Slow DSL speed

Hi,
I've had a problem with slow DSL for over a year. Now it's become even worse. My computer is connected to the internet directly through a modem (I had to disconnect my router a long time ago, because of the speed), which is Westell 2110, B90-210015-04 (rev.F software). I ran a diagnostic for the modem, and this is what I got (sorry I coudn't insert a picture directly):
http://s180.photobucket.com/albums/x110/Brimruk_91/?action=view&current=1212.jpg
FEC Errors numbers are growing with time. My understanding is that the Noise Margin number also doesn't look so good. And I am not even talking about the Data Rate.
Considering these test results, as well as the fact, that on a rainy day my Internet speed is close to zero, I am blaming all of this on Verizon. Of course, I've called their Customer Service and got the typical advice about checking my computer for viruses and trojans (my computer runs McAfee soft and is updated regularly), and resetting the modem (didn't help at all).
Now, a Verizon tech is coming to my house Tuesday morning. Any suggestions on how can I prove to him that the slow Internet speed is not a problem on MY end of the line, but theirs?
Thank you!

Read the tips at
http://www22.verizon.com/ResidentialHelp/HighSpeed
/Troubleshooting/Connection+Issues/QuestionsOne/88005.htm
One of more of those things, could be why your issue is happening in the first place.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Similar Messages

Super Slow DSL Speeds

I have been without internet for a week. Verizon finally fixed the problem yesterday afternoon and my internet service was restored but now I have super slow DSL speeds. 0.36 dowload & 0.54upload.
I am tired of calling tech support and being told to reboot my computer, modem, yadda yadda. There is something else going on here and need to figure out if it is with the modem itself or the line. All the line tests the tech support people have done come back normal.
The modem is reporting the OAM ping test as failing in Far End F4 Loop Back Count & Near End F4 Loop Back Count. No idea what that means.....
The speed from the modem itself is listed as:
Speed(Down/Up):
416 / 640 Kbps
I've done ipconfig flush dns, ipconfig release, ipconfig renew, etc etc. In home agent is reporting a problem with the dsl signal and just instructs me to reset the modem which does not help.
The modem is old, GT704WG from verizon. I am thinking about going out and buying a new one but don't want to do that if it is not going to fix the problem. It just seems odd that last week internet speed was fine and now it is slow as hell.
I had no internet or phone this week which they are claiming it was due to a line being pinched when my house was re-stuccod in December(granted internet and phone worked fine up until last Sunday). Verizon went under the house and fixed the line, phone & internet came back on. When I logged onto the browser I was prompted to activate my verizon service( I guess because it had been out for a week). Did that, got onto websites but connection is extermely slow and I am at my wits end.
I've spent more time on the phone this week with the unhelpful verizon people then I spend all year talking to my relatives and I really don't want to call them back and sit on the phone for another 45 min to an hour.
Anything I can do to diagnose and possibly fix this?

I appreciate you taking the time to answer my post, however your tools do nothing to tell me what is going on nor am I going to schedule yet another repair.
This past week when I had a "repair" scheduled, I was told they would be out on wednesday to fix our problem. No time frame was given for when this repair would take place. My retired father waited at the house the entire day only to have the repair man show up at 4:30pm who told us it was too late in the day to wait 5 min for us to move some boxes out of the closet that were over our crawl space so he could go under the house and fix the damaged wire. Instead he ran a long phone line from our box to our kitchen phone, told us this was a temporary solution and that if we called the repair center in the morning someone would come out in the morning and fix it.
We called in the morning, only again to be given no time frame for the repair. My father again waited all day, this time no one showed up. Even after he called 3 x's that day trying to get information on when the tech would be there....
Finally on Friday after spending another entire day waiting for a repair man did one show up around 3 in the afternoon one did, he went under the house and fixed the wire and our phone service was finally restored after 4 days. The dsl finally came back on albeit at a super slow speed as I am experiencing now.
Right now I am currently calling around to get rate quotes from other providers for our phone, internet, tv, & wireless. My experience with your "customer support" has soured me to verizon even though I have been with you guys for 10 plus years. I don't want to spend one more day waiting for repair man who may or may not show up. I don't want to spend another hour to hour and a half on the phone with some man in India who is just going to ask me to reboot my pc and modem over and over again and run a "line test" which is the same thing your automated phone service asks you to do as well.
Your company just doesn't get it when it comes to customer service. I pay my bill every month on time and in the 10 plus years I've been with you this is one of three times I've called for support. Each time I've had a horrible experience and the only thing that has kept me with you is that most of the time the service works as it should. I have heard FIOS is relatively trouble free, at least in my neighborhood, which is the only reason I am still considering the upgrade but if I do find a more reasonable deal with a company that has a better record for customer service I will be cancelling my order. I have a few weeks left to decide. It's unfortunate too because there are some nice folks that work at verizon but your company philosophy towards customer service has changed the bigger you've gottena and you've lost touch with what your customer's need from you.

Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

I just purchased the 1.1 - 3.0Mbps hi-speed DSL package.
Verizon speed test shows .17Mbps down and .536Mbps up. This is obviously curious for two reasons: 1) the incredibly slow down speed, and 2) the down speed being slower than the up speed.
Curiously, speedtest.net shows different results:
2.45Mbps down, .55Mbps up
What could this mean? Transceiver data follows.
Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST
DSL Speed (Kbits/Sec)
Down Stream Path 3360
Up Stream Path 864
Margin (dB)
Down Stream Path 27.1
Up Stream Path 16.0
Line Attenuation (dB)
Down Stream Path 20.1
Up Stream Path 8.0
Transmit Power (dBm)
Down Stream Path 6.8
Up Stream Path 11.9
Thanks in advance for any advice/ assistance you can offer. This is extremely frustrating.
M King
Solved!
Go to Solution.

OK. It seems as though you're suffering from what some people call "Juniperitus." If you're on a Remote DSLAM that uses Alcatel Litespan equipment (Litespan 2000 for example) along with being connected to a Juniper Networks ERX edge router, there tends to be an incompatibility between the two pieces of equipment that causes TCP connections and pretty much any other form of transfer to see artificial packet loss, which results in transmission. This results in inefficiency in every transfer, so what you're seeing is simply a result of all of this. In the past when Verizon first installed Litespan, they were using older Redback Networks edge routers, which did not create such problems. I'm on a Litespan and happen to still be on a Redback in my area (one of remaining ones still in operation in my area) and I get my max line speed with no issue. It's unfortunate that these actually perform better despite the Junipers being far better edge routers in terms of capacity.
I know someone who should be able to get this fixed for you. I'll send you a Private Message.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Slow DSL speeds

I just upgraded to this Mainboard w/3.20Ghz processor. I can connect to the internet through my DSL modem but, my speed is down to 33.5kbs ???
I am using the mainboard LAN.

Sorry for the delay guys.
The problem was "Spyware" My wife went online without the firewall and anti-virus installed. The modem could not keep up with all the programs trying to access the internet. Zone Alarm bailed me out this time. Did a hard drive format....re-installed XP,firewall and anti-virus and all is well now. Thanks for the replys.

Slow DSL speeds -- one tech fixes it, problem returns next day.. no other techs can fix it!!!

SO since mid-July, my very trusty 16Mbps down speeds (as per speedtest, run from TG797v3, one connected device, LAN, no-WiFi) dropped to a whopping 2Mbps-5Mpbps. Very unstable depending upon which minute you are running the same test. No environmental events or archtiecttural network changes preceeded this. What I did note was a bunch of contractors running the backbone for NBN in my suburb at the time.. Anyway, thought I'd leave it for a while, things will return to normal right? 2 weeks later, no. still in 2-5Mbps range. On 1 Aug, I 24x7 Chat with Tesltra's John Paulo. Great guy -- whizzed through troubleshooting and resulted in "I'll reset your line from my end". Modem drops. 3-4 mins later, voila! 16.6Mbps on speedtest. Asked to place a big bravo with JP's supervisor Jessa. Once again I could watch FoxtelGO without buffering/skips, logging onto my work intranet was now worthwhile, etc. Next day, 2 Aug. Back to 2-5Mbps. I 24x7 Chat again. Get another tech. He suggests he remote in, why not. Decides a modem resync will do the trick... err, OK. Hey *guy you can see the DSL has synced at 19120kbps right??? Anyway. He resyncs, modem drops. I'm still in 2-5Mbps territory. I go for another crack at 24x7 chat that afternoon. 3rd tech. Same solution, but also notes there is a PSTN outage in the area beginning that day, running for 2 days. I said well done, good troubleshooting, but could we, just could we try whatever is in your tech notes from when JP "reset the line from his end" solution, noting I'd been having low speeds for about a fortnight.. and just see if I get my 16Mbps back! No sorry, that solution doesn't really fit here... I'll just go ahead and try a modem resync. /sigh. So here I am, still in 2-5Mbps world. Outage has ended and no change to my issue. Do I just call back and hope for another JP?? *Just as a note -- before I got in touch with the first tech, I'd removed all but one Cat5 connected device from the router, switched out phone cable, tried different phone ports, switched out Telstras TG797 for a reliable TP-Link Archer D7, switched out Cat5, removed splitters/filters.

Hi Blackmore,
Have you contacted Tech Support since you wrote this post? Has this been escalated for further investigation for you?
- Shelly

FiOS Internet - How can I troubleshoot my slow DSL speed?

This is the official help page:
http://www22.verizon.com/ResidentialHelp/HighSpeed/Troubleshooting/Connection+Issues/QuestionsOne/86...
Another tip:
The status page in your modem should have statistics about the quality of the signal it is receiving. Different modems have different pages.
The main stats you want to look for are:
Used Line/ATM/Bit Rate/Speed: This should be the speed at which you're provisioned. Meaning it should be pretty close to the advertised speed, if not higher.
Noise Margin: Should be at least 6db both directions.
Attentuation: Should be less than 75db both directions.
Issues with these values indicate a trouble from the modem back but not necessarily a network or provisioning error. To isolate further, try a different phone cable (<15ft) and/or jack. To absolutely isolate your inside wiring, connect the modem direct to the NID and test. This is probably not realistic in most cases.
Our official speed test is at http://www.verizon.net/speedtest/
We have a speed optimizer at http://www.verizon.net/speedoptimizer
To clear your local network connect a single computer directly to the modem, bypassing any router you may have. Also, make sure software on the computer isn't causing the issue. Disable all P2P programs, servers, firewalls and ensure that your PC is virus free. Remember that a saturated upstream will wreck your downstream. Also, make sure you clear your browser's cache (temp internet files) before testing.

Processor 2.2 GHz Intel Core i7
Memory 4 GB 1333 MHz DDR3
Graphics Intel HD Graphics 3000 384 MB
Software OS X 10.9.4
All help welcome - not sure why it slows down, particularly MS Office & email.

Yet Another Slow DSL Issue - Speed No Better Than Dialup?

I consider myself fairly computer savvy (as I work with them as a profession), but must admit that Internet Connectivity is not my forte...
I currently subscribe to the Hi Speed DSL Enhanced - lately, the speed has degraded to not much better than dialup. I have had this service for several years - nothing has changed on my end hardware-wise, so this event is not assumed to be from my end.
I am running:
Westell 6100 Modem (Transcever Rev 7.2.3.0/Software Version 4.04.03.00)
NetGear RangeMax Duo Wireless N-Router #WNDR3300
(2) computers are hooked up:
(1) XP - hardwired directly to the Westell modem
(1) Win7 - hooked up via wireless
Both computers are running latest version of OS, IE and all software is up to date.
Both computers use Kaspersky Internet Security (internet speed the same whether it is ON or OFF)
Absolutely NO Maleware/Spyware or Viruses on either computer
I reboot the modem several times/day - with no result in increased speed
(2) phones installed in home - both with appropriate filters installed
My 1st resort was to call support - I can tell you that will be the LAST time I utilize that 'service' I have come to the end of my rope with waiting extended periods of time, only to be connected with a foreign country, with a poor connection, with an operator that barely speaks english, only to have them read thru a script telling me to do ridicuously stupid things like 'reboot the modem' (no kidding) or swap my hardwire CAT cable from my computer to modem end-for-end?
Next resort was this forum - infinitely more helpful!
Ran a Transceiver Stats Check as a baseline - Speed (Down-Up) was a crappy 96 Kbits/sec by 448 Kbits/sec
Then I tried a couple suggestions from this forum - my new Transceiver Stats:
Transceiver Statistics
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Interleaved
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
608
448
Margin (dB)
8.0
13.0
Line Attenuation (dB)
63.5
31.5
Transmit Power (dBm)
14.7
11.9
HUGE improvement eh?
One thing I did notice when attempting to check for newer version of modem firmware - when trying to update from web it gave me a 'Cannot Connect to Server Error'?
Speed is noticeably increased - but is it still where it should be?
If not, what other fixes should I attempt?
And finally, why is it that every time the weather gets even slightly inclement (sky clouds over, rain, thunderstorm, etc) our DSL goes off entirely?
Thanx for all your help in advance!

Can you fill us in a bit on what you did to improve the synch speed on the modem? Did you find some advice around here to connect the modem to your NID or did you investigate for damage to the home wiring? Your line should be running at a higher speed, which for what you seem to have is 1184kbps down, 448kbps up.
Do you also have voice service with Verizon? If so, how is that, especially during storms? Getting any noise on it? It could be possible if the line is not having issues due to corrosion, somewhere along the line shielding could be missing, and in comes a storm CRC'ing the line out of service.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Slow DSL in Springfield Delco PA (1 MBs service)

I am about 1 mile from the local CO and my connection slows down or stops completely on an internittant basis. Verizon support has been great and reboot of modem (westell 7500 (cabled to my VISTA PC) always fixes the issue.
All wires have been replaced, the modem has been replaced with a 6100f, a home run line was install from the junction box to a jack near the modem (6 feet away). All lines were tested good by a very competent Verizon Tech.
I am back on the 7500, and here are the stats after a reboot with everything working fine:
Internet Status: Connected
DSL Link: Connected
Speed(Down/Up) 1184 Kbps / 448 Kbps
Connection Type: PPPoE
Username:{edited for privacy}
IP Address: xxx.xxx.xxx.xx
Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 9.7 22.0
Line Attenuation (dB) 59.0 31.5
Transmit Power (dBm) 11.6 12.1
Logs Select a LogAllConnectionSystemDiagnostic TestsWireless
User ID:    {edited for privacy}
DSL State:   Up
Connection Mode:   PPPoE
Connection State:   Up
Ethernet WAN:   Down
All Event Log
Time Severity Process Details
Jun 14 13:15:16 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 13:15:15 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 13:15:11 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 13:15:11 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 13:15:11 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 13:12:30 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 13:12:30 daemon.info dnsmasq[309]: DHCPINFORM(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 13:11:57 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 13:11:57 daemon.info dnsmasq[309]: DHCPREQUEST(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 13:11:57 daemon.info dnsmasq[309]: using nameserver 71.242.0.12#53
Jun 14 13:11:57 daemon.info dnsmasq[309]: using nameserver 71.250.0.12#53
Jun 14 13:11:57 daemon.info dnsmasq[309]: reading /var/etc/resolv.conf
Jun 14 13:11:20 user.info kernel: br0: port 1(eth1) entering forwarding state
Jun 14 13:11:20 user.info kernel: br0: topology change detected,propagating
Jun 14 13:11:16 user.info kernel: br0: port 1(eth1) entering learning state
Jun 14 13:11:16 user.crit kernel: eth1 Link UP.
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: Final Http Return Code = 204
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: Inform (200). The following events are true:1 BOOT,4 VALUE CHANGE
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
Jun 14 13:09:59 daemon.info cwmpd[332]: CWMP: Inform Sent Successfully
I came back later to find the DSL light Green, but internet light off and no internet access
Here are the logs, etc
using westell 7500- DSL light on- no internet light
Internet Status: Not Connected
DSL Link: Connected
Speed(Down/Up) 1184 Kbps / 448 Kbps
Connection Type: PPPoE
Username: {edited for privacy}
IP Address: PPP Down
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 0.-1 22.0
Line Attenuation (dB) 59.0 31.5
Transmit Power (dBm) 11.6 12.1
LOGS:
Logs Select a LogAllConnectionSystemDiagnostic TestsWireless
User ID:   {edited for privacy}
DSL State:   Up
Connection Mode:   PPPoE
Connection State:   Down
Ethernet WAN:   Down
All Event Log
Time Severity Process Details
Jun 14 17:23:01 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 17:23:01 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 17:22:57 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Jun 14 17:22:57 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 17:22:56 user.info syslog: WebServer: Page [/goform/EventForm] Access by user admin from IP 192.168.1.18
Jun 14 17:22:51 user.info syslog: WebServer: Page [/goform/EventForm] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 17:22:02 user.info syslog: WebServer: Page [/goform/EventForm] access DENIED for user (none) from IP 192.168.1.18,no user specified
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell Random Holdoff returning 335 seconds
Jun 14 17:19:45 daemon.warn pppd[1897]: Leaving destroy_pppoesessionfile
Jun 14 17:19:45 daemon.err pppd[1897]: Unlinking PPPoE session file:/WFIO/ppp-config0
Jun 14 17:19:45 daemon.warn pppd[1897]: Enter destroy_pppoesessionfile
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_DISCONNECT(10)
Jun 14 17:19:45 daemon.info pppd[1897]: Sent 19814451 bytes,received 1188141823 bytes.
Jun 14 17:19:45 daemon.info pppd[1897]: Connect time 5497458.5 minutes.
Jun 14 17:19:45 daemon.notice pppd[1897]: Connection terminated.
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:45 daemon.warn pppd[1897]: pppd[1897] EXIT_PEER_DEAD caused InternetFail light to be lit
Jun 14 17:19:45 daemon.notice pppd[1897]: PPPD Exit Status changed EXIT_OK->EXIT_PEER_DEAD during phase PHASE_ESTABLISH->PHASE_DEAD
Jun 14 17:19:45 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_DEAD(0)
Jun 14 17:19:45 daemon.err cwmpd[355]: ddnsWanIPCallback WAN State Down
Jun 14 17:19:44 daemon.notice net_mgr[366]: Routes transitioning to Down state on ppp0.
Jun 14 17:19:43 daemon.notice net_mgr[366]: QoS on ppp0 transitioning to Down state.
Jun 14 17:19:39 daemon.notice ip-down[2125]: ppp0: 19814451 bytes sent,1188141823 bytes received
Jun 14 17:19:39 daemon.notice ip-down[2125]: ppp0: disconnected;connected for 329847509 seconds
Jun 14 17:19:39 daemon.warn pppd[1897]: Couldn t increase MRU to 1500
Jun 14 17:19:39 daemon.warn pppd[1897]: Couldn t increase MTU to 1500
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_ESTABLISH(4)
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_NETWORK(7)
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 connect_time:329847509 bytes_sent:19814451 bytes_rcvd:1188141823 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell ip_down()
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell PPP Environment:device:nas1 ifnamepp0 linkname:config0 iplocal:151.199.252.96 ipremote:10.7.112.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.242.0.12 dns2:71.250.0.12
Jun 14 17:19:39 daemon.notice pppd[1897]: Westell phase_hook PHASE=PHASE_TERMINATE(9)
Jun 14 17:19:39 daemon.notice pppd[1897]: Serial link appears to be disconnected.
Jun 14 17:19:39 daemon.info pppd[1897]: No response to 6 echo-requests
Jun 14 17:18:53 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 17:18:53 daemon.info dnsmasq[309]: DHCPREQUEST(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 17:16:54 user.info kernel: br0: port 1(eth1) entering forwarding state
Jun 14 17:16:54 user.info kernel: br0: topology change detected,propagating
Jun 14 17:16:50 user.info kernel: br0: port 1(eth1) entering learning state
Jun 14 17:16:50 user.crit kernel: eth1 Link UP.
Jun 14 15:58:27 user.info kernel: br0: port 1(eth1) entering disabled state
Jun 14 15:58:27 user.crit kernel: eth1 Link DOWN.
Jun 14 15:49:49 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 15:49:49 daemon.info dnsmasq[309]: DHCPINFORM(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 15:48:02 daemon.info dnsmasq[309]: DHCPACK(br0) 192.168.1.18 00:15:c5:00:49:65 qwerty-9c63a414
Jun 14 15:48:02 daemon.info dnsmasq[309]: DHCPINFORM(br0) 192.168.1.18 00:15:c5:00:49:65
Jun 14 13:38:36 user.warn kernel: AdslCoreEcUpdTmr: timeMs=1800555 ecUpdMask=0x40000
Jun 14 13:15:16 user.info syslog: WebServer: Page [/htmlV/sys_system_log.asp] Access by user admin from IP 192.168.1.18
Verizon has run line test, and I have reset the modem about 20 times, but the problem persists,
I used to hear static on my phone lines, but I have not heard any since the dedicated line was set up.
This allowed me to remove all filters and the phones all work while I am on DSL.
Could there be a monthly restriction on the amount of data downloaded? (I was told no ) Just today I was able to download almost 4 GIG before the internet light went out, but it also happens on days when I just surf the web without any downloading ??? Thanks, Joe
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
Solved!
Go to Solution.

Verizon tech was out today, he ran a new line from the pole to the NID, Stats imporived slightly. Also the line from the jack to the modem was replaced (had a 12 foot cord now it is 6 foot). Internet access has been rock solid! Verizon support is outstanding. He told me if any issues come up, it could be a CO issue or a modem issue. Thanks again to all repliers, I have learned a lot about DSL, Will report back in a week, I am sure it will be good news.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Need advice about slow connection speed

Over the past few months my DSL speed had gradually slowed down. I have the 3/768 package. Pages now load slower than dial-up or they just won't load. Verizon tested the line and said everything was ok on their end. I have tried the connection on 2 different computers, both with the same results. My modem is the westell dual connect (wirespeed). It is connected to a 2 for 1 adapter, but no router. There are filters on the phones in my house too. I have had verizon dsl for years and never had a problem until about May when it started to slow down out of nowhere. I tried to get speed test results to post on here but the pages won't load, they time out or hang. I did run a test for verizon when i chatted with them. the result was Download Size: [500] KBytes Downloaded in [168.792] seconds. I don't know if that helps anyone. Can anyone give me any ideas on what i can do to fix the problem or find out what it is?
Thanks

#1 Get this tool
http://www.dslreports.com/faq/7553
All DSLR (dslreports.com) FAQs » Verizon Online DSL FAQ » 5. Connection » What is the Westell Modem Browser and how can I interpret it's results?
#2 Post the modem status from it.
Once installed, don't forget to use ** CTRL-ALT-F7 ** to reveal several "hidden" tabs, the signal levels and error counters, so forth.
^^
#3 What software firewall is on your computer?
#4 What anti-virus scanner is on your computer?
Message Edited by dslr595148 on 07-17-2009 03:11 PM
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Slow Sync Speed

Hi there,
I've read many posts on this forum and believe that my sync speed is quite low. I did a theoretical max speed test for my line attenuation at Kitz.co.uk and it said that I should have a speed in excess of 19000kbps with an ip profile of 16000kbps. I have been using a dodgy micro filter that disconnected the broadband everytime I recieved a phone call however I have purchased a new one and my router is running flawlessly with no dropouts. The noise margin is constantly at 6db. I believe that this may have flagged my line to be faulty and thus resolved a slower sync speed to compensate.
I disconnected the broadband roughly 8 days ago after it had been connected for about 15 days expecting to sync at a higher speed but infact the sync speed dropped by several hundres kbps.
Is there any way that I can sync at a higher speed?
Thanks in advance

Ok I ran cat /proc/avalanche/avsar_modem_stats via telnet
AR7 DSL Modem Statistics:
[DSL Modem Stats]
US Connection Rate: 828 DS Connection Rate: 10544
DS Line Attenuation: 23 DS Margin: 5
US Line Attenuation: 13 US Margin: 9
US Payload : 3985202784 DS Payload: 3901859552
US Superframe Cnt : 42408111 DS Superframe Cnt: 42408111
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 3592 Severely Err Secs: 4
Frame mode: 0 Max Frame mode: 0
Trained Path: 1 US Peak Cell Rate: 1952
Trained Mode: 16 Selected Mode: 1
ATUC Vendor Code: 54535443 ATUC Revision: 3
Hybrid Selected: 1 Trellis: 1
Showtime Count: 1 DS Max Attainable Bit Rate: 11328 kbps
BitSwap: 1 US Max Attainable Bit Rate: 1284966 bps
Annex: AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD: -345 DS ACTPSD: -366
Total init. errors: 0 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 0 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 05 10
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
[Upstream (TX) Interleave path]
CRC: 351 FEC: 275203 NCD: 0
LCD: 0 HEC: 220
[Downstream (RX) Interleave path]
CRC: 5290 FEC: 67573629 NCD: 0
LCD: 0 HEC: 0
[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Downstream (RX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 83025058
Idle Cell Cnt: 1324844211
Tx Packets Dropped Count: 0
Tx Bad Packets Count: 27
[Downstream/RX)]
Good Cell Cnt: 1244509050
Idle Cell Cnt: 3798720619
Bad Hec Cell Cnt: 84325
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0
[SAR AAL5 Stats]
Tx PDU's: 27918363
Rx PDU's: 43978168
Tx Total Bytes: 2729375221
Rx Total Bytes: 2652108237
Tx Total Error Counts: 0
Rx Total Error Counts: 1569
[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0
I'm guessing that I am on ADSL as it says annex A? Does that mean that I can access any higher speeds as I'm not on ADSL2/+? or would forcing the modulation on the router help?
Update: It is set to trained mode 16 which is ADSL2+ What is going on here, I just restarted the router and it is now slower.
Thanks

I've had it with slow DSL

Today I don't have email--I can't send or receive to my home computer. Things are working fine from the Verizon internet mail site. I've been a Verizon customer for over 12 years and the DSL speed is horrible--barely get 1.1 mbps downloading.
No Fios here and they don't offer anything faster than the "Enhanced" plan which is pathetically slow. So I'm going to try cable out and dump Verizon. I have an AT&T cell plan and never use my landline.
Verizon just doesn't offer modern service and they don't seem to care. And I live in Los Angeles County! Calls over the years to service have never fixed the speed issue and I never get the performance that I'm paying for. Enhanced is supposed to be up to 3.0 mbps but I've NEVER seen speeds even remotely near that.
I've waited for years for Verizon to upgrade the old phone lines here. Well I'm finished waiting. I'll try cable since even slow cable should be better than this SLOW DSL.

I'm in Baltimore and there is no Fios. Talk about sick of the slow DSL. That's an understatement. I am stuck with using my Smartphone to connect to the internet. So much so.. that in a few days I've used the data plan I have up to 95%. I am sick of Verizon.
Last month, in order to get on the internet, I ran out of data on my smartphone. I'm going to switch to Sprint, give up my contract with Verizon, cancel the DSL, and just use my phone to get online.

Very slow broadband speed and many disconnections

Here is my speed tes result
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
66 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 66 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 160 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Here is my hub
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
192 kbs
160 kbs
Max Rate:
192 kbs
164 kbs
Noise Margin:
15.0 dB
7.0 dB
Attenuation:
58.5 dB
31.5 dB
Output Power:
14.5 dBm
12.4 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {TSTC} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
192 kbs
Attenuation @ 300kHz:
58.5 dB
Uncanceled Echo:
-10.4 dB
Ok
VCXO Frequency Offset:
19.3 ppm
Ok
Final Receive Gain:
30.2 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
Results for exchange: Hodnet CongestionCongestion status on this exchange is GREEN.
Your telephone line is on an un-congested exchange.Major Service OutagesThere are no Major Service Outages on your line at this present time
I started to get the problem on 20th august my speed was 160-190kylobytes and now is 10times slower i sent email to the modderators but didnt get any answer yet please someone can help me?

I have now this in my hub but the speed is the same slow DSL Details
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
2208 kbs
448 kbs
Max Rate:
2208 kbs
736 kbs
Noise Margin:
15.0 dB
16.0 dB
Attenuation:
57.6 dB
31.5 dB
Output Power:
18.4 dBm
12.4 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {TSTC} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
2208 kbs
Attenuation @ 300kHz:
57.6 dB
Uncanceled Echo:
7.9 dB
Suspicious - check phone filters and alarm
VCXO Frequency Offset:
19.0 ppm
Ok
Final Receive Gain:
32.2 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok

Slow Broadband Speed

Hello Whom May Consent
I have just found out that I am not the only one have problem with BT broadband speed. Many people seem to have problem with their slow Internet speed due to the exchange problem. That’s good, because after 10 calls to BT, I still don’t know what the problem with my broadband. So let me tell you what the problem is.
My Internet speed suddenly got very slow (0.4mb) since the morning of 05/11/2010. I thought this was just temporary problem with the Internet speed and nothing should be worry about. The next day, I still face the same Internet speed (0.4mb) which is ridiculous when you pay 25 pound per month. Therefore I took action and made a call to BT customer service. I am sure I dial the right number to an “ENGLISH” company and somehow the line goes to INDIA. Strange~~~
The guy on the phone question me 10mins to check my identity and ask me lots of stupid question like have you try to connect your computer with wire instead of wireless or have you try to change the filter for my Internet connection etc. In the end, the India guys on the phone told me after 24hours my connection should back on the normal speed (5mb). Guess what, it didn't’t.
Clearly I was very angry and made a call back to “India” again to find out that was the problem with my Internet. This time the India guy on the phone seems to know the problem and very helpful. He told me that there was engineering work by my area on the “BT Infinity” which slows my broadband down and this work should be done by Friday 12/11/2010. The India guy even made a promise that he will call me back on Saturday morning 13/11/2010 to check the Internet speed.
Guess what, the India guy let me down. Not just he breaks his promise that he didn't’t call, my Internet speed is still 0.4mb. I was so frustrated at this point and made the call to BT for the third time. I went through the same procedure (10mins of ID check) and this time India guy told me there is a problem with my local exchanger and will get the engineer to fix it. Again, he promised me that he will solve the problem within 24hours.
Sadly the problem is still unsolved. I called BT again. The India woman on the phone told me this time she need to send an engineer to my house on Tuesday on 16/10/2010. At this point I was so angry that I said something very bad to the India woman (I am sorry) but still agree to wait for the engineer to come to my house all morning (missed all lectures).
Long story short, engineer comes and nothing has changed and today 20/11/2010, the engineer comes again to try and solve the problem with my Internet speed. What all his done is change my telephone filter and nothing has changed. Internet speed is still is still 0.4mb. I have been told by the India guy on the phone after the engineer visit that my line is been investigated by the engineers and the engineer will call me tomorrow 21/11/2010.
I just hope this time the problem can be solved otherwise I will cancelled the BT broadband and get my money back for this month’s broadband usages.
PS if they charge me any money for the engineer visit, I will make sure who ever pickups my complain call to feel suffer

Broadband connection details:
Downstream 462 Kbps
Upstream 910 Kbps
Connection time 0 days, 2:25:16
Data transmitted 38.15 MB
Data received 43.81 MB
Broadband user name [email protected]
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
354 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 354 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 908 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 23.84:31.1:45.05 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
719 Kbps
0 Kbps
908 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 719 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 908 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Ridiculously slow DSL

constantly very slow DSL, esp with my wireless items...so wasted almost $100 buying cat5e cables to reach these items and still horrible connection. Speedtest just run shows 1.69mbps download and .58 upload speeds while using the cat5e cable, yet I am paying for 3-7mbps. I NEVER get better than maybe 2.5 to 2.8, have constant buffering issues when trying to stream even little video clips. what is the problem and when will something be done about this poor service? guess I might as well return all these cables since they have not helped at all...

yea, take the cable back. That's not your problem. I've been having exceptionally slow speeds in past couple of days with intermittent connection drops and from what i'm seeing on the posts I'm not the only one. I've been with Verizon since they first offered broadband and only once was it trouble with the copper to the house (neighbor cut the line). Excluding a fault with the copper inside your home (low probability unless you've futzing around wit it) or the copper from your home to the pole, or the copper from the pole to the central office (higher probability if they have been futzing around with it or of course an act of God) the problem is at their end. I've been through the merry go round with their tech folk 99% of which are reading off a script, no real help there. The only way to get resolution is to be patient and hope it resolves itself, not the best option considering you're paying for a level of service. The alternative is to be persistent and keep opening tickets. Always insist on speak to a supervisor, threaten to go elsewhere (if that's an option). The operative word is persistence. Here's usually how it goes-- you are rolling along with satisfactory service (that's relative, not going there) and now your service has turned to crap. You call V and they do a line check and say that it's fine. What does that tell you, it's at their end but won't fess up to it. You did something to your configuration, it's your fault. They'll walk you through a script checking this and checking that. Must be your router, (a favorite) so they'll offer to sell you a new one. If you're lucky they'll give you a free one to appease you for the moment. And each time you call them it's the same merry go round. That's why you need to speak to someone higher up the chain preferably a tech supervisor. Those below are clueless. My OS is Linux and I run a wrt router so I'm familiar with the equipment on my end (BTW - they can't help you unless you're on Windows, i'm not a Mac user so I don't know what the deal is there). When nothing can be done for you remotely they schedule to have a lineman come out. A real nightmare for those of us who have real 9-5 jobs. Again, the trick is persistence, that's all you have if it's just you. When the fault affects a geographic area (say section of NYC) they are more inclined to remedy the problem. Hang in there, good luck.

Incredibly Slow broadband Speed

Hi, I'm servering from a Incredibly Slow broadband Speed and can't nail the reason why.
The broadband for my street was down for a whole weekend although box said connection was ok - helpline was no help - just said try again tomorrow. Now we have internet but the speed is very very slow - speed test results are :
Download = 53 kps
acceptable range = 100-250 kps
DSL Connection Rate 486 Kps (Down-Stream), 712 kps(Up-Stream)
IP Profile for line = 135 kps
Upload = 541 Kps
Addition Hub Info:
Noise Margin (Down/Up) = 8.5 dB / 6.7 dB
Line Attenuation (Down/Up) = 63.8 dB / 35.8 dB
Output power (Down/Up) = 1.3 dBm / 1.1dBm
Prior to loss of service, my speeds although weren't great were about 1.2 Mps
I've tried all the suggestions like changing channels, filters etc and nothings change in my house since the degrading of service.
Can someone please help !
Best regards

I don't know if this will help, but I do notice that your output power is only 1.3dBm / 1.1dBm. can I ask you to look on the back of your home Hub and check to see if it is a Type A or Type B, this will be on the label in the bottom right corner. If it is a type B Hub then ring and ask for a Type A Hub as I have found that I get a better output power reading of around 16.0dBm. When I was sent out a relacement Hub when mine went wrong they sent out a Type B and my speed went very slow, so I put the original Type A Hub back on to see if it made a differance and my speed increased and my IP Profile went up. So if this is the case, ring up tech support and don't ask tell them that you wont a Type A replacement Hub. All the best in your efforts and don't forget that the more you insist the more you can achieve.

Slow DSL speed

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