Slow DSL (Yet another one....)

I have been in contact with Verizon (via off shore support on their 'tech support line') over the past few months and I have YET to get this issue resolved. Since mid-summer 2010 I have been getting 1.6 meg or so speeds on my 3meg DSL line. Prior to that period I was getting 2.5 meg +. I have called in numerous times and I keep getting told they will perform a line test.... Well, the line is FINE it's my download speed that's hosed. My upload is the correct speed of 728 but for some reason my download speed has been slashed from 2.5 to ~1.5.
Verizon even sent me a new modem as my old westtel was from 2001 and it had no better, (perhaps even slightly slower!!!), speed results on JUST the download side.
Other Verizon DSL users suggest that there is some sort of bandwidth throttling or "error correcting" processes that can cause this sort of thing. I live right around 6,000ft or so from the switching station so I'm WELL within range to get the full benefit from my speed. No lines have changed inside the house in years, yet there is a decrease in speed none the less. I have tried various speed test sites, various combinations of network hardware between the PC and the router and nothing helps.
To make matters worse I called in last week and spoke to another off shore "tech" (script reader more like it), and after cutting him off from trying to walk me through a ton of useless steps that I've gone through about 4 dozen times already and telling him NOT to send out yet ANOTHER modem, had this gentleman tell me that he needed to work with the local dispatch center but it was closed. He arranged to call back the next day between 5 and 7 PM EST with them on the phone to further trouble shoot and get the problem solved. Fine. However, next day, I didn't receive a call back until almost 8:45PM .... AND he started the call off by asking, "So is your problem resolved?" ...... I promptly, and with as much patience as I could muster, told him, "Um, not unless you have done something to FIX it in the time since I last spoke to you..." ... To which he responded by starting the ENTIRE trouble shooting process over again and wanting to run a LINE TEST (which would have raised the count on JUST this one ticket to like 5 or 6!). I cut him off and told him we'd already DONE all that and he was SUPPOSED to call me back at 5:00 not 8:00 with someone from the dispatch so we could sort the problem out! He then told me the dispatch was closed and he'd have to call me back the next day between 3:00 and 5:00 PM EST with a supervisor tech on the line to help diagnose the issue.... That was last Friday... A week later and I still haven't heard from Verizon support.... So first time he was 3hours and 45 minutes late, the second time he was over a WEEK late!
At this point I'm fed up, yet I'm hoping that by posting this here someone MAY be able to help me and FINALLY restore my 3Meg DSL to it's former speed.

I have a LinkSys WRT 310N router between my internal network and the router or I'd pull you the transponder data. As for the other info you asked for: It's a Westel modem, and it's Windows 7 x64... Though every system in my home has the same speed results regardless of OS. Even if I remove the router and connect using the built in PPPoE connection in Windows I get the same speeds, so it's not OS or router related. The modem is a new modem, my old Westtel Wirespeed gave exactly the same results as the brand new westtel modem, so it's not the modem either unless BOTH are bad.
****EDIT****
I found a transponder log I'd taken when I first got the new westtel setup and posted on another forum:
Transceiver Revision: 3.3.6.10.0.1
Vendor ID Code: 4D54
Line Mode: ADSL_2plus
Data Path: Interleaved
DSL Speed: 2112 down and 860 Up
Margin (dB): 12.0 and 10.3
Line Attenuation (dB): 33.1 and 15.0
Transmit Power (dBm): 17.9 and 12.2

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    Hi again,
    I set up the router as you noted, then the other preferences also. Still no video with my brother. Here is the error info. I am feeling like this will never work {{sighhhhh}}
    Appreciate any further help again.
    Mo
    Date/Time: 2008-06-20 22:09:55.922 -0700
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4
    iChat Connection Log:
    AVChat started with ID 1125167716.
    shohomama3: State change from AVChatNoState to AVChatStateWaiting.
    0x10b96070: State change from AVChatNoState to AVChatStateInvited.
    0x10b96070: State change from AVChatStateInvited to AVChatStateConnecting.
    shohomama3: State change from AVChatStateWaiting to AVChatStateConnecting.
    shohomama3: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    0x10b96070: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    Video Conference Error Report:
    Video Conference Support Report:
    Video Conference User Report:
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    0x9271d000 - 0x9279bfff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x927dc000 - 0x92a0cfff com.apple.Foundation 6.4.10 (567.37) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92b26000 - 0x92b3dfff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x92b48000 - 0x92ba0fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x92bb4000 - 0x92bb4fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92bb6000 - 0x92bc6fff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x92bd5000 - 0x92bddfff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x92be3000 - 0x92be9fff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x92bef000 - 0x92c80fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x92c94000 - 0x92c98fff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x92c9b000 - 0x92cb9fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x92ccb000 - 0x92cd1fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x92cd7000 - 0x92d3afff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x92d61000 - 0x92da2fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x92dc9000 - 0x92dd7fff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x92dde000 - 0x92de3fff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x92de8000 - 0x930ddfff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x931e3000 - 0x931eefff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x931f3000 - 0x9320efff com.apple.DirectoryService.Framework 3.3 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x9325e000 - 0x9325efff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x93260000 - 0x93916fff com.apple.AppKit 6.4.10 (824.48) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x93c97000 - 0x93d12fff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x93d4b000 - 0x93e04fff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x93e47000 - 0x93e47fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x93e49000 - 0x9400afff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x94050000 - 0x94091fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
    0x94099000 - 0x940d3fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x940d8000 - 0x940eefff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x94135000 - 0x9417dfff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x94187000 - 0x941c5fff com.apple.vmutils 4.0.2 (93.1) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x94209000 - 0x9421afff com.apple.securityfoundation 2.2.1 (28150) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x94228000 - 0x94266fff com.apple.securityinterface 2.2.1 (27695) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x94282000 - 0x94291fff com.apple.CoreGraphics 1.258.78 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x94298000 - 0x942a3fff com.apple.CoreGraphics 1.258.78 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x942ef000 - 0x94309fff com.apple.CoreGraphics 1.258.78 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x9430f000 - 0x94626fff com.apple.QuickTime 7.4.5 (67) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x947ac000 - 0x948f2fff com.apple.AddressBook.framework 4.0.6 (490) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    0x9497e000 - 0x9498dfff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
    0x94994000 - 0x949bdfff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x949c3000 - 0x949d2fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
    0x949d6000 - 0x949fbfff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
    0x94a07000 - 0x94a24fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
    0x94a2b000 - 0x94a91fff com.apple.Bluetooth 1.9.5 (1.9.5f4) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
    0x94d59000 - 0x94e0bfff com.apple.WebKit 4525.18 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x94e76000 - 0x94f3dfff com.apple.JavaScriptCore 4525.17 /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x94f79000 - 0x9556bfff com.apple.WebCore 4525.18.1 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    0x9658a000 - 0x9659dfff com.apple.speech.SpeechDictionary 3.4 /System/Library/PrivateFrameworks/SpeechDictionary.framework/Versions/A/SpeechD ictionary
    0x969bf000 - 0x969bffff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x96ea6000 - 0x96ec8fff com.apple.speech.LatentSemanticMappingFramework 2.5 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
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    0x9702e000 - 0x97033fff com.apple.agl 2.5.9 (AGL-2.5.9) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
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    0x978ed000 - 0x979d7fff com.apple.viceroy.framework 278.3.11 /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
    0x9811b000 - 0x9811dfff com.apple.DisplayServicesFW 1.8.2 /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x9834a000 - 0x992dbfff com.apple.QuickTimeComponents.component 7.4.5 (67) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
    0x99649000 - 0x99654fff com.apple.IMFramework 3.1.4 (429) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
    0x9965e000 - 0x997cafff com.apple.MessageFramework 2.1.3 (753.1) /System/Library/Frameworks/Message.framework/Versions/B/Message
    Message was edited by: Momoshoho

  • 790GX-G65 (...yet another one) LAN problem

    Greetings to all!
    System specs:
    Mobo: 790GX-GD65
    CPU: Phenom II 550 x2
    RAM: Kingston 2x2GB 1333 DDR3 (value ram)
    PSU: Seasonic S12 430W
    OS: Win XP Pro SP3 and Kubuntu 9.04
    From the very first day that I bought this system (2 months ago) I encountered problems with my LAN port. The mobo had BIOS version 1.1 which I upgraded to 1.3.
    The LAN port is connected to a router Zyxell 660H-61. The IP is assigned by DHCP.
    So let me describe the problem. When I am connected to the internet and browse, sometimes it suddenly disconnects and connects immediately in a sec. The "local area connection status" icon pops two messages saying "network disconnected" and "local area connection is now connected".
    Sometimes it never reconnects. When I try the "repair" it stucks at the point when it tries to get the IP.
    The LAN port seems to be dead. Restarting the PC does nothing to fix it. Restarting and entering Kubuntu 9.04 shows also the LAN port dead.
    THE ONLY WAY to fix this problem is to turn the PC off, turn the button of the PSU off for some secs, then turn the PSU button on, turn the PC on and voila! LAN port is alive again!
    I have encountered this problem for over 20 times and this was the only way to make it work.
    I would like to know if there is a fix for this problem. Are MSI engineers aware of this problem? Will I have to RMA my mainboard? It seems to me that this is NOT a driver problem but a hardware one.

    Thanks for your effort and help guys but...
    @stu
    The cable is properly "clicked" into the LAN port and I have double and triple-checked it.
    @DeHillBilly
    1. I don't quite understand the question. What do you mean "trying it without the router"?
    2. I have the latest drivers but I don't think it is a matter of drivers since the same thing happens at Kubuntu 9.04 too. (see my first post)
    3. I have tried a different cable but results where the same.
    @connlaoi
    SKU? You mean the model? It is a Seasonic S12-430. I really don't think that a quality PSU like that is not able to manage the load of my 790GX-G65 plus a Phenom II 550, a couple of low voltage (1,5V) DDR3s and an HDD Western Digital 640GB. (I don't have a graphics card!)
    All these working at idle...
    After all the PSU can give 384 Watts at 12V lines (14+15 Amperes) which would be enough to "feed" that rig plus a medium to high end card working at full throttle.
    Let's just don't exaggerate when it comes to power supplies actually needed by most users.
    One more hint which I don't know if it might be useful: When I first bought the 790GX-G65 and the PH II, I installed my old nvidia 7600GT. I connected my monitor to the 7600GT but I had NO signal. The card, seemed to be dead, but was NOT, no matter what I tried. One day I had ,for some reason I don't remmeber, to unplug the power cables from the wall (my PC was turned off of course in case anyone wonders  :D).
    When I turned it on, like a miracle, my gfx card was recognized, alive and working.
    So the same "trick" that I do to revive my LAN port whenever it ""decides" to die, did work for the seemingly dead gfx card.
    The "trick" actually is some sort of reseting the board as it totally cuts the electrical power from it. Would that mean that there is something faulty at the BIOS? Something faulty at the Realtek chip responsible for my ethernet connection?
    I am confused...
    EDIT: It seems that another person has almost the exact same problem with me! https://forum-en.msi.com/index.php?topic=129403.0 (Network problems with MSI 790FX-GD70)

  • IPod touch not opening or showing up in iTunes (yet another one)

    I've tried the suggestions that I've read- turn off/then on, copy iTunes helper to applications folder, I've even trashed then reinstalled iTunes but nothing is happening. I thought maybe if I reset my iPod it would help but it only resets settings.
    It's charging ok, but I cannot get it to appear in iTunes. So I can't do anything with it. Help???? There must be a simple solution.

    An update- the link says to trash the /System/Library/Extensions/AppleMobileDevice.kext AND the /Library/Receipts/AppleMobileDeviceSupport.pkg files (along with iTunes). I did exactly that. It doesn't say anything about reinstalling those two files, only to reinstall iTunes. I assume that means iTunes will reinstall those two files.
    After doing all that i see the /System/Library/Extensions/AppleMobileDevice.kext has been reinstalled but the file- /Library/Receipts/AppleMobileDeviceSupport.pkg is not there anymore. Why didn't this one reinstall? Is there something else I need to do?
    Message was edited by: david whiting2

  • Cannot resolve symbol, yet another one

    Well i've looked into this one more then once... i know the code is good but i still get the error...
    Thanks for any help!
    D:\java\appletSort.java:62: cannot resolve symbol
    symbol  : variable i
    location: class appletSort
                        if(data.equals(namn))
    ^
    1 error
    Tool completed with exit code 1
         //data f�r v�rdet i inruta
         String data=inruta.getText();
         //rensa utruta
         utruta.setText("");
         //inruta testas med alla tidigare inskrivna poster
         for(int i=0;namn[i]!=null;i++);
              //om "data" finns i posten, skriv ut
    (62)     if(data.equals(namn[i]))
                   utruta.append(data+"\n");
              else
                   //felmeddelande om s�kningen inte gav n�gra tr�ffar
                   utruta.setText("S�kningen gav inga tr�ffar");

    hehe =P oops, thx alot i totally missed that one, well... that happens =P

  • Yet another one about key mapping

    Oracle Forms 6i.
    When I try to copy/paste/cut text with keyboard switched to Russian layout I got the message "FRM-41008: Undefined Function Key"
    How can I change key mapping to use Russian keyboard layout as hotkey for coping/cutting/pasting?
    How can I change mapping for copy/paste/cut function - what Forms function number?
    Thank's

    Hi sorry to hear about the issues your having there, i would recommend you contact the mods here: https://bt.custhelp.com/app/contact_email/c/4951
    They are a special care team who are very good at getting issues resolved. It takes up to 3 days to get a response from them either by email or phone.
    If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

  • Double up of my document folder If I click on my Documents in finder it then opens another selection of folders including yet another documents folder which if this one is clicked on the folder is repeated yet again this does not appear to be correct help

    I believe I have  a problem when opening up my documents in finder. where upon I can view all my folders but with yet another Documents folder within this group, if I then click on this second Documents folder yet again a repeat  of the do'cs  folder appears. I have tried to merge the Documents folders into one but after a morning and a few hours later having completed the merge when I reopened the folders the problem was still there. Help.
    Sandra

    Reset the PRAM
    Reinstall the operating system from the dvd (you will not loose your data)

  • Mac working too slow when switch to one to another user acconut

    Mac working too slow when switch to one to another user acconut...
    it means when working on one user acconut and i switch to another account its take too much loading + slower than 10.8
    solve it..
    Thanks

    iTunes will naturally stop playing since it acknowledges that you're not actively using your current account.

  • Slow DSL I was beginning to think I was the only one.

    Slow DSL I was beginning to think I was the only one.
    Sun, 19 May 2013
     8:58:13 AM
    Your Speed Result: Los Angles
    Download Speed: 824 kbps (103 KB/sec transfer rate)
    Upload Speed: 651 kbps (81.4 KB/sec transfer rate)\
    I also found it interesting that when help is offered it’s “Please keep all correspondence regarding your issue in the private support portal.”
    Are we really to believe the majority of our speed issues are individual issues, not a companywide issues?

    news-europe.giganews.com
    traceroute to 98.119.xx.x (98.119.xx.x), 30 hops max, 60 byte packets
    1 vl201.gw1.ams.giganews.com (216.196.110.3) 32 ms 32 ms 32 ms
    2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms 0 ms
    3 te0-3-0-6.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms te0-5-0-1.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms te0-3-0-6.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms
    4 te0-2-0-6.mpd21.lon13.atlas.cogentco.com (154.54.38.50) 8 ms multi-use.cogentco.com (154.54.37.82) 8 ms te0-3-0-0.mpd21.lon13.atlas.cogentco.com (130.117.2.81) 8 ms
    5 te0-3-0-4.ccr21.bos01.atlas.cogentco.com (154.54.30.129) 78 ms 78 ms 78 ms
    6 te0-3-0-2.ccr21.jfk02.atlas.cogentco.com (154.54.44.45) 81 ms te0-7-0-18.ccr21.jfk02.atlas.cogentco.com (154.54.25.113) 83 ms te0-7-0-3.ccr21.jfk02.atlas.cogentco.com (154.54.44.37) 84 ms

  • Super Slow DSL Speeds

    I have been without internet for a week.  Verizon finally fixed the problem yesterday afternoon and my internet service was restored but now I have super slow DSL speeds.  0.36 dowload & 0.54upload.
    I am tired of calling tech support and being told to reboot my computer, modem, yadda yadda.  There is something else going on here and need to figure out if it is with the modem itself or the line.  All the line tests the tech support people have done come back normal.
    The modem is reporting the OAM ping test as failing in Far End F4 Loop Back Count & Near End F4 Loop Back Count.  No idea what that means.....
    The speed from the modem itself is listed as: 
    Speed(Down/Up):
    416 / 640 Kbps
    I've done ipconfig flush dns, ipconfig release, ipconfig renew, etc etc.  In home agent is reporting a problem with the dsl signal and just instructs me to reset the modem which does not help. 
    The modem is old, GT704WG from verizon.  I am thinking about going out and buying a new one but don't want to do that if it is not going to fix the problem.  It just seems odd that last week internet speed was fine and now it is slow as hell.
    I had no internet or phone this week which they are claiming it was due to a line being pinched when my house was re-stuccod in December(granted internet and phone worked fine up until last Sunday).  Verizon went under the house and fixed the line, phone & internet came back on.  When I logged onto the browser I was prompted to activate my verizon service( I guess because it had been out for a week).  Did that, got onto websites but connection is extermely slow and I am at my wits end.
    I've spent more time on the phone this week with the unhelpful verizon people then I spend all year talking to my relatives and I really don't want to call them back and sit on the phone for another 45 min to an hour. 
    Anything I can do to diagnose and possibly fix this?

    I appreciate you taking the time to answer my post, however your tools do nothing to tell me what is going on nor am I going to schedule yet another repair.
    This past week when I had a "repair" scheduled, I was told they would be out on wednesday to fix our problem.  No time frame was given for when this repair would take place.  My retired father waited at the house the entire day only to have the repair man show up at 4:30pm who told us it was too late in the day to wait 5 min for us to move some boxes out of the closet that were over our crawl space so he could go under the house and fix the damaged wire.  Instead he ran a long phone line from our box to our kitchen phone, told us this was a temporary solution and that if we called the repair center in the morning someone would come out in the morning and fix it.
    We called in the morning, only again to be given no time frame for the repair.  My father again waited all day, this time no one showed up.  Even after he called 3 x's that day trying to get information on when the tech would be there....
    Finally on Friday after spending another entire day waiting for a repair man did one show up around 3 in the afternoon one did, he went under the house and fixed the wire and our phone service was finally restored after 4 days.  The dsl finally came back on albeit at a super slow speed as I am experiencing now.
    Right now I am currently calling around to get rate quotes from other providers for our phone, internet, tv, & wireless.  My experience with your "customer support" has soured me to verizon even though I have been with you guys for 10 plus years.  I don't want to spend one more day waiting for  repair man who may or may not show up.  I don't want to spend another hour to hour and a half on the phone with some man in India who is just going to ask me to reboot my pc and modem over and over again and run a "line test" which is the same thing your automated phone service asks you to do as well. 
    Your company just doesn't get it when it comes to customer service.  I pay my bill every month on time and in the 10 plus years I've been with you this is one of three times I've called for support.  Each time I've had a horrible experience and the only thing that has kept me with you is that most of the time the service works as it should.  I have heard FIOS is relatively trouble free, at least in my neighborhood, which is the only reason I am still considering the upgrade but if I do find a more reasonable deal with a company that has a better record for customer service I will be cancelling my order.  I have a few weeks left to decide.  It's unfortunate too because there are some nice folks that work at verizon but your company philosophy towards customer service has changed the bigger you've gottena and you've lost touch with what your customer's need from you.

  • Yet another export issue with Aperture 3

    Judging by a search of topics, there seem to be a myriad of problems associated with getting files out of Aperture, some of which represent occult setting issues, others which seem to be actual bugs.  I've run into an issue which seems to defy categorization, and I'm not sure if it's me doing something wrong, or if it is actually yet another bug with this software.  I've been an Aperture user since 1.0 and I have to say the current version I'm running (3.4.3) is by far the worst yet.  Anyway, enough whining.  Here are the issues:
    I'm running Aperture on a 6 core Mac Pro with Lion 10.7.5.  There are two thing happening. 
    1.  Exporting JPEGs is INCREDIBLY slow - perhaps as long as 4 or 5 minutes for a 3MB file. 
    2.  This is the one driving me batty right now.  Tried exporting a batch of images as JPEGs at the 50% original size setting.  The master files are large 16 bit TIFF images from Nikon D800 RAW files, post-processed in Nik HDR Efex Pro 2.  They are 80-100MB in size.  When I export the images to a file on my Desktop, it consistently exports 6- 10 KB thumbnails.  I've checked and rechecked my export settings and can find nothing amiss there.  Has anyone else had a similar experience?  Could the view I'm working in have anything to do with this?  I work 95% of the time in split view.
    Thanks,
    Russ

    I agree that there re a lot of posts about exporting, but a very large number of them refer to the same thing, and it's not a bug, but rather a misunderstanding.
    For instance:
    Tried exporting a batch of images as JPEGs at the 50% original size setting.
    Okay.
    The master files are large 16 bit TIFF images from Nikon D800 RAW files, post-processed in Nik HDR Efex Pro 2
    Not relevant.
    They are 80-100MB in size. 
    Not relevant either.
    Why?
    Because size refers to the dimensions of the image. So a 1,000 x 1,000 pixel image exported at 50% will turn out as 500 x 500 pixels.
    Were you expecting a jpeg between 40 and 50 MB? That's Jpeg quality or the amount of compression applied to the image. And as you're compressing a lossless format (tiff) to a lossy one, and one with an aggressive compression algorithm, he resulting Jpeg, even at high quality, will be much, much smaller, more likely in the 6 - 8 MB range.
    That's the nature - and indeed the point - of Jpegs.
    So, if you're getting 6 - 10 kb images, you're exporting at a very low Jepg Quality.
    This may also explain why it's taking so long to export. Getting rid on 99.99% of the data and compressing into 10kb is always going to take time.

  • Ridiculously slow DSL

    constantly very slow DSL, esp with my wireless items...so wasted almost $100 buying cat5e cables to reach these items and still horrible connection.  Speedtest just run shows 1.69mbps download and .58 upload speeds while using the cat5e cable, yet I am paying for 3-7mbps.  I NEVER get better than maybe 2.5 to 2.8, have constant buffering issues when trying to stream even little video clips. what is the problem and when will something be done about this poor service? guess I might as well return all these cables since they have not helped at all...

    yea, take the cable back. That's not your problem. I've been having exceptionally slow speeds in past couple of days with intermittent connection drops and from what i'm seeing on the posts I'm not the only one. I've been with Verizon since they first offered broadband and only once was it trouble with the copper to the house (neighbor cut the line). Excluding a fault with the copper inside your home (low probability unless you've futzing around wit it) or the copper from your home to the pole, or the copper from the pole to the central office (higher probability if they have been futzing around with it or of course an act of God) the problem is at their end. I've been through the merry go round with their tech folk 99% of which are reading off a script, no real help there. The only way to get resolution is to be patient and hope it resolves itself, not the best option considering you're paying for a level of service. The alternative is to be persistent and keep opening tickets. Always insist on speak to a supervisor, threaten to go elsewhere (if that's an option). The operative word is persistence. Here's usually how it goes-- you are rolling along with satisfactory service (that's relative, not going there) and now your service has turned to crap. You call V and they do a line check and say that it's fine. What does that tell you, it's at their end but won't fess up to it. You did something to your configuration, it's your fault. They'll walk you through a script checking this and checking that. Must be your router, (a favorite) so they'll offer to sell you a new one. If you're lucky they'll give you a free one to appease you for the moment. And each time you call them it's the same merry go round. That's why you need to speak to someone higher up the chain preferably a tech supervisor. Those below are clueless. My OS is Linux and I run a wrt router so I'm familiar with the equipment on my end (BTW - they can't help you unless you're on Windows, i'm not a Mac user so I don't know what the deal is there). When nothing can be done for you remotely they schedule to have a lineman come out. A real nightmare for those of us who have real 9-5 jobs. Again, the trick is persistence, that's all you have if it's just you. When the fault affects a geographic area (say section of NYC) they are more inclined to remedy the problem. Hang in there, good luck.

  • After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!

    After having yet another problem with my MacBook Pro and having to wipe the drive, I am now unable to sync my iPhones etc without erasing all the music on them. Is there a way around this? I have no other library!
    iTunes is a mess! It couldn't find it's own libraries and I was forced to create a new one. Now I don't know where my music is or if any's missing.

    columbus new boy wrote:
    How crap is that?
    It's not crap at all.
    It's not that simple. For example, I've 3500 songs on my MacBook but don't want them all on my phone, so I have to manually select each song again???
    There has to be a solution.
    Why not simply make a playlist with the songs you want on the iPhone?
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  • Mid-2011 Macbook Air with very slow wifi yet with OSX 10.9.1

    Yes, I am opening yet another topic on this pretty old issue because I am too confused with all that I have read so far (as also have not found a recent case similar to mine).
    I have a mid-2011 Macbook Air i5 13'.
    My home wireless network works just fine and smooth with a Macbook Pro Core 2 Duo and a humble Acer Aspire One D270 netbook.
    With my Macbook Air, connection is useless. If I want to search something on Google, I'd better off buying myself an air ticket and visiting their HQs to ask them personally to do the search.
    I have tried some "workarounds" with no success. Sometimes the internet seems to get a bit better (I said *a bit*), but nothing even slightly near what I get with my other two computers.
    Where should I begin from?

    Please take all the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.
    Step 1
    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
    Step 2
    Run Software Update and install all available updates for OS X or your computer's firmware.
    Step 3
    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
    From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
    If the application called "Bluetooth Setup Assistant" is running, quit it (not applicable to OS X 10.9 or later.)
    Step 4
    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.
    Step 5
    Reset the System Management Controller.
    Step 6
    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

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