco.com (130.117.2.81) 8 ms
5 te0-3-0-4.ccr21.bos01.atlas.cogentco.com (154.54.30.129) 78 ms 78 ms 78 ms
6 te0-3-0-2.ccr21.jfk02.atlas.cogentco.com (154.54.44.45) 81 ms te0-7-0-18.ccr21.jfk02.atlas.cogentco.com (154.54.25.113) 83 ms te0-7-0-3.ccr21.jfk02.atlas.cogentco.com (154.54.44.37) 84 ms

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