Slow DSL in Lehigh Valley, PA

I've been experiencing very slow download speeds for nearly the past week. I called service last Friday, and they told me it would be fixed in 24-48 hours. I haven't seen any improvements whatsoever. On speedtest.net, I'm getting 0.7 mbps, and I should be getting 4-7 mbps. Is anyone else in my area experiencing slow downloads?

dpark wrote:
I have a 2Wire modem / router that I got when I was in Chicago
#1 Please let me guess...
a) That is a 2Wire 2700HG-B
b) And the screens of it, looks like the screens that you see at
http://screenshots.portforward.com/2Wire/2701HG/index.htm
#2 If I am wrong, please consider correcting me.
#3 I I am correct, good..
Directions if I am correct:
#1 In the router go to Broadband Link -> Statistics
#2 Please post the info that is there.
#3 In the router go to Broadband Link -> Details
#4 Not includng the (Internet Connection Details), please post the info that is there.
By the Internet Connection Details this means...
Connection Type, User Name (if that applies), IP Address, Subnet Mask, Default Gateway, DNS Server(s), Domain, Maximum Transmission Unit (MTU), DNS Communication, and Configuration Server Post.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Similar Messages

Super Slow DSL Speeds

I have been without internet for a week. Verizon finally fixed the problem yesterday afternoon and my internet service was restored but now I have super slow DSL speeds. 0.36 dowload & 0.54upload.
I am tired of calling tech support and being told to reboot my computer, modem, yadda yadda. There is something else going on here and need to figure out if it is with the modem itself or the line. All the line tests the tech support people have done come back normal.
The modem is reporting the OAM ping test as failing in Far End F4 Loop Back Count & Near End F4 Loop Back Count. No idea what that means.....
The speed from the modem itself is listed as:
Speed(Down/Up):
416 / 640 Kbps
I've done ipconfig flush dns, ipconfig release, ipconfig renew, etc etc. In home agent is reporting a problem with the dsl signal and just instructs me to reset the modem which does not help.
The modem is old, GT704WG from verizon. I am thinking about going out and buying a new one but don't want to do that if it is not going to fix the problem. It just seems odd that last week internet speed was fine and now it is slow as hell.
I had no internet or phone this week which they are claiming it was due to a line being pinched when my house was re-stuccod in December(granted internet and phone worked fine up until last Sunday). Verizon went under the house and fixed the line, phone & internet came back on. When I logged onto the browser I was prompted to activate my verizon service( I guess because it had been out for a week). Did that, got onto websites but connection is extermely slow and I am at my wits end.
I've spent more time on the phone this week with the unhelpful verizon people then I spend all year talking to my relatives and I really don't want to call them back and sit on the phone for another 45 min to an hour.
Anything I can do to diagnose and possibly fix this?

I appreciate you taking the time to answer my post, however your tools do nothing to tell me what is going on nor am I going to schedule yet another repair.
This past week when I had a "repair" scheduled, I was told they would be out on wednesday to fix our problem. No time frame was given for when this repair would take place. My retired father waited at the house the entire day only to have the repair man show up at 4:30pm who told us it was too late in the day to wait 5 min for us to move some boxes out of the closet that were over our crawl space so he could go under the house and fix the damaged wire. Instead he ran a long phone line from our box to our kitchen phone, told us this was a temporary solution and that if we called the repair center in the morning someone would come out in the morning and fix it.
We called in the morning, only again to be given no time frame for the repair. My father again waited all day, this time no one showed up. Even after he called 3 x's that day trying to get information on when the tech would be there....
Finally on Friday after spending another entire day waiting for a repair man did one show up around 3 in the afternoon one did, he went under the house and fixed the wire and our phone service was finally restored after 4 days. The dsl finally came back on albeit at a super slow speed as I am experiencing now.
Right now I am currently calling around to get rate quotes from other providers for our phone, internet, tv, & wireless. My experience with your "customer support" has soured me to verizon even though I have been with you guys for 10 plus years. I don't want to spend one more day waiting for repair man who may or may not show up. I don't want to spend another hour to hour and a half on the phone with some man in India who is just going to ask me to reboot my pc and modem over and over again and run a "line test" which is the same thing your automated phone service asks you to do as well.
Your company just doesn't get it when it comes to customer service. I pay my bill every month on time and in the 10 plus years I've been with you this is one of three times I've called for support. Each time I've had a horrible experience and the only thing that has kept me with you is that most of the time the service works as it should. I have heard FIOS is relatively trouble free, at least in my neighborhood, which is the only reason I am still considering the upgrade but if I do find a more reasonable deal with a company that has a better record for customer service I will be cancelling my order. I have a few weeks left to decide. It's unfortunate too because there are some nice folks that work at verizon but your company philosophy towards customer service has changed the bigger you've gottena and you've lost touch with what your customer's need from you.

I've had it with slow DSL

Today I don't have email--I can't send or receive to my home computer. Things are working fine from the Verizon internet mail site. I've been a Verizon customer for over 12 years and the DSL speed is horrible--barely get 1.1 mbps downloading.
No Fios here and they don't offer anything faster than the "Enhanced" plan which is pathetically slow. So I'm going to try cable out and dump Verizon. I have an AT&T cell plan and never use my landline.
Verizon just doesn't offer modern service and they don't seem to care. And I live in Los Angeles County! Calls over the years to service have never fixed the speed issue and I never get the performance that I'm paying for. Enhanced is supposed to be up to 3.0 mbps but I've NEVER seen speeds even remotely near that.
I've waited for years for Verizon to upgrade the old phone lines here. Well I'm finished waiting. I'll try cable since even slow cable should be better than this SLOW DSL.

I'm in Baltimore and there is no Fios. Talk about sick of the slow DSL. That's an understatement. I am stuck with using my Smartphone to connect to the internet. So much so.. that in a few days I've used the data plan I have up to 95%. I am sick of Verizon.
Last month, in order to get on the internet, I ran out of data on my smartphone. I'm going to switch to Sprint, give up my contract with Verizon, cancel the DSL, and just use my phone to get online.

Ridiculously slow DSL

constantly very slow DSL, esp with my wireless items...so wasted almost $100 buying cat5e cables to reach these items and still horrible connection. Speedtest just run shows 1.69mbps download and .58 upload speeds while using the cat5e cable, yet I am paying for 3-7mbps. I NEVER get better than maybe 2.5 to 2.8, have constant buffering issues when trying to stream even little video clips. what is the problem and when will something be done about this poor service? guess I might as well return all these cables since they have not helped at all...

yea, take the cable back. That's not your problem. I've been having exceptionally slow speeds in past couple of days with intermittent connection drops and from what i'm seeing on the posts I'm not the only one. I've been with Verizon since they first offered broadband and only once was it trouble with the copper to the house (neighbor cut the line). Excluding a fault with the copper inside your home (low probability unless you've futzing around wit it) or the copper from your home to the pole, or the copper from the pole to the central office (higher probability if they have been futzing around with it or of course an act of God) the problem is at their end. I've been through the merry go round with their tech folk 99% of which are reading off a script, no real help there. The only way to get resolution is to be patient and hope it resolves itself, not the best option considering you're paying for a level of service. The alternative is to be persistent and keep opening tickets. Always insist on speak to a supervisor, threaten to go elsewhere (if that's an option). The operative word is persistence. Here's usually how it goes-- you are rolling along with satisfactory service (that's relative, not going there) and now your service has turned to crap. You call V and they do a line check and say that it's fine. What does that tell you, it's at their end but won't fess up to it. You did something to your configuration, it's your fault. They'll walk you through a script checking this and checking that. Must be your router, (a favorite) so they'll offer to sell you a new one. If you're lucky they'll give you a free one to appease you for the moment. And each time you call them it's the same merry go round. That's why you need to speak to someone higher up the chain preferably a tech supervisor. Those below are clueless. My OS is Linux and I run a wrt router so I'm familiar with the equipment on my end (BTW - they can't help you unless you're on Windows, i'm not a Mac user so I don't know what the deal is there). When nothing can be done for you remotely they schedule to have a lineman come out. A real nightmare for those of us who have real 9-5 jobs. Again, the trick is persistence, that's all you have if it's just you. When the fault affects a geographic area (say section of NYC) they are more inclined to remedy the problem. Hang in there, good luck.

Slow DSL speed

Hi,
I've had a problem with slow DSL for over a year. Now it's become even worse. My computer is connected to the internet directly through a modem (I had to disconnect my router a long time ago, because of the speed), which is Westell 2110, B90-210015-04 (rev.F software). I ran a diagnostic for the modem, and this is what I got (sorry I coudn't insert a picture directly):
http://s180.photobucket.com/albums/x110/Brimruk_91/?action=view&current=1212.jpg
FEC Errors numbers are growing with time. My understanding is that the Noise Margin number also doesn't look so good. And I am not even talking about the Data Rate.
Considering these test results, as well as the fact, that on a rainy day my Internet speed is close to zero, I am blaming all of this on Verizon. Of course, I've called their Customer Service and got the typical advice about checking my computer for viruses and trojans (my computer runs McAfee soft and is updated regularly), and resetting the modem (didn't help at all).
Now, a Verizon tech is coming to my house Tuesday morning. Any suggestions on how can I prove to him that the slow Internet speed is not a problem on MY end of the line, but theirs?
Thank you!

Read the tips at
http://www22.verizon.com/ResidentialHelp/HighSpeed
/Troubleshooting/Connection+Issues/QuestionsOne/88005.htm
One of more of those things, could be why your issue is happening in the first place.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Slow DSL since Fios comes to town

I've seen lots of complaints about slow DSL.
My DSL was always fine. No problems.
Then FIOS came to town. Suddenly, DSL is a drag. Lot's of internet lag. Esspecially in the evening hours.
Again, this was never a problem until FIOS
I smell corporate greed and it stinks. I would never buy FIOS just because of this LAME Verizon business practice!!

Please perform trace route, as many times as you need to, and post them.
For example if on Windows XP..
a) Go to Start -> Run.
b) Type in cmd and press enter.
c) Type in tracert and then the IP Address or domain name that you want to trace route to, and press enter.
google.com for example of a domain name.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Slow DSL after midnight

DSL slows after midnight because businesses is sending information.
All cash registers in stores are really computers.
If it is a grocery store they dump the store computer to the District computer who separates cash from items sold.
The cash information goes to National Headquarters. Items sold goes to Warehouse for restocking stores.
Banks are receiving and sending checks, debits, and funds transfers.
Social Security is sent to banks.
The BOTTOM LINE is there is a limit to how much time you have to use you computer because everyone is time sharing the network.
File transfer on your computer is measured in seconds kilobytes/SECOND or whatever.
The smaller the part of a second you are sending, the lower the KGB/second.
The internet has exploded faster than companies can lay cables or build microwave towers.
Some companies over book, just like the airlines.
Hope this helps people who can not find a technical cause to the slow DSL.
My DSL runs for 6 bytes/second to 64kbs I have very selodom seen over 100kb.

I'm kind of wondering, where did you get this info from? If I'm not mistaken a lot of the data Grocery Stores and other commercial locations tend to use can be sent over dial-up normally within a few minutes in bulk using compression. DSL should never get loaded down that much after midnight due to businesses pushing out information (which is probably done real-time anyways, though I don't know this for sure). A bunch of businesses I would also imagine would also be on T1/Fractional T1 lines, which by the way aren't very fast compared to the backbones coming in.
Generally after Midnight is the maintenance period for Verizon in my area. Once in a blue moon I can catch them performing work on the network as the DSL tends to act irregularly, but it definitely isn't a case of the backbone being saturated.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Slow DSL WiFi

I have thought about getting my parents a iPod Touch so they can listen to radio programs over WiFi. They use a slow DSL line. I would like to know how this would work with the radio apps. Do the apps buffer the feed to take the speed of the WiFi? Thanks.

Why don't you test their streaming speed next time you visit them. It's hard to predict whether they are going to have a problem without know the details of their connection.

Slow DSL I was beginning to think I was the only one.

Slow DSL I was beginning to think I was the only one.
Sun, 19 May 2013
8:58:13 AM
Your Speed Result: Los Angles
Download Speed: 824 kbps (103 KB/sec transfer rate)
Upload Speed: 651 kbps (81.4 KB/sec transfer rate)\
I also found it interesting that when help is offered it’s “Please keep all correspondence regarding your issue in the private support portal.”
Are we really to believe the majority of our speed issues are individual issues, not a companywide issues?

news-europe.giganews.com
traceroute to 98.119.xx.x (98.119.xx.x), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 32 ms 32 ms 32 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms 0 ms
3 te0-3-0-6.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms te0-3-0-6.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms
4 te0-2-0-6.mpd21.lon13.atlas.cogentco.com (154.54.38.50) 8 ms multi-use.cogentco.com (154.54.37.82) 8 ms te0-3-0-0.mpd21.lon13.atlas.cogentco.com (130.117.2.81) 8 ms
5 te0-3-0-4.ccr21.bos01.atlas.cogentco.com (154.54.30.129) 78 ms 78 ms 78 ms
6 te0-3-0-2.ccr21.jfk02.atlas.cogentco.com (154.54.44.45) 81 ms te0-7-0-18.ccr21.jfk02.atlas.cogentco.com (154.54.25.113) 83 ms te0-7-0-3.ccr21.jfk02.atlas.cogentco.com (154.54.44.37) 84 ms

Slow DSL in Springfield Delco PA (1 MBs service)

I am about 1 mile from the local CO and my connection slows down or stops completely on an internittant basis. Verizon support has been great and reboot of modem (westell 7500 (cabled to my VISTA PC) always fixes the issue.
All wires have been replaced, the modem has been replaced with a 6100f, a home run line was install from the junction box to a jack near the modem (6 feet away). All lines were tested good by a very competent Verizon Tech.
I am back on the 7500, and here are the stats after a reboot with everything working fine:
Internet Status: Connected
DSL Link: Connected
Speed(Down/Up) 1184 Kbps / 448 Kbps
Connection Type: PPPoE
Username:{edited for privacy}
IP Address: xxx.xxx.xxx.xx
Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 9.7 22.0
Line Attenuation (dB) 59.0 31.5
Transmit Power (dBm) 11.6 12.1
Logs Select a LogAllConnectionSystemDiagnostic TestsWireless
User ID:    {edited for privacy}
DSL State:   Up
Connection Mode:   PPPoE
Connection State:   Up
Ethernet WAN:   Down
All Event Log
Time Severity Process Details
Jun 14 13:15:16 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 13:15:15 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 13:15:11 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 13:15:11 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 13:15:11 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 13:12:30 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 13:12:30 daemon.info dnsmasq[309]: DHCPINFORM(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 13:11:57 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 13:11:57 daemon.info dnsmasq[309]: DHCPREQUEST(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 13:11:57 daemon.info dnsmasq[309]: using nameserver 71.242.0.12#53
Jun 14 13:11:57 daemon.info dnsmasq[309]: using nameserver 71.250.0.12#53
Jun 14 13:11:57 daemon.info dnsmasq[309]: reading /var/etc/resolv.conf
Jun 14 13:11:20 user.info kernel: br0: port 1(eth1) entering forwarding state
Jun 14 13:11:20 user.info kernel: br0: topology change detected,propagating
Jun 14 13:11:16 user.info kernel: br0: port 1(eth1) entering learning state
Jun 14 13:11:16 user.crit kernel: eth1 Link UP.
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: Final Http Return Code = 204
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: Inform (200). The following events are true:1 BOOT,4 VALUE CHANGE
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: Inform Sent Successfully
I came back later to find the DSL light Green, but internet light off and no internet access
Here are the logs, etc
using westell 7500- DSL light on- no internet light
Internet Status: Not Connected
DSL Link: Connected
Speed(Down/Up) 1184 Kbps / 448 Kbps
Connection Type: PPPoE
Username: {edited for privacy}
IP Address: PPP Down
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 0.-1 22.0
Line Attenuation (dB) 59.0 31.5
Transmit Power (dBm) 11.6 12.1
LOGS:
Logs Select a LogAllConnectionSystemDiagnostic TestsWireless
User ID:   {edited for privacy}
DSL State:   Up
Connection Mode:   PPPoE
Connection State:   Down
Ethernet WAN:   Down
All Event Log
Time Severity Process Details
Jun 14 17:23:01 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 17:23:01 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 17:22:57 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 17:22:57 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 17:22:56 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 17:22:51 user.info syslog: WebServer: Page [/goform/EventForm] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 17:22:02 user.info syslog: WebServer: Page [/goform/EventForm] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell Random Holdoff returning 335 seconds
Jun 14 17:19:45 daemon.warn pppd[1897]: Leaving destroy_pppoesessionfile
Jun 14 17:19:45 daemon.err pppd[1897]: Unlinking PPPoE session file:/WFIO/ppp-config0
Jun 14 17:19:45 daemon.warn pppd[1897]: Enter destroy_pppoesessionfile
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_DISCONNECT(10)
Jun 14 17:19:45 daemon.info pppd[1897]: Sent 19814451 bytes,received 1188141823 bytes.
Jun 14 17:19:45 daemon.info pppd[1897]: Connect time 5497458.5 minutes.
Jun 14 17:19:45 daemon.notice pppd[1897]: Connection terminated.
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:45 daemon.warn pppd[1897]: pppd[1897] EXIT_PEER_DEAD caused InternetFail light to be lit
Jun 14 17:19:45 daemon.notice pppd[1897]: PPPD Exit Status changed EXIT_OK->EXIT_PEER_DEAD during phase PHASE_ESTABLISH->PHASE_DEAD
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_DEAD(0)
Jun 14 17:19:45 daemon.err cwmpd[355]: ddnsWanIPCallback WAN State Down
Jun 14 17:19:44 daemon.notice net_mgr[366]: Routes transitioning to Down state on ppp0.
Jun 14 17:19:43 daemon.notice net_mgr[366]: QoS on ppp0 transitioning to Down state.
Jun 14 17:19:39 daemon.notice ip-down[2125]: ppp0: 19814451 bytes sent,1188141823 bytes received
Jun 14 17:19:39 daemon.notice ip-down[2125]: ppp0: disconnected;connected for 329847509 seconds
Jun 14 17:19:39 daemon.warn pppd[1897]: Couldn t increase MRU to 1500
Jun 14 17:19:39 daemon.warn pppd[1897]: Couldn t increase MTU to 1500
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_ESTABLISH(4)
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_NETWORK(7)
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell ip_down()
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_TERMINATE(9)
Jun 14 17:19:39 daemon.notice pppd[1897]: Serial link appears to be disconnected.
Jun 14 17:19:39 daemon.info pppd[1897]: No response to 6 echo-requests
Jun 14 17:18:53 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 17:18:53 daemon.info dnsmasq[309]: DHCPREQUEST(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 17:16:54 user.info kernel: br0: port 1(eth1) entering forwarding state
Jun 14 17:16:54 user.info kernel: br0: topology change detected,propagating
Jun 14 17:16:50 user.info kernel: br0: port 1(eth1) entering learning state
Jun 14 17:16:50 user.crit kernel: eth1 Link UP.
Jun 14 15:58:27 user.info kernel: br0: port 1(eth1) entering disabled state
Jun 14 15:58:27 user.crit kernel: eth1 Link DOWN.
Jun 14 15:49:49 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 15:49:49 daemon.info dnsmasq[309]: DHCPINFORM(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 15:48:02 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 15:48:02 daemon.info dnsmasq[309]: DHCPINFORM(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 13:38:36 user.warn kernel: AdslCoreEcUpdTmr: timeMs=1800555 ecUpdMask=0x40000
Jun 14 13:15:16 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Verizon has run line test, and I have reset the modem about 20 times, but the problem persists,
I used to hear static on my phone lines, but I have not heard any since the dedicated line was set up.
This allowed me to remove all filters and the phones all work while I am on DSL.
Could there be a monthly restriction on the amount of data downloaded? (I was told no ) Just today I was able to download almost 4 GIG before the internet light went out, but it also happens on days when I just surf the web without any downloading ??? Thanks, Joe
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
Solved!
Go to Solution.

Verizon tech was out today, he ran a new line from the pole to the NID, Stats imporived slightly. Also the line from the jack to the modem was replaced (had a 12 foot cord now it is 6 foot). Internet access has been rock solid! Verizon support is outstanding. He told me if any issues come up, it could be a CO issue or a modem issue. Thanks again to all repliers, I have learned a lot about DSL, Will report back in a week, I am sure it will be good news.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Slow DSL bad service

On Wednesday, I called verizon service with very slow speed on my DSL. For an hour we were resetting the modem and disconnecting the line from the wall. I was instructed by the technicican to type in speed test on google and we went the website, speedtest.net. I was un able to even download the test.
In spite of this, the tech tried to explain to me that should either upgrade to verison fios, and/or there was something wrong with my computer.
I did a speed test on my own at my.verizon.com the results were this
.37, and .27 - download
.40, and .41 - upload
today, The speed is somewhat bwtter I did the speed test again (at my.verizon.com). The results are this
.94 - download
.37 - upload
The upload could be better, but the download shows a remarkable improvement
My question is this,
Can " In-home Agent" or "Virtual Agent" go directly to someone who knows what he is doing?
does "In-home agent" work with DSL ?
Is there another way to speed up the process and get information to a real technician?
Thank you

Info on status page
Gateway Status Connection Status
ConnectionStatus
Broadband:
CONNECTED
Internet Service Provider (ISP):
CONNECTED
Gateway Status
Gateway ParameterStatus
Firmware Version:
GT784WN-VZ-1.1.18
Model Number:
GT784WNV
Serial Number:
{edited for privacy}
WAN MAC Address:
{edited for privacy}
Downstream Rate:
1184Kbps
Upstream Rate:
448Kbps
PPP User Name:
admin
ISP Protocol
PPPoE
Encapsulation:
LLC
Gateway IP Address:
{edited for privacy}
DNS Address #1:
68.237.161.12
DNS Address #2:
71.250.0.12
then on the left hand side
Internet Services
Connection Status
WAN Status
Routing Table
Firewall Status
ARP Table
LAN Services
NAT Table
Wireless Status
Gateway Utilization
LAN Status
I don't see dsl status link
it didn't see any wireless connection from the first page. I have an apple ipad so i turned on that to see if it worked
Tom

Extremely slow DSL internet service

I live in the Stroudsburg PA service area and have been experiencing dowwnload speeds of 0.07mbps to 0.20mbps for over weeks.I spoke with numerous technical support people with no correction of the problem. It is virtually impossible to get to anyone in management but, with persistance, they will connect you to a "supervisor". After numerous hours on the phone, refusing to accept their insistance that nothing was wrong, a lineman was dispatched on 2 occasions, He spent a total of over 8 hours over the two dates and confirmed there is a service issued in this service zone. I learned it was called a "catina" problem, but giving it a name does not help me.
The lineman contacted numerous other Verizon personnel and discussed the problem, including his supervisor, to no avail. This matter effects a large number of Verizon customers in the local area and remains unresolved. Despite this, I keep getting messages from Verizon telling me the problem is "fixed" THIS IS FALSE!.
I am paying for high speed DSL and am getting speeds that are slower than my old dial up modem from the early 1990s. I have tried to speak to anyone in a management position, or even email someone, but cannot. It appears that Verizon has no method to interact with their customers, only automated, generic replies.
I WANT THE SERVICE I AM PAYING FOR!!!!!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Very slow DSL

HI , I am having a big problem with my DSL internet , I switched to Verizon DSL since 2005 and the speed during the last year was very slow until it became very very slow recently, I call Verizon on 08/17 to check if they have faster connection , They offered 3M speed internet so I switched and it suppose to be ready at the same day ,when I got home at that day I found no internet at all , I called the tech and after long time waiting and testing they said the router is no good we have to send you new router , I received the router and connected to the phone line and I have internet , But it is slower than my old speed !!
I called back the tech and she did more tests then scheduled an appointment for a tech. To check the line in my apartment on 08/24 form Pm to 4.00 pm, no one showed yesterday I called back to check ,the lady said I will check and call you back and she did not , Today the speed on the internet in the morning .0009 /0.02 done by Verizon speed test website …
What is my next step; every time I call it takes me 15-20m to talk to a human.

#1 Please post the modem stats, from the modem combo.
I am not sure where this is located in your modem combo, it might be at System Monitoring -> Advanced Status -> Transciever Stats
#2 Is Wireless in the modem combo, enabled?
#3 If so to the question above, what level of wireless security is it set to ( WEP / WPA ) ?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Very slow dsl...dial up style

Just moved and kept the 1mbps/368kbps plan and it was incredibly slow.
Upgraded to 3mbps/768kbps, and got confirmation it has been upgraded.
Did a speedtest at speedtest.net and some other site and came back 80kbps/373kbps ...that is the same as 0.08mbps/373kbps.
Anyone else solve a problem like this or have advice?
This is almost as slow as dial up. Slow day and night.
Thanks,
Watertown, MA

You need to connect to the router/modem and look at the logs. The log will provide information about the line losses and negotiated speed on your DSL connection.
DSL performance is very sensitive to the quality and length of the copper pair that connects you to the Central Office.
In simple terms you need to isolate the problem to either the PC or the Modem/router. If the Modem/router has negotiated something close to the 3mbps/768kb, then the issue is your PC. If the negotiated DSL rate is much lower than 3mbps/768kb either Verizon hasn't properly provisioned the service, or the copper pair between your premises and the Central Office isn't very good.
Also make sure that the modem/router is NOT connected through a DSL filter, and make sure the other devices (telephones, faxes) are connected through a DSL filter.
I assume your PC is connected via an Ethernet cable, as opposed to wireless.
If you are connected via wireless, there may be someone else nearby using the same Wi-Fi Channel for something else, and simply changing the channel on the router may fix the problem.Wi-Fi operates in unlicensed spectrum, so other services such as cordless telephone may operate in the same band. If they happen to operate on the same channel, neither will work very well.

Slow DSL again

Why is it everytime it rains i have a phone and dsl problem, they come out and fix it and my DSL speeds drop big time. I reboot the dsl modom and nothing i do all the steps like i was told to do before! and nothing...
i call and i get an indna person and verizon central putting my speed back up where they were.
Last week i had NO phone but still had DSL. My phone was restored but my Dsl sppeds dropped.
I just got off the phone with a rude person and there telling my speed are fine! Im at half my download speed But my up load speed jump up higher the useaul. My net is slow it gets worse if wife or daughter get on there computers. If im the only 1 on i cant play games, hard time using Skype! But my speed are fine!! I'm just sick of spending time on my cell phone trying to get them fixed (due to all the test they want to run!). about ready to switch to comcast neighbor did it 3 months ago and having no problems like i am. (they were have the same problems im having thats why they got rid ov verizon all together). im giving them a call tomarrow if they cant get my speeds back up, guess i'll be calling Comcast..

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I see
    news.giganews.com
    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Slow DSL in Lehigh Valley, PA

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