Slow Inernet speeds and navigation

Hello.. I am a newbie so hope I can explain my problem accurately.
My Desktop PC is really slow espcially when I am accessing websites using either Chrome or IE.- Even Youtube is very choppy- ( Note..I have the latest version of both browsers but they are slow. (I am wired to my modem)
When I check the speed from my ISP using my HP desktop it is significantly slower than when I connect another laptop to my modem.
I have done all the virus updates,malware, disk clean up/defrag but it is still slow.
Navigating to other menus (My compuer, control panel etc) is not the best but it could be better in terms of speed
Could there be something wrong with graphics card or some other hardware? How can I test this.
I dont do gaming but I think this PC should be much better.
I appreciate your direction.
Here is the specs below. Let me know if you need more information.
HP CQ2025
AMD E-450 APU with Radeon HD Graphic 1.65GHz
4.00GB(3.60GB usable)
64bit OS
919GB HD (65.7 used)

Hello @Snooziedon,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are not getting the internet speed that you are expecting from your Compaq CQ2025 Desktop PC. I am providing you with two HP Support documents: Resolving slow system performance (Windows 7) and HP Academy: Speed up your Internet Connection in Windows 7, which I would suggest you review both and apply the suggested steps within to get your slow internet speed issue resolved.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Slow internet speeds and dropping connection

hello, I am making this post on behalf of my dad, for a good few months (5-6 maybe even longer) we have been experiencing slow internet speeds and a dropping connection when ever the phone is picked up. when an incoming call is answered some or all devices connected to the internet drop out for a second then come back online, the connection does not completly disapear but causes any voice chat, streaming or gaming to disconect. We have BT wireless phones (not sure what exact type) which we have had for a few years. they are connected through an ADSL filter which as far i can remember has been there for years. We have a netgear DG834GT router which has also been there for a few years. I went onto its settings and got this information, not sure if its usefull or not.
System Up Time 42:18:47
ADSL Link
Downstream
Upstream
Connection Speed
1760 kbps
448 kbps
Line Attenuation
61.0 db
31.5 db
Noise Margin
13.1 db
13.0 db
I also got this from the BTW speed tester
1. Best Effort Test: -provides background information.
Download Speed
1.24 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.24 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.76 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
I hope this is enough information to figure out what is going on with it.

put everything back as it was and this is what it looks like now:
ADSL Link
Downstream
Upstream
Connection Speed
160 kbps
448 kbps
Line Attenuation
61.5 db
31.5 db
Noise Margin
19.9 db
12.0 db
also while i was doing that i did i quiet line test and both myself and my brother listened to it and agreed that there was buzzing/static

WRT310N Playstation 3 Slow Download speed and general lag

Hey guys, I just recently bought the WRT310N and got both of my computers working with it. One is wired directly into the router, while the other is running off wireless. My Playstation 3 is able to connect to the router but I am getting an extremely slow connection speed.
Right now, both PC's get about 6.4-6.5 Mbps download speed while my Playstation is anywhere from 600 Kbs to 1.2 Mbps. I have plugged in my Playstation 3 directly into the modem and got a speed of 3.2 Mbps and was downloaded a demo very fast, but I do not recieve anywhere near those results when using it wireless.
Any advice? I have tried opening the ports, but that only seemed to slow it down. A couple of days ago I opened the ports specific to the game NHL 10 and for two days I was getting such a good speed in the game that it felt like I was playing offline, which was great! Then this morning, it just seemed do a complete 180. Now when I play the game I get an extreme amount of lag, and my other games like CoD4 get random lag spikes. Like, I'll be running and I get a lag spike which seems to happen fairly consistently every minute or so.
Any advice? Should I try opening the ports again or what?
Message Edited by Nimer on 10-02-2009 03:58 PM

I think you need to adjust the wireless settings of your Router, The wireless settings on your Router must have been setup to its default that's the reason you are receiving low signal strength on your PS3.
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
For Wireless Settings, please do the following : -
Click on the Wireless tab
- Here select manual configuration...Wireless Network mode should be mixed...
- Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
- Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WPA, For Encryption, select TKIP...For Passphrase input your desired WPA Key. For example , MySecretKey , This will serve as your network key whenever you connect to your wireless network. Do NOT give this key to anyone and remember the key.
NOTE : Passphrase should be more that 8 characters...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
Now see if you can locate your Wireless Network and attempt to connect...

Very slow broadband speed and random disconnection...

I have a problem with my home hub and broadband connection. The download speed is ridiculously low at only 768 kbits per second. I have been running speed tests all week and the speed has been getting gradually slower and slower starting at around 1.4mbits and lowering to between 0.4 and 0.8 mbps.The broadband is also losing connection every so often.
This has been happening for a few weeks now, ever since the broadband and phone lights on my Hub turned orange, then continually flashed orange, went green then went off and then back to orange, flashed orange, then green then off and this cycle repeated until I restarted my Hub. Upon restarting the power light turned solid red and did not change. So I restarted it again. This time it rebooted properly (or so it seems to have). Before this the hub was (still slow) around 2mbps although this was much better than the speed now.
I have a BT home hub version 1.5. I am on Bt Broadband option 3 meaning I should have unlimited broadband. Reason why I am asking for help is I am getting lag when ever I play games on My xbox 360 or browse on my laptop. Im in scotland, dundee in the DD2 post code area if that matters.
I have not tried plugging directly into the main telephone socket yet but as I have been using BT for well over 4 years and not had as little speed as this Im doubtful its due to interferance.
Any help would be fantastic. I just want to be able to play my **bleep** xbox again
Here is the DSL information. I have recently restarted my Hub (due to the broadband cutting out again). This is why the uptime is so low.
DSL Connection
Link Information
Uptime:   0 days, 0:29:27
Modulation:   G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:   448 / 768
Data Transferred (Sent/Received) [MB/MB]:   19.28 / 20.58
Output Power (Up/Down) [dBm]:   12.5 / 13.5
Line Attenuation (Up/Down) [dB]:   27.5 / 47.0
SN Margin (Up/Down) [dB]:   23.0 / 13.5
Vendor ID (Local/Remote):   TMMB / IFTN
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):   0
Error Seconds (Local/Remote):   0 / 0
FEC Errors (Up/Down):   0 / 1,216
CRC Errors (Up/Down):   0 / 0
HEC Errors (Up/Down):   0 / 0
Line Profile:   Interleaved
Aut inveniam viam aut faciam

Quick update: Well, I moved my hub and have plugged it into the master test socket... Couldn't connect at all wirelessly, so I had to phone up the BT helpline, they changed the wireless channel and I got on after that (however the assistant said that my plugging into the socket should not have disabled the wireless.) As for the speed, well, needless to say there is little to no improvement. I cannot post my DSL stats, as I cannot even connect to my home hub via the ip address and the bthomehub.home address as the connection times out.
The speedtester on the other hand is working. Here are those results:
1. Best Effort Test: -provides background information.
Download Speed
409 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 409 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.62:28.39:63.06 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
307 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 307 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
I have noticed that the DSL downstream speed has shot up remarkably (by about 4000) since plugging it in to the test socket, but for some reason, the IP profile is still very low, I would have expected it to have went up at least a little but it has remained the same for the past 2 days now should I be concerned with this or give it some more time?
Oh and I have an engineer coming to the house on friday, turns out when my parents were installing the broadband accelerator they inadvertently knocked out the wires to the extensions and now none of the extensions in the house are working so I hope he or she can resolve things with my speed and I will update on Friday evening, and again next Wednesday(after the 5 day period) to see if the IP profile speed has improved.
Aut inveniam viam aut faciam

Very slow upload speeds and packet loss

I have the exact same issue as the following threads.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Very-bad-connection-Packet-Loss-very-low-up...
https://community.bt.com/t5/BT-Infinity-Speed-Connection/extremely-low-upload-speeds-and-high-latenc...
My download speed is around 36M and my upload speed on speed tests either fails to connect or I get around 0.5M. Pinging google leads to frequent none responses, probably on average 1 in ever 8 pings fails.
I have rebooted the router, reset the router to factory settings and disconnected all devices apart from 1 clean CentOS desktop pc to do the speed test and still get the same results. Could someone please give me details so I can get this investigated properly and soon as it is effecting my work.

Still experiencing unusable upload speeds, can someone please help me with this? Below is todays test.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
37.88 Mbps
0 Mbps
38.71 Mbps
Max Achievable Speed
Download speedachieved during the test was - 37.88 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

Slow browsing speeds and super low download speeds...

Hello,
I wonder if anyone is having similar issues or knows what may be a possible cause. Since last night it's became impossible for me to download anything, regardless of the device or source of the download e.g. can't download anything on my PS4, can't download anything on Steam, Youtube takes an age to buffer, websites sometimes load slow, somtimes fast.
On steam for example the download will start at around 3 MB/s but within about 20 seconds it's dropped right down to mere Bytes. To rule out an issue with my PC I've also tried downloading various things on my ipad and PS4 but have the same issue
The odd thing is the speed test appears fine as seen below and as a result when speaking with support earlier they told me the line appeared fine. But I can't understand how that can be.

this link may help https://community.bt.com/t5/BT-Infinity-Speed-Connection/Speed-Test-Fine-But-No-D-L-Speed/td-p/12952...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Absurdly slow internet speeds and often unable to ...

I'm used to getting around 13 Mbps Internet speeds from BT.
In the last few days, although the speed tests show similar results (assuming I can actually get online to test them), Internet browsing has become painfully slow, with many pages simply not loading at all.
I've called BT, and been through some tests with them, and they assure me that everything is fine, and that my Internet speeds are as high as ever.
I've also done some hunting around on google, and tried using open DNS settings, but to no avail. It's especially hard to upload data, and it's almost impossible to send email.
Occasionally, if I turn on my Mac after a longish break, I can get online easily, and send e-mail for a few minutes, then the problem returns.
BT insist that there's nothing wrong with the line, but the fact that the problem affects both my Mac and my iPad suggests that the problem is not with my computer.
Indeed, I'm now in the local pub, and everything is working just fine.
I've been through all the usual things - checking location of Homehub (even though it was absolutely fine for 18 months in its current location), changed the ADSL micro-filter, changed the wireless channel, etc, and to no avail.
What else can anyone suggest?
Thank you.

So, the first time I did this speed-test was on my return home, when everything was working fine again.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
15742 Kbps
0 Kbps21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 15742 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :16203 Kbps(DOWN-STREAM), 1159 Kbps(UP-STREAM)
IP Profile for your line is - 14295 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.11:23.37:60.53 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
959 Kbps
0 Kbps1159 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 959 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1159 Kbps

Very slow broadband speed and many disconnections

Here is my speed tes result
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
66 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 66 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 160 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Here is my hub
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
192 kbs
160 kbs
Max Rate:
192 kbs
164 kbs
Noise Margin:
15.0 dB
7.0 dB
Attenuation:
58.5 dB
31.5 dB
Output Power:
14.5 dBm
12.4 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {TSTC} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
192 kbs
Attenuation @ 300kHz:
58.5 dB
Uncanceled Echo:
-10.4 dB
Ok
VCXO Frequency Offset:
19.3 ppm
Ok
Final Receive Gain:
30.2 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
Results for exchange: Hodnet CongestionCongestion status on this exchange is GREEN.
Your telephone line is on an un-congested exchange.Major Service OutagesThere are no Major Service Outages on your line at this present time
I started to get the problem on 20th august my speed was 160-190kylobytes and now is 10times slower i sent email to the modderators but didnt get any answer yet please someone can help me?

I have now this in my hub but the speed is the same slow DSL Details
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate:
2208 kbs
448 kbs
Max Rate:
2208 kbs
736 kbs
Noise Margin:
15.0 dB
16.0 dB
Attenuation:
57.6 dB
31.5 dB
Output Power:
18.4 dBm
12.4 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {TSTC} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
2208 kbs
Attenuation @ 300kHz:
57.6 dB
Uncanceled Echo:
7.9 dB
Suspicious - check phone filters and alarm
VCXO Frequency Offset:
19.0 ppm
Ok
Final Receive Gain:
32.2 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok

Extremely slow download speeds and internet browsing on Macbook pro

I recently got a 13"" macbook pro. System config - Maverick OS/i7 dual core/8GB RAM/750 GB HDD, Almost 690GB of free space available. I am expriencing extremely slow download and internet browsing speed. I have to wait for almost 10-12 seconds for normal sites to download. The app updates and downloads are painstakingly slow.
The internet speeds are working perfectly fine on my Windows Laptop, and even on my mobile phones. So, the there's no issue of network. Also, I have cleared safari cache etc, just to be sure. But nothing's really helping.
Can any one help me here.
Thanks !
Chetan

Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If the answer is no, do that now and see whether there's any change.
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

Slow download speeds and/or dropped internet connectivity

Recently, my fios internet connection will be intermittently slow or simply drop altogether on all my devices. The verizon speed test also shows that my download speeds are less than 1mb/sec whereas upload speeds are up to 15 mb/s. My service plan is 25/25. I have been using the service with no issues for the past 4 months. This seems to have come up out of the blue in the past few days. Resetting the router has no effect. Is anyone else experiencing this problem? This is in Philadelphia. I tried to call support, but had to give up after being on hold for 55 minutes. Going to try again tomorrow.

Sorry I haven't been able to update with more info sooner. I am conncted with wifi. The location of my laptop with respect to the router has not changed at any time during the duration of these issues. Since monday when I originally posted, the following happened: On Tuesday the problem appeared to have been resolved as I was getting 29.5 down and 20 up at 7:00 EST. I tested again at 10:30 EST and was getting 17 down and 19 up so everything seemed good. Last night, however, the issue popped up again. I was not able to test until about 10:30 but at that time I was once again consistently getting less than 1 mb down and 5-10 up. Ironically, the download speeds were so poor I was not even able to log in to these forums to post without the webpage timing out. Tonight, I was having issues earlier (download speeds ~1-2 mb) but not I am once again getting ~30 down based on the verizon speedtest. I have not tried changing the channel of my wireless, could the interference from another wifi cause issues like this? IT is set to automatic right now though.

Slow 3g speed and mixup icons

Got a 32G today. Activated, loaded some apps, music, and videos. Everything seems to be working fine except two problems.
First, 3g is really slow. I ran a speedtest app and it shows between 16kbps to 25kbps for download. Edge is running at 50kbps to 80kbps. I am on Long Island, NY. Don't know what is causing it, phone or AT&T.
Second, for some unknown reasons, all of a sudden, the icons of most of my downloaded apps changed by themselves. For example, Skype shows the icon of DirecTV, Remote shows the icon of Evernote, which I have downloaded on iTunes but not on the phone. The icon assignment seems to be random. I have removed all the apps and reinstalled them and that fixed it but only for awhile. An hour or so later they will be all mixed up again. It already happened twice.
Has anyone experienced the same problems?

Well... I just did another speed test while I was at my son's karate school. MUCH better results than what I was getting at home. I guess it really depends on where you are. Even though it showed 5 bars and 3G speed at the top of my phone when I was at home, I obviously wasn't getting 3G speeds.
Test Date: Jun 20, 2009 11:46:34 AM
Connection Type: Cellular
Download: 1255 kbps
Upload: 332 kbps
Ping: 394 ms
A detailed image for this result can be found here:
http://www.speedtest.net/iphone/7453176.png

Slow Internet speed and more!!

I just got a Mac Book Pro (first one) and an airport extreme. I was told the setup for the airport was easy and I've got it working, but it seems very slow. I have two Iphones and a Dell PC on one network and the Macbook on an N network. At times the connection seems all right, but than it slows down. I'm 12 feet away from the airport and I can see it!!
I also have an Xbox 360 hardwired to the airport with no connections to Xbox live. I thought it would setup automatically since it is hard wired. Anyone have any thoughts?
In the time it took me to type this, it took my PC to load one internet page. That's like dial up!!!!
Thanks,
It's also taking 14 hours to download a cannon printer driver that is only 14mb, which doesn't seem right!!!!
Message was edited by: Medickep

Hello, thanks for your response.
I know it's a slow connection. As I said, I tried plugging through etherned and that's not the problem. Also as I said, I use this connection for normal web browsing on this macbook (this shouldn't be a problem in any OS or device). And finally (and also I mentioned it), the problem is only when using the MacBook Pro.
I have a couple of Android devices, an iPod Touch, a PS3 (where I play netflix movies) and I have no problem with all of them connected at the same time (and yes, I've tried connecting only the MacBook pro).
I don't want to 'speed up' my connection, I think this is not a normal behavior in any OS or platform, I just thought someone could know about "hidden" OS X proccesses or could have the same issue.
Thanks again for your response.

Slow data speeds and AirTunes problems???

This is a bit weird.
Lately I've noticed that my wi-fi speeds feel very slow. Downloading files, software updates, etc., are very slow. When I plug in via an ethernet cable, everything is nice and fast.
But here is what is also happening - I have numerous Airport Expresses around my house that are only used for music (some have wireless turned off and are connected via a cable and some have wifi turned on, but only for receiving music - none act as a wifi access point). I only have one wifi access point, and that is my Airport Extreme. All of a sudden, I can't stream music, via iTunes, from a computer connected via wifi to a computer on the wired network. But, if the computer is on wifi and the Airport Express is also on wifi, streaming works fine. Vice-versa also doesn't work (i.e. if the computer is on the wired network it cannot stream iTunes to a wifi Airport Express but it can stream to wired Expresses).
Something is very weird, and I think it has to do with the Airport Express not functioning properly. But, I have all the latest firmware updates on it and I'm getting a green light in the utility.
Weird - I know.
Any ideas???
David
Message was edited by: dschamis

It is very possible that you may have some form of Wi-Fi interference that has been introduced recently in the immediate area that is preventing your AirPorts from providing a good clean signal.
I suggest you perform a simple site survey, using utilities like MacStumbler or iStumbler to determine potential areas of interference, and then, try to either eliminate or significantly reduce them where possible.

WRT54G slows down speed and makes many downloads fail

I can't get utube videos when I'm going through the router. I can get them if I'm on the modem only. The same applies to long PDFs, software updates, long virus definition updates, videos in general and graphics heavy websites. It just slows down eventually to a standstill and the download fails. As stated when the router is not connected the above items pop up or download reasonably quickly through the modem. We have moderate speed DSL.
Help!

So the concern that you explained is that you cannot run videos,PDF's or any software updates while connected through router.. So in that case you need to upgrade the firmware of the Router which can be downloaded from the Cisco website ( homesupport.cisco.com )...
Then reset the Router and power cycle the whole network....
Once done with that you have to reconfigure the Router again according to ISP ( Internet Service Provider ) setup...
Disable the anti-virus and security centers if any...

Slow Inernet speeds and navigation

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